{"id":1006058,"date":"2026-02-22T16:58:32","date_gmt":"2026-02-22T15:58:32","guid":{"rendered":"https:\/\/odigo.com\/person\/jean-marc-penelaud\/"},"modified":"2026-03-20T11:30:37","modified_gmt":"2026-03-20T10:30:37","slug":"jean-marc-penelaud","status":"publish","type":"person","link":"https:\/\/odigo.com\/es\/person\/jean-marc-penelaud\/","title":{"rendered":"Jean-Marc Penelaud"},"content":{"rendered":"<p><span data-sheets-value=\"{\"1\":2,\"2\":\"Entr\u00e9 par hasard au service client de Club-Internet en 1996, Jean-Marc Penelaud restera attach\u00e9 au monde de la relation client. En 25 ans, il y a quasiment occup\u00e9 tous les postes de direction, que ce soit du CC au DRC. Ces ann\u00e9es, ponctu\u00e9es de challenges, lui ont donn\u00e9 la possibilit\u00e9 de r\u00e9aliser de nombreux projets chez des grandes enseignes telles que SFR, Free, La Poste Mobile.\\nSa carri\u00e8re prend un tournant en 2014, quand les nouveaux dirigeants de La Redoute lui proposent de reconstruire la direction de la relation client, avec comme objectif d\u2019en faire un des piliers de la marque. Gr\u00e2ce \u00e0 une aventure humaine exceptionnelle et une passion toujours intacte, Jean-Marc Penelaud a atteint cet objectif. \"}\" data-sheets-userformat=\"{\"2\":15295,\"3\":{\"1\":0},\"4\":{\"1\":3,\"3\":2},\"5\":{\"1\":[{\"1\":2,\"2\":0,\"5\":{\"1\":2,\"2\":0}},{\"1\":0,\"2\":0,\"3\":3},{\"1\":1,\"2\":0,\"4\":1}]},\"6\":{\"1\":[{\"1\":2,\"2\":0,\"5\":{\"1\":2,\"2\":0}},{\"1\":0,\"2\":0,\"3\":3},{\"1\":1,\"2\":0,\"4\":1}]},\"7\":{\"1\":[{\"1\":2,\"2\":0,\"5\":{\"1\":2,\"2\":0}},{\"1\":0,\"2\":0,\"3\":3},{\"1\":1,\"2\":0,\"4\":1}]},\"8\":{\"1\":[{\"1\":2,\"2\":0,\"5\":{\"1\":2,\"2\":0}},{\"1\":0,\"2\":0,\"3\":3},{\"1\":1,\"2\":0,\"4\":1}]},\"10\":1,\"11\":4,\"12\":0,\"14\":{\"1\":3,\"3\":1},\"15\":\"Calibri\",\"16\":11}\">Jean-Marc Penelaud se incorpor\u00f3 al departamento de atenci\u00f3n al cliente de Club-Internet por casualidad en 1996, pero su apego al mundo de las relaciones con los clientes le acompa\u00f1ar\u00e1 el resto de su carrera. En los \u00faltimos 25 a\u00f1os, ha ocupado pr\u00e1cticamente todos los puestos directivos, desde CC hasta RDC. Estos a\u00f1os, salpicados de multitud de retos, le han dado la oportunidad de trabajar en numerosos proyectos para grandes marcas como SFR, Free y La Poste Mobile.<br \/>\nSu carrera dio un giro en 2014, cuando la nueva direcci\u00f3n de La Redoute le pidi\u00f3 que reconstruyera el departamento de relaciones con el cliente, con el objetivo de convertirlo en uno de los pilares de la marca.   Gracias a una aventura humana excepcional y a una pasi\u00f3n inquebrantable, Jean-Marc Penelaud ha logrado este objetivo.  <\/span><\/p>\n","protected":false},"author":1,"featured_media":1006060,"menu_order":71,"template":"","meta":{"_acf_changed":false,"person_position":"","person_company":"","footnotes":""},"tags":[],"person-type":[],"topic":[],"class_list":["post-1006058","person","type-person","status-publish","has-post-thumbnail","hentry"],"acf":{"photo_intervenant":null,"person-position":"","person-company":"","person_biography":"","custom-url":"","linkedin-url":"https:\/\/www.linkedin.com\/in\/jean-marc-penelaud-97079286\/","twitter-url":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Jean-Marc Penelaud - Odigo<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jean-Marc Penelaud - Odigo\" \/>\n<meta property=\"og:description\" content=\"Jean-Marc Penelaud se incorpor\u00f3 al departamento de atenci\u00f3n al cliente de Club-Internet por casualidad en 1996, pero su apego al mundo de las relaciones con los clientes le acompa\u00f1ar\u00e1 el resto de su carrera. 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