{"id":17088,"date":"2023-10-02T14:01:47","date_gmt":"2023-10-02T14:01:47","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=news&#038;p=17088"},"modified":"2026-03-25T20:43:14","modified_gmt":"2026-03-25T19:43:14","slug":"odigo-annonce-un-nouveau-connecteur-ringcentral-pour-une-experience-client-inegalee","status":"publish","type":"news","link":"https:\/\/odigo.com\/fr\/news\/odigo-annonce-un-nouveau-connecteur-ringcentral-pour-une-experience-client-inegalee\/","title":{"rendered":"Odigo annonce un nouveau connecteur RingCentral pour une exp\u00e9rience client in\u00e9gal\u00e9e"},"content":{"rendered":"    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p><strong>Paris, le 28 septembre :<\/strong> Odigo, leader europ\u00e9en des solutions de Contact Center as a Service (CCaaS), pr\u00e9sente aujourd&rsquo;hui un nouveau connecteur pour adresser les d\u00e9fis des solutions de communication disparates qui ne fonctionnent pas toujours de mani\u00e8re harmonieuse. Int\u00e9gr\u00e9 \u00e0 RingCentral MVP\u00ae, le connecteur Odigo sert de lien entre les communications unifi\u00e9es en tant que service (UCaaS), qui favorise le travail efficace des \u00e9quipes et des collaborateurs en mode hybride, et le centre de contacts en tant que service (CCaaS), qui g\u00e8re les interactions avec les clients de mani\u00e8re intelligente au moyen de l&rsquo;IA et des outils analytiques. Il garantit ainsi aux entreprises et aux centres de contacts un meilleur retour sur investissement.&nbsp;<\/p>\n\n\n\n<p>Gr\u00e2ce au connecteur Odigo, les entreprises peuvent rationaliser leurs op\u00e9rations de t\u00e9l\u00e9phonie \u00e0 l&rsquo;\u00e9chelle de l&rsquo;entreprise en \u00e9tendant les fonctionnalit\u00e9s au centre de contacts. Par exemple, il permet \u00e0 tout collaborateur de contribuer \u00e0 l&rsquo;am\u00e9lioration du service client, en assurant la r\u00e9solution au premier appel. Les conseillers du centre de contacts disposent d&rsquo;un acc\u00e8s direct au r\u00e9pertoire UCaaS dans la console Odigo et peuvent voir en temps r\u00e9el la disponibilit\u00e9 de chacun pour transf\u00e9rer les appels des clients ou organiser des conf\u00e9rences entre plusieurs interlocuteurs.&nbsp;<\/p>\n\n\n\n<p>Ce nouveau connecteur offre un autre avantage : la synchronisation des statuts entre la console Odigo\u2122 et la solution RingCentral MVP\u00ae. Lorsque les conseillers sont indisponibles dans RingCentral, ils ne re\u00e7oivent pas les appels dans leur console Odigo. Cela simplifie le flux de travail des conseillers et am\u00e9liore \u00e9galement l&rsquo;efficacit\u00e9 du transfert des appels en garantissant que les interactions soient dirig\u00e9es vers les conseillers disponibles.&nbsp;<\/p>\n\n\n\n<p>\u00ab La solution CCaaS d&rsquo;Odigo offre une exp\u00e9rience client omnicanale sans couture. Gr\u00e2ce \u00e0 l&rsquo;int\u00e9gration dans la solution UCaaS de RingCentral, nous \u00e9tendons cette exp\u00e9rience au-del\u00e0 du centre de contacts. En permettant l&rsquo;acc\u00e8s aux experts disponibles en temps r\u00e9el dans un annuaire UCaaS, les conseillers peuvent facilement parvenir \u00e0 une r\u00e9solution plus rapide et plus fluide pour les clients \u00bb, d\u00e9clare Thibaud Pietri, Chief Technology &amp; Product Officer d&rsquo;Odigo.&nbsp;<\/p>\n\n\n\n<p>\u00ab Quelle que soit la taille du centre de contacts, le connecteur d\u2019Odigo fait tomber les silos et associe des experts aux \u00e9quipes du service client. Cela favorise le partage des connaissances, acc\u00e9l\u00e8re la r\u00e9solution des probl\u00e8mes et, par cons\u00e9quent, am\u00e9liore l&rsquo;exp\u00e9rience client \u00bb, d\u00e9clare Rami Houbby, Area Vice President of International Channel Sales \u00e0 RingCentral.&nbsp;<\/p>\n\n\n\n<p>Odigo a d\u00e9velopp\u00e9 une strat\u00e9gie d&rsquo;ouverture depuis de nombreuses ann\u00e9es \u00e0 travers des collaborations avec des acteurs majeurs du march\u00e9 tels que Microsoft Teams, Pega ou Salesforce. Cette d\u00e9marche d&rsquo;am\u00e9lioration continue t\u00e9moigne de la capacit\u00e9 d&rsquo;Odigo \u00e0 \u00e9tendre le service client au-del\u00e0 du centre de contacts. &nbsp;<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>\u00c0 propos d&rsquo;Odigo<\/strong><\/p>\n\n\n\n<p>Odigo est un \u00e9diteur de solutions de Contact Center as a Service (CCaaS) qui fluidifie les interactions entre les grandes organisations et les individus gr\u00e2ce \u00e0 une solution de gestion de centre de contacts omnicanale d&rsquo;envergure mondiale. Gr\u00e2ce \u00e0 son approche innovante fond\u00e9e sur l&#8217;empathie et la technologie, Odigo permet aux marques de renouer avec les besoins fondamentaux d&rsquo;humanisation tout en tirant pleinement profit des possibilit\u00e9s du digital. Pionni\u00e8re sur le march\u00e9 de l&rsquo;exp\u00e9rience client, l&rsquo;entreprise accompagne plus de 250 grandes entreprises dans plus de 100 pays.&nbsp;<\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"<p>R\u00e9unir les expertises CCaaS et UCaaS pour une exp\u00e9rience client optimale<\/p>\n","protected":false},"author":1,"featured_media":17089,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":"5 min"},"tags":[],"news-type":[152],"topic":[],"class_list":["post-17088","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-news"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Odigo annonce un nouveau connecteur RingCentral<\/title>\n<meta name=\"description\" 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