{"id":195798,"date":"2020-11-16T10:13:11","date_gmt":"2020-11-16T10:13:11","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/news\/odigo-nomme-visionnaire-dans-le-2020-gartner-magic-quadrant-for-contact-center-as-a-service\/"},"modified":"2026-03-25T21:18:31","modified_gmt":"2026-03-25T20:18:31","slug":"odigo-nomme-visionnaire-dans-le-2020-gartner-magic-quadrant-for-contact-center-as-a-service","status":"publish","type":"news","link":"https:\/\/odigo.com\/fr\/news\/odigo-nomme-visionnaire-dans-le-2020-gartner-magic-quadrant-for-contact-center-as-a-service\/","title":{"rendered":"Odigo nomm\u00e9 Visionnaire dans le 2020 Gartner Magic Quadrant for Contact Center as a Service"},"content":{"rendered":"    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p>Gartner, l\u2019une des plus importantes soci\u00e9t\u00e9s de conseil et de recherche dans le domaine des techniques avanc\u00e9es, a r\u00e9cemment positionn\u00e9 Odigo comme Visionnaire dans son Magic Quadrant for Contact Center as a Service. Selon Gartner, un Visionnaire comprend comment le march\u00e9 \u00e9volue ou poss\u00e8de une vision pour changer les r\u00e8gles du march\u00e9, mais manque encore de capacit\u00e9 d\u2019ex\u00e9cution.<\/p>\n\n\n\n<p>Si Odigo a d\u00e9j\u00e0 \u00e9t\u00e9 nomm\u00e9 dans le 2019 Gartner Magic Quadrant for CCaaS for Western Europe, c\u2019est la premi\u00e8re fois qu\u2019Odigo est reconnu dans son \u00e9quivalent mondial. Fort de deux d\u00e9cennies d\u2019exp\u00e9rience dans le d\u00e9veloppement d\u2019outils de communication et de strat\u00e9gies visant \u00e0 am\u00e9liorer l\u2019exp\u00e9rience des clients et des conseillers, Odigo est porteur de visions aussi ambitieuses que pragmatiques pour l\u2019avenir de l\u2019exp\u00e9rience client.<\/p>\n\n\n\n<p>S\u2019exprimant au nom d\u2019Odigo, Thibaud Pietri, Head of Product Marketing, a d\u00e9clar\u00e9 : \u00ab <em>[Nous] sommes fiers d\u2019\u00eatre le seul fournisseur de Contact Center as a Service (CCaaS) europ\u00e9en \u00e0 avoir \u00e9t\u00e9 nomm\u00e9 Visionnaire dans le 2020 Gartner Magic Quadrant for Contact Center as a Service. Nous pensons que nos innovations en mati\u00e8re d\u2019intelligence artificielle (IA) et de compr\u00e9hension du langage naturel (NLU) nous distinguent et font de nous un acteur novateur sur le march\u00e9 mondial. Le caract\u00e8re ouvert de nos strat\u00e9gies de services, nos centres d\u2019innovation et deux d\u00e9cennies d\u2019exp\u00e9rience av\u00e9r\u00e9e attestent de nos r\u00e9alisations, mais nous voyons en cette reconnaissance de Visionnaire la preuve que nos solutions fa\u00e7onnent le pr\u00e9sent et l\u2019avenir de l\u2019exp\u00e9rience client.<\/em> \u00bb<\/p>\n\n\n\n<p>Nous pensons que trois domaines t\u00e9moignent de l\u2019expertise d\u2019Odigo sur la sc\u00e8ne internationale :<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>1.&nbsp; &nbsp; Une connaissance approfondie du march\u00e9<\/b><\/h2>\n\n\n\n<p>Fort de pr\u00e8s de 20 ans de premi\u00e8res sur le march\u00e9, Odigo a fait ses preuves en concevant des solutions robustes qui permettent de rassembler ais\u00e9ment toutes les interactions avec les clients en une seule conversation. Une vaste exp\u00e9rience dans des secteurs comme la banque, l\u2019assurance, le secteur public, le retail, le secteur public, les t\u00e9l\u00e9communications et l\u2019industrie permet \u00e0 Odigo de personnaliser son offre cloud pour r\u00e9pondre aux besoins sp\u00e9cifiques des organisations et de surpasser les standards de la profession. Ces connaissances impr\u00e8gnent toute l\u2019organisation, du d\u00e9veloppement du produit aux commerciaux en passant par le delivery. Reconnu pour son savoir-faire technologique et pour la qualit\u00e9 de son accompagnement, il est facile de comprendre les raisons qui poussent de nouveaux clients \u00e0 choisir Odigo.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>2. Une expertise en mati\u00e8re d\u2019exp\u00e9rience client agile<\/b><\/h2>\n\n\n\n<p>En tant qu\u2019innovateur qui r\u00e9invente le service client et fa\u00e7onne l\u2019avenir de l\u2019exp\u00e9rience client, Odigo est ouvert aux diff\u00e9rentes m\u00e9thodes, technologies \u00e9mergentes et nouveaux partenaires. Les \u00e9quipes d\u2019Odigo travaillent activement avec les clients afin de concr\u00e9tiser leurs aspirations, notamment gr\u00e2ce \u00e0 des p\u00f4les d\u2019innovation ayant contribu\u00e9 au lancement de preuves de concept. Non content de sublimer l\u2019exp\u00e9rience client d\u2019aujourd\u2019hui, Odigo s\u2019efforce de r\u00e9imaginer l\u2019exp\u00e9rience client de demain.