{"id":19088,"date":"2024-04-03T14:17:10","date_gmt":"2024-04-03T14:17:10","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=news&#038;p=19088"},"modified":"2026-03-25T21:01:44","modified_gmt":"2026-03-25T20:01:44","slug":"odigo-lance-odigo-ai-orchestrator","status":"publish","type":"news","link":"https:\/\/odigo.com\/fr\/news\/odigo-lance-odigo-ai-orchestrator\/","title":{"rendered":"Odigo lance Odigo AI Orchestrator et lib\u00e8re toute la puissance de l&rsquo;IA pour des parcours clients d\u2019exception\u00a0"},"content":{"rendered":"    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p><strong>Paris, le 4 avril 2024 :<\/strong> Odigo annonce aujourd&rsquo;hui le lancement de son offre <strong>Odigo AI Orchestrator<\/strong>, pour aider les entreprises \u00e0 proposer une exp\u00e9rience client plus personnalis\u00e9e et plus efficace.&nbsp;<br>L&rsquo;IA se d\u00e9ploie d\u00e9sormais dans tous les domaines de la gestion de la relation client. Plusieurs moteurs d&rsquo;IA, dont l&rsquo;IA g\u00e9n\u00e9rative, sont utilis\u00e9s aux diff\u00e9rentes \u00e9tapes du parcours client. Par exemple pour :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00c9valuer avec pr\u00e9cision les besoins des clients et les motifs de contact afin d&rsquo;orienter les demandes vers les agents les plus comp\u00e9tents.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Automatiser des t\u00e2ches simples et proposer des sc\u00e9narios sur mesure.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Collecter des informations contextuelles lors de la qualification pour fournir aux agents des informations pertinentes en temps r\u00e9el et personnaliser les r\u00e9ponses avec plus de pr\u00e9cision.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Cr\u00e9er un r\u00e9sum\u00e9 des conversations pour standardiser les rapports d\u2019appel et r\u00e9duire le temps de traitement post-appel des conseillers.&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>La valeur ajout\u00e9e d&rsquo;Odigo AI Orchestrator r\u00e9side dans sa capacit\u00e9 \u00e0 orchestrer des moteurs d&rsquo;IA \u00e0 chaque \u00e9tape de l&rsquo;interaction avec le client, et \u00e0 travers tous les canaux (voix, e-mail, chat, messagerie instantan\u00e9e) afin d&rsquo;offrir une exp\u00e9rience personnalis\u00e9e et efficace. Les IA ne fonctionnent alors plus de mani\u00e8re isol\u00e9e, mais sont orchestr\u00e9es pour refl\u00e9ter les exigences op\u00e9rationnelles de chaque organisation.&nbsp;<\/p>\n\n\n\n<p>La solution permet aux administrateurs et aux superviseurs d&rsquo;activer et de modifier les outils d&rsquo;intelligence artificielle en fonction des besoins. Plus pr\u00e9cis\u00e9ment, cela leur permet de surveiller et superviser les sc\u00e9narios conversationnels de leurs <a href=\"https:\/\/odigo.com\/fr-fr\/produits\/automatisation-intelligence-artificielle\/bot-omnicanal\/\" target=\"_blank\" rel=\"noreferrer noopener\">bots omnicanaux<\/a> plus facilement, plus rapidement et plus efficacement.&nbsp;<\/p>\n\n\n\n<p>Odigo AI Orchestrator se connecte \u00e9galement aux diverses sources de donn\u00e9es de l&rsquo;entreprise pour am\u00e9liorer ses capacit\u00e9s de personnalisation. Enfin, les superviseurs peuvent d\u00e9velopper leurs bots en continu pour qu&rsquo;ils \u00e9voluent selon les besoins de l\u2019entreprise, et \u00e0 mesure que les mod\u00e8les relationnels avec leurs clients et leurs produits\/services changent.\u202f &nbsp;<br>&nbsp;<\/p>\n\n\n\n<p>\u00ab\u202fOdigo AI Orchestrator optimise les parcours clients gr\u00e2ce \u00e0 une approche compl\u00e8te autour de l&rsquo;IA \u00bb explique Nicolas Marcoin, Product Marketing Manager chez Odigo. \u00ab\u202fAx\u00e9e sur des sc\u00e9narios conversationnels personnalis\u00e9s, l\u2019interconnexion entre les diff\u00e9rents outils, le contr\u00f4le continu et le concept d\u2019agent augment\u00e9, cette solution englobe l\u2019ensemble des aspects de la relation client, avec un retour sur investissement rapide pour les centres de contacts. La solution d&rsquo;orchestration peut r\u00e9duire le temps de qualification jusqu&rsquo;\u00e0 50 secondes par appel et acc\u00e9l\u00e9rer la r\u00e9solution en rationalisant les parcours clients gr\u00e2ce \u00e0 une utilisation plus efficace de l&rsquo;IA. Le r\u00e9sultat repr\u00e9sente une diminution d&rsquo;un tiers des prises de contact par les clients.\u202f\u00bb&nbsp;<br>&nbsp;<\/p>\n\n\n\n<p>Avec AI Orchestrator, Odigo souhaite \u00e0 long terme aider les centres de contacts \u00e0 tirer le <strong>meilleur parti de l&rsquo;intelligence artificielle<\/strong>, en se focalisant sur trois objectifs :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Automatiser <\/strong>les processus et la qualification, \u00e0 travers tous les canaux.&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Augmenter <\/strong>les conseillers gr\u00e2ce \u00e0 la technologie avec, \u00e0 la cl\u00e9, un retour sur investissement rapide.\u202f&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Accompagner <\/strong>les clients, les \u00e9quipes et la transformation de l&rsquo;entreprise.\u202f&nbsp;<\/li>\n<\/ul>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":19083,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[156],"topic":[],"class_list":["post-19088","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-press-release"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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