{"id":509664,"date":"2022-06-30T07:17:56","date_gmt":"2022-06-30T07:17:56","guid":{"rendered":"https:\/\/www.odigo.com\/es-es\/?post_type=news&#038;p=9664&#038;lang=es"},"modified":"2026-03-25T21:28:16","modified_gmt":"2026-03-25T20:28:16","slug":"odigo-se-une-al-programa-pega-partners-y-aporta-su-solucion-a-pega-marketplace","status":"publish","type":"news","link":"https:\/\/odigo.com\/es\/news\/odigo-se-une-al-programa-pega-partners-y-aporta-su-solucion-a-pega-marketplace\/","title":{"rendered":"Odigo se une al programa Pega Partners y aporta su soluci\u00f3n a Pega Marketplace"},"content":{"rendered":"    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p><strong>Madrid, 30 de junio 2022<\/strong> \u2013 Odigo, un proveedor l\u00edder mundial de soluciones de Contact Center as a Service (CCaaS), ha anunciado hoy su adhesi\u00f3n al programa <a href=\"https:\/\/www.pega.com\/services\/partnerships\">Pega Partners<\/a>. El programa Pega Partners ampl\u00eda las inversiones de los clientes con soluciones Pega instant\u00e1neas y inmediatamente disponibles para acelerar su tiempo de comercializaci\u00f3n.<\/p>\n\n\n\n<p>Las soluciones de Contact Center as a Service (CCaaS) de Odigo facilitan la comunicaci\u00f3n entre grandes organizaciones y particulares gracias a una soluci\u00f3n global de gesti\u00f3n omnicanal. Con su innovador enfoque basado en la empat\u00eda y la tecnolog\u00eda, Odigo permite a las marcas conectar con el elemento humano crucial de la interacci\u00f3n, a la vez que saca el m\u00e1ximo partido de las posibilidades digitales. Pionera en el mercado de la experiencia del cliente (CX), la compa\u00f1\u00eda atiende las necesidades de m\u00e1s de 250 grandes clientes empresariales en m\u00e1s de 100 pa\u00edses.<\/p>\n\n\n\n<p>La plataforma de bajo c\u00f3digo de Pega para la toma de decisiones y la automatizaci\u00f3n del flujo de trabajo impulsadas por la IA ayuda a organizaciones l\u00edderes mundiales a optimizar cada interacci\u00f3n con el cliente en cualquier canal y a maximizar su valor. Las funciones de telefon\u00eda de Odigo se integran con Pega Customer Service<sup>TM<\/sup> para empoderar a los agentes y ofrecer valor gestionando cada relaci\u00f3n con el cliente, manteniendo un compromiso de baja complejidad empresarial. Odigo ofrece una integraci\u00f3n abierta de telefon\u00eda inform\u00e1tica (CTI) y una cobertura mundial de telecomunicaciones directamente en Pega para potenciar las funcionalidades de CRM de los Contact Centers.<\/p>\n\n\n\n<p>Esta colaboraci\u00f3n entre Odigo y Pega contribuir\u00e1 a que las grandes organizaciones que priorizan la precisi\u00f3n y la eficiencia alcancen sus objetivos empresariales. Mediante el apalancamiento de las s\u00f3lidas capacidades de Odigo<sup> TM<\/sup> y <a href=\"https:\/\/www.pega.com\/products\/platform\">Pega Platform<\/a><sup>TM<\/sup>, las organizaciones se beneficiar\u00e1n de la capacidad de crear a\u00fan m\u00e1s valor y obtener un nuevo ROI en sus Contact Centers.<\/p>\n\n\n\n<p>&nbsp;\u201c<a>En calidad de proveedor de soluciones de Contact Center as a Service (CCaaS), Odigo se mantiene fiel a su compromiso con la escalabilidad y la apertura, y se enorgullece de ser el primer proveedor de CCaaS que se une al programa de socios de Pega\u00bb, afirma Thibaud Pietri, director de productos de Odigo.<\/a><\/p>\n\n\n\n<p>Seg\u00fan declaraciones de Jason Masciarelli, vicepresidente de Nuevos Canales y Pega Ventures en Pega: \u00abA medida que las expectativas de los clientes siguen aumentando, las organizaciones precisan las herramientas que les permitan relacionarse con ellos de la manera adecuada durante cada interacci\u00f3n. Los proveedores de software independientes como Odigo son elementos fundamentales de nuestro ecosistema, ya que expanden el valor de Pega y ayudan a los clientes a alcanzar estos objetivos de compromiso con el usuario. La combinaci\u00f3n de las potentes soluciones de compromiso con el usuario de Pega con los 35 a\u00f1os de experiencia en tecnolog\u00eda de voz de Odigo contribuir\u00e1 al enriquecimiento significativo de la experiencia de los usuarios por parte de las empresas\u201c.<\/p>\n\n\n\n<p>Para ampliar informaci\u00f3n sobre las soluciones de Odigo, visita <a href=\"http:\/\/www.odigo.com\/es\" target=\"_blank\" rel=\"noreferrer noopener\">odigo.com\/es<\/a><\/p>\n\n\n\n<p><strong><strong>Acerca de Odigo<\/strong><\/strong><\/p>\n\n\n\n<p style=\"font-size:16px\">Odigo ofrece soluciones de Contact Center as a Service (CCaaS) que facilitan la comunicaci\u00f3n entre grandes organizaciones y particulares gracias a una soluci\u00f3n global de gesti\u00f3n omnicanal. Gracias a su innovador enfoque basado en la empat\u00eda y la tecnolog\u00eda, Odigo permite a las marcas conectar con el elemento humano crucial de la interacci\u00f3n, a la vez que saca el m\u00e1ximo partido de las posibilidades digitales. Pionera en el mercado de la experiencia del cliente (CX), la compa\u00f1\u00eda atiende las necesidades de m\u00e1s de 250 grandes clientes empresariales en m\u00e1s de 100 pa\u00edses.<\/p>\n\n\n\n<p>Para ampliar informaci\u00f3n, visita <a href=\"http:\/\/www.odigo.com\/es\">odigo.com\/es<\/a><br>LinkedIn: <a href=\"https:\/\/www.linkedin.com\/company\/odigo\/\">https:\/\/www.linkedin.com\/company\/odigo\/<\/a><\/p>\n\n\n\n<p><br><\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"<p>Odigo, un proveedor l\u00edder mundial de soluciones de Contact Center as a Service (CCaaS), ha anunciado hoy su adhesi\u00f3n al programa Pega Partners.<\/p>\n","protected":false},"author":2,"featured_media":509665,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[156],"topic":[],"class_list":["post-509664","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-press-release"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Odigo se une al programa Pega Partners<\/title>\n<meta name=\"description\" content=\"Odigo, proveedor l\u00edder mundial de soluciones de CCaaS, ha anunciado hoy su adhesi\u00f3n al programa Pega Partners.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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