{"id":1002948,"date":"2026-03-11T11:21:32","date_gmt":"2026-03-11T10:21:32","guid":{"rendered":"https:\/\/odigo.com\/encaminamiento-inteligente\/"},"modified":"2026-04-23T18:31:28","modified_gmt":"2026-04-23T17:31:28","slug":"encaminamiento-inteligente","status":"publish","type":"page","link":"https:\/\/odigo.com\/es\/encaminamiento-inteligente\/","title":{"rendered":"Encaminamiento inteligente"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1002948\" class=\"elementor elementor-1002948 elementor-200174\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d31ad73 e-con-full e-flex e-con e-parent\" data-id=\"d31ad73\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ba94879 e-flex e-con-boxed e-con e-child\" data-id=\"ba94879\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c95a6bc elementor-widget elementor-widget-heading\" data-id=\"c95a6bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">ENCAMINAMIENTO INTELIGENTE  <\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d40e5c elementor-widget elementor-widget-heading\" data-id=\"3d40e5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Mejora tu estrategia de rutas para un servicio al cliente eficaz<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3558eb8 elementor-widget elementor-widget-text-editor\" data-id=\"3558eb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Con Odigo\u2122, el enrutamiento inteligente conecta a cada cliente con el asesor m\u00e1s cualificado. Se basa en el contexto, el historial y las habilidades de los agentes. Los resultados: interacciones m\u00e1s r\u00e1pidas, menos esperas y mayor satisfacci\u00f3n del cliente.  <\/p><p>El enrutamiento inteligente est\u00e1 en el coraz\u00f3n de las modernas plataformas de los centros de contacto y de las estrategias de orquestaci\u00f3n omnicanal.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fd8846 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3fd8846\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/es\/solicita-una-demostracion\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Solicita una demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c465f18 elementor-widget elementor-widget-image\" data-id=\"c465f18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1265\" height=\"393\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/2026-03-16_Website-Page-Banner-4.webp\" class=\"attachment-full size-full wp-image-203002\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/2026-03-16_Website-Page-Banner-4.webp 1265w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/2026-03-16_Website-Page-Banner-4-300x93.webp 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/2026-03-16_Website-Page-Banner-4-1024x318.webp 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/2026-03-16_Website-Page-Banner-4-768x239.webp 768w\" sizes=\"auto, (max-width: 1265px) 100vw, 1265px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4800b4 e-flex e-con-boxed e-con e-child\" data-id=\"e4800b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd41851 elementor-widget elementor-widget-heading\" data-id=\"cd41851\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u00bfPor qu\u00e9?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01a46e9 elementor-widget elementor-widget-heading\" data-id=\"01a46e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfPor qu\u00e9 adoptar el encaminamiento inteligente para tu centro de contacto?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfb4f4e elementor-widget elementor-widget-text-editor\" data-id=\"bfb4f4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Maximiza la eficacia de tu centro de contacto con un software de enrutamiento flexible y de alto rendimiento.<br data-start=\"1569\" data-end=\"1572\">Te permite desplegar estrategias de cualificaci\u00f3n avanzadas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8940c95 autoplay-accordion-section e-con-full e-flex e-con e-child\" data-id=\"8940c95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e0a276c e-con-full e-flex e-con e-child\" data-id=\"e0a276c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-77785d3 e-con-full autoplay-accordion-item active e-flex e-con e-child\" data-id=\"77785d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98a9b9f elementor-widget elementor-widget-heading\" data-id=\"98a9b9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ofrece respuestas m\u00e1s r\u00e1pidas y pertinentes<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f7924aa e-con-full autoplay-accordion-content e-flex e-con e-child\" data-id=\"f7924aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c922cac elementor-widget elementor-widget-text-editor\" data-id=\"c922cac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cada interacci\u00f3n se encamina al asesor m\u00e1s cualificado, reduciendo los tiempos de espera y el tiempo medio de gesti\u00f3n (TMA).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a39109 e-con-full autoplay-accordion-item e-flex e-con e-child\" data-id=\"1a39109\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd26d10 elementor-widget elementor-widget-heading\" data-id=\"cd26d10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Optimizar la eficacia de tus equipos<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c45c04 e-con-full autoplay-accordion-content e-flex e-con e-child\" data-id=\"6c45c04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36b7589 elementor-widget elementor-widget-text-editor\" data-id=\"36b7589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>El enrutamiento inteligente de las interacciones reduce las transferencias innecesarias y permite a los asesores concentrarse en sus \u00e1reas de especializaci\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f81f6a6 e-con-full autoplay-accordion-item e-flex e-con e-child\" data-id=\"f81f6a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9bbcbb elementor-widget elementor-widget-heading\" data-id=\"d9bbcbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ofrecer una experiencia de cliente personalizada<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc2c37c e-con-full autoplay-accordion-content e-flex e-con e-child\" data-id=\"cc2c37c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b67e88 elementor-widget elementor-widget-text-editor\" data-id=\"3b67e88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Gracias a los datos CRM y al contexto de las interacciones, cada cliente se beneficia de un servicio adaptado a sus necesidades.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8253942 elementor-widget elementor-widget-button\" data-id=\"8253942\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/es\/contacto\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contacta con nosotros<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-abd52f4 e-con-full e-flex e-con e-child\" data-id=\"abd52f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c85b00 autoplay-accordion-image active elementor-widget elementor-widget-image\" data-id=\"2c85b00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"683\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_1471855856-1024x683.webp\" class=\"attachment-large size-large wp-image-1010651\" alt=\"direcci\u00f3n\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_1471855856-1024x683.webp 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_1471855856-300x200.webp 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_1471855856-768x512.webp 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_1471855856-1536x1024.webp 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_1471855856-2048x1365.webp 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e25df24 autoplay-accordion-image elementor-widget elementor-widget-image\" data-id=\"e25df24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"692\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_289113608-1024x692.webp\" class=\"attachment-large size-large wp-image-1010652\" alt=\"rendimiento del centro de contacto\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_289113608-1024x692.webp 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_289113608-300x203.webp 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_289113608-768x519.webp 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_289113608-1536x1038.webp 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_289113608-2048x1384.webp 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-034cacf autoplay-accordion-image elementor-widget elementor-widget-image\" data-id=\"034cacf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"683\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_721595863-1024x683.webp\" class=\"attachment-large size-large