{"id":16498,"date":"2023-08-09T08:45:56","date_gmt":"2023-08-09T08:45:56","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=event&#038;p=16498"},"modified":"2026-03-21T00:35:49","modified_gmt":"2026-03-20T23:35:49","slug":"odigo-cx-day","status":"publish","type":"event","link":"https:\/\/odigo.com\/fr\/event\/odigo-cx-day\/","title":{"rendered":"Odigo CX Day"},"content":{"rendered":"    <section\n        class=\"  section article-body event-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\" id=\"h-retour-sur-la-personnalisation-au-coeur-du-cx\">Retour sur la personnalisation au coeur du CX<\/h2>\n\n\n\n<p>L&rsquo;Odigo CX Day \u00e9tait de retour pour une nouvelle \u00e9dition le 21 novembre dernier ! Revivez le rendez-vous phare de cette ann\u00e9e pour celles et ceux qui veulent faire \u00e9voluer leur relation client, <strong>les replays sont maintenant disponibles <\/strong>! <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-au-dela-d-une-simple-conference\">Au-del\u00e0 d\u2019une simple conf\u00e9rence !<\/h2>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>Apr\u00e8s le succ\u00e8s de l&rsquo;ann\u00e9e pr\u00e9c\u00e9dente L&rsquo;Odigo CX day a c\u00e9l\u00e9br\u00e9 sa 2nde \u00e9dition en novembre dernier et vous \u00e9tiez nombreux au rendez-vous cette ann\u00e9e ! La th\u00e9matique de cette \u00e9dition : <strong>La personnalisation ou la cl\u00e9 d&rsquo;une exp\u00e9rience client r\u00e9ussie.<\/strong><\/p>\n\n\n\n<p>Odigo CX Day n\u2019est pas une conf\u00e9rence classique. Nous visons \u00e0 vous offrir une exp\u00e9rience diff\u00e9rente \u00e0 travers un contenu exclusif dans un cadre chaleureux !&nbsp;Diff\u00e9rents formats interactifs (ateliers, tables rondes, pl\u00e9ni\u00e8res), des intervenants passionnants experts de la relation clients mais pas seulement ! D\u00e9couvrez d\u00e8s \u00e0 pr\u00e9sent le retour en image de l&rsquo;\u00e9dition 2023 et les t\u00e9moignages des participants !<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Odigo CX day 2023 - Retour sur cette matin\u00e9e d\u00e9di\u00e9e \u00e0 la #personnalisation de la Relation client\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/fC7PjrBjS3w?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Visionnez les replays des ateliers de l&rsquo;\u00e9dition 2023 <strong>!<\/strong> <\/h2>\n\n\n\n<div class=\"d365-mkt-config\" data-website-id=\"L8BFE_Qj0r6lmJE58zMpiCqljAHOoiKQGo2vfFLK6Hg\" data-hostname=\"d157d94f2e37496f936f815830f379c7.svc.dynamics.com\"> <\/div> <div data-form-block-id=\"f86a260c-b892-ee11-be37-6045bd1aafb0\"><\/div>\n\n\n\n<pre class=\"wp-block-code\"><code><\/code><\/pre>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/prog-1.png?w=686\" alt=\"\" class=\"wp-image-17251\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-la-pleniere\">LA PLENIERE<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1224\" height=\"736\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Table-ronde-Kering-LV-1.png?w=960\" alt=\"\" class=\"wp-image-17368\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Table-ronde-Kering-LV-1.png 1224w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Table-ronde-Kering-LV-1-300x180.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Table-ronde-Kering-LV-1-1024x616.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Table-ronde-Kering-LV-1-768x462.png 768w\" sizes=\"(max-width: 1224px) 100vw, 1224px\" \/><\/figure>\n\n\n\n<p>D\u00e9couvrez comment de grandes marques telles que Kering et Louis Vuitton personnalisent leurs exp\u00e9rience client. Le secteur du luxe porte une attention particuli\u00e8re \u00e0 leurs client, une relation unique. La personnalisation des interactions clients est un levier cl\u00e9 de leurs strat\u00e9gie. Durant cette table ronde, nous verrons quelles sont les pratiques de ces grandes marques pour personnaliser leurs relations. Les enjeux de l&rsquo;internationalisation et les cl\u00e9s de r\u00e9ussite d&rsquo;une strat\u00e9gie globale de personnalisation et comment cela se mat\u00e9rialise-t-il sur le terrain ? Strat\u00e9gie multicanale et nouvelles technologies, comment prendre en main ces nouveaux outils au service de la personnalisation ? <\/p>\n\n\n\n<p><strong>Intervenants : Celia Staub, Directrice de la relation client, Groupe Kering &amp; Alain Vendrasco, Directeur Digital Retail &amp; CRM, Louis