{"id":1014070,"date":"2026-09-30T10:00:00","date_gmt":"2026-09-30T09:00:00","guid":{"rendered":"https:\/\/odigo.com\/?post_type=news&p=1014070"},"modified":"2026-09-30T10:04:54","modified_gmt":"2026-09-30T09:04:54","slug":"jean-baptiste-auzou-rejoint-odigo-comme-ceo","status":"publish","type":"news","link":"https:\/\/odigo.com\/fr\/news\/jean-baptiste-auzou-rejoint-odigo-comme-ceo\/","title":{"rendered":"Jean-Baptiste Auzou rejoint Odigo comme CEO"},"content":{"rendered":"\n

Boulogne-Billancourt, le 30 septembre 2026 \u2013 Odigo, leader fran\u00e7ais et europ\u00e9en des solutions de Customer Experience as a Service (CXaaS) et de Contact Center as a Service (CCaaS), annonce la nomination de Jean-Baptiste Auzou au poste de CEO, \u00e0 compter du 23 septembre 2026.<\/p>\n\n\n\n

\"Jean-Baptiste_Auzou\"<\/figure>\n\n\n\n

Il succ\u00e8de \u00e0 Jean-Michel Breul, qui devient Chief Operating Officer (COO). Cette \u00e9volution de la gouvernance ouvre une nouvelle \u00e9tape dans le d\u00e9veloppement d\u2019Odigo, avec pour ambition d\u2019acc\u00e9l\u00e9rer sa croissance et de renforcer son positionnement dans un march\u00e9 de l\u2019exp\u00e9rience client en pleine transformation.<\/p>\n\n\n\n

Une nouvelle \u00e9tape strat\u00e9gique port\u00e9e par l\u2019intelligence artificielle<\/p>\n\n\n\n

Alors que l\u2019intelligence artificielle red\u00e9finit en profondeur les interactions entre les entreprises et leurs clients, Odigo entend acc\u00e9l\u00e9rer le d\u00e9veloppement de sa plateforme et renforcer son r\u00f4le dans l\u2019orchestration intelligente de l\u2019exp\u00e9rience client.<\/p>\n\n\n\n

L\u2019ambition d\u2019Odigo est de mettre l\u2019IA au service d\u2019une exp\u00e9rience client plus fluide, pour identifier et corriger les ruptures du parcours client, pour am\u00e9liorer les indicateurs m\u00e9tier de l\u2019entreprise. Entre direction Marketing et Commerciale, Direction de la Relation et Direction G\u00e9n\u00e9rale, les solutions d\u2019Odigo visent \u00e0 orchestrer, en temps r\u00e9el, la meilleure r\u00e9ponse dans la relation client entre agents humains, agents IA et syst\u00e8mes de l\u2019entreprise.<\/p>\n\n\n\n

Cette nouvelle \u00e9tape s\u2019inscrit dans la continuit\u00e9 de l\u2019expertise d\u2019Odigo dans les technologies de centre de contact et d\u2019exp\u00e9rience client, tout en ouvrant de nouvelles perspectives en mati\u00e8re d\u2019orchestration, d\u2019automatisation, de personnalisation et de performance op\u00e9rationnelle.<\/p>\n\n\n\n

Jean-Baptiste Auzou, CEO d\u2019Odigo, d\u00e9clare : \u00ab L\u2019intelligence artificielle transforme profond\u00e9ment la mani\u00e8re dont les entreprises con\u00e7oivent et d\u00e9livrent l\u2019exp\u00e9rience client. Odigo dispose de tous les atouts pour jouer un r\u00f4le de premier plan dans cette \u00e9volution : une expertise reconnue, une plateforme technologique solide, des \u00e9quipes profond\u00e9ment engag\u00e9es et une base de clients diversifi\u00e9e, allant de tr\u00e8s grands comptes \u00e0 des PME, que nous accompagnons au quotidien dans la transformation de leur relation client. Mon ambition est de construire sur ces forces pour acc\u00e9l\u00e9rer notre d\u00e9veloppement et faire d\u2019Odigo un acteur de r\u00e9f\u00e9rence de l\u2019orchestration de l\u2019exp\u00e9rience client \u00e0 l\u2019\u00e8re de l\u2019IA. \u00bb<\/p>\n\n\n\n

Une exp\u00e9rience solide au service de la prochaine phase de d\u00e9veloppement d\u2019Odigo<\/p>\n\n\n\n

Avant de rejoindre Odigo en septembre 2026, Jean-Baptiste Auzou (59 ans) \u00e9tait Directeur de la Business Unit Finance de Cegid, o\u00f9 il pilotait le d\u00e9veloppement des activit\u00e9s et des solutions d\u00e9di\u00e9es aux directions financi\u00e8res. Auparavant, il a pass\u00e9 plus de vingt ans chez ACA, dont il est devenu Directeur G\u00e9n\u00e9ral, avant d\u2019accompagner son rapprochement avec Cegid en 2021.<\/p>\n\n\n\n

