{"id":697,"date":"2021-07-01T07:00:30","date_gmt":"2021-07-19T11:56:29","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/news\/odigo-annonce-le-lancement-dodigo-for-salesforce-pour-service-cloud-voice-sur-le-salesforce-appexchange\/"},"modified":"2026-04-03T16:52:35","modified_gmt":"2026-04-03T15:52:35","slug":"odigo-annonce-le-lancement-dodigo-for-salesforce-pour-service-cloud-voice-sur-le-salesforce-appexchange","status":"publish","type":"news","link":"https:\/\/odigo.com\/fr\/news\/odigo-annonce-le-lancement-dodigo-for-salesforce-pour-service-cloud-voice-sur-le-salesforce-appexchange\/","title":{"rendered":"Odigo annonce le lancement d\u2019Odigo for Salesforce pour Service Cloud Voice sur le Salesforce AppExchange"},"content":{"rendered":" \n\n
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Odigo annonce le lancement d\u2019Odigo for Salesforce pour Service Cloud Voice sur le Salesforce AppExchange, la premi\u00e8re marketplace mondiale pour le cloud d\u2019entreprise<\/strong><\/p>\n\n\n\n

Issy-les-Moulineaux, le 1er juillet 2021<\/strong> \u2013 Odigo a annonc\u00e9 aujourd\u2019hui le lancement d\u2019une nouvelle version d\u2019Odigo for Salesforce sur le Salesforce AppExchange. Elle permet aux clients de connecter Odigo au produit Service Cloud Voice<\/a> de Salesforce. Service Cloud Voice rassemble le t\u00e9l\u00e9phone, les canaux num\u00e9riques et les donn\u00e9es CRM en une m\u00eame vue centralis\u00e9e pour les conseillers client\u00e8le. Les entreprises peuvent d\u00e9sormais int\u00e9grer leurs solutions t\u00e9l\u00e9phoniques pr\u00e9f\u00e9r\u00e9es \u00e0 Service Cloud Voice avec Service Cloud Voice for Partner Telephony<\/strong>, cr\u00e9ant ainsi une exp\u00e9rience unifi\u00e9e sur les canaux num\u00e9riques et permettant aux conseillers de fournir un service plus rapide, plus intelligent et plus personnalis\u00e9.<\/p>\n\n\n\n

Int\u00e9gr\u00e9 directement \u00e0 Service Cloud, Odigo est actuellement disponible sur l\u2019AppExchange \u00e0 l\u2019adresse suivante : www.appexchange.salesforce.com<\/a><\/p>\n\n\n\n

Odigo pour Salesforce<\/h2>\n\n\n\n

Odigo propose depuis 7 ans un couplage t\u00e9l\u00e9phonie-informatique (CTI) avec Salesforce, avec une couverture mondiale (plus de 100 pays) et des fonctionnalit\u00e9s avanc\u00e9es telles que le callbot, le SMS, le rappel, les campagnes sortantes, le call-and-pay ou encore l\u2019enregistrement et le monitoring, associ\u00e9es \u00e0 la palette compl\u00e8te des puissants outils pour entreprise d\u2019Odigo (supervision, analyses de donn\u00e9es, etc.). La nouvelle option Service Cloud Voice<\/a> for Partner Telephony permettra \u00e0 Odigo de proposer une solution CCaaS qui combine une architecture bas\u00e9e sur les donn\u00e9es et des capacit\u00e9s de natural language processing (NLP) avec les capacit\u00e9s d\u2019intelligence artificielle (IA) d\u2019Einstein.<\/p>\n\n\n\n

Selon Thibaud Pietri, Chief Product Officer chez Odigo<\/strong> : \u00ab L\u2019\u00e9quipe d\u2019Odigo est ravie d\u2019int\u00e9grer notre technologie propri\u00e9taire Odigo CCaaS \u00e0 Salesforce. Les clients que nous accompagnons pourront b\u00e9n\u00e9ficier des avantages de notre innovation continue, notamment d\u2019une efficacit\u00e9 accrue des centres de contacts, de parcours clients m\u00e9morables et d\u2019une exp\u00e9rience agent gratifiante. \u00bb<\/p>\n\n\n\n

