{"id":23017,"date":"2025-09-03T09:41:23","date_gmt":"2025-09-03T09:41:23","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=news&#038;p=23017"},"modified":"2026-03-25T20:56:59","modified_gmt":"2026-03-25T19:56:59","slug":"odigo-adapte-son-offre-ccaas-au-secteur-bancaire","status":"publish","type":"news","link":"https:\/\/odigo.com\/fr\/news\/odigo-adapte-son-offre-ccaas-au-secteur-bancaire\/","title":{"rendered":"Odigo adapte son offre CCaaS au secteur bancaire."},"content":{"rendered":"    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p><strong>Paris, le 03 septembre 2025 :<\/strong> Odigo, leader europ\u00e9en des solutions CCaaS (Contact Center as a Service) et CXaaS (Customer Experience as a Service), d\u00e9voile une nouvelle offre sp\u00e9cifiquement con\u00e7ue pour r\u00e9pondre aux exigences du secteur bancaire. Cette solution innovante permet aux \u00e9tablissements financiers de red\u00e9finir le r\u00f4le du centre de contacts, en l\u2019int\u00e9grant pleinement \u00e0 l\u2019ensemble des services de l\u2019organisation, y compris aux conseillers en agence, qu\u2019ils soient itin\u00e9rants ou s\u00e9dentaires.&nbsp;<\/p>\n\n\n\n<p><br>Dans un contexte o\u00f9 la relation client repose sur la confiance et la conformit\u00e9, Odigo propose une r\u00e9ponse adapt\u00e9e aux besoins des banques de d\u00e9tail, priv\u00e9es et digitales. Cette nouvelle offre s\u2019articule autour de quatre axes majeurs :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>S\u00e9curit\u00e9 et conformit\u00e9<\/strong> : une gestion rigoureuse des donn\u00e9es sensibles, en conformit\u00e9 avec les normes r\u00e9glementaires telles que le RGPD et les exigences de tra\u00e7abilit\u00e9.&nbsp;<\/li>\n\n\n\n<li><strong>Personnalisation des parcours<\/strong> : une orchestration omnicanale optimis\u00e9e par l\u2019intelligence artificielle pour fluidifier les interactions et renforcer la satisfaction client.&nbsp;<\/li>\n\n\n\n<li><strong>Innovation au service de la performance<\/strong> : une int\u00e9gration native de l\u2019IA pour automatiser les demandes r\u00e9currentes, assister les conseillers et acc\u00e9l\u00e9rer le traitement des dossiers.&nbsp;<\/li>\n\n\n\n<li><strong>Ouverture et flexibilit\u00e9<\/strong> : une plateforme compatible avec les principaux CRM et outils m\u00e9tiers du secteur financier.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>\u00ab Avec cette offre Odigo d\u00e9di\u00e9e, les banques disposent d\u2019une plateforme CCaaS s\u00e9curis\u00e9e, souveraine et orient\u00e9e client, capable de r\u00e9pondre aux enjeux r\u00e9glementaires notamment la protection des donn\u00e9es tout en offrant une exp\u00e9rience fluide et diff\u00e9renciante. Notre approche allie innovation technologique, accompagnement de proximit\u00e9, et d\u00e9ploiement rapide pour acc\u00e9l\u00e9rer la transformation digitale des services bancaires<strong> \u00bb,<\/strong> d\u00e9clare Antonie Tartary, Chief Revenue Officer chez Odigo.<\/p>\n\n\n\n<p>Forte de son exp\u00e9rience aupr\u00e8s de grands noms de la banque en Europe, Odigo propose une approche sectorielle qui tient compte des sp\u00e9cificit\u00e9s du domaine gr\u00e2ce \u00e0 des solutions pr\u00eates \u00e0 l\u2019emploi. Cette offre permet aux \u00e9tablissements d\u2019optimiser leurs performances :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Disponibilit\u00e9 du service client 24\/7\/365, pour une exp\u00e9rience am\u00e9lior\u00e9e et continue.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>R\u00e9duction jusqu\u2019\u00e0 40 % des appels trait\u00e9s par les agents, gr\u00e2ce \u00e0 l\u2019automatisation et \u00e0 l\u2019intelligence artificielle.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Diminution de 20 % des transferts inutiles entre services et gain de 50 secondes par interaction, gr\u00e2ce \u00e0 l\u2019int\u00e9gration fluide avec les CRM leaders du secteur, ce qui permet une meilleure allocation des ressources.&nbsp;<\/li>\n<\/ul>\n\n\n    <section>\n        <div class=\"buttons-block\">\n            <div class=\"container\">\n                <div class=\"buttons buttons--horizontal\">\n                    <a class=\"button-icon\" href=\"https:\/\/odigo.com\/fr-fr\/banque-experience-client\/\" id=\"tracking\">En savoir plus<\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\t\n\n\n<p><strong>\u00c0 propos d\u2019Odigo<\/strong>&nbsp;<\/p>\n\n\n\n<p>Odigo est un \u00e9diteur d\u2019envergure mondiale de solutions de Contact Center as a Service (CCaaS) qui am\u00e9liore les interactions entre une marque et ses clients. Pionnier sur le march\u00e9 de l\u2019exp\u00e9rience client en France et aujourd\u2019hui parmi les leaders europ\u00e9ens, Odigo accompagne depuis pr\u00e8s de 40 ans plus de 250 grandes entreprises dans plus de 100 pays.&nbsp;<br>Anim\u00e9 par un profond sens du professionnalisme, du pragmatisme et de l\u2019imaginatif, Odigo se distingue par la fiabilit\u00e9 et la robustesse in\u00e9gal\u00e9es de sa solution, offrant la meilleure qualit\u00e9 de restitution de la voix (MOS) du march\u00e9. Nos experts aident les organisations priv\u00e9es et publiques \u00e0 choisir et d\u00e9ployer les mod\u00e8les relationnels et les IA adapt\u00e9s pour assurer une performance et une satisfaction client maximales.&nbsp;<\/p>\n\n\n\n<p><br>&nbsp;<\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"<p>Une exp\u00e9rience client s\u00e9curis\u00e9e, personnalis\u00e9e et enrichie par l\u2019intelligence artificielle agentique.<\/p>\n","protected":false},"author":1,"featured_media":23020,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[156],"topic":[],"class_list":["post-23017","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-press-release"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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