{"id":1006488,"date":"2026-02-22T16:58:32","date_gmt":"2026-02-22T15:58:32","guid":{"rendered":"https:\/\/odigo.com\/person\/laurence-body\/"},"modified":"2026-03-20T11:25:49","modified_gmt":"2026-03-20T10:25:49","slug":"laurence-body","status":"publish","type":"person","link":"https:\/\/odigo.com\/es\/person\/laurence-body\/","title":{"rendered":"Laurence Body"},"content":{"rendered":"<p>Laurence es experta en dise\u00f1o y gesti\u00f3n de la experiencia del cliente y especialista en dise\u00f1o de servicios. En 2012 fund\u00f3 X+M, un estudio que ayuda a empresas de servicios, administraciones p\u00fablicas y autoridades locales a innovar mediante la experiencia del cliente (CX) y el dise\u00f1o de servicios centrado en el ser humano. Laurence tambi\u00e9n dirige talleres de mapeo del viaje del cliente y sprints de dise\u00f1o de experiencias. Est\u00e1 acreditada como Master Trainer y Coach en Dise\u00f1o de Servicios por la Service Design Network, de cuya secci\u00f3n francesa es cofundadora.   <\/p>\n","protected":false},"author":1,"featured_media":1006490,"menu_order":81,"template":"","meta":{"_acf_changed":false,"person_position":"","person_company":"","footnotes":""},"tags":[],"person-type":[],"topic":[],"class_list":["post-1006488","person","type-person","status-publish","has-post-thumbnail","hentry"],"acf":{"photo_intervenant":null,"person-position":"","person-company":"","person_biography":"","custom-url":"","linkedin-url":"","twitter-url":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Laurence Body - Odigo<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Laurence Body - Odigo\" \/>\n<meta property=\"og:description\" content=\"Laurence es experta en dise\u00f1o y gesti\u00f3n de la experiencia del cliente y especialista en dise\u00f1o de servicios. 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