{"id":13168,"date":"2022-10-08T13:37:35","date_gmt":"2022-10-08T13:37:35","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=news&amp;p=13168"},"modified":"2022-10-08T13:37:35","modified_gmt":"2022-10-08T13:37:35","slug":"un-accompagnement-de-bout-en-bout-pour-les-acteurs-de-la-relation-client","status":"publish","type":"news","link":"https:\/\/odigo.com\/fr\/news\/un-accompagnement-de-bout-en-bout-pour-les-acteurs-de-la-relation-client\/","title":{"rendered":"Un accompagnement de bout en bout pour les acteurs de la relation client"},"content":{"rendered":"\n\n\n<p><\/p>\n\n\n    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p><strong>Odigo est bien connu pour ses solutions CCaaS, mais l&rsquo;est beaucoup moins pour son activit\u00e9 d&rsquo;op\u00e9rateur t\u00e9l\u00e9com, pouvez-vous nous en dire un peu plus sur cette activit\u00e9 ?<\/strong><\/p>\n\n\n\n<p>Dans le cadre de cette activit\u00e9 d&rsquo;op\u00e9rateur t\u00e9l\u00e9com, nous sommes en charge avec mon \u00e9quipe constitu\u00e9e de six personnes, d&rsquo;assurer le suivi des affaires r\u00e9glementaires et des relations avec les op\u00e9rateurs. Notre mission consiste d&rsquo;abord \u00e0 nous assurer du respect de la r\u00e9glementation qui s&rsquo;applique pour les services t\u00e9l\u00e9coms d&rsquo;une part ; \u00e0 mettre en place des partenariats avec les op\u00e9rateurs ensuite. Et enfin, \u00e0 g\u00e9rer toute l&rsquo;activit\u00e9 sur le plan op\u00e9rationnel d&rsquo;affectation d&rsquo;un num\u00e9ro d&rsquo;appel \u00e0 un client, ou encore, de porter un num\u00e9ro existant. L&rsquo;activit\u00e9 d&rsquo;op\u00e9rateur t\u00e9l\u00e9com d&rsquo;Odigo est moins connue que les solutions CCaaS. Mais, il s&rsquo;agit n\u00e9anmoins d&rsquo;une mission \u00e0 la fois historique et strat\u00e9gique que nous accomplissons pour le compte des entreprises que nous accompagnons, de bout en bout, sur l&rsquo;ensemble de leur cha\u00eene de valeur. L&rsquo;activit\u00e9 d&rsquo;op\u00e9rateur t\u00e9l\u00e9com d&rsquo;Odigo et son positionnement d&rsquo;acteur cl\u00e9 du CCaaS sont donc intrins\u00e8quement li\u00e9es.[&#8230;]<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Lire la suite de l&rsquo;article sur Relation client magazine. <\/strong><\/p>\n\n\n    <section>\n        <div class=\"buttons-block\">\n            <div class=\"container\">\n                <div class=\"buttons buttons--horizontal\">\n                    <a class=\"button-icon\" href=\"https:\/\/www.relationclientmag.fr\/Thematique\/customer-marketing-1251\/Breves\/Un-accompagnement-de-bout-en-bout-pour-les-acteurs-de-374602.htm\" id=\"tracking\">Voir plus<\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\t\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"<p>Odigo est un acteur cl\u00e9 du CCaaS, ce n&rsquo;est un secret pour personne. Mais, les savoir-faire historiques d&rsquo;Odigo lui permettent aussi de jouer le r\u00f4le d&rsquo;op\u00e9rateur t\u00e9l\u00e9com. Explications avec Philippe Hallopeau, Directeur des Affaires R\u00e9glementaires et des Relations Op\u00e9rateurs.<\/p>\n","protected":false},"author":1,"featured_media":13171,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[152],"topic":[],"class_list":["post-13168","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-news"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Un accompagnement de bout en bout pour les acteurs de la relation client - Odigo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.relationclientmag.fr\/Thematique\/customer-marketing-1251\/Breves\/Un-accompagnement-de-bout-en-bout-pour-les-acteurs-de-374602.htm\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Un accompagnement de bout en bout pour les acteurs de la relation client - Odigo\" \/>\n<meta property=\"og:description\" content=\"Odigo est un acteur cl\u00e9 du CCaaS, ce n&#039;est un secret pour personne. Mais, les savoir-faire historiques d&#039;Odigo lui permettent aussi de jouer le r\u00f4le d&#039;op\u00e9rateur t\u00e9l\u00e9com. 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