wp-image-1010653\" alt=\"experiencia personalizada\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_721595863-1024x683.webp 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_721595863-300x200.webp 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_721595863-768x512.webp 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_721595863-1536x1024.webp 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_721595863-2048x1365.webp 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a6f133 elementor-widget elementor-widget-html\" data-id=\"8a6f133\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script>(function () {\n  const INTERVAL = 5000; \/\/ 5 seconds per item\n  const section = document.querySelector('.autoplay-accordion-section');\n  if (!section) return;\n\n  const items = section.querySelectorAll('.autoplay-accordion-item');\n  const images = section.querySelectorAll('.autoplay-accordion-image');\n  let current = 0;\n  let timer = null;\n  \n  console.log(images);\n\n  function activate(index) {\n    items.forEach(el => el.classList.remove('active'));\n    images.forEach(el => el.classList.remove('active'));\n    items[index]?.classList.add('active');\n    images[index]?.classList.add('active');\n    current = index;\n  }\n\n  function next() {\n    activate((current + 1) % items.length);\n  }\n\n  function startAutoplay() {\n    timer = setInterval(next, INTERVAL);\n  }\n\n  function stopAutoplay() {\n    clearInterval(timer);\n  }\n\n  \/\/ Click to switch manually\n  items.forEach((item, i) => {\n    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data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-76bd825 e-flex e-con-boxed e-con e-child\" data-id=\"76bd825\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3936bb8 elementor-widget elementor-widget-heading\" data-id=\"3936bb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">CARACTER\u00cdSTICAS  <\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3409751 elementor-widget elementor-widget-heading\" data-id=\"3409751\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Haz que tu centro de contacto sea m\u00e1s eficiente con las funciones avanzadas de Odigo\u2122.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0003382 e-con-full e-flex e-con e-child\" data-id=\"0003382\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d4e6cbe e-con-full e-flex e-con e-child\" data-id=\"d4e6cbe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-918449b elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"918449b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M8.68775 0.605957C10.7092 2.81904 11.858 5.69105 11.9205 8.68775C11.858 11.6845 10.7092 14.5565 8.68775 16.7695M8.68775 0.605957C6.66627 2.81904 5.51746 5.69105 5.45503 8.68775C5.51746 11.6845 6.66627 14.5565 8.68775 16.7695M8.68775 0.605957C4.2243 0.605957 0.605957 4.2243 0.605957 8.68775C0.605957 13.1512 4.2243 16.7695 8.68775 16.7695M8.68775 0.605957C13.1512 0.605957 16.7695 4.2243 16.7695 8.68775C16.7695 13.1512 13.1512 16.7695 8.68775 16.7695M1.01006 6.26321H16.3655M1.01005 11.1123H16.3655\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-099bb7a elementor-widget elementor-widget-heading\" data-id=\"099bb7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Distribuci\u00f3n autom\u00e1tica de llamadas (ACD)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a3964b elementor-align-left elementor-widget elementor-widget-button\" data-id=\"4a3964b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/es\/distribucion-automatica-de-llamadas\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"none\"><path d=\"M0.75 5.75H14.0833M14.0833 5.75L9.08333 0.75M14.0833 5.75L9.08333 10.75\" stroke=\"#FF3466\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">M\u00e1s informaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30b2b26 elementor-widget elementor-widget-text-editor\" data-id=\"30b2b26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tEl enrutamiento inteligente dirige cada interacci\u00f3n al asesor o agente de IA m\u00e1s cualificado. :\n<ul data-start=\"1596\" data-end=\"1923\">\n \t<li data-section-id=\"1nmmp4c\" data-start=\"1596\" data-end=\"1692\">\n<p data-start=\"1598\" data-end=\"1692\">Enrutamiento basado en el contexto, la intenci\u00f3n y el historial de interacciones<\/p>\n<\/li>\n \t<li data-section-id=\"j7l9ut\" data-start=\"1693\" data-end=\"1760\">\n<p data-start=\"1695\" data-end=\"1760\">Acceso inmediato o tiempo de espera reducido para clientes VIP<\/p>\n<\/li>\n \t<li data-section-id=\"tep85h\" data-start=\"1761\" data-end=\"1836\">\n<p data-start=\"1763\" data-end=\"1836\">Organizaci\u00f3n eficaz de equipos con varias sedes y zonas horarias<\/p>\n<\/li>\n \t<li data-section-id=\"1nf8822\" data-start=\"1837\" data-end=\"1923\">\n<p data-start=\"1839\" data-end=\"1923\">Tus clientes pueden solicitar una devoluci\u00f3n de llamada autom\u00e1tica en lugar de esperar<\/p>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a3b5ed e-con-full e-flex e-con e-child\" data-id=\"9a3b5ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1c2e86 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"c1c2e86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"18\" viewBox=\"0 0 15 18\" fill=\"none\"><path d=\"M8.22909 0.605957L1.03101 9.24366C0.749107 9.58194 0.608157 9.75108 0.606003 9.89393C0.604131 10.0181 0.659467 10.1363 0.756065 10.2143C0.867183 10.3041 1.08735 10.3041 1.5277 10.3041H7.42091L6.61273 16.7695L13.8108 8.13184C14.0927 7.79356 14.2337 7.62442 14.2358 7.48157C14.2377 7.35739 14.1824 7.23925 14.0858 7.16118C13.9746 7.07139 13.7545 7.07139 13.3141 7.07139H7.42091L8.22909 0.605957Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f0c1a0 elementor-widget elementor-widget-heading\" data-id=\"1f0c1a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gesti\u00f3n de competencias<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da8a2d0 elementor-widget elementor-widget-text-editor\" data-id=\"da8a2d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"106\" data-end=\"274\">La gesti\u00f3n de competencias pone a cada cliente en contacto con el asesor m\u00e1s adecuado.<br data-start=\"197\" data-end=\"200\">Conf\u00eda en su experiencia, en sus idiomas y en los canales que utiliza.<\/p><p data-start=\"281\" data-end=\"434\">Resultados :<\/p><ul><li data-start=\"281\" data-end=\"434\">Una mejor distribuci\u00f3n de las interacciones.<\/li><li data-start=\"281\" data-end=\"434\">Se reducen los tiempos de espera.<\/li><li data-start=\"281\" data-end=\"434\">La experiencia del cliente es m\u00e1s coherente y personalizada.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8f7c35 e-con-full e-flex e-con e-child\" data-id=\"f8f7c35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-56c3a21 e-con-full e-flex e-con e-child\" data-id=\"56c3a21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47bc159 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"47bc159\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M2.62665 16.7697V12.7288M2.62665 4.64704V0.60614M0.606201 2.62659H4.6471M0.606201 14.7493H4.6471M9.49617 1.41432L8.09465 5.05829C7.86673 5.65087 7.75277 5.94716 7.57556 6.19638C7.4185 6.41727 7.22551 6.61026 7.00462 6.76732C6.7554 6.94453 6.45911 7.05849 5.86653 7.28641L2.22256 8.68793L5.86653 10.0895C6.45911 10.3174 6.7554 10.4313 7.00463 10.6085C7.22551 10.7656 7.4185 10.9586 7.57556 11.1795C7.75277 11.4287 7.86673 11.725 8.09465 12.3176L9.49617 15.9615L10.8977 12.3176C11.1256 11.725 11.2396 11.4287 11.4168 11.1795C11.5738 10.9586 11.7668 10.7656 11.9877 10.6085C12.2369 10.4313 12.5332 10.3174 13.1258 10.0895L16.7698 8.68793L13.1258 7.28641C12.5332 7.05849 12.2369 6.94453 11.9877 6.76732C11.7668 6.61026 11.5738 6.41727 11.4168 6.19639C11.2396 5.94716 11.1256 5.65087 10.8977 5.05829L9.49617 1.41432Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fcc2a6 elementor-widget elementor-widget-heading\" data-id=\"1fcc2a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Orientaci\u00f3n conductual<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0b1cfd elementor-widget elementor-widget-text-editor\" data-id=\"b0b1cfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"282\" data-end=\"442\">La segmentaci\u00f3n por comportamiento permite enviar mensajes automatizados y personalizados basados en el comportamiento del cliente y su historial de navegaci\u00f3n.<\/p><p data-start=\"449\" data-end=\"557\">Analiza datos como la geolocalizaci\u00f3n, el tiempo pasado en el sitio y las p\u00e1ginas visitadas.<\/p><p data-start=\"564\" data-end=\"705\">Esta informaci\u00f3n puede utilizarse para realizar un seguimiento del t\u00fanel de conversi\u00f3n.