{"id":506884,"date":"2019-11-12T14:51:39","date_gmt":"2019-11-12T14:51:39","guid":{"rendered":"https:\/\/www.odigo.com\/es-es\/news\/odigo-es-nombrado-lider-en-el-magic-quadrant-de-gartner-para-contact-center-as-a-service-ccaas-para-europa-occidental\/?lang=es"},"modified":"2026-03-25T21:29:39","modified_gmt":"2026-03-25T20:29:39","slug":"odigo-es-nombrado-lider-en-el-magic-quadrant-de-gartner-para-contact-center-as-a-service-ccaas-para-europa-occidental","status":"publish","type":"news","link":"https:\/\/odigo.com\/es\/news\/odigo-es-nombrado-lider-en-el-magic-quadrant-de-gartner-para-contact-center-as-a-service-ccaas-para-europa-occidental\/","title":{"rendered":"Odigo es nombrado l\u00edder en el Magic Quadrant de Gartner para &#8220;Contact Center as a Service&#8221; (CCaaS) para Europa Occidental"},"content":{"rendered":"    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p><strong>Par\u00eds, 25 de octubre, 2019 \u2013 Por quinto a\u00f1o consecutivo <a href=\"http:\/\/odigo.com\/es\">Odigo<\/a>&nbsp;ha sido nombrado l\u00edder en el Magic Quadrant de Gartner en la categor\u00eda \u201cContact Center as a Service\u201d (CCaaS) en Europa Occidental*. En la edici\u00f3n de 2019 del Magic Quadrant, Gartner ha evaluado a ocho proveedores, bas\u00e1ndose en su capacidad de ejecuci\u00f3n y en la integridad de su visi\u00f3n.<\/strong><\/p>\n\n\n\n<p>Los l\u00edderes presentes en este Magic Quadrant de Gartner se pueden describir como&nbsp;<em>\u201cproveedores con una s\u00f3lida oferta de productos multicanal y servicios asociados, que ya disponen de una gran cartera de clientes de todos los tama\u00f1os. Estos l\u00edderes tambi\u00e9n son capaces de desplegar sus soluciones a escala paneuropea, as\u00ed como de proporcionar apoyo operativo a escala nacional en diferentes pa\u00edses\u201d.<\/em><\/p>\n\n\n\n<p><em>\u201cEstamos enormemente satisfechos de haber sido posicionados como l\u00edderes en el Magic Quadrant de Gartner por quinto a\u00f1o consecutivo\u201d,&nbsp;<\/em>ha dicho Erwan Le Duff, CEO de Odigo.&nbsp;<em>\u201cEste reconocimiento premia nuestra apuesta constante por la innovaci\u00f3n, lo que tambi\u00e9n es parte del ADN de nuestros empleados. Ellos, apasionados de su trabajo, son los art\u00edfices de nuestro crecimiento y desarrollo. Pero por encima de todo, este reconocimiento se lo debemos a nuestros clientes, que han depositado su confianza en nosotros. Gracias a esa confianza que nos dan a\u00f1o tras a\u00f1o, hemos logrado la posici\u00f3n de l\u00edder en el Contact Center as a Service (CCaaS) en Europa. \u00a1Sigamos construyendo juntos las conversaciones del futuro!\u201d<\/em><\/p>\n\n\n\n<p><em>&nbsp;<\/em><a href=\"http:\/\/odigo.com\/es\">Odigo<\/a>&nbsp;es una soluci\u00f3n de Contact Center as a Service consolidada, de f\u00e1cil uso, muy fiable e innovadora, condiciones necesarias para la mejor experiencia de cliente. Ofrece tanto capacidades de personalizaci\u00f3n a nivel local, como sinergias globales, que son posibles gracias al trabajo de un equipo altamente cualificado y experimentado de m\u00e1s de 400 expertos, para ofrecer las mejores y m\u00e1s efectivas oportunidades de negocio posibles a clientes de todo el mundo.<\/p>\n\n\n\n<p>La descarga gratuita de la copia del informe completo est\u00e1 disponible en el siguiente enlace : <a href=\"http:\/\/bit.ly\/2CAIyvL\">http:\/\/bit.ly\/2CAIyvL<\/a><\/p>\n\n\n\n<p><em>Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison | Steve Blood | Drew Kraus, 15 October 2019.