{"id":1004698,"date":"2023-09-05T07:35:41","date_gmt":"2023-09-05T07:35:41","guid":{"rendered":"https:\/\/www.odigo.com\/es-es\/?post_type=resource&#038;p=12069"},"modified":"2026-03-21T18:10:53","modified_gmt":"2026-03-21T17:10:53","slug":"voice-of-the-european-contact-centre-consumer-2023","status":"publish","type":"resource","link":"https:\/\/odigo.com\/es\/ressource\/voice-of-the-european-contact-centre-consumer-2023\/","title":{"rendered":"Voice of the European Contact Centre Consumer 2023"},"content":{"rendered":"\n<p class=\"has-text-align-center has-medium-font-size\">Tras haber realizado un seguimiento de la opini\u00f3n de los consumidores brit\u00e1nicos durante varios a\u00f1os, la Call Centre Management Association (<a href=\"https:\/\/www.ccma.org.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">CCMA<\/a>, por sus siglas en ingl\u00e9s) y la European Contact Centre &amp; Customer Service Exchange (ECCCSE por sus siglas en ingl\u00e9s) han decidido ampliar el alcance de su exhaustivo estudio para poder comparar y contrastar las necesidades y percepciones de los consumidores de toda Europa.<\/p>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n    <section\n        class=\"  section article-body resource-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\" id=\"h-why-is-the-voice-of-the-european-contact-centre-consumer-2023-so-relevant\">\u00bfPor qu\u00e9 es tan importante el estudio la voz del cliente y el contact center en Europa 2023?<\/h2>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n\n<section class=\"wp-block-odigo-blocks-two-columns-with-content section section--2col--media undefined\"><div class=\"container\"><div class=\"row row-boxes\"><div class=\"col-md-10 offset-md-1\"><div class=\"box box--row\"><div class=\"row\"><div class=\"order-lg-1 col-lg-6 order-1 section--2col--media__img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/09\/2023-06-29_CCMA_UK_SP-DE_2023_thumbnail.png\" alt=\"\" width=\"100%\" \/><\/div><div class=\"order-lg-2 col-lg-6 box-inner order-2 \"><h3><\/h3><ul class=\"ul-icon\"><li>Muchas empresas trabajan con consumidores de diferentes pa\u00edses y sectores verticales.<\/li><li>El panorama de la CX ha cambiado de forma dr\u00e1stica debido a la r\u00e1pida digitalizaci\u00f3n, con diferentes niveles de adopci\u00f3n, y a la gran competencia.<\/li><li>Estos tiempos dif\u00edciles a nivel pol\u00edtico y financiero est\u00e1n sensibilizando a los consumidores con respecto a las experiencias negativas.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n    <section\n        class=\"  section article-body resource-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                                    <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"author":2,"featured_media":512071,"template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"industry":[],"topic":[],"resource-category":[541],"class_list":["post-1004698","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-category-ebooks"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Descargar La voz del consumidor europeo de Contact Center 2023<\/title>\n<meta name=\"description\" content=\"Planifica tu CX con La voz del cliente y el contact center en Europa 2023: estas tendencias de consumo ya afectan a la percepci\u00f3n de tu servicio.\" \/>\n<meta name=\"robots\" content=\"index, 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