{"id":1010616,"date":"2026-03-04T14:06:30","date_gmt":"2026-03-04T13:06:30","guid":{"rendered":"https:\/\/odigo.com\/blog\/personaliza-las-consolas-del-agente-con-widgets-para-un-servicio-al-cliente-mas-rapido-y-eficiente\/"},"modified":"2026-04-23T17:22:24","modified_gmt":"2026-04-23T16:22:24","slug":"personaliza-las-consolas-del-agente-con-widgets-para-un-servicio-al-cliente-mas-rapido-y-eficiente","status":"publish","type":"post","link":"https:\/\/odigo.com\/es\/blog\/personaliza-las-consolas-del-agente-con-widgets-para-un-servicio-al-cliente-mas-rapido-y-eficiente\/","title":{"rendered":"Personaliza las consolas del agente con widgets para un servicio al cliente m\u00e1s r\u00e1pido y eficiente"},"content":{"rendered":"    <section\n        class=\"  section article-body post-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p>Los proveedores del sector energ\u00e9tico est\u00e1n acelerando su transformaci\u00f3n digital. Ya est\u00e1n recopilando datos a trav\u00e9s de su CRM (CRM) y sus soluciones empresariales ERP u otras herramientas, para luego analizarlos y aprovecharlos para as\u00ed ofrecer una experiencia de cliente m\u00e1s personalizada y proactiva. Los widgets proporcionan a los agentes informaci\u00f3n precisa que les permiten realizar las tareas f\u00e1cilmente, y, por tanto, ofrecer un servicio al cliente m\u00e1s personalizado y eficaz.   <br><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>El contexto<\/strong><\/strong><\/h2>\n\n\n\n<p>Un proveedor de gas y electricidad ha comenzado a recopilar datos sobre todo su proceso de suministro. Al segmentar su mercado de forma m\u00e1s precisa, puede lanzar nuevas ofertas espec\u00edficas, junto con incentivos al consumo fuera de las horas punta. Tambi\u00e9n est\u00e1n lanzando una campa\u00f1a promocional para alentar a los clientes a actualizar sus instalaciones. La compa\u00f1\u00eda necesita soluciones de atenci\u00f3n al cliente que permitan a los agentes encontrar r\u00e1pida y f\u00e1cilmente la informaci\u00f3n que necesitan para presentar estas ofertas sin tener que salir de la consola.    <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>El reto<\/strong><\/strong><\/h2>\n\n\n\n<p id=\"h-customising-agent-consoles-with-targeted-information\"><strong>Personalizaci\u00f3n de las consolas de los agentes con informaci\u00f3n segmentada espec\u00edfica<\/strong><\/p>\n\n\n\n<p>Este operador energ\u00e9tico desea:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>personalizar las consolas para los agentes en funci\u00f3n de las competencias requeridas, <\/li>\n\n\n\n<li>ofrecer toda la informaci\u00f3n relevante en las consolas de los agentes, para que no tengan que acceder a m\u00faltiples fuentes de datos durante una llamada,<\/li>\n\n\n\n<li>garantizar que los agentes tengan toda la informaci\u00f3n que necesitan, <\/li>\n\n\n\n<li>demostrar experiencia, <\/li>\n\n\n\n<li>incrementar la flexibilidad, para que las consolas se actualicen a medida que cambien sus ofertas.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong><strong><strong>La soluci\u00f3n<\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n<p id=\"h-customisable-widgets-provide-agents-with-targeted-information-and-enable-multiple-functions-within-the-agent-console-including\">personalizar las consolas para los agentes en funci\u00f3n de las competencias requeridas,<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-viewing-recommended-offers-for-each-customer\">Ver ofertas recomendadas para cada cliente<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Seg\u00fan la regi\u00f3n y el uso<\/li>\n\n\n\n<li>Actualizado en tiempo real<\/li>\n\n\n\n<li>Con precios instant\u00e1neos<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-calculating-costs-and-savings\"> Calcular costes y ahorros<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En instalaciones actuales o actualizadas<\/li>\n\n\n\n<li>Para uso actual o ajustado<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-preparing-and-sending-new-contracts\">Preparar y enviar nuevos contratos<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Autocompletado con datos del cliente<\/li>\n\n\n\n<li>Adjuntado al correo electr\u00f3nico del cliente con un solo clic<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong><strong><strong>La soluci\u00f3n<\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Servicio m\u00e1s r\u00e1pido<\/strong><\/li>\n\n\n\n<li><strong>Mayor Compromiso del cliente<\/strong><\/li>\n\n\n\n<li><strong>Mayor satisfacci\u00f3n del agente<\/strong><\/li>\n\n\n\n<li><strong>Aumento de las ventas de ofertas espec\u00edficas<\/strong><\/li>\n\n\n\n<li><strong>Oportunidades efectivas de ventas en cross-selling y up-selling<\/strong><br><br><\/li>\n<\/ul>\n\n\n    <section>\n        <div class=\"buttons-block\">\n            <div class=\"container\">\n                <div class=\"buttons buttons--horizontal\">\n                    <a class=\"button-icon\" href=\"https:\/\/www.odigo.com\/en-gb\/about-us\/contact\/\" id=\"tracking\">Chat with an Expert<\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\t\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":1010615,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","reading_time":"","author_id":0},"categories":[550],"tags":[551],"topic":[129,135],"class_list":["post-1010616","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tendencias-y-analisis-del-mercado","tag-datos-y-seguridad","topic-data-security","topic-financial-services"],"acf":{"blog_author":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Personalizar las consolas de los agentes con widgets<\/title>\n<meta name=\"description\" content=\"Descubre c\u00f3mo personalizar las consolas de los agentes con widgets para agilizar el servicio de atenci\u00f3n al cliente.\" \/>\n<meta name=\"robots\" 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