Son exp\u00e9rience dans la transformation d\u2019entreprises technologiques et le d\u00e9veloppement de logiciels B2B accompagnera Odigo dans ses prochaines \u00e9tapes de d\u00e9veloppement, en France comme \u00e0 l\u2019international.<\/p>\n\n\n\n

Aux c\u00f4t\u00e9s de Jean-Baptiste Auzou, Jean-Michel Breul poursuivra son engagement au sein d\u2019Odigo en tant que COO, avec pour mission l\u2019acc\u00e9l\u00e9ration de l\u2019innovation pour les solutions d\u2019Orchestration d\u2019Agents IA. Cette organisation permettra d\u2019associer continuit\u00e9 op\u00e9rationnelle et nouvelle impulsion strat\u00e9gique.<\/p>\n\n\n\n

Jean-Baptiste Auzou ajoute : \u00ab Je suis tr\u00e8s heureux de rejoindre Odigo \u00e0 un moment particuli\u00e8rement important pour notre industrie. Ma priorit\u00e9 sera d\u2019\u00eatre \u00e0 l\u2019\u00e9coute de nos collaborateurs, de nos clients et de nos partenaires, tout en acc\u00e9l\u00e9rant notre capacit\u00e9 \u00e0 innover. Nous avons l\u2019opportunit\u00e9 de r\u00e9inventer la fa\u00e7on dont les entreprises orchestrent leurs interactions avec leurs clients, en mettant l\u2019IA au service d\u2019exp\u00e9riences plus simples, plus efficaces et plus humaines. \u00bb<\/p>\n\n\n\n

*********************************<\/p>\n\n\n\n

\u00c0 propos d’Odigo<\/p>\n\n\n\n

Odigo est un \u00e9diteur fran\u00e7ais d\u2019envergure mondiale de solutions de Contact Center as a Service (CCaaS) et de Customer Experience as a Service (CXaaS) qui am\u00e9liore les interactions entre une marque et ses clients. Pionnier sur le march\u00e9 de l\u2019exp\u00e9rience client en France et aujourd\u2019hui parmi les leaders europ\u00e9ens, Odigo accompagne avec ses 700 collaborateurs, depuis pr\u00e8s de 40 ans plus de 350 grandes entreprises dans plus de 100 pays et r\u00e9alise plus de 165 millions d\u2019euros de chiffre d\u2019affaires. Anim\u00e9 par un profond sens du professionnalisme, du pragmatisme et de l’imaginatif, Odigo se distingue par la fiabilit\u00e9 et la robustesse in\u00e9gal\u00e9es de sa solution, offrant la meilleure qualit\u00e9 de restitution de la voix (MOS) du march\u00e9. Nos experts aident les organisations priv\u00e9es et publiques \u00e0 choisir et d\u00e9ployer les mod\u00e8les relationnels et les IA adapt\u00e9s pour assurer une performance et une satisfaction client maximales. Rendez-vous sur : www.odigo.com\/fr<\/p>\n\n\n\n

CONTACT PRESSE – MLD Consulting – Marie-Laure Laville – mllaville@mldconsulting.fr, Mobile : + 33 6 18 14 85 36<\/p>\n","protected":false},"excerpt":{"rendered":"

Boulogne-Billancourt, le 30 septembre 2026 \u2013 Odigo, leader fran\u00e7ais et europ\u00e9en des solutions de Customer Experience as a Service (CXaaS) et de Contact Center as a Service (CCaaS), annonce la nomination de Jean-Baptiste Auzou au poste de CEO, \u00e0 compter du 23 septembre 2026. Il succ\u00e8de \u00e0 Jean-Michel Breul, qui devient Chief Operating Officer (COO). […]<\/p>\n","protected":false},"author":7,"featured_media":1014094,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[152,156],"topic":[],"class_list":["post-1014070","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-news","news-type-press-release"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"\nJean-Baptiste Auzou rejoint Odigo comme CEO - Odigo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo.com\/fr\/news\/jean-baptiste-auzou-rejoint-odigo-comme-ceo\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jean-Baptiste Auzou rejoint Odigo comme CEO - Odigo\" \/>\n<meta property=\"og:description\" content=\"Boulogne-Billancourt, le 30 septembre 2026 \u2013 Odigo, leader fran\u00e7ais et europ\u00e9en des solutions de Customer Experience as a Service (CXaaS) et de Contact Center as a Service (CCaaS), annonce la nomination de Jean-Baptiste Auzou au poste de CEO, \u00e0 compter du 23 septembre 2026. 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