<br data-start=\"626\" data-end=\"629\">Ayuda a optimizar las campa\u00f1as y a reforzar el compromiso del cliente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a43e261 e-con-full e-flex e-con e-child\" data-id=\"a43e261\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-19cc726 e-con-full e-flex e-con e-child\" data-id=\"19cc726\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00c7775 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"00c7775\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"13\" viewBox=\"0 0 18 13\" fill=\"none\"><path d=\"M4.24276 11.9205C2.23421 11.9205 0.605957 10.2922 0.605957 8.28366C0.605957 6.38964 2.05382 4.83378 3.90312 4.66251C4.28141 2.36143 6.27957 0.605957 8.68775 0.605957C11.0959 0.605957 13.0941 2.36143 13.4724 4.66251C15.3217 4.83378 16.7695 6.38964 16.7695 8.28366C16.7695 10.2922 15.1413 11.9205 13.1327 11.9205C9.58496 11.9205 7.34884 11.9205 4.24276 11.9205Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e811240 elementor-widget elementor-widget-heading\" data-id=\"e811240\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Software de enrutamiento contextual<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-260b758 elementor-widget elementor-widget-text-editor\" data-id=\"260b758\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"261\" data-end=\"480\">El software de enrutamiento contextual de Odigo\u2122 dirige autom\u00e1ticamente cada interacci\u00f3n al asesor m\u00e1s cualificado.<br data-start=\"394\" data-end=\"397\">Se basa en el contexto de la llamada, los datos CRM y el historial del cliente.<\/p><p data-start=\"487\" data-end=\"660\">Antes del despliegue, puedes configurar, simular y medir la eficacia de las reglas de enrutamiento.<br data-start=\"587\" data-end=\"590\">Esto garantiza que cada interacci\u00f3n se gestione de la mejor manera posible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecac438 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"ecac438\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/es\/solicita-una-demostracion\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Solicita una demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-405de8a e-flex e-con-boxed e-con e-child\" data-id=\"405de8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0eff1d8 elementor-widget elementor-widget-heading\" data-id=\"0eff1d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">OPINI\u00d3N DE EXPERTOS<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8fd11a elementor-widget elementor-widget-heading\" data-id=\"f8fd11a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">\"El software de enrutamiento inteligente facilita la vida a clientes y asesores. <span style=\"color: #FF3466\">Como verdadero motor de nuestra soluci\u00f3n CCaaS, es esencial para una excelente satisfacci\u00f3n del cliente, una experiencia gratificante para el agente y la m\u00e1xima eficacia operativa.<\/span>\"<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7627f11 elementor-widget elementor-widget-text-editor\" data-id=\"7627f11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Director de marketing de producto, Odigo<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f26ab78 e-con-full e-flex e-con e-parent\" data-id=\"f26ab78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-30c5971 e-flex e-con-boxed e-con e-child\" data-id=\"30c5971\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8680c63 e-flex e-con-boxed e-con e-child\" data-id=\"8680c63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22fa57a elementor-widget elementor-widget-heading\" data-id=\"22fa57a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PRINCIPALES VENTAJAS<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fdefec elementor-widget elementor-widget-heading\" data-id=\"3fdefec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aumenta la eficacia con el software de rutas Odigo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f05a4b5 e-con-full e-flex e-con e-child\" data-id=\"f05a4b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-07e754c e-con-full e-flex e-con e-child\" data-id=\"07e754c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ecbd19 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"5ecbd19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.8047 3.52851C14.0651 3.78886 14.0651 4.21097 13.8047 4.47132L6.4714 11.8047C6.21106 12.065 5.78894 12.065 5.5286 11.8047L2.19526 8.47132C1.93491 8.21097 1.93491 7.78886 2.19526 7.52851C2.45561 7.26816 2.87772 7.26816 3.13807 7.52851L6 10.3904L12.8619 3.52851C13.1223 3.26816 13.5444 3.26816 13.8047 3.52851Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff38b32 elementor-widget elementor-widget-heading\" data-id=\"ff38b32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mejores resultados<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c4e38c elementor-widget elementor-widget-text-editor\" data-id=\"3c4e38c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>El software de enrutamiento inteligente Odigo facilita la consecuci\u00f3n de tus objetivos de rendimiento.<br data-start=\"1133\" data-end=\"1136\">Mejora tus indicadores clave: satisfacci\u00f3n del cliente (CSAT), Net Promoter Score (NPS) y resoluci\u00f3n en el primer contacto (FCR).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-526c6ce e-con-full e-flex e-con e-child\" data-id=\"526c6ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9c38b5 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"c9c38b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"15\" viewBox=\"0 0 17 15\" fill=\"none\"><path d=\"M15.6447 7.47548C15.6447 11.2694 12.5691 14.345 8.77519 14.345C7.90496 14.345 7.07252 14.1832 6.30633 13.888C6.16624 13.834 6.0962 13.8071 6.0405 13.7942C5.98571 13.7816 5.94606 13.7763 5.88988 13.7742C5.83276 13.772 5.77009 13.7785 5.64476 13.7914L1.50605 14.2192C1.11147 14.26 0.914173 14.2804 0.797792 14.2094C0.696425 14.1476 0.627383 14.0443 0.609005 13.927C0.587904 13.7923 0.682183 13.6178 0.870741 13.2688L2.19264 10.822C2.30151 10.6205 2.35594 10.5197 2.38059 10.4229C2.40494 10.3272 2.41083 10.2582 2.40304 10.1598C2.39515 10.0601 2.35143 9.93042 2.26399 9.67099C2.03162 8.9816 1.90567 8.24325 1.90567 7.47548C1.90567 3.68155 4.98126 0.605957 8.77519 0.605957C12.5691 0.605957 15.6447 3.68155 15.6447 7.47548Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c983615 elementor-widget elementor-widget-heading\" data-id=\"c983615\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mejora de la satisfacci\u00f3n del cliente<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bef60e elementor-widget elementor-widget-text-editor\" data-id=\"0bef60e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Gracias al enrutamiento inteligente, cada solicitud se dirige al recurso m\u00e1s adecuado.<br data-start=\"1400\" data-end=\"1403\">Los clientes obtienen m\u00e1s r\u00e1pidamente las respuestas que necesitan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-886c067 e-con-full e-flex e-con e-child\" data-id=\"886c067\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cc77b8 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"3cc77b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"16\" viewBox=\"0 0 15 16\" fill=\"none\"><path d=\"M13.537 7.87957V8.68775C13.537 12.2585 10.6423 15.1532 7.07157 15.1532C3.50081 15.1532 0.60614 12.2585 0.60614 8.68775V7.87957M7.07157 11.9205C5.28619 11.9205 3.83886 10.4731 3.83886 8.68775V3.83867C3.83886 2.05329 5.28619 0.605957 7.07157 0.605957C8.85695 0.605957 10.3043 2.05329 10.3043 3.83867V8.68775C10.3043 10.4731 8.85695 11.9205 7.07157 11.9205Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-736a188 elementor-widget elementor-widget-heading\" data-id=\"736a188\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Valora la experiencia de los agentes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71e2385 elementor-widget elementor-widget-text-editor\" data-id=\"71e2385\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La orientaci\u00f3n por competencias permite a los asesores especializarse en las interacciones que corresponden a sus conocimientos.<br data-start=\"1648\" data-end=\"1651\">Esto aumenta su eficacia y compromiso.