{"id":12995,"date":"2022-10-18T07:40:02","date_gmt":"2022-10-18T07:40:02","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=news&p=12995"},"modified":"2026-03-25T21:08:07","modified_gmt":"2026-03-25T20:08:07","slug":"odigo-est-nomme-leader-mondial-pour-la-troisieme-annee-consecutive-dans-le-rapport-isg-provider-lens-contact-center-as-a-service-2022","status":"publish","type":"news","link":"https:\/\/odigo.com\/fr\/news\/odigo-est-nomme-leader-mondial-pour-la-troisieme-annee-consecutive-dans-le-rapport-isg-provider-lens-contact-center-as-a-service-2022\/","title":{"rendered":"Odigo est nomm\u00e9 Leader Mondial pour la troisi\u00e8me ann\u00e9e cons\u00e9cutive dans le rapport ISG Provider Lens\u2122 Contact Center as a Service 2022.\u00a0"},"content":{"rendered":" \n\n
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Paris, le 12 octobre 2022 <\/strong>\u2013 Pour la troisi\u00e8me ann\u00e9e cons\u00e9cutive Odigo, fournisseur de solutions de Contact Center as a Service (CCaaS), a \u00e9t\u00e9 nomm\u00e9 Leader Mondial dans le rapport ISG Provider Lens\u2122 Contact Center as a Service 2022. Ce positionnement est fond\u00e9 sur des forces propres \u00e0 Odigo. <\/p>\n\n\n\n

Odigo garantit une exp\u00e9rience client optimale aux grandes organisations<\/strong> <\/h2>\n\n\n\n

Odigo poss\u00e8de une grande expertise de la gestion de la relation client des grandes entreprises. Les organisations complexes, ayant besoin de g\u00e9rer et de hi\u00e9rarchiser d’importants volumes d’interactions vocales et digitales, \u00e0 plusieurs \u00e9chelles (nationale, r\u00e9gionale, d\u00e9partementale, mondiale), recevant des demandes vari\u00e9es, pour diff\u00e9rentes activit\u00e9s, sur de multiples sites, peuvent compter sur la pr\u00e9sence mondiale d’Odigo, fond\u00e9e sur de nombreux partenariats. Sa solution \u00e9volutive peut g\u00e9rer de tr\u00e8s grand nombre de conseillers, ce qui signifie qu’Odigo est en mesure d\u2019accompagner les entreprises ayant une large pr\u00e9sence internationale. <\/p>\n\n\n\n

\u00ab\u202fOdigo dispose d’une feuille de route claire et bien d\u00e9finie pour faire \u00e9voluer ses produits \u00e0 l’\u00e9chelle mondiale. Il s\u2019agit d\u2019une solution logicielle de centre de contact dans le cloud, fortement ax\u00e9e sur l’IA, permettant d\u2019am\u00e9liorer l\u2019exp\u00e9rience clients et collaborateurs, propos\u00e9e sous forme de service. Odigo aide les grandes entreprises \u00e0 se rapprocher de leurs clients gr\u00e2ce \u00e0 des solutions CCaaS de grande qualit\u00e9\u202f\u00bb, d\u00e9clare Kenn D Walters, Lead Analyst, IGS<\/strong>. <\/p>\n\n\n\n

Les capacit\u00e9s NLP\/AI-natives d’Odigo pour dialoguer avec le client <\/strong> <\/h2>\n\n\n\n

L’IA est d\u00e9sormais reconnue comme un \u00e9l\u00e9ment cl\u00e9 de tout processus de transformation, notamment dans le secteur de l’exp\u00e9rience client. La suite SaaS Odigo Concierge, d\u00e9velopp\u00e9e depuis plus de 17 ans, s’appuie sur les capacit\u00e9s NLP\/AI natives pour dialoguer avec le client. Leurs demandes, intentions et sentiments sont automatiquement analys\u00e9s pour fournir des r\u00e9ponses en libre-service ou en faisant intervenir un conseiller. Au-del\u00e0 de proposer un parcours adapt\u00e9 aux clients, l’agent conversationnel peut soulager le centre de contacts en am\u00e9liorant la qualification avant le routage et en proposant des r\u00e9ponses contextualis\u00e9es et pertinentes directement au conseiller.  <\/p>\n\n\n\n

L’IA pilote une automatisation agile et fournit de l’intelligence pour optimiser la qualification et le routage. Il en r\u00e9sulte des exp\u00e9riences omnicanales fluides pour les clients et satisfaisantes pour les conseillers. <\/p>\n\n\n\n

