{"id":508878,"date":"2021-12-16T09:00:00","date_gmt":"2021-12-16T09:00:00","guid":{"rendered":"https:\/\/www.odigo.com\/es-es\/?post_type=news&#038;p=8878&#038;lang=es"},"modified":"2026-03-25T17:52:32","modified_gmt":"2026-03-25T16:52:32","slug":"odigo-anuncia-la-integracion-de-google-dialogflow-cx-con-su-oferta-de-ia-conversacional","status":"publish","type":"news","link":"https:\/\/odigo.com\/es\/news\/odigo-anuncia-la-integracion-de-google-dialogflow-cx-con-su-oferta-de-ia-conversacional\/","title":{"rendered":"Odigo anuncia la integraci\u00f3n de Google Dialogflow CX con su oferta de IA conversacional"},"content":{"rendered":"    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p><strong>Par\u00eds, 16 de diciembre de 2021<\/strong> &#8211; Odigo, el proveedor franc\u00e9s l\u00edder en soluciones de contact center omnicanal, sigue apostando por la inteligencia artificial (IA) pionera a trav\u00e9s de la integraci\u00f3n con la nueva versi\u00f3n de la soluci\u00f3n Dialogflow CX de Google Cloud. Con Odigo, los clientes pueden aprovechar las funciones de IA conversacional m\u00e1s innovadoras del mercado.<\/p>\n\n\n\n<p>Odigo es uno de los primeros proveedores de CCaaS que ofrece Google Dialogflow CX adem\u00e1s de su soluci\u00f3n nativa. Estas herramientas de IA permiten a los agentes virtuales (bots) gestionar conversaciones m\u00e1s complejas y detectar con mayor precisi\u00f3n la intenci\u00f3n del cliente en todos los canales, incluido el tel\u00e9fono (servidor de voz interactivo).<\/p>\n\n\n\n<p>Odigo es un actor clave y pionero de la IA en las soluciones de contact center. Durante m\u00e1s de 30 a\u00f1os, Odigo ha estado apoyando a grandes empresas francesas e internacionales con soluciones cloud llave en mano de Contact Center as a Service (CCaaS). Con este conector a <a href=\"https:\/\/odigo.com\/es-es\/productos\/inteligencia-artificial-automatizacion\/conectores-de-ia\/google-dialogflow-cx\/\">Google Dialogflow CX<\/a>, Odigo permite a sus clientes rentabilizar sus inversiones anteriores y seguir benefici\u00e1ndose de las herramientas de IA de Google al utilizar las soluciones CCaaS de Odigo.<\/p>\n\n\n\n<p>\u00abOdigo promueve un modelo abierto al ecosistema de l\u00edderes tecnol\u00f3gicos, para ayudar a las empresas a proporcionar la mejor experiencia posible a sus propios clientes y empleados. A trav\u00e9s de una s\u00f3lida asociaci\u00f3n con Google Cloud sobre inteligencia artificial, estamos orgullosos de anunciar nuestro apoyo a Google Dialogflow CX, que ayuda a construir experiencias conversacionales de alta calidad entre las empresas y sus clientes\u00bb, dijo <strong>Thibaud Pietri, Chief Product Officer de Odigo.<\/strong><\/p>\n\n\n\n<p><strong>Sobre Odigo<\/strong><\/p>\n\n\n\n<p>Odigo ayuda a las grandes organizaciones a conectar con las personas a trav\u00e9s de una plataforma cloud l\u00edder de gesti\u00f3n de contact center. Su avanzada tecnolog\u00eda propietaria garantiza a sus clientes una experiencia omnicanal y eficiente, promoviendo a la vez la satisfacci\u00f3n y el compromiso de los empleados. M\u00e1s de 400.000 usuarios trabajan sobre Odigo en empresas de todo el mundo. Con 25 a\u00f1os de historia siendo pionera en el mercado, Odigo cuenta actualmente con m\u00e1s de 250 clientes a nivel mundial.<\/p>\n\n\n\n<p><strong>Contactos Presse &#8211; Agencia BCW\u202f<\/strong><strong><br><\/strong>Chadia Messaoudi \/ Paolo Ghilardi<br><a href=\"mailto:odigo@bcw-global.com\">odigo@bcw-global.com<\/a><\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"<p>Odigo es uno de los primeros proveedores de soluciones CCaaS en ofrecer esta opci\u00f3n para satisfacer de la mejor manera posible las necesidades de sus clientes. Con ello, Odigo reafirma su compromiso y liderazgo en soluciones de IA conversacional.<\/p>\n","protected":false},"author":2,"featured_media":508881,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[152,156],"topic":[],"class_list":["post-508878","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-news","news-type-press-release"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Odigo anuncia su integraci\u00f3n con Google Dialogflow CX<\/title>\n<meta name=\"description\" content=\"La integraci\u00f3n de Odigo y Google Dialogflow CX permite a los agentes virtuales gestionar conversaciones m\u00e1s complejas y detectar con mayor precisi\u00f3n la intenci\u00f3n del cliente.\" \/>\n<meta name=\"robots\" content=\"index, follow, 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