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4745e16 e-con-full e-flex e-con e-child\" data-id=\"4745e16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-de9fd2d e-con-full e-flex e-con e-child\" data-id=\"de9fd2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd367f8 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"cd367f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"15\" viewBox=\"0 0 18 15\" fill=\"none\"><path d=\"M13.9411 10.1367V4.47948M11.1125 7.3081H16.7697M6.77604 1.13821L4.21759 3.69665C4.07782 3.83643 4.00793 3.90631 3.92637 3.95629C3.85406 4.0006 3.77523 4.03326 3.69276 4.05306C3.59975 4.07539 3.50092 4.07539 3.30324 4.07539H1.89923C1.4466 4.07539 1.22029 4.07539 1.04741 4.16347C0.895345 4.24096 0.771709 4.36459 0.694226 4.51666C0.60614 4.68954 0.60614 4.91585 0.60614 5.36847V9.24773C0.60614 9.70036 0.60614 9.92667 0.694226 10.0995C0.771709 10.2516 0.895345 10.3753 1.04741 10.4527C1.22029 10.5408 1.4466 10.5408 1.89923 10.5408H3.30324C3.50092 10.5408 3.59975 10.5408 3.69276 10.5631C3.77523 10.5829 3.85406 10.6156 3.92637 10.6599C4.00793 10.7099 4.07782 10.7798 4.21759 10.9196L6.77603 13.478C7.12224 13.8242 7.29534 13.9973 7.44396 14.009C7.57291 14.0191 7.69893 13.967 7.78294 13.8686C7.87975 13.7552 7.87975 13.5104 7.87975 13.0208V1.59538C7.87975 1.10578 7.87975 0.860972 7.78294 0.747614C7.69893 0.649254 7.57291 0.597056 7.44396 0.607205C7.29534 0.618901 7.12224 0.792003 6.77604 1.13821Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15f4072 elementor-widget elementor-widget-heading\" data-id=\"15f4072\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Interacciones optimizadas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7145b84 elementor-widget elementor-widget-text-editor\" data-id=\"7145b84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La distribuci\u00f3n inteligente de las interacciones simplifica el recorrido del cliente.<br data-start=\"1817\" data-end=\"1820\">Reduce las transferencias innecesarias y el tiempo medio de procesamiento (TPA).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb7308b e-con-full e-flex e-con e-child\" data-id=\"fb7308b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f408a74 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"f408a74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"18\" viewBox=\"0 0 16 18\" fill=\"none\"><path d=\"M5.12386 9.9081L10.6437 13.1247M10.6356 4.25085L5.12386 7.4674M15.1534 3.03049C15.1534 4.36953 14.0679 5.45503 12.7288 5.45503C11.3898 5.45503 10.3043 4.36953 10.3043 3.03049C10.3043 1.69146 11.3898 0.605957 12.7288 0.605957C14.0679 0.605957 15.1534 1.69146 15.1534 3.03049ZM5.45521 8.68775C5.45521 10.0268 4.36971 11.1123 3.03067 11.1123C1.69164 11.1123 0.606134 10.0268 0.606134 8.68775C0.606134 7.34871 1.69164 6.26321 3.03067 6.26321C4.36971 6.26321 5.45521 7.34871 5.45521 8.68775ZM15.1534 14.345C15.1534 15.684 14.0679 16.7695 12.7288 16.7695C11.3898 16.7695 10.3043 15.684 10.3043 14.345C10.3043 13.006 11.3898 11.9205 12.7288 11.9205C14.0679 11.9205 15.1534 13.006 15.1534 14.345Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b306b4 elementor-widget elementor-widget-heading\" data-id=\"9b306b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Personalizaci\u00f3n avanzada<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16439d6 elementor-widget elementor-widget-text-editor\" data-id=\"16439d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>El encaminamiento inteligente utiliza los datos del cliente y el contexto de las interacciones.<br data-start=\"2020\" data-end=\"2023\">Nos permite ofrecer un servicio adaptado a las expectativas de cada cliente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba56017 e-con-full e-flex e-con e-child\" data-id=\"ba56017\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fca24a5 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"fca24a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\"><path d=\"M5.01101 5.69641C5.5735 6.86796 6.34029 7.96599 7.31138 8.93708C8.28247 9.90817 9.3805 10.675 10.5521 11.2374C10.6528 11.2858 10.7032 11.31 10.767 11.3286C10.9935 11.3947 11.2718 11.3472 11.4637 11.2098C11.5176 11.1712 11.5638 11.125 11.6562 11.0326C11.9388 10.75 12.08 10.6088 12.2221 10.5164C12.7578 10.1681 13.4485 10.1681 13.9842 10.5164C14.1263 10.6088 14.2676 10.75 14.5501 11.0326L14.7076 11.1901C15.1371 11.6196 15.3518 11.8343 15.4685 12.065C15.7005 12.5236 15.7005 13.0653 15.4685 13.524C15.3518 13.7547 15.1371 13.9694 14.7076 14.3989L14.5802 14.5263C14.1522 14.9543 13.9381 15.1684 13.6472 15.3318C13.3243 15.5132 12.8228 15.6436 12.4525 15.6425C12.1188 15.6415 11.8907 15.5768 11.4345 15.4473C8.98299 14.7515 6.66969 13.4386 4.73977 11.5087C2.80986 9.57877 1.49699 7.26547 0.801171 4.81394C0.671695 4.35777 0.606957 4.12968 0.605964 3.79595C0.604862 3.42562 0.735271 2.92415 0.916643 2.60128C1.0801 2.31031 1.29411 2.09629 1.72214 1.66826L1.84954 1.54087C2.27904 1.11137 2.49379 0.896616 2.72443 0.77996C3.18312 0.547956 3.72481 0.547956 4.1835 0.77996C4.41414 0.896616 4.62889 1.11137 5.05839 1.54087L5.21588 1.69836C5.49843 1.9809 5.6397 2.12217 5.73206 2.26423C6.08038 2.79997 6.08039 3.49062 5.73206 4.02636C5.6397 4.16842 5.49843 4.30969 5.21588 4.59223C5.1235 4.68462 5.07731 4.73081 5.03864 4.78481C4.90124 4.97669 4.8538 5.25492 4.91985 5.48149C4.93844 5.54525 4.96263 5.59564 5.01101 5.69641Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09ffe06 elementor-widget elementor-widget-heading\" data-id=\"09ffe06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mejor gesti\u00f3n de los tiempos de espera<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eaca263 elementor-widget elementor-widget-text-editor\" data-id=\"eaca263\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cuando los tiempos de espera son demasiado largos, los clientes pueden pedir que se les devuelva la llamada autom\u00e1ticamente.<br data-start=\"314\" data-end=\"317\">Se evitan la espera y son atendidos m\u00e1s r\u00e1pidamente.<br data-start=\"399\" data-end=\"402\">Esto mejora directamente su experiencia y reduce la frustraci\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba67096 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"ba67096\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/es\/solicita-una-demostracion\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Solicita una demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0364d97 e-con-full e-flex e-con e-parent\" data-id=\"0364d97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-32c78cd e-flex e-con-boxed e-con e-child\" data-id=\"32c78cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d9cedd5 e-flex e-con-boxed e-con e-child\" data-id=\"d9cedd5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05b6dab elementor-widget elementor-widget-heading\" data-id=\"05b6dab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Proceso<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa0d8ef elementor-widget elementor-widget-heading\" data-id=\"aa0d8ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mejora tu estrategia con Odigo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4ed7c6 elementor-widget elementor-widget-text-editor\" data-id=\"d4ed7c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Maximiza la eficacia de tu centro de contacto con un software que te permite desplegar estrategias de enrutamiento y cualificaci\u00f3n tan sofisticadas como flexibles. Cada estrategia de enrutamiento de Odigo se personaliza para satisfacer las necesidades del cliente y suele funcionar de la siguiente manera: <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-012925a e-flex e-con-boxed e-con e-child\" data-id=\"012925a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d2bb084 e-con-full e-flex e-con e-child\" data-id=\"d2bb084\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-745fe30 elementor-widget elementor-widget-heading\" data-id=\"745fe30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Fase 1<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20cf0f0 elementor-widget elementor-widget-text-editor\" data-id=\"20cf0f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Identifica a tu cliente, sus intenciones y su historial<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cffe51b e-con-full e-flex e-con e-child\" data-id=\"cffe51b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a674ea1 elementor-widget elementor-widget-heading\" data-id=\"a674ea1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Paso 2<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b617c73 elementor-widget elementor-widget-text-editor\" data-id=\"b617c73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Determinar las aptitudes y la experiencia necesarias del asesor<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84d4a2f e-con-full e-flex e-con e-child\" data-id=\"84d4a2f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24bb813 elementor-widget elementor-widget-heading\" data-id=\"24bb813\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Paso 3<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c269ca4 elementor-widget elementor-widget-text-editor\" data-id=\"c269ca4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Eval\u00faa la disponibilidad de los recursos de tu centro de contacto<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-228d450 