\u00ab\u202fLa reconnaissance d’Odigo en tant que Leader Mondial dans le rapport ISG Provider Lens\u2122 Contact Center as a Service nous rend tr\u00e8s fiers. Nous concentrons sans cesse nos efforts pour innover, en tirant parti de l’IA pour r\u00e9pondre aux besoins de nos clients en constante \u00e9volution. Nous contribuons \u00e0 orchestrer des parcours clients omnicanaux fluides, m\u00eame \u00e0 l’\u00e9chelle mondiale. Les solutions de centre de contact Odigo proposent un nouveau mod\u00e8le de relation client o\u00f9 les solutions technologiques sont inspir\u00e9es par l’empathie. C’est ainsi que fonctionne Odigo, les objectifs commerciaux de nos clients deviennent les n\u00f4tres\u202f\u00bb, d\u00e9clare Erwan Le Duff, CEO d’Odigo.<\/strong> <\/p>\n\n\n\n

Pour t\u00e9l\u00e9charger votre exemplaire gratuit du rapport ISG Provider Lens\u2122 Contact Center as a Service 2022, veuillez cliquer ic<\/a>i<\/a>.\u202f <\/p>\n\n\n\n

\u00c0 propos d\u2019ISG <\/strong> <\/h2>\n\n\n\n

ISG (Information Services Group) (NASDAQ : III) est un leader mondial de l\u2019analyse des technologies et du conseil. Plus de 700 entreprises font confiance \u00e0 ISG, dont 75 des 100 plus grandes entreprises mondiales. ISG conseille les organisations des secteurs priv\u00e9 et public, ainsi que les fournisseurs de service qui visent l’excellence op\u00e9rationnelle et une croissance rapide. La soci\u00e9t\u00e9 se sp\u00e9cialise dans la transformation digitale, y compris l\u2019automation, le cloud et le data analytics ; le conseil en sourcing ; la gestion de la gouvernance et des risques ; le conseil en t\u00e9l\u00e9communications ; la strat\u00e9gie technologique et la conception des op\u00e9rations ; la gestion du changement ; l\u2019analyse des march\u00e9s et l\u2019\u00e9tude des \u00e9volutions technologiques. \u202fFond\u00e9e en 2006 et bas\u00e9e \u00e0 Stamford dans l\u2019\u00c9tat du Connecticut, ISG compte plus de 1300 employ\u00e9s, pr\u00e9sents dans plus de 20 pays. Il s\u2019agit d\u2019une \u00e9quipe globale reconnue pour son esprit innovateur, son influence et sa connaissance du march\u00e9, son expertise technologique, sa recherche internationale et ses capacit\u00e9s d\u2019analyse bas\u00e9es sur la source de donn\u00e9es la plus importante de l’industrie. <\/p>\n\n\n\n

\u00c0 propos d’Odigo <\/strong> <\/h2>\n\n\n\n

Odigo est un \u00e9diteur de solutions de Contact Center as a Service (CCaaS) qui fluidifie les interactions entre les grandes organisations et les individus gr\u00e2ce \u00e0 une solution de gestion de centre de contacts omnicanale d\u2019envergure mondiale. Gr\u00e2ce \u00e0 son approche innovante fond\u00e9e sur l\u2019empathie et la technologie, Odigo permet aux marques de renouer avec les besoins fondamentaux d\u2019humanisation tout en tirant pleinement profit des possibilit\u00e9s du digital. Pionni\u00e8re sur le march\u00e9 de l\u2019exp\u00e9rience client, l\u2019entreprise accompagne plus de 250 grandes entreprises dans plus de 100 pays.  <\/p>\n\n\n\n

Pour plus d’informations, rendez-vous sur https:\/\/odigo.com\/fr-fr\/<\/a>  <\/p>\n\n\n\n

LinkedIn : https:\/\/www.linkedin.com\/company\/odigo\/<\/a>  <\/p>\n\n\n\n

Contact Presse – Agence BCW\u202f <\/strong> <\/p>\n\n\n\n

Paolo Ghilardi\/ Chadia Messaoudi\u202f  <\/p>\n\n\n\n

odigo@bcw-global.com<\/a> <\/p>\n\n\n\n

<\/p>\n\n <\/div>\n\n <\/div>\n <\/div>\n\n <\/section>\n ","protected":false},"excerpt":{"rendered":"

Garantir l’efficacit\u00e9 des organisations complexes, offrir une suite de produits en mode SaaS, permettre des exp\u00e9riences omnicanales fluides pour les clients et une exp\u00e9rience satisfaisante pour les conseillers sont les principaux atouts d’Odigo, mis en avant dans le rapport ISG Provider Lens\u2122 CCaaS 2022. <\/p>\n","protected":false},"author":1,"featured_media":13003,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[156],"topic":[],"class_list":["post-12995","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-press-release"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"\nOdigo, Leader Mondial dans le ISG Provider Lens CCaaS 2022<\/title>\n<meta name=\"description\" content=\"Pour la troisi\u00e8me ann\u00e9e cons\u00e9cutive, ISG nomme Odigo Leader Mondial dans le Provider Lens CCaaS 2022. 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