{"id":22211,"date":"2025-06-11T08:09:59","date_gmt":"2025-06-11T08:09:59","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=news&#038;p=22211"},"modified":"2026-03-18T16:22:16","modified_gmt":"2026-03-18T15:22:16","slug":"resultats-odigo-1er-trimestre-2025","status":"publish","type":"news","link":"https:\/\/odigo.com\/fr\/news\/resultats-odigo-1er-trimestre-2025\/","title":{"rendered":"R\u00e9sultats Odigo \u2013 1er trimestre 2025"},"content":{"rendered":"\n\n    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<h2 class=\"wp-block-heading\">1. <strong>Chiffre d&rsquo;affaires du trimestre<\/strong><\/h2>\n\n\n\n<p>Odigo a r\u00e9alis\u00e9 un chiffre d\u2019affaires de <strong>41 M\u20ac<\/strong> au premier trimestre 2025. Cette performance est en ligne avec nos objectifs annuels et refl\u00e8te une dynamique commerciale solide sur l\u2019ensemble de nos g\u00e9ographies.<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">2. <strong>Indicateurs cl\u00e9 en progression<\/strong><\/h2>\n\n\n\n<p>Nous avons enregistr\u00e9 une progression notable de notre taux de satisfaction client, qui atteint d\u00e9sormais <strong>83%<\/strong>, soit une am\u00e9lioration par rapport \u00e0 l\u2019ann\u00e9e pr\u00e9c\u00e9dente. Ce r\u00e9sultat t\u00e9moigne de l\u2019engagement de nos \u00e9quipes \u00e0 d\u00e9livrer une exp\u00e9rience client de qualit\u00e9. Par ailleurs, notre performance commerciale sur le trimestre d\u00e9passe les pr\u00e9visions : les prises de commande r\u00e9alis\u00e9es au T1 sont sup\u00e9rieurs au budget initial de <strong>+25%<\/strong>.&nbsp;<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">3. <strong>Mise en lumi\u00e8re de projets strat\u00e9giques<\/strong><\/h2>\n\n\n\n<p>Ce trimestre a \u00e9t\u00e9 marqu\u00e9 par plusieurs succ\u00e8s commerciaux et op\u00e9rationnels dans des secteurs cl\u00e9s :&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>En Espagne, un acteur majeur de l\u2019\u00e9nergie a choisi Odigo pour optimiser la gestion des leads et le pilotage marketing de 300 agents.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le d\u00e9ploiement de la solution Odigo dans l\u2019ensemble des agences d\u2019une banque fran\u00e7aise, avec 55 000 utilisateurs d\u00e9sormais \u00e9quip\u00e9s, qu\u2019ils soient en centre de contacts, en agence ou en expertise (Extended Contact center),&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une nouvelle signature dans le secteur de l\u2019assurance en France pour une solution cloud CCaaS compl\u00e8te, incluant canaux voix et digitaux, et int\u00e9grant les capacit\u00e9s IA. En 2025 ce sont plus de 900 agents qui utiliserons en Europe la solution Odigo.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le renouvellement d\u2019un contrat strat\u00e9gique avec un acteur majeur du secteur de l\u2019\u00e9nergie <em>,<\/em> couvrant plusieurs de ses entit\u00e9s et mobilisant pr\u00e8s de 3 000 agents au quotidien. Ce contrat s\u2019accompagne de d\u00e9veloppements technologiques d\u2019envergure : adaptation de plateforme, int\u00e9gration de nouveaux modules et gestion de migrations complexes,&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Un record au Royaume Uni, plus de 10 500 agents d\u2019un acteur du secteur public&nbsp;<em> <\/em>connect\u00e9s en simultan\u00e9 \u00e0 la solution Odigo.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une acc\u00e9l\u00e9ration sur le d\u00e9ploiement des solutions IA (Callbot, Chatbot, Digitalbot) et les premiers projets Agent Assist int\u00e9grant du r\u00e9sum\u00e9 de conversation.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Ces succ\u00e8s renforcent notre positionnement sur des march\u00e9s \u00e0 forte valeur.&nbsp;ts continue to strengthen our position in high-value markets.<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">4. <strong>Investissements pour l\u2019avenir<\/strong><\/h2>\n\n\n\n<p>Odigo poursuit ses investissements pour accompagner la transformation de la relation client. Ce trimestre, nos clients ont d\u00e9marr\u00e9 la migration vers la version 2025.a, leur donnant acc\u00e8s \u00e0 de nombreuses nouvelles fonctionalit\u00e9s&nbsp; : nouvelles IA pour l\u2019assistance \u00e0 la conversation agent, Odigo Visio, nouvelle version du connecteur Salesforce Service Cloud Voice, nouvelle version du connecteur MS Dynamics. Cette version apporte \u00e9galement de nombreuses optimisations : CX Studio, notre nouvelle interface de gestion autonome des SVI, des am\u00e9liorations de la Console, un enrichissement du reporting et de la supervision en Temps r\u00e9el.&nbsp;<br>&nbsp;<\/p>\n\n\n\n<p>Ces innovations ont \u00e9t\u00e9 communiqu\u00e9s lors de webinars en fran\u00e7ais, en anglais et en espagnol, qui ont r\u00e9uni plus de 120 inscrits parmi nos clients.&nbsp;<\/p>\n\n\n\n<p>&nbsp;<br>En ligne avec nos investissements pour des canaux de vente indirecte, Odigo annonce un nouveau partenariat strat\u00e9gique avec GROSC, un sp\u00e9cialiste n\u00e9erlandais des solutions de centres de contact. Ce partenariat vise \u00e0 acc\u00e9l\u00e9rer l\u2019adoption de la solution europ\u00e9enne de CCaaS d\u2019Odigo, innovante et de haute qualit\u00e9, aux Pays-Bas et en Belgique.&nbsp;<\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/06\/2025-05-27_Resultats-Odigo-1.png?w=819\" alt=\"\" class=\"wp-image-22219\" style=\"width:734px;height:auto\"\/><\/figure>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":22225,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[152],"topic":[],"class_list":["post-22211","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-news"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>T1 2025 : 41 M\u20ac de CA, 83 % de satisfaction client et croissance port\u00e9e par l\u2019IA<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment Odigo a r\u00e9alis\u00e9 41 millions d&#039;euros de chiffre d&#039;affaires au premier trimestre 2025, augment\u00e9 le taux de satisfaction de ses clients \u00e0 83%\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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