e-con-full e-flex e-con e-child\" data-id=\"228d450\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eca3b31 elementor-widget elementor-widget-heading\" data-id=\"eca3b31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Paso 4<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4c165f elementor-widget elementor-widget-text-editor\" data-id=\"c4c165f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Evaluar los tiempos de espera reales y previstos<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f9dbe2 e-con-full e-flex e-con e-child\" data-id=\"2f9dbe2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80d3361 elementor-widget elementor-widget-heading\" data-id=\"80d3361\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Paso 5<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43d6941 elementor-widget elementor-widget-text-editor\" data-id=\"43d6941\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Selecciona al asesor mejor situado para ayudar a tu cliente, teniendo en cuenta los criterios pertinentes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f05a586 e-con-full e-flex e-con e-child\" data-id=\"f05a586\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-aa72b37 e-flex e-con-boxed e-con e-child\" data-id=\"aa72b37\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9838be9 e-con-full e-flex e-con e-child\" data-id=\"9838be9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-894b7ec e-flex e-con-boxed e-con e-child\" data-id=\"894b7ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a5e45c elementor-widget elementor-widget-heading\" data-id=\"0a5e45c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Resultados concretos para nuestros clientes que utilizan la soluci\u00f3n de IA de Odigo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-752f61e e-con-full e-flex e-con e-child\" data-id=\"752f61e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-214ce4b e-con-full e-flex e-con e-child\" data-id=\"214ce4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eecf0ee elementor-widget elementor-widget-counter\" data-id=\"eecf0ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">reducci\u00f3n de las llamadas atendidas por los agentes (llamadas evitadas)<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"40\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c4f59 elementor-view-framed elementor-absolute e-transform elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"21c4f59\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><path d=\"M16.3876 9.73745L11.4001 4.51245L6.4126 9.73745\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M11.3999 18.2874V5.4624\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eab67a8 e-con-full e-flex e-con e-child\" data-id=\"eab67a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d72daf elementor-widget elementor-widget-counter\" data-id=\"3d72daf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">reducci\u00f3n de las transferencias de llamadas entre agentes<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"20\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6d6a82 elementor-view-framed elementor-absolute e-transform elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"c6d6a82\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><path d=\"M16.3876 9.73745L11.4001 4.51245L6.4126 9.73745\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M11.3999 18.2874V5.4624\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c99db8 e-con-full e-flex e-con e-child\" data-id=\"4c99db8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f77b5b6 elementor-widget elementor-widget-counter\" data-id=\"f77b5b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">ahorro por llamada gracias a la cualificaci\u00f3n del bot<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"50\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">sec<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b665bc3 elementor-view-framed elementor-absolute e-transform elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"b665bc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><path d=\"M16.3876 9.73745L11.4001 4.51245L6.4126 9.73745\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M11.3999 18.2874V5.4624\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56269d5 e-con-full e-flex e-con e-parent\" data-id=\"56269d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8291e6a elementor-widget elementor-widget-template\" data-id=\"8291e6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"1003564\" class=\"elementor elementor-1003564 elementor-198743 elementor-198743\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-56a616e e-con-full e-flex e-con e-parent\" data-id=\"56a616e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f642b5 elementor-widget elementor-widget-heading\" data-id=\"3f642b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">TESTIMONIOS DE CLIENTES<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99ca9ba elementor-widget elementor-widget-heading\" data-id=\"99ca9ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nuestros casos pr\u00e1cticos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7caff24 elementor-widget elementor-widget-loop-carousel\" data-id=\"7caff24\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:1002763,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:24,&quot;sizes&quot;:[]},&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;speed&quot;:500,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t<style id=\"loop-1002763\">.elementor-1002763 .elementor-element.elementor-element-51d8648{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-1002763 .elementor-element.elementor-element-f8dd823{--display:flex;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-theme-post-featured-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-1002763 .elementor-element.elementor-element-e831427 img{width:100%;height:270px;object-fit:cover;object-position:center center;border-radius:8px 8px 8px 8px;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-1002763 .elementor-element.elementor-element-054ff10{text-align:start;margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:0px 0px 0px 0px;top:200px;}.elementor-1002763 .elementor-element.elementor-element-054ff10 img{width:25%;}body:not(.rtl) .elementor-1002763 .elementor-element.elementor-element-054ff10{left:20px;}body.rtl .elementor-1002763 .elementor-element.elementor-element-054ff10{right:20px;}.elementor-1002763 .elementor-element.elementor-element-bb0dd7b{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:0px 10px;--row-gap:0px;--column-gap:10px;--margin-top:16px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-1002763 .elementor-element.elementor-element-af72cf4{columns:1;text-align:start;font-family:\"Montserrat\", Sans-serif;font-size:12px;font-weight:600;color:var( --e-global-color-ee65013 );margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:3px 7px 3px 7px;background-color:#E6E8EF;border-radius:50px 50px 50px 50px;}.elementor-1002763 .elementor-element.elementor-element-af72cf4 p{margin-block-end:0px;}.elementor-1002763 .elementor-element.elementor-element-af72cf4.elementor-element{--align-self:center;}.elementor-1002763 .elementor-element.elementor-element-053bf77{columns:1;text-align:start;font-family:\"Montserrat\", Sans-serif;font-size:12px;font-weight:600;color:var( --e-global-color-ee65013 );margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:3px 7px 3px 7px;background-color:#E6E8EF;border-radius:50px 50px 50px 50px;}.elementor-1002763 .elementor-element.elementor-element-053bf77 p{margin-block-end:0px;}.elementor-1002763 .elementor-element.elementor-element-053bf77.elementor-element{--align-self:center;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-1002763 .elementor-element.elementor-element-351d777 .elementor-heading-title{font-family:\"Montserrat\", Sans-serif;font-size:20px;font-weight:600;color:var( --e-global-color-ee65013 );}.elementor-1002763 .elementor-element.elementor-element-351d777{margin:15px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}.elementor-widget-button .elementor-button{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-size:var( --e-global-typography-accent-font-size );font-weight:var( --e-global-typography-accent-font-weight );text-transform:var( --e-global-typography-accent-text-transform );background-color:var( --e-global-color-accent );}.elementor-1002763 .elementor-element.elementor-element-f30ab28 .elementor-button-content-wrapper{flex-direction:row-reverse;}.elementor-1002763 .elementor-element.elementor-element-f30ab28 .elementor-button{font-family:\"Montserrat\", Sans-serif;font-size:13px;font-weight:600;text-transform:none;fill:var( --e-global-color-cac4e8c );color:var( --e-global-color-cac4e8c );background-color:#FFFFFF00;padding:0px 0px 0px 0px;}.elementor-1002763 .elementor-element.elementor-element-f30ab28{margin:20px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}@media(min-width:768px){.elementor-1002763 .elementor-element.elementor-element-f8dd823{--width:100%;}}@media(max-width:1024px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );}}@media(max-width:767px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );}}\/* Start custom CSS for image, class: .elementor-element-054ff10 *\/.elementor-415 .elementor-element.elementor-element-054ff10 img{\n    background-color: white;\n    border-radius: 50px;\n    padding: 0px 20px 0px 20px;\n}\/* End custom CSS *\/<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"1002763\" class=\"elementor elementor-1002763 elementor-415 elementor-415 elementor-415 swiper-slide e-loop-item e-loop-item-1004614 post-1004614 success-story type-success-story status-publish has-post-thumbnail hentry\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-51d8648 e-con-full e-flex e-con e-parent\" data-id=\"51d8648\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f8dd823 e-con-full e-flex e-con e-child\" data-id=\"f8dd823\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e831427 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"e831427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/es\/success-story\/dsc-saint-gobain\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"371\" height=\"210\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/Logo-dsc.jpg\" class=\"attachment-full size-full wp-image-1004600\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/Logo-dsc.jpg 371w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/Logo-dsc-300x170.jpg 300w\" sizes=\"(max-width: 371px) 100vw, 371px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb0dd7b e-con-full e-flex e-con e-child\" data-id=\"bb0dd7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351d777 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"351d777\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/es\/success-story\/dsc-saint-gobain\/\">DSC Saint Gobain<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f30ab28 elementor-widget elementor-widget-button\" data-id=\"f30ab28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/es\/success-story\/dsc-saint-gobain\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"none\"><path d=\"M0.75 5.75H14.0833M14.0833 5.75L9.08333 0.75M14.0833 5.75L9.08333 10.75\" stroke=\"#FF3466\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver el estudio de caso<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"1002763\" class=\"elementor elementor-1002763 elementor-415 elementor-415 elementor-415 swiper-slide e-loop-item e-loop-item-1004613 post-1004613 success-story type-success-story status-publish has-post-thumbnail hentry industry-transporte-movilidad\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-51d8648 e-con-full e-flex e-con e-parent\" data-id=\"51d8648\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f8dd823 e-con-full e-flex e-con e-child\" data-id=\"f8dd823\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e831427 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"e831427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/es\/success-story\/bluelink-la-atencion-al-cliente-24-horas-todos-los-dias-del-ano-en-30-idiomas\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2430\" height=\"351\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/BLUELINK-LOGO-1.png\" class=\"attachment-full size-full wp-image-13825\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/BLUELINK-LOGO-1.png 2430w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/BLUELINK-LOGO-1-300x43.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/BLUELINK-LOGO-1-1024x148.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/BLUELINK-LOGO-1-768x111.png 768w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/BLUELINK-LOGO-1-1536x222.png 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/BLUELINK-LOGO-1-2048x296.png 2048w\" sizes=\"(max-width: 2430px) 100vw, 2430px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb0dd7b e-con-full e-flex e-con e-child\" data-id=\"bb0dd7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af72cf4 elementor-widget elementor-widget-text-editor\" data-id=\"af72cf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<span>Transporte &amp; Movilidad<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351d777 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"351d777\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/es\/success-story\/bluelink-la-atencion-al-cliente-24-horas-todos-los-dias-del-ano-en-30-idiomas\/\">BlueLink, la atenci\u00f3n al cliente 24 horas, todos los d\u00edas del a\u00f1o, en 30 idiomas<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f30ab28 elementor-widget elementor-widget-button\" data-id=\"f30ab28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/es\/success-story\/bluelink-la-atencion-al-cliente-24-horas-todos-los-dias-del-ano-en-30-idiomas\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"none\"><path d=\"M0.75 5.75H14.0833M14.0833 5.75L9.08333 0.75M14.0833 5.75L9.08333 10.75\" stroke=\"#FF3466\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver el estudio de caso<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"1002763\" class=\"elementor elementor-1002763 elementor-415 elementor-415 elementor-415 swiper-slide e-loop-item e-loop-item-1004611 post-1004611 success-story type-success-story status-publish has-post-thumbnail hentry industry-sector-publico\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-51d8648 e-con-full e-flex e-con e-parent\" data-id=\"51d8648\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f8dd823 e-con-full e-flex e-con e-child\" data-id=\"f8dd823\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e831427 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"e831427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/es\/success-story\/madrid-digital\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/12\/MadridDigital-logo-success-story_a8537e.png\" class=\"attachment-full size-full wp-image-1004595\" alt=\"Madrid digital logo\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/12\/MadridDigital-logo-success-story_a8537e.png 600w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/12\/MadridDigital-logo-success-story_a8537e-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb0dd7b e-con-full e-flex e-con e-child\" data-id=\"bb0dd7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af72cf4 elementor-widget elementor-widget-text-editor\" data-id=\"af72cf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<span>Sector P\u00fablico<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351d777 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"351d777\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/es\/success-story\/madrid-digital\/\">Madrid Digital<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f30ab28 elementor-widget elementor-widget-button\" data-id=\"f30ab28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/es\/success-story\/madrid-digital\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"none\"><path d=\"M0.75 5.75H14.0833M14.0833 5.75L9.08333 0.75M14.0833 5.75L9.08333 10.75\" stroke=\"#FF3466\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver el estudio de caso<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d352282 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d352282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/es\/historias-de-exito\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">M\u00e1s historias de \u00e9xito<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e8aab44 e-con-full e-flex e-con e-parent\" data-id=\"e8aab44\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38a693a elementor-widget elementor-widget-template\" data-id=\"38a693a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"1002996\" class=\"elementor elementor-1002996 elementor-198745 elementor-198745\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-2a1e43d e-flex e-con-boxed e-con e-parent\" data-id=\"2a1e43d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a07e07f elementor-widget elementor-widget-heading\" data-id=\"a07e07f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00daltimos art\u00edculos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d5d85c elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"4d5d85c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:1002801,&quot;_skin&quot;:&quot;post&quot;,&quot;columns&quot;:&quot;3&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\" role=\"list\">\n\t\t<style