Vuitton. Anim\u00e9e par Marie Verchere<\/strong>, <strong>Head of CX consulting, Odigo<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-les-ateliers-du-cx-day\">LES ATELIERS DU CX DAY<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/atelier-1-JD-CO-.png?w=960\" alt=\"\" class=\"wp-image-17245\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-comment-l-ia-accompagne-l-agent-et-le-collaborateur-dans-la-personnalisation-de-sa-relation-client-du-rtg-real-time-guidance-au-nba-next-best-action\">Comment l&rsquo;IA accompagne l&rsquo;agent et le collaborateur dans la personnalisation de sa relation client : du RTG &nbsp;(Real Time Guidance) au NBA (Next Best Action)<\/h3>\n\n\n\n<p>Le centre de contact \u00e9tend ses fronti\u00e8res pour int\u00e9grer d&rsquo;autres collaborateurs (experts) de l&rsquo;entreprise, mais qu&rsquo;il soit agent ou collaborateur \u00e9tendu le besoin de contexte, d&rsquo;aide \u00e0 la d\u00e9cision est de plus en plus pr\u00e9gnant. L&rsquo;Intelligence artificielle offre dans ce cas pr\u00e9cis des cas d&rsquo;usages actionnables qui permettent plus de personnalisation et favorisent la satisfaction client<\/p>\n\n\n\n<p><strong>Intervenants : Jean-Denis Garo, Directeur produit, Odigo &amp; Corentin Messerschmidt, Directeur R&amp;D, Odigo<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1224\" height=\"636\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Visuel-atelier-supervision-aurore-alex.png?w=960\" alt=\"\" class=\"wp-image-17359\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Visuel-atelier-supervision-aurore-alex.png 1224w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Visuel-atelier-supervision-aurore-alex-300x156.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Visuel-atelier-supervision-aurore-alex-1024x532.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Visuel-atelier-supervision-aurore-alex-768x399.png 768w\" sizes=\"(max-width: 1224px) 100vw, 1224px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-la-supervision-en-temps-reel-un-atout-incontournable-pour-personnaliser-votre-centre-de-contacts\">La Supervision en Temps R\u00e9el : un atout incontournable pour personnaliser votre Centre de contacts<\/h3>\n\n\n\n<p>D\u00e9couvrez notre tout nouveau module de supervision en temps r\u00e9el, une r\u00e9volution pour votre relation client ! Du directeur de site jusqu&rsquo;au manager de proximit\u00e9 en passant par l&rsquo;hyperviseur : Obtenez une visibilit\u00e9 instantan\u00e9e sur les performances de vos \u00e9quipes, groupes de trafic, campagnes marketing \u00e0 travers des tableaux de bords personnalisables pour chacun. Rejoignez-nous pour une d\u00e9monstration interactive et transformez votre relation client d\u00e8s maintenant !<\/p>\n\n\n\n<p><strong>Intervenants : Alexandra Texier, product marketing manager, Odigo &amp; Aurore Carrie, Responsable produit, Odigo<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1224\" height=\"636\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Atelier-quentin-JF-accueil-vocal.png?w=960\" alt=\"\" class=\"wp-image-17360\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Atelier-quentin-JF-accueil-vocal.png 1224w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Atelier-quentin-JF-accueil-vocal-300x156.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Atelier-quentin-JF-accueil-vocal-1024x532.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Atelier-quentin-JF-accueil-vocal-768x399.png 768w\" sizes=\"(max-width: 1224px) 100vw, 1224px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-le-portail-vocal-au-service-de-la-personnalisation-des-formats-du-modele-relationnel\">Le portail vocal au service de la personnalisation des&nbsp; formats du mod\u00e8le relationnel<\/h3>\n\n\n\n<p>La relation client \u00e9volue sans cesse, et malgr\u00e9 la mont\u00e9e en puissance de la digitalisation, la voix demeure le canal privil\u00e9gi\u00e9 de vos clients. Historiquement, les marques \u00e9taient en contact avec leur client\u00e8le principalement par le biais des centres de contact.Et pourtant, cette dynamique relationnelle ne cesse de se transformer en impliquant de nouveaux acteurs, tant humains avec l&rsquo;\u00e9mergence de nouvelles entit\u00e9s telles que les agences, les back offices, qu&rsquo;automatis\u00e9s avec les parcours conversationnels<\/p>\n\n\n\n<p><strong>Intervenants : Quentin Joachimiak, Analyste Support Ventes, Odigo &amp; Jean-Fran\u00e7ois Teissier, Directeur D\u00e9veloppement Ventes, Odigo<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1224\" height=\"640\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Atelier-Kiloutou-2.png?w=960\" alt=\"\" class=\"wp-image-17362\" style=\"aspect-ratio:1.9121756487025947;width:1008px;height:auto\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Atelier-Kiloutou-2.png 1224w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Atelier-Kiloutou-2-300x157.