{"id":1004701,"date":"2025-06-20T12:38:43","date_gmt":"2025-06-20T10:38:43","guid":{"rendered":"https:\/\/www.odigo.com\/es-es\/?post_type=resource&#038;p=14484"},"modified":"2026-03-25T07:51:38","modified_gmt":"2026-03-25T06:51:38","slug":"2025-gartner-peer-insights-voice-of-the-customer-para-ccaas","status":"publish","type":"resource","link":"https:\/\/odigo.com\/es\/ressource\/2025-gartner-peer-insights-voice-of-the-customer-para-ccaas\/","title":{"rendered":"2025 Gartner Peer Insights Voice of the Customer para CCaaS"},"content":{"rendered":"\n<section class=\"section section--career-page white\" class=\"wp-block-odigo-blocks-career-page-stats\"><div class=\"container\"><p class=\"lead\"><strong>Creemos que Odigo est\u00e1 ganando impulso gracias a la confianza de sus clientes<\/strong><\/p><p><strong>Como uno de los pocos proveedores europeos incluidos en el informe<\/strong>, consideramos que el desempe\u00f1o de Odigo este a\u00f1o demuestra una base s\u00f3lida a ojos de sus clientes. Tras calcular de forma independiente las puntuaciones promedio de las siguientes categor\u00edas, encontramos que Odigo est\u00e1 a la par o por encima de la media:<\/p><div class=\"row row-boxes\"><div class=\"col-md-6 col-lg-4\"><div class=\"box \"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/05\/Doodle_Gartner_Reviews.webp\" alt=\"\"\/><\/div><span class=\"box-title \" data-title=\"91%\">91%<\/span><p class=\"career-page-stats-p\">disposici\u00f3n a recomendar*<\/p><\/div><\/div><div class=\"col-md-6 col-lg-4\"><div class=\"box \"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/12\/2023-12-06_Doodle_Odigo-University-4.jpg\" alt=\"\"\/><\/div><div class=\"box-title \" data-title=\"4.6\/5\">4.6\/5<\/div><p class=\"career-page-stats-p\">experiencia en despliegue*<\/p><\/div><\/div><div class=\"col-md-6 col-lg-4\"><div class=\"box \"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/05\/2025-05-22_Gartner-2025_Doodle_Product-deployment.webp\" alt=\"\"\/><\/div><span class=\"box-title \" data-title=\"4.6\/5\">4.6\/5<\/span><p class=\"career-page-stats-p\">capacidades del producto*<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-odigo-blocks-two-columns-with-content section section--2col--media undefined\"><div class=\"container\"><div class=\"row row-boxes\"><div class=\"col-md-10 offset-md-1\"><div class=\"box box--row\"><div class=\"row\"><div class=\"order-lg-1 col-lg-6 order-1 section--2col--media__img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/06\/Gartner-Thumbnail-Figure_12_Voice_of_the_Customer_for_Contact_Center_as_a_Service_Odigo_Vendor_Summary.webp\" alt=\"\" width=\"100%\"\/><\/div><div class=\"order-lg-2 col-lg-6 box-inner order-2 \"><h3><strong>Descarga el informe completo para acceder a:<\/strong>\u00a0<\/h3><p class=\"body3\">\u2705 Cuadrante Gartner\u00ae Peer Insights\u2122 con 12 proveedores de CCaaS<br><br>\u2705 Puntuaci\u00f3n de \u2018Disposici\u00f3n a recomendar\u2019 de cada proveedor<br><br>\u2705 Histograma de calificaciones globales (1 a 5 estrellas)<br>\u00a0<br>\u2705 Valoraciones detalladas por categor\u00eda\u00a0<br><br>\u2705 Desglose de clientes por tama\u00f1o de empresa, sector y regi\u00f3n.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Legal Disclaimer<\/h4>\n\n\n\n<p>Gartner\u00ae and Peer Insights\u2122 are trademarks of Gartner, Inc. and\/or its affiliates. All rights reserved. Gartner\u00ae Peer Insights<sup>TM&nbsp;<\/sup>content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.<br><br>Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:53px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"author":2,"featured_media":14485,"template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"industry":[],"topic":[],"resource-category":[536],"class_list":["post-1004701","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-category-reports"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>91% de los clientes recomienda Odigo en el informe Gartner 2025<\/title>\n<meta name=\"description\" content=\"Odigo destaca en el informe 2025 Gartner\u00ae Voice of the Customer for CCaaS, con un 91% de clientes que lo recomiendan.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo.com\/es\/ressource\/2025-gartner-peer-insights-voice-of-the-customer-para-ccaas\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"91% de los clientes recomienda Odigo en el informe Gartner 2025\" \/>\n<meta property=\"og:description\" content=\"Odigo destaca en el informe 2025 Gartner\u00ae Voice of the Customer for CCaaS, con un 91% de clientes que lo recomiendan.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/odigo.com\/es\/ressource\/2025-gartner-peer-insights-voice-of-the-customer-para-ccaas\/\" \/>\n<meta property=\"og:site_name\" content=\"Odigo\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-25T06:51:38+00:00\" \/>\n<meta property=\"og:image\" 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