id=\"loop-1002801\">.elementor-1002801 .elementor-element.elementor-element-b6142bf{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:40px 40px;--row-gap:40px;--column-gap:40px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-1002801 .elementor-element.elementor-element-8557e47{--display:flex;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-theme-post-featured-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-1002801 .elementor-element.elementor-element-16784e8 img{width:100%;height:270px;object-fit:cover;object-position:center center;border-radius:6px 6px 6px 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.elementor-element.elementor-element-56a86e4 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-bottom:calc(0px\/2);}.elementor-1002801 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-top:calc(0px\/2);}.elementor-1002801 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-right:calc(0px\/2);margin-left:calc(0px\/2);}.elementor-1002801 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-items.elementor-inline-items{margin-right:calc(-0px\/2);margin-left:calc(-0px\/2);}body.rtl .elementor-1002801 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{left:calc(-0px\/2);}body:not(.rtl) .elementor-1002801 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{right:calc(-0px\/2);}.elementor-1002801 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-icon i{color:#71768000;font-size:15px;}.elementor-1002801 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-icon svg{fill:#71768000;--e-icon-list-icon-size:15px;}.elementor-1002801 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-icon{width:15px;}body:not(.rtl) .elementor-1002801 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-text{padding-left:10px;}body.rtl .elementor-1002801 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-text{padding-right:10px;}.elementor-1002801 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-text, .elementor-1002801 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-text a{color:#717680;}.elementor-1002801 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;text-transform:uppercase;}.elementor-1002801 .elementor-element.elementor-element-56a86e4{margin:-15px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}.elementor-1002801 .elementor-element.elementor-element-d3879cf .elementor-icon-list-icon i{color:#71768000;font-size:15px;}.elementor-1002801 .elementor-element.elementor-element-d3879cf .elementor-icon-list-icon svg{fill:#71768000;--e-icon-list-icon-size:15px;}.elementor-1002801 .elementor-element.elementor-element-d3879cf .elementor-icon-list-icon{width:15px;}body:not(.rtl) .elementor-1002801 .elementor-element.elementor-element-d3879cf .elementor-icon-list-text{padding-left:0px;}body.rtl .elementor-1002801 .elementor-element.elementor-element-d3879cf .elementor-icon-list-text{padding-right:0px;}.elementor-1002801 .elementor-element.elementor-element-d3879cf .elementor-icon-list-text, .elementor-1002801 .elementor-element.elementor-element-d3879cf .elementor-icon-list-text a{color:#717680;}.elementor-1002801 .elementor-element.elementor-element-d3879cf .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;}.elementor-1002801 .elementor-element.elementor-element-d3879cf{margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}@media(max-width:1024px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}}@media(max-width:767px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"1002801\" class=\"elementor elementor-1002801 elementor-197103 elementor-197103 elementor-197103 e-loop-item e-loop-item-1010616 post-1010616 post type-post status-publish format-standard has-post-thumbnail hentry category-tendencias-y-analisis-del-mercado tag-datos-y-seguridad topic-data-security topic-financial-services\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/es\/blog\/personaliza-las-consolas-del-agente-con-widgets-para-un-servicio-al-cliente-mas-rapido-y-eficiente\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"458\" height=\"266\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/04\/2021-04-29_Odigo.com-v2_Photo-library_L2-Use-cases_image-1_458x266px_RGB_opt1_v2_MAK-3.jpg\" class=\"attachment-full size-full wp-image-1010615\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/04\/2021-04-29_Odigo.com-v2_Photo-library_L2-Use-cases_image-1_458x266px_RGB_opt1_v2_MAK-3.jpg 458w, https:\/\/odigo.com\/wp-content\/uploads\/2021\/04\/2021-04-29_Odigo.com-v2_Photo-library_L2-Use-cases_image-1_458x266px_RGB_opt1_v2_MAK-3-300x174.jpg 300w\" sizes=\"(max-width: 458px) 100vw, 458px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Tendencias y an\u00e1lisis del mercado<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/es\/blog\/personaliza-las-consolas-del-agente-con-widgets-para-un-servicio-al-cliente-mas-rapido-y-eficiente\/\">Personaliza las consolas del agente con widgets para un servicio al cliente m\u00e1s r\u00e1pido y eficiente<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"1002801\" class=\"elementor elementor-1002801 elementor-197103 elementor-197103 elementor-197103 e-loop-item e-loop-item-1001631 post-1001631 post type-post status-publish format-standard has-post-thumbnail hentry category-sin-categorizar\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/es\/blog\/odigo-x-salesforce-service-cloud-voice-una-alianza-que-mejora-la-experiencia-del-cliente\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"616\" height=\"412\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/Article-connecteur-VF-1.png\" class=\"attachment-full size-full wp-image-14397\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/Article-connecteur-VF-1.png 616w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/Article-connecteur-VF-1-300x201.png 300w\" sizes=\"(max-width: 616px) 100vw, 616px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Sin categorizar<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/es\/blog\/odigo-x-salesforce-service-cloud-voice-una-alianza-que-mejora-la-experiencia-del-cliente\/\">Odigo &amp; Salesforce Service Cloud Voice: una alianza que mejora la experiencia del cliente<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"1002801\" class=\"elementor elementor-1002801 elementor-197103 elementor-197103 elementor-197103 e-loop-item e-loop-item-13556 post-13556 post type-post status-publish format-standard has-post-thumbnail hentry category-operaciones-del-centro-de-contacto\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/es\/blog\/tus-empleados-son-tu-mejor-baza-descubre-por-que-y-como-con-odigo-extended-contact-center\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/06\/2024-06-10_Extended_KV_600x400.jpg\" class=\"attachment-full size-full wp-image-513541\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/06\/2024-06-10_Extended_KV_600x400.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/06\/2024-06-10_Extended_KV_600x400-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Operaciones del centro de contacto<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/es\/blog\/tus-empleados-son-tu-mejor-baza-descubre-por-que-y-como-con-odigo-extended-contact-center\/\">Tus empleados son tu mejor baza, descubre por qu\u00e9 y c\u00f3mo con Odigo Extended Contact Center\u2122<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac944b5 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"ac944b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/es\/blogs\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Descubre el blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ff6f8f e-con-full e-flex e-con e-parent\" data-id=\"6ff6f8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c319886 e-con-full e-flex e-con e-child\" data-id=\"c319886\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8225735 e-flex e-con-boxed e-con e-child\" data-id=\"8225735\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adf3f5d elementor-widget elementor-widget-heading\" data-id=\"adf3f5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfListo para transformar tus relaciones con los clientes?