{"id":1004614,"date":"2025-02-18T10:06:01","date_gmt":"2025-02-18T10:06:01","guid":{"rendered":"https:\/\/www.odigo.com\/es-es\/?post_type=success-story&#038;p=13890"},"modified":"2026-03-25T01:01:11","modified_gmt":"2026-03-25T00:01:11","slug":"dsc-saint-gobain","status":"publish","type":"success-story","link":"https:\/\/odigo.com\/es\/caso-de-exito\/dsc-saint-gobain\/","title":{"rendered":"DSC Saint Gobain"},"content":{"rendered":"    <section\n        class=\"  section article-body success-story-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<h1 class=\"wp-block-heading\">\u00abPara nosotros, Odigo es un socio. Tambi\u00e9n es una soluci\u00f3n s\u00f3lida y f\u00e1cil de usar.\u00bb<\/h1>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Odigo ayuda a DSC Saint-Gobain a mejorar su servicio al cliente en 30 centros de atenci\u00f3n al cliente\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/zssXvBWo_yQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"has-large-font-size\"><strong>Contexto<\/strong><\/p>\n\n\n\n<p>DSC, la Distribution Sanitaire Chauffage, es una filial del grupo Saint Gobain, que agrupa a varios distribuidores CEDEO, CLIM+, CDL Elec y varias marcas como Dispart y Envie de Salle de Bain. Los clientes de DSC son profesionales de la construcci\u00f3n especializados en saneamiento, fontaner\u00eda e ingenier\u00eda HVAC (calefacci\u00f3n, ventilaci\u00f3n y aire acondicionado). Suzanna Cerqueira, Customer Relations and Experience Director, habla de su organizaci\u00f3n y de las ventajas de adoptar la soluci\u00f3n Odigo\u2122 en el v\u00eddeo testimonial completo.<\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>Cifras clave<\/strong><\/p>\n\n\n\n<section class=\"section\"><div class=\"\"><div class=\"row\"><div class=\"col-12\"><div class=\"row row-boxes center\"><div data-box=\"0\" class=\"col-md-6\"><div class=\"box box--fat-title box--no-padding\"><h3>30<\/h3><p>centros de Atenci\u00f3n al Cliente en Francia<\/p><\/div><\/div><div data-box=\"1\" class=\"col-md-6\"><div class=\"box box--fat-title box--no-padding\"><h3>300<\/h3><p>empleados<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<p class=\"has-large-font-size\"><strong>El reto<\/strong><\/p>\n\n\n\n<p>Los clientes profesionales de DSC solicitan orientaci\u00f3n sobre recomendaciones de productos y precios adecuados. Esperan un trato personal y respuestas r\u00e1pidas que les ayuden a atender a sus propios clientes. Para convertirse en la marca preferida de estos clientes profesionales, DSC quer\u00eda mejorar la eficiencia y productividad de todos sus centros de atenci\u00f3n al cliente proporcionando al personal las herramientas, recursos y procesos adecuados.<\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>La soluci\u00f3n<\/strong><\/p>\n\n\n\n<p>Para profesionalizar el servicio de atenci\u00f3n al cliente remoto, Odigo proporcion\u00f3 una soluci\u00f3n de telefon\u00eda \u00fanica para todos los centros de DSC, que tambi\u00e9n se integr\u00f3 con su sistema CRM.<\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>Los beneficios<\/strong><\/p>\n\n\n\n<p>La soluci\u00f3n Odigo\u2122 aport\u00f3 m\u00faltiples beneficios al servicio de atenci\u00f3n al cliente de DSC:<\/p>\n\n\n\n<section class=\"section section--grid-images undefined\"><div class=\"container\"><div class=\"row row-boxes center\"><div data-box=\"0\" class=\"col-md-6 col-lg-4\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/2022-03-17_Campaigns_009-GL-Triple-A-2022_LP_Icons-05.png\" alt=\"\" \/><\/div><span class=\"box-title\">Experiencia de usuario m\u00e1s fluida.<\/span><\/div><\/div><div data-box=\"1\" class=\"col-md-6 col-lg-4\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/ecosystem-blue-1.png\" alt=\"\" \/><\/div><span class=\"box-title\">Visi\u00f3n 360\u00b0 de las solicitudes de los clientes.<\/span><p>Lo que permite respuestas eficaces y personalizadas<\/p><\/div><\/div><div data-box=\"2\" class=\"col-md-6 col-lg-4\"><div class=\"box box--regular\"><div class=\"box-img\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/supervision-blue.png\" alt=\"\" \/><\/div><span class=\"box-title\">Evaluaci\u00f3n comparativa y seguimiento de indicadores <\/span><p>como \u00edndices de respuesta, duraci\u00f3n media de las llamadas y llamadas contestadas\/perdidas, lo que respalda futuros esfuerzos de mejora.<\/p><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<p class=\"has-large-font-size\"><strong>Sobre DSC<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/Logo-dsc.jpg?w=371\" alt=\"\" class=\"wp-image-13894\" style=\"width:200px;height:auto\"\/><\/figure>\n\n\n\n<p>L\u00edder franc\u00e9s de la red multicanal especializada en la distribuci\u00f3n de productos y servicios de climatizaci\u00f3n, fontaner\u00eda y sanitarios, DSC cuenta con 3 marcas principales: CEDEO, Clim+ y CDL ELEC. Su visi\u00f3n: hacer accesible una vida confortable y sostenible y contribuir al bienestar de todos.<\/p>\n\n\n\n<p>Su compromiso: dise\u00f1ar, comercializar y distribuir productos y servicios de climatizaci\u00f3n, fontaner\u00eda y sanitarios de alto rendimiento a trav\u00e9s de la principal red multicanal especializada de Francia.<\/p>\n\n\n\n<p><\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":1004600,"template":"","meta":{"_acf_changed":false,"footnotes":"","reading_time":""},"tags":[],"region":[],"industry":[],"topic":[],"class_list":["post-1004614","success-story","type-success-story","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DSC optimiza su relaci\u00f3n con el cliente gracias a 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