<\/em><\/p>\n\n\n\n<p>*Entre 2015 y 2018 Odigo figuraba&nbsp; como Capgemini (Prosodie) ya que se convirti\u00f3 en marca independiente en enero de 2019.<\/p>\n\n\n\n<p><strong>Aviso legal de Gartner<\/strong><\/p>\n\n\n\n<p>Gartner no respalda a ning\u00fan proveedor, producto o servicio mencionado en sus publicaciones de investigaci\u00f3n, ni recomienda a los usuarios de tecnolog\u00eda elegir \u00fanicamente a los proveedores que obtienen las mejores calificaciones u otra designaci\u00f3n. Las publicaciones de investigaci\u00f3n de Gartner se basan en las opiniones de los equipos de investigaci\u00f3n de Gartner y no deben ser interpretadas como declaraciones de hechos. Gartner renuncia a todo tipo de garant\u00edas, expl\u00edcitas o impl\u00edcitas, con respecto a dicha investigaci\u00f3n, incluidas las garant\u00edas de comerciabilidad o idoneidad para un prop\u00f3sito en particular.<\/p>\n\n\n\n<p><strong>Sobre Odigo:<\/strong><\/p>\n\n\n\n<p>Odigo, una marca Capgemini, ayuda a las grandes organizaciones a conectar con las personas a trav\u00e9s de una plaforma cloud l\u00edder de gesti\u00f3n de contact center. Su avanzada tecnolog\u00eda propietaria garantiza a sus clientes una experiencia omnicanal y eficiente \u00fanica, promoviendo a la vez la satisfacci\u00f3n y el compromiso de los empleados.<\/p>\n\n\n\n<p>M\u00e1s de 400.000 usuarios trabajan sobre Odigo en empresas de todo el mundo. Con 25 a\u00f1os de historia siendo pionera en el mercado, Odigo cuenta actualmente con m\u00e1s de 200 clientes a nivel mundial.<\/p>\n\n\n\n<p>Vis\u00edtanos en <a href=\"https:\/\/odigo.com\/es-es\/\">https:\/\/odigo.com\/es-es<\/a><\/p>\n\n\n<section class=\"section\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"badges\"><\/div>\n\t\t\t<\/div>\n\t\t<\/section>    \n    \n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"<p>Por quinto a\u00f1o consecutivo Odigo\u00a0ha sido nombrado l\u00edder en el Magic Quadrant de Gartner en la categor\u00eda \u201cContact Center as a Service\u201d (CCaaS) en Europa Occidental*. En la edici\u00f3n de 2019 del Magic Quadrant, Gartner ha evaluado a ocho proveedores, bas\u00e1ndose en su capacidad de ejecuci\u00f3n y en la integridad de su visi\u00f3n.<\/p>\n","protected":false},"author":2,"featured_media":202093,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[156],"topic":[],"class_list":["post-506884","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-press-release"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Odigo es nombrado l\u00edder en el Magic Quadrant de Gartner para &#8220;Contact Center as a Service&#8221; (CCaaS) para Europa Occidental - Odigo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo.com\/es\/news\/odigo-es-nombrado-lider-en-el-magic-quadrant-de-gartner-para-contact-center-as-a-service-ccaas-para-europa-occidental\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Odigo es nombrado l\u00edder en el Magic Quadrant de Gartner para &#8220;Contact Center as a Service&#8221; (CCaaS) para Europa Occidental - Odigo\" \/>\n<meta property=\"og:description\" content=\"Por quinto a\u00f1o consecutivo Odigo\u00a0ha sido nombrado l\u00edder en el Magic Quadrant de Gartner en la categor\u00eda \u201cContact Center as a Service\u201d (CCaaS) en Europa Occidental*. 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