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84d0df4 elementor-widget elementor-widget-text-editor\" data-id=\"84d0df4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Descubre c\u00f3mo Odigo puede adaptarse a tus retos empresariales y a tu organizaci\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6240c0d e-con-full e-flex e-con e-child\" data-id=\"6240c0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1ba36b elementor-widget elementor-widget-button\" data-id=\"c1ba36b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/es\/solicita-una-demostracion\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Solicita una demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b982938 e-con-full e-flex e-con e-parent\" data-id=\"b982938\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-be24bf8 e-con-full e-flex e-con e-child\" data-id=\"be24bf8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92f504d elementor-widget elementor-widget-heading\" data-id=\"92f504d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PREGUNTAS FRECUENTES<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfce35a elementor-widget elementor-widget-heading\" data-id=\"dfce35a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfTienes alguna pregunta?<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-528573f e-con-full e-flex e-con e-child\" data-id=\"528573f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8cdd6a elementor-widget elementor-widget-n-accordion\" data-id=\"d8cdd6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2270\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2270\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> \u00bfCu\u00e1l es la diferencia entre encaminamiento inteligente y encaminamiento de llamadas? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2270\" class=\"elementor-element elementor-element-090222f e-con-full e-flex e-con e-child\" data-id=\"090222f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bdea9e elementor-widget elementor-widget-text-editor\" data-id=\"4bdea9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>El enrutamiento inteligente incluye todos los canales (llamadas, correos electr\u00f3nicos, chat, redes sociales) y tiene en cuenta el contexto, el historial y las habilidades. El enrutamiento de llamadas se centra s\u00f3lo en las llamadas telef\u00f3nicas. Odigo\u2122 combina ambos para una soluci\u00f3n completa.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2271\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2271\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> \u00bfC\u00f3mo funciona el encaminamiento de llamadas? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2271\" class=\"elementor-element elementor-element-4d6d01e e-con-full e-flex e-con e-child\" data-id=\"4d6d01e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a95647 elementor-widget elementor-widget-text-editor\" data-id=\"3a95647\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Consiste en identificar el motivo de la llamada de un cliente y dirigirlo al servicio o agente m\u00e1s adecuado. Para ello, los clientes necesitan utilizar un sistema de Respuesta de Voz Interactiva (IVR). Los IVR tradicionales utilizan el teclado del tel\u00e9fono para seleccionar opciones secuenciales entre un n\u00famero limitado de posibilidades. Hoy en d\u00eda, los IVR pueden enriquecerse utilizando el an\u00e1lisis del habla. Este proceso de IA, basado en el procesamiento del lenguaje natural (PLN), puede analizar el discurso del cliente y compararlo con una amplia selecci\u00f3n de posibles intenciones. Como resultado, los clientes pueden hablar en su propio idioma y beneficiarse de un servicio personalizado gracias a un enrutamiento refinado y a asesores formados para satisfacer sus necesidades espec\u00edficas.     <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2272\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2272\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> \u00bfC\u00f3mo puedo optimizar mi estrategia de encaminamiento de llamadas? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2272\" class=\"elementor-element elementor-element-b556460 e-con-full e-flex e-con e-child\" data-id=\"b556460\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d25cd3a elementor-widget elementor-widget-text-editor\" data-id=\"d25cd3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>El enrutamiento de llamadas requiere un an\u00e1lisis de la intenci\u00f3n de la llamada para entender por qu\u00e9 los clientes se ponen en contacto con el centro de llamadas. Tambi\u00e9n implica establecer objetivos e indicadores para medir el rendimiento, como la Resoluci\u00f3n a la Primera Llamada. Esta informaci\u00f3n puede utilizarse para establecer reglas de encaminamiento y medir su \u00e9xito. Se pueden prever varias reglas o estrategias en funci\u00f3n del tipo de solicitud, el estado de prioridad, como la vulnerabilidad, y la gesti\u00f3n \u00f3ptima de los perfiles de competencias de los asesores. Se pueden aplicar varias reglas o estrategias en funci\u00f3n del tipo de solicitud, y del estado de prioridad, teniendo en cuenta, entre otras cosas, el grado de vulnerabilidad del cliente y el perfil de competencias de los asesores.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2273\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2273\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> \u00bfC\u00f3mo mejora el encaminamiento inteligente la satisfacci\u00f3n del cliente? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2273\" class=\"elementor-element elementor-element-d46e69e e-con-full e-flex e-con e-child\" data-id=\"d46e69e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38aee76 elementor-widget elementor-widget-text-editor\" data-id=\"38aee76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>El enrutamiento inteligente reduce los tiempos de espera, optimiza la distribuci\u00f3n de las interacciones y permite conversaciones personalizadas, aumentando as\u00ed el CSAT, el NPS y la Resoluci\u00f3n al Primer Contacto (FCR).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2274\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2274\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> \u00bfPuede Odigo gestionar equipos multisede y multiling\u00fces? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2274\" class=\"elementor-element elementor-element-1258379 e-con-full e-flex e-con e-child\" data-id=\"1258379\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d9f0ee elementor-widget elementor-widget-text-editor\" data-id=\"2d9f0ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>S\u00ed, gracias a la gesti\u00f3n de competencias y al encaminamiento contextual, los equipos repartidos por varios sitios y zonas horarias pueden organizarse eficazmente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2275\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2275\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> \u00bfC\u00f3mo funciona la distribuci\u00f3n autom\u00e1tica de llamadas (ACD)? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2275\" class=\"elementor-element elementor-element-017934e e-con-full e-flex e-con e-child\" data-id=\"017934e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92d4edf elementor-widget elementor-widget-text-editor\" data-id=\"92d4edf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La Distribuci\u00f3n Autom\u00e1tica de Llamadas (ACD) es un sistema que dirige autom\u00e1ticamente las llamadas entrantes al asesor o bot m\u00e1s cualificado, bas\u00e1ndose en criterios definidos por tu centro de contacto. Con Odigo\u2122, la ACD tiene en cuenta: <\/p><p>Las competencias de nuestros asesores: idioma, experiencia empresarial, dominio de los canales.<\/p><p>Contexto e historial del cliente: interacciones anteriores, estatus VIP, urgencia de la solicitud.<\/p><p>Disponibilidad y carga de trabajo: tiempo de espera, presencia en el canal, zona horaria.<\/p><p>Gracias a este enrutamiento inteligente, cada cliente es dirigido al recurso m\u00e1s adecuado, lo que reduce los tiempos de espera, mejora la Resoluci\u00f3n en el Primer Contacto (FCR) y ofrece una experiencia de cliente m\u00e1s fluida y personalizada.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ENCAMINAMIENTO INTELIGENTE Mejora tu estrategia de rutas para un servicio al cliente eficaz Con Odigo\u2122, el enrutamiento inteligente conecta a cada cliente con el asesor m\u00e1s cualificado. Se basa en el contexto, el historial y las habilidades de los agentes. Los resultados: interacciones m\u00e1s r\u00e1pidas, menos esperas y mayor satisfacci\u00f3n del cliente. El enrutamiento inteligente [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"topic":[],"class_list":["post-1002948","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Una estrategia de encaminamiento inteligente y eficaz | Odigo<\/title>\n<meta name=\"description\" content=\"Con Odigo, aprovecha las ventajas del enrutamiento inteligente para mejorar la eficacia y fluidez de tu servicio de atenci\u00f3n al cliente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo.com\/es\/encaminamiento-inteligente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta 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