{"id":718,"date":"2020-11-06T06:40:06","date_gmt":"2020-11-06T06:40:06","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/news\/odigo-et-ddm-consulting-unissent-leurs-forces\/"},"modified":"2020-11-06T06:40:06","modified_gmt":"2020-11-06T06:40:06","slug":"odigo-et-ddm-consulting-unissent-leurs-forces","status":"publish","type":"news","link":"https:\/\/odigo.com\/fr\/news\/odigo-et-ddm-consulting-unissent-leurs-forces\/","title":{"rendered":"Odigo et DDM Consulting unissent leurs forces"},"content":{"rendered":"\n\n\n<section class=\"wp-block-odigo-blocks-wrapper-single-news section\"><div class=\"container\"><div class=\"row\">    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p><strong>Odigo, <\/strong>la seule entreprise europ\u00e9enne nomm\u00e9e <a href=\"https:\/\/odigo.com\/fr-fr\/a-propos\/news\/odigo-nomme-leader-dans-le-rapport-isg-provider-lens-ccaas-2020\/\">Leader<\/a> dans l\u2019\u00e9dition 2020 du ISG Provider Lens\u2122 Contact Center as a Service, est honor\u00e9e d\u2019annoncer un partenariat avec <strong><a href=\"https:\/\/ddmconsulting.eu\/en\/\">DDM Consulting<\/a>,<\/strong> un int\u00e9grateur de solutions informatiques de renom dot\u00e9 d\u2019une vaste exp\u00e9rience dans la fourniture de solutions de centres de contacts intelligentes aux grandes organisations.<\/p>\n\n\n\n<p>Ayant son si\u00e8ge en Belgique, DDM Consulting poss\u00e8de une solide expertise des march\u00e9s allemand, n\u00e9erlandais et belge gr\u00e2ce \u00e0 un r\u00e9seau de filiales locales ayant permis la constitution d\u2019une client\u00e8le stable. Depuis 2005, la soci\u00e9t\u00e9 aide les grandes entreprises \u00e0 mieux servir leurs clients, accro\u00eetre leur satisfaction et gagner en efficacit\u00e9.<\/p>\n\n\n\n<p>Dominique Toubin, VP Indirect Sales chez Odigo, a d\u00e9clar\u00e9 que \u00ab&nbsp;ce partenariat s\u2019inscrit en droite ligne de la d\u00e9cision prise r\u00e9cemment par Odigo d\u2019accro\u00eetre sa pr\u00