{"id":513374,"date":"2024-04-10T08:20:02","date_gmt":"2024-04-10T08:20:02","guid":{"rendered":"https:\/\/www.odigo.com\/es-es\/?post_type=news&amp;p=13374&amp;lang=es"},"modified":"2024-04-10T08:20:02","modified_gmt":"2024-04-10T08:20:02","slug":"odigo-lanza-odigo-ai-orchestrator-que-libera-el-poder-de-la-ia-para-aportar-customer-journeys-excepcionales","status":"publish","type":"news","link":"https:\/\/odigo.com\/es\/news\/odigo-lanza-odigo-ai-orchestrator-que-libera-el-poder-de-la-ia-para-aportar-customer-journeys-excepcionales\/","title":{"rendered":"Odigo lanza Odigo AI Orchestrator, que libera el poder de la IA para aportar customer journeys excepcionales"},"content":{"rendered":"\n<p><\/p>\n\n\n\n\n    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p><strong>Madrid. Espa\u00f1a, 4 de abril de 2024<\/strong>: Odigo anuncia hoy el lanzamiento de su offering<strong> AI Orchestrator<\/strong> para ayudar a las empresas a prestar una experiencia de cliente m\u00e1s personalizada y eficiente.<br>La IA se est\u00e1 implementando en todas las \u00e1reas que gestionan la relaci\u00f3n con clientes. Los motores de IA, incluyendo la IA generativa, pueden ayudar en las distintas fases del customer journey como por ejemplo en:&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Evaluaci\u00f3n precisa de las necesidades del cliente y los motivos de contacto para dirigir la solicitud a los agentes m\u00e1s competentes,<\/li>\n\n\n\n<li>Automatizaci\u00f3n de tareas sencillas y recomendaciones a medida,<\/li>\n\n\n\n<li>Recopilaci\u00f3n de detalles contextuales durante la cualificaci\u00f3n para ofrecer a los agentes informaci\u00f3n relevante en tiempo real que permita ofrecer respuestas muy personalizadas,<\/li>\n\n\n\n<li>Creaci\u00f3n de un resumen de la conversaci\u00f3n para estandarizar los informes de llamadas y reducir el tiempo de operaci\u00f3n para los asesores.<\/li>\n<\/ul>\n\n\n\n<p>El valor de Odigo AI Orchestrator radica en su capacidad de orquestar distintos motores de IA en cada fase de la interacci\u00f3n con el cliente \u2013a trav\u00e9s de todos los canales de contacto: voz, mail, chat, mensajer\u00eda instant\u00e1nea\u2013 para ofrecer una experiencia m\u00e1s personalizada y eficiente. Ya no operan de forma aislada, sino que se orquestan para reflejar las demandas operativas de cada organizaci\u00f3n.<\/p>\n\n\n\n<p>La soluci\u00f3n permite a administradores y supervisores activar y modificar sus herramientas de IA seg\u00fan lo necesiten. En concreto, les permite les permite monitorizar y supervisar los escenarios conversacionales de sus<a href=\"https:\/\/odigo.com\/en-gb\/products\/automation-artificial-intelligence\/omnichannel-bot\/\"> bots omnicanal<\/a> de una forma m\u00e1s f\u00e1cil, r\u00e1pida y eficaz.<\/p>\n\n\n\n<p>Odigo AI Orchestrator tambi\u00e9n puede conectarse a fuentes de datos de la <strong>empresa<\/strong> para mejorar la personalizaci\u00f3n. Por \u00faltimo, los supervisores pueden desarrollar bots de forma aut\u00f3noma para evolucionar junto a su negocio a medida que los modelos de relaci\u00f3n con los clientes y los productos\/servicios cambian.<br><br>Nicolas Marcoin, Product Marketing Manager en Odigo comenta:<\/p>\n\n\n\n<p><em> \u00abOdigo AI Orchestrator optimiza el customer journey con un enfoque global que integra la IA. Centrado en la creaci\u00f3n de escenarios conversacionales personalizados, conexi\u00f3n de herramientas, monitorizaci\u00f3n continua y ofrecer capacidades de asesor\/agente \u201caumentado\u201d, es una soluci\u00f3n global con un r\u00e1pido retorno de inversi\u00f3n para contact centers. La soluci\u00f3n orquestaci\u00f3n puede reducir el tiempo de cualificaci\u00f3n hasta en 50 segundos por llamada y acelerar la resoluci\u00f3n, simplificando el customer journey mediante un uso m\u00e1s eficiente de la IA. El resultado es una reducci\u00f3n de un tercio de los contactos de cliente\u00bb.<\/em><\/p>\n\n\n\n<p>El objetivo de Odigo con AI Orchestrator es ayudar a los contact centers<strong> a aprovechar al m\u00e1ximo la inteligencia artificial,<\/strong> centr\u00e1ndose en tres \u00e1reas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Automatizar<\/strong> procesos y cualificaci\u00f3n, en todos los canales,<\/li>\n\n\n\n<li><strong>Reforzar\/\u201d Aumentar\u201d<\/strong> a los asesores, a trav\u00e9s de tecnolog\u00eda con un r\u00e1pido retorno de la inversi\u00f3n,<\/li>\n\n\n\n<li><strong>Acompa\u00f1ar<\/strong> a los clientes y los equipos permitiendo la transformaci\u00f3n de la empresa.<\/li>\n<\/ul>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"<p>La soluci\u00f3n puede reducir el tiempo de cualificaci\u00f3n hasta en 50 segundos por llamada y reducir un tercio los contactos de cliente<\/p>\n","protected":false},"author":2,"featured_media":513247,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[],"topic":[],"class_list":["post-513374","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Odigo lanza Odigo AI Orchestrator<\/title>\n<meta name=\"description\" content=\"Con Odigo AI Orchestrator, maximiza la IA en tu contact center y desarrolla experiencias de cliente extraordinarias.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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