{"id":1005158,"date":"2023-01-23T12:56:07","date_gmt":"2023-01-23T12:56:07","guid":{"rendered":"https:\/\/www.odigo.com\/es-es\/?post_type=event&amp;p=10576"},"modified":"2023-01-23T12:56:07","modified_gmt":"2023-01-23T12:56:07","slug":"odigo-cxday-2023-madrid","status":"publish","type":"event","link":"https:\/\/odigo.com\/es\/event\/odigo-cxday-2023-madrid\/","title":{"rendered":"Odigo CXDay 2023 Madrid"},"content":{"rendered":"\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"save-the-date\"><strong>\u00a1As\u00ed fue el CXDay 2023!<\/strong><\/h2>\n\n\n    <section\n        class=\"  section article-body event-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p>Este a\u00f1o, <strong>Odigo<\/strong> convoc\u00f3 a todas las estrellas de la CX, UX, innovaci\u00f3n y tecnolog\u00eda para participar en el <strong>Odigo CXDay All Star 23<\/strong>.<\/p>\n\n\n\n<p>Amateur o profesional de la All Star, te invitabamos el <strong>1 de marzo a las 9:30<\/strong> al m\u00edtico <strong>estadio del estudiantes, Antonio Magari\u00f1os<\/strong>.<\/p>\n\n\n\n<p>En el <strong>Odigo CXDay All Star<\/strong>, hablamos con muchos jugadores de la experiencia del cliente, del presente y futuro del sector, tendencias y muchos casos de \u00e9xito.<\/p>\n\n\n\n<p>\u00bfTe lo perdiste? \u00a1Echa un vistazo al video resumen!<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Odigo CXDay All Star 2023\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/LNU-3VQWqkE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>Agenda:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><tbody><tr><td>9:30<\/td><td>Registro y caf\u00e9 de bienvenida<\/td><\/tr><tr><td>10:00<\/td><td><strong>Apertura y caf\u00e9 de bienvenida<br><\/strong>Javier Llos\u00e1, Director general de Odigo Iberia<\/td><\/tr><tr><td>10:20<\/td><td><strong>Orquesta, Innova, Escala:&nbsp; la atenci\u00f3n al cliente en 2023<br><\/strong>Lucia Alvarez, Directora de desarrollo de negocio en Odigo Iberia<\/td><\/tr><tr><td>10:40<\/td><td>\u00bfEs ChatGPT una Rising Star en el mundo del CC?&nbsp;<br>Agentes virtuales, IA, automatizaci\u00f3n y Odigo<\/td><\/tr><tr><td>11:00<\/td><td>Del dicho al hecho ya no hay trecho: planes de migraci\u00f3n a Odigo<\/td><\/tr><tr><td>11:20<\/td><td>Beyond Contact Center: Odigo demo<\/td><\/tr><tr><td>11:50<\/td><td>Coffee Break<\/td><\/tr><tr><td>12:20<\/td><td><strong>Hablan nuestras estrellas: Madrid Digital y el reto de transformar la atenci\u00f3n al ciudadano<br><\/strong>Juan Ram\u00f3n Palomino, Director de Atenci\u00f3n Multicanal y Experiencia de Usuario en Madrid Digital<\/td><\/tr><tr><td>12:40<\/td><td><strong>El mejor equipo All Star: Salesforce &amp; Odigo<\/strong><br>Gonzalo V\u00e1zquez, Senior Manager, Solution Engineering at Salesforce<\/td><\/tr><tr><td>13:05<\/td><td><strong>Hablan nuestras estrellas: Correos y la CX en la \u00faltima milla<br><\/strong>Norberto Ruiz, Responsable de Unidad de Gesti\u00f3n de Clientes en Correos<\/td><\/tr><tr><td>13:25<\/td><td>C\u00f3mo ser el MVP del a\u00f1o: conclusiones y cierre<\/td><\/tr><tr><td>13:40<\/td><td>Cocktail Lunch<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/02\/Banner-SaraEscudero.jpg?w=600\" alt=\"\" class=\"wp-image-10906\" width=\"729\" height=\"109\"\/><\/figure>\n\n\n\n<p>Adem\u00e1s, como toque especial, el evento fue presentado por nuestra presentadora <strong>Sara Escudero<\/strong>.<\/p>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color has-background has-medium-font-size\" style=\"background-color:#ff3466\"><strong>\u00a1Gracias a todos!<\/strong><\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n    <section\n        class=\"  section article-body event-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading has-large-font-size\">C\u00f3mo llegar<\/h2>\n\n\n\n<p><strong>Metro<\/strong>:&nbsp;<\/p>\n\n\n\n<p>Rep\u00fablica Argentina<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<iframe src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d6284264.309548491!2d-9.080090915088725!3d39.72867800939084!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0xd4228e8e8b74fe3%3A0x8098b76ffaa8fd94!2sMovistar%20Academy%20Magari%C3%B1os!5e0!3m2!1ses!2ses!4v1674478396691!5m2!1ses!2ses\" style=\"border:0;\" allowfullscreen=\"\" loading=\"lazy\" referrerpolicy=\"no-referrer-when-downgrade\" width=\"600\" height=\"450\"><\/iframe>\n<\/div>\n<\/div>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    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