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Atelier-Kiloutou-2-1024x535.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Atelier-Kiloutou-2-768x402.png 768w\" sizes=\"(max-width: 1224px) 100vw, 1224px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-rex-kiloutou-comment-personnaliser-sa-relation-clients-btob\">REX Kiloutou : Comment personnaliser sa relation clients BtoB ?<\/h3>\n\n\n\n<p>D\u00e9couvrez le retour d&rsquo;exp\u00e9rience d&rsquo;une marque embl\u00e9matique du secteur retail ayant la particularit\u00e9 d&rsquo;avoir principalement des clients artisans et entreprises industrielles. D\u00e9couvrez comment Kiloutou a su personnaliser sa relation client BtoB et d\u00e9velopper une approche humaine et sp\u00e9cialis\u00e9e au plus proche des besoins de ses clients gr\u00e2ce \u00e0 un r\u00e9seau d&rsquo;agence, des outils flexibles et une sectorisation de ses points de contacts clients.&nbsp;<\/p>\n\n\n\n<p><strong>Intervenants : Cyril Guillemain, Directeur Organisation, Kiloutou &amp; Olivier Laigle, Responsable Implantations R\u00e9seau Commercial et T\u00e9l\u00e9phonie Clients, Kiloutou<\/strong><\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n    <section\n        class=\"  section article-body event-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n    <section\n        class=\"  section article-body event-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n\n<p><\/p>\n\n\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\"><\/div>\n\n\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":12623,"template":"","meta":{"_acf_changed":false,"footnotes":"","event_tag":"","event_start_date":"2023-11-21 18:51:00","event_end_date":"","event_street":"","event_city":"","event_country":"","event_page":"","event_registration":"","event_additional_link":"","event_calendar_download":"","reading_time":""},"tags":[78],"topic":[],"event_country":[138],"class_list":["post-16498","event","type-event","status-publish","has-post-thumbnail","hentry","tag-odigo-community","event_country-france"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Odigo CX Day - Odigo<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Odigo CX Day - Odigo\" \/>\n<meta property=\"og:url\" content=\"https:\/\/odigo.com\/fr\/event\/odigo-cx-day\/\" \/>\n<meta property=\"og:site_name\" content=\"Odigo\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-20T23:35:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/09\/2022-07-06_Events_FR-Odigo-CXday-2022_meeting-2022_Banners_Homepage-carouselle_705x580px_Final-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"705\" \/>\n\t<meta property=\"og:image:height\" content=\"580\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/event\\\/odigo-cx-day\\\/\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/event\\\/odigo-cx-day\\\/\",\"name\":\"Odigo CX Day - Odigo\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/event\\\/odigo-cx-day\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/event\\\/odigo-cx-day\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/2022-07-06_Events_FR-Odigo-CXday-2022_meeting-2022_Banners_Homepage-carouselle_705x580px_Final-1.jpg\",\"datePublished\":\"2023-08-09T08:45:56+00:00\",\"dateModified\":\"2026-03-20T23:35:49+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/event\\\/odigo-cx-day\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/odigo.com\\\/fr\\\/event\\\/odigo-cx-day\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/event\\\/odigo-cx-day\\\/#primaryimage\",\"url\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/2022-07-06_Events_FR-Odigo-CXday-2022_meeting-2022_Banners_Homepage-carouselle_705x580px_Final-1.jpg\",\"contentUrl\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/2022-07-06_Events_FR-Odigo-CXday-2022_meeting-2022_Banners_Homepage-carouselle_705x580px_Final-1.jpg\",\"width\":705,\"height\":580},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/event\\\/odigo-cx-day\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ev\u00e9nements\",\"item\":\"https:\\\/\\\/odigo.com\\\/fr\\\/event\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Odigo CX Day\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\",\"name\":\"Odigo\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/odigo.