{"id":13508,"date":"2022-12-02T14:29:53","date_gmt":"2022-12-02T14:29:53","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=news&#038;p=13508"},"modified":"2026-04-09T12:16:22","modified_gmt":"2026-04-09T11:16:22","slug":"softphone-webrtc-le-socle-de-tous-les-defis","status":"publish","type":"news","link":"https:\/\/odigo.com\/fr\/news\/softphone-webrtc-le-socle-de-tous-les-defis\/","title":{"rendered":"Softphone WebRTC : le socle de tous les d\u00e9fis"},"content":{"rendered":"\n\n    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p>Certaines \u00e9volutions technologiques peuvent appara\u00eetre comme des ruptures. D&rsquo;autres, en revanche, s&rsquo;inscrivent dans le registre des mutations lentes et progressives. Si les premi\u00e8res sont souvent per\u00e7ues comme des r\u00e9volutions, les autres s&rsquo;imposent progressivement comme des \u00e9vidences. Au point que leurs b\u00e9n\u00e9fices, leurs promesses et&nbsp;<em>in fine<\/em>, leur potentiel, sont parfois sous-estim\u00e9s. C&rsquo;est le cas avec le WebRTC. Cette solution de t\u00e9l\u00e9phonie l\u00e9g\u00e8re, fond\u00e9e sur la connectivit\u00e9 Internet est connue, ma\u00eetris\u00e9e. Elle ne n\u00e9cessite que le recours \u00e0 un navigateur Web pour faire transiter les appels t\u00e9l\u00e9phoniques. L\u00e9g\u00e8re, elle permet de s&rsquo;affranchir des co\u00fbts li\u00e9s aux \u00e9quipements et infrastructures t\u00e9l\u00e9phoniques en passant d&rsquo;un service de t\u00e9l\u00e9phonie d&rsquo;un op\u00e9rateur T\u00e9l\u00e9com \u00e0 un service over internet. De fait, elle constitue une r\u00e9ponse id\u00e9ale pour les centres de contacts, car sa simplicit\u00e9, son efficacit\u00e9 et [&#8230;]<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>Lire la suite de l&rsquo;article sur Relation client magazine.<\/strong><\/p>\n\n\n    <section>\n        <div class=\"buttons-block\">\n            <div class=\"container\">\n                <div class=\"buttons buttons--horizontal\">\n                    <a class=\"button-icon\" href=\"https:\/\/www.relationclientmag.fr\/Thematique\/techno-ux-1256\/solutions-2160\/Breves\/Softphone-WebRTC-le-socle-de-tous-les-defis-376918.htm\" id=\"tracking\">En savoir plus<\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\t\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"<p>Entre excellence relationnelle, exp\u00e9rience collaborateur, travail hybride et ma\u00eetrise des co\u00fbts, Fabrice Malecot, Product Manager pour Odigo, explique comment le Softphone WebRTC constitue le pilier de la relation client de demain&#8230; d\u00e8s aujourd&rsquo;hui !<\/p>\n","protected":false},"author":1,"featured_media":12849,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[152],"topic":[],"class_list":["post-13508","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-news"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>WebRTC | Odigo<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez WebRTC, une solution de t\u00e9l\u00e9phonie l\u00e9g\u00e8re, connue, ma\u00eetris\u00e9e et fond\u00e9e sur la connectivit\u00e9 Internet.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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