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>3. Une soif d\u2019innovations<\/b><\/h2>\n\n\n\n<p>Un \u00e9l\u00e9ment essentiel de la transformation de l\u2019exp\u00e9rience client est de faciliter le travail des agents de centres de contacts gr\u00e2ce \u00e0 une l\u2019intelligence artificielle (IA) intuitive et des outils d\u2019automatisation intelligente qui r\u00e9duisent le stress, am\u00e9liorent la productivit\u00e9 et augmentent le taux de satisfaction client. Les progr\u00e8s d\u2019Odigo en mati\u00e8re d\u2019IA et de compr\u00e9hension du langage naturel (NLU) l\u2019ont positionn\u00e9 comme le fournisseur CCaaS europ\u00e9en de r\u00e9f\u00e9rence pour nos clients. Ouvert aux possibilit\u00e9s qu\u2019offrent les technologies disruptives, Odigo s\u2019est engag\u00e9 \u00e0 d\u00e9velopper des solutions qui tirent avantage de l\u2019IA et de l\u2019AI, sans pour autant remplacer l\u2019expertise et la touche humaine que des conseillers comp\u00e9tents apportent aux parcours client.<\/p>\n\n\n\n<p>Nous pensons que le 2020 Gartner Magic Quadrant for Contact Center as a Service constitue la r\u00e9f\u00e9rence en mati\u00e8re d\u2019analyse exhaustive du march\u00e9 et de pr\u00e9visions de qualit\u00e9. Selon notre compr\u00e9hension\/exp\u00e9rience, les recherches de Gartner permettent aux lecteurs d\u2019\u00e9valuer en toute simplicit\u00e9 les vendeurs, les produits, les offres, les mod\u00e8les commerciaux, l\u2019innovation et la viabilit\u00e9 globale en \u00e9valuant objectivement l\u2019exhaustivit\u00e9 de leur vision et leur capacit\u00e9 \u00e0 l\u2019ex\u00e9cuter \u00e0 travers des rapports d\u00e9taill\u00e9s. Vous souhaitez en savoir plus sur les derni\u00e8res \u00e9volutions de l\u2019industrie et sur les raisons qui poussent les<a href=\"https:\/\/odigo.com\/fr-fr\/a-propos\/clients\/\"> organisations<\/a> \u00e0 se tourner vers les solutions CCaaS mondialement reconnues d\u2019<a href=\"https:\/\/odigo.com\/fr-fr\/produits\/\">Odigo<\/a> ?<\/p>\n\n\n\n<p><a href=\"https:\/\/www.gartner.com\/en\/documents\/4017861\">Cliquez ici<\/a> pour t\u00e9l\u00e9charger votre exemplaire gratuit du rapport 2020 Gartner Magic Quadrant for Contact Center as a Service.<\/p>\n\n\n\n<p><em><b>Gartner Disclaimer<\/b><\/em><\/p>\n\n\n\n<p><em>Gartner Magic Quadrant for Contact Center as a Service, Steve Blood|Drew Kraus, Pri Rathnayake, 9 November 2020. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n\n\n<section class=\"section\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"badges\"><\/div>\n\t\t\t<\/div>\n\t\t<\/section>    \n    \n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"<p>Odigo a \u00e9t\u00e9 nomm\u00e9 Visionnaire dans le 2020 Gartner Magic Quadrant for Contact Center as a Service, devenant le seul fournisseur de solutions de Contact Center as a Service (CCaaS) europ\u00e9en \u00e0 recevoir un tel positionnement dans le Magic Quadrant. Nous consid\u00e9rons que cette prestigieuse r\u00e9compense est le fruit des efforts d&rsquo;Odigo pour d\u00e9velopper des solutions cloud \u00e0 la pointe de la technologie pour les entreprises de tous les secteurs.<\/p>\n","protected":false},"author":1,"featured_media":717,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":"4 min"},"tags":[],"news-type":[156],"topic":[],"class_list":["post-195798","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-press-release"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Odigo est nomm\u00e9 Visionnaire dans le 2020 Gartner Magic Quadrant for Contact Center as a Service<\/title>\n<meta name=\"description\" content=\"Gartner, l&#039;une des plus importantes soci\u00e9t\u00e9s de conseil et de recherche dans le domaine des techniques avanc\u00e9es, a r\u00e9cemment positionn\u00e9 Odigo comme Visionnaire dans son Magic Quadrant for Contact Center as a Service. 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