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#organization\",\"name\":\"Odigo\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/logo-odigo.svg\",\"contentUrl\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/logo-odigo.svg\",\"width\":142,\"height\":63,\"caption\":\"Odigo\"},\"image\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Odigo CX Day - Odigo","robots":{"index":"noindex","follow":"follow"},"og_locale":"fr_FR","og_type":"article","og_title":"Odigo CX Day - Odigo","og_url":"https:\/\/odigo.com\/fr\/event\/odigo-cx-day\/","og_site_name":"Odigo","article_modified_time":"2026-03-20T23:35:49+00:00","og_image":[{"width":705,"height":580,"url":"https:\/\/odigo.com\/wp-content\/uploads\/2022\/09\/2022-07-06_Events_FR-Odigo-CXday-2022_meeting-2022_Banners_Homepage-carouselle_705x580px_Final-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/odigo.com\/fr\/event\/odigo-cx-day\/","url":"https:\/\/odigo.com\/fr\/event\/odigo-cx-day\/","name":"Odigo CX Day - Odigo","isPartOf":{"@id":"https:\/\/odigo.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/odigo.com\/fr\/event\/odigo-cx-day\/#primaryimage"},"image":{"@id":"https:\/\/odigo.com\/fr\/event\/odigo-cx-day\/#primaryimage"},"thumbnailUrl":"https:\/\/odigo.com\/wp-content\/uploads\/2022\/09\/2022-07-06_Events_FR-Odigo-CXday-2022_meeting-2022_Banners_Homepage-carouselle_705x580px_Final-1.jpg","datePublished":"2023-08-09T08:45:56+00:00","dateModified":"2026-03-20T23:35:49+00:00","breadcrumb":{"@id":"https:\/\/odigo.com\/fr\/event\/odigo-cx-day\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/odigo.com\/fr\/event\/odigo-cx-day\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/odigo.com\/fr\/event\/odigo-cx-day\/#primaryimage","url":"https:\/\/odigo.com\/wp-content\/uploads\/2022\/09\/2022-07-06_Events_FR-Odigo-CXday-2022_meeting-2022_Banners_Homepage-carouselle_705x580px_Final-1.jpg","contentUrl":"https:\/\/odigo.com\/wp-content\/uploads\/2022\/09\/2022-07-06_Events_FR-Odigo-CXday-2022_meeting-2022_Banners_Homepage-carouselle_705x580px_Final-1.jpg","width":705,"height":580},{"@type":"BreadcrumbList","@id":"https:\/\/odigo.com\/fr\/event\/odigo-cx-day\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/odigo.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Ev\u00e9nements","item":"https:\/\/odigo.com\/fr\/event\/"},{"@type":"ListItem","position":3,"name":"Odigo CX Day"}]},{"@type":"WebSite","@id":"https:\/\/odigo.com\/fr\/#website","url":"https:\/\/odigo.com\/fr\/","name":"Odigo","description":"","publisher":{"@id":"https:\/\/odigo.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/odigo.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/odigo.com\/fr\/#organization","name":"Odigo","url":"https:\/\/odigo.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/odigo.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/logo-odigo.svg","contentUrl":"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/logo-odigo.svg","width":142,"height":63,"caption":"Odigo"},"image":{"@id":"https:\/\/odigo.com\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/event\/16498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/event"}],"about":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/types\/event"}],"author":[{"embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/event\/16498\/revisions"}],"predecessor-version":[{"id":1008084,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/event\/16498\/revisions\/1008084"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/media\/12623"}],"wp:attachment":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/media?parent=16498"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/tags?post=16498"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/topic?post=16498"},{"taxonomy":"event_country","embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/event_country?post=16498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}