{"id":23301,"date":"2025-09-18T07:34:13","date_gmt":"2025-09-18T07:34:13","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=news&#038;p=23301"},"modified":"2026-03-25T20:55:50","modified_gmt":"2026-03-25T19:55:50","slug":"odigo-etend-son-expertise-des-services-financiers-avec-une-nouvelle-offre-dediee-au-secteur-de-lassurance","status":"publish","type":"news","link":"https:\/\/odigo.com\/fr\/news\/odigo-etend-son-expertise-des-services-financiers-avec-une-nouvelle-offre-dediee-au-secteur-de-lassurance\/","title":{"rendered":"Odigo \u00e9tend son expertise des services financiers avec une nouvelle offre d\u00e9di\u00e9e au secteur de l\u2019assurance"},"content":{"rendered":"    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p><em>Paris, le 16\/09\/2025<\/em><\/p>\n\n\n\n<p>Odigo, leader europ\u00e9en du CCaaS (Contact Center as a Service) et du CXaaS (Customer Experience as a Service), \u00e9largit son offre aux assureurs. L\u2019entreprise d\u00e9voile une offre d\u00e9di\u00e9e \u00e0 l\u2019assurance, apr\u00e8s le lancement r\u00e9cent de sa solution bancaire. Cette nouveaut\u00e9 combine intelligence artificielle, automatisation et accompagnement humain pour am\u00e9liorer la relation client.<\/p>\n\n\n\n<p>Les assur\u00e9s attendent aujourd\u2019hui plus d\u2019autonomie, de rapidit\u00e9 et de personnalisation. Odigo r\u00e9pond avec une exp\u00e9rience omnicanale fluide et s\u00e9curis\u00e9e. La solution respecte les contraintes r\u00e9glementaires (RGPD, DDA). Son IA avanc\u00e9e analyse les besoins, oriente les demandes et lib\u00e8re les conseillers des t\u00e2ches r\u00e9p\u00e9titives.<\/p>\n\n\n\n<p>\u00ab Apr\u00e8s la banque, l\u2019assurance constitue une \u00e9tape cl\u00e9 de notre strat\u00e9gie sectorielle. Nous aidons les acteurs \u00e0 concilier innovation, performance et confiance client, gr\u00e2ce \u00e0 une solution pr\u00eate \u00e0 l\u2019emploi et \u00e9volutive \u00bb, d\u00e9clare Jean-Marie Tan, VP of Sales chez Odigo.<\/p>\n\n\n\n<p>Les b\u00e9n\u00e9fices attendus incluent :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Jusqu\u2019\u00e0 <strong>40 %<\/strong> de r\u00e9duction des appels trait\u00e9s par les agents gr\u00e2ce \u00e0 l\u2019automatisation.<\/li>\n\n\n\n<li>Jusqu\u2019\u00e0 <strong>20 %<\/strong> de diminution des transferts inutiles entre services.<\/li>\n\n\n\n<li>Jusqu\u2019\u00e0 <strong>50 secondes <\/strong>gagn\u00e9es en moyenne par interaction, gr\u00e2ce \u00e0 la pr\u00e9qualification par le bot.<\/li>\n\n\n\n<li>Une meilleure joignabilit\u00e9 des conseillers, jusqu\u2019\u00e0<strong> +15 %<\/strong>, gr\u00e2ce \u00e0 des outils m\u00e9tier d\u00e9di\u00e9s.<\/li>\n<\/ul>\n\n\n\n<p>Odigo pr\u00e9sentera officiellement cette solution le 18 novembre lors de l\u2019\u00e9v\u00e9nement Argus Factory, au Ch\u00e2teauform\u2019 Metropolitan \u00e0 Paris.<\/p>\n\n\n\n<p>Avec une expertise reconnue en banque et assurance, Odigo accompagne d\u00e9j\u00e0 plus de 70 grandes entreprises du secteur. Ses solutions robustes et s\u00e9curis\u00e9es acc\u00e9l\u00e8rent la transformation digitale et renforcent la relation client.<\/p>\n\n\n\n<p><strong>Pour en savoir plus :<\/strong><\/p>\n\n\n    <section>\n        <div class=\"buttons-block\">\n            <div class=\"container\">\n                <div class=\"buttons buttons--horizontal\">\n                    <a class=\"button-icon\" href=\"https:\/\/odigo.com\/fr\/assurance\/\" id=\"tracking\">Odigo pour l\u2019assurance<\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\t\n\n    <section>\n        <div class=\"buttons-block\">\n            <div class=\"container\">\n                <div class=\"buttons buttons--horizontal\">\n                    <a class=\"button-icon\" href=\"https:\/\/odigo.com\/fr\/banques\/\" id=\"tracking\">Odigo pour le secteur bancaire<\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\t\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-small-font-size\"><strong>\u00c0 propos d\u2019Odigo<\/strong><\/h2>\n\n\n\n<p>Odigo \u00e9dite des solutions CCaaS qui am\u00e9liorent les interactions entre marques et clients. Pionnier de l\u2019exp\u00e9rience client en France, l\u2019entreprise figure aujourd\u2019hui parmi les leaders europ\u00e9ens. Depuis pr\u00e8s de 40 ans, elle accompagne plus de 250 grandes entreprises dans 100 pays. Sa technologie garantit une qualit\u00e9 vocale in\u00e9gal\u00e9e (MOS) et une fiabilit\u00e9 reconnue. Les experts Odigo aident les organisations \u00e0 d\u00e9ployer des mod\u00e8les relationnels et des IA adapt\u00e9es pour maximiser performance et satisfaction client.<\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":23305,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[156],"topic":[],"class_list":["post-23301","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-press-release"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Odigo lance une nouvelle offre pour les assurances<\/title>\n<meta name=\"description\" content=\"Odigo \u00e9tend son savoir-faire aux assurances avec une nouvelle 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