{"id":195802,"date":"2022-06-30T06:00:00","date_gmt":"2022-06-30T06:00:00","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=news&amp;p=11892"},"modified":"2022-06-30T06:00:00","modified_gmt":"2022-06-30T06:00:00","slug":"odigo-integre-le-programme-pega-partners-et-ajoute-sa-solution-a-pega-marketplace","status":"publish","type":"news","link":"https:\/\/odigo.com\/fr\/news\/odigo-integre-le-programme-pega-partners-et-ajoute-sa-solution-a-pega-marketplace\/","title":{"rendered":"Odigo int\u00e8gre le programme Pega Partners et ajoute sa solution \u00e0 Pega Marketplace"},"content":{"rendered":"\n\n    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p>Paris, le 30 juin 2022 \u2013 Odigo, leader mondial des solutions de Contact Center as a Service (CCaaS), annonce aujourd&rsquo;hui qu&rsquo;il rejoint le programme Pega Partners. Le programme Pega Partners permet de p\u00e9renniser les investissements des entreprises avec les solutions Pega, gr\u00e2ce \u00e0 des solutions pr\u00eates \u00e0 l&#8217;emploi et disponibles imm\u00e9diatement pour une mise sur le march\u00e9 rapide.<\/p>\n\n\n\n<p>Odigo est un \u00e9diteur de solutions de Contact Center as a Service (CCaaS) qui fluidifie les interactions entre les grandes organisations et les individus gr\u00e2ce \u00e0 une solution de gestion de centre de contacts omnicanale d\u2019envergure mondiale. Gr\u00e2ce \u00e0 son approche innovante fond\u00e9e sur l\u2019empathie et la technologie, Odigo permet aux marques de renouer avec les besoins fondamentaux d\u2019humanisation tout en tirant pleinement profit des possibilit\u00e9s du digital. Pionni\u00e8re sur le march\u00e9 de l\u2019exp\u00e9rience client, l\u2019entreprise accompagne plus de 250 grandes entreprises dans plus de 100 pays.<\/p>\n\n\n\n<p>Gr\u00e2ce \u00e0 l&rsquo;IA, la plateforme low-code de Pega permet aux grandes organisations d&rsquo;automatiser leurs prises de d\u00e9cisions et l&rsquo;ensemble de leur processus de gestion. Elle permet \u00e9galement d&rsquo;optimiser les interactions sur n&rsquo;importe quel canal et de maximiser la valeur pour le client. L&rsquo;int\u00e9gration des fonctionnalit\u00e9s de t\u00e9l\u00e9phonie d&rsquo;Odigo \u00e0 Pega Customer ServiceTM permet aux conseillers d&rsquo;acqu\u00e9rir plus de libert\u00e9 et de pouvoir g\u00e9rer chaque relation client, tout en maintenant un niveau de complexit\u00e9 faible pour l&rsquo;entreprise. Odigo offre une int\u00e9gration t\u00e9l\u00e9phonie-informatique (CTI) ouverte et une couverture mondiale des t\u00e9l\u00e9coms directement dans Pega dans le but de renforcer les fonctionnalit\u00e9s CRM des centres de contacts.<\/p>\n\n\n\n<p>Gr\u00e2ce \u00e0 ce partenariat, les grandes organisations qui privil\u00e9gient la rigueur et l&rsquo;efficacit\u00e9 pourront atteindre leurs objectifs de d\u00e9veloppement. En exploitant les fonctionnalit\u00e9s \u00e9prouv\u00e9es d&rsquo;OdigoTM et de Pega PlatformTM, les entreprises pourront cr\u00e9er davantage de valeur et obtenir un meilleur retour sur investissement au sein de leurs centres de contacts.<\/p>\n\n\n\n<p>\u00ab <em>En tant qu&rsquo;\u00e9diteur de solutions de Contact Center as a Service (CCaaS), Odigo s&rsquo;engage \u00e0 faire preuve d&rsquo;\u00e9volutivit\u00e9 et d&rsquo;ouverture, et nous sommes fiers d\u2019\u00eatre le premier fournisseur de solutions CCaas \u00e0 rejoindre le programme Pega Partner<\/em>.\u00bb, d\u00e9clare <strong>Thibaud Pietri<\/strong>, Chief Product Officer chez Odigo.<\/p>\n\n\n\n<p>\u00ab <em>Alors que les attentes des clients ne cessent d&rsquo;augmenter, les entreprises ont besoin de se doter d&rsquo;outils qui leur permettent de communiquer avec eux de la meilleure mani\u00e8re possible, et ce, \u00e0 chaque interaction. Les fournisseurs de logiciels ind\u00e9pendants comme Odigo sont des piliers essentiels de notre \u00e9cosyst\u00e8me, car ils permettent \u00e0 Pega de monter en valeur et aident les entreprises \u00e0 atteindre leurs objectifs en mati\u00e8re d&rsquo;engagement client<\/em> \u00bb, a d\u00e9clar\u00e9 <strong>Jason Masciarelli<\/strong>, vice-pr\u00e9sident, New Channels &amp; Pega Ventures, Pega. \u00ab <em>En combinant les solutions d&rsquo;engagement client de Pega avec les 35 ans d&rsquo;exp\u00e9rience d&rsquo;Odigo en mati\u00e8re de technologie vocale, les entreprises pourront am\u00e9liorer consid\u00e9rablement leur exp\u00e9rience client<\/em>. \u00bb<\/p>\n\n\n\n<p>Pour plus d&rsquo;informations sur les solutions d&rsquo;Odigo, veuillez consulter <a href=\"http:\/\/www.odigo.com\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-color\">odigo.com\/<\/mark><\/a><\/p>\n\n\n\n<p><strong>\u00c0 propos d&rsquo;Odigo<\/strong><\/p>\n\n\n\n<p>Odigo est un \u00e9diteur de solutions de Contact Center as a Service (CCaaS) qui fluidifie les interactions entre les grandes organisations et les individus gr\u00e2ce \u00e0 une solution de gestion de centre de contacts omnicanale d\u2019envergure mondiale. Gr\u00e2ce \u00e0 son approche innovante fond\u00e9e sur l\u2019empathie et la technologie, Odigo permet aux marques de renouer avec les besoins fondamentaux d\u2019humanisation tout en tirant pleinement profit des possibilit\u00e9s du digital. Pionni\u00e8re sur le march\u00e9 de l\u2019exp\u00e9rience client, l\u2019entreprise accompagne plus de 250 grandes entreprises dans plus de 100 pays. Pour plus d&rsquo;informations, rendez-vous sur <\/p>\n\n\n\n<p>https:\/\/odigo.com\/fr-fr\/ LinkedIn : <a href=\"https:\/\/www.linkedin.com\/company\/odigo\/ \">https:\/\/www.linkedin.com\/company\/odigo\/ <\/a><\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":11908,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[],"topic":[],"class_list":["post-195802","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Odigo int\u00e8gre le programme Pega Partners<\/title>\n<meta name=\"description\" content=\"Odigo, leader mondial des solutions de Contact Center as 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