\u00ab Odigo for Salesforce est un ajout bienvenu \u00e0 l\u2019\u00e9cosyst\u00e8me Service Cloud Voice \u00bb, a d\u00e9clar\u00e9 Patrick Beyries, VP of Product Management, Service Cloud<\/strong>. \u00ab L\u2019expansion de Service Cloud Voice for Partner Telephony permet aux clients de combiner l\u2019exp\u00e9rience de la t\u00e9l\u00e9phonie de mani\u00e8re native au sein de l\u2019espace de travail des conseillers, associ\u00e9e aux donn\u00e9es CRM, aux processus et \u00e0 l\u2019intelligence vocale. \u00bb<\/p>\n\n\n\n

\u00c0 propos du Salesforce AppExchange<\/h2>\n\n\n\n

Le Salesforce AppExchange, la premi\u00e8re marketplace pour le cloud d\u2019entreprise, permet aux entreprises, aux d\u00e9veloppeurs et aux entrepreneurs de cr\u00e9er, de commercialiser et de se d\u00e9velopper selon des m\u00e9thodes totalement nouvelles. Avec plus de 6000 annonces, 9 millions d\u2019installations par des clients et 117 000 \u00e9valuations par des pairs, l\u2019AppExchange permet aux clients de toutes tailles et de tous les secteurs d\u2019activit\u00e9 d\u2019acc\u00e9der \u00e0 des applications cl\u00e9s en main ou personnalisables, ainsi qu\u2019\u00e0 des consultants certifi\u00e9s Salesforce, pour relever tous les d\u00e9fis commerciaux.<\/p>\n\n\n\n

\u00c0 propos d\u2019Odigo<\/h2>\n\n\n\n

Odigo facilite les relations entre les grandes organisations et les individus gr\u00e2ce \u00e0 une plateforme cloud de gestion de centre de contacts de renomm\u00e9e mondiale. Nos technologies de pointe permettent une exp\u00e9rience client cross-canal harmonieuse et efficace puis favorisent la satisfaction et l\u2019engagement des collaborateurs. Odigo accompagne plus de 400 000 utilisateurs sur tous les continents. Pionnier sur le march\u00e9 depuis pr\u00e8s de 25 ans, Odigo compte aujourd\u2019hui 250 clients dans le monde.<\/p>\n\n\n\n

Rendez-vous sur : <\/strong>\nodigo.com\/fr<\/a><\/p>\n\n\n\n

Contactez-nous : <\/strong>\ncontact.odigo.fr@odigo.com<\/a><\/p>\n\n\n\n

Ressources compl\u00e9mentaires<\/strong><\/p>\n\n\n\n

\u25cf Likez Salesforce sur Facebook: www.facebook.com\/salesforce<\/a>\n\u25cf Suivez Salesforce sur Twitter: www.twitter.com\/salesforce<\/a>\n\u25cf Suivez Odigo sur LinkedIn: www.linkedin.com\/company\/odigo<\/a>\n\u25cf Suivez Odigo sur Twitter: www.twitter.com\/OdigoFr<\/a><\/p>\n\n\n\n

Salesforce, AppExchange, Service Cloud et autres font partie des marques d\u00e9pos\u00e9es de salesforce.com, inc.<\/p>\n\n\n

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Les clients d’Odigo peuvent d\u00e9sormais b\u00e9n\u00e9ficier d’une application qui leur permet d\u2019associer leur t\u00e9l\u00e9phonie avec leurs donn\u00e9es CRM, de traiter les appels plus rapidement gr\u00e2ce \u00e0 l’automatisation intelligente (IA), de fid\u00e9liser leurs clients \u00e0 chaque conversation t\u00e9l\u00e9phonique et de superviser leurs \u00e9quipes de n’importe o\u00f9 et en temps r\u00e9el.<\/p>\n","protected":false},"author":1,"featured_media":698,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[156],"topic":[],"class_list":["post-697","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-press-release"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"\nlancement d\u2019Odigo for Salesforce<\/title>\n<meta name=\"description\" content=\"Odigo a annonc\u00e9 le lancement d\u2019une nouvelle version d\u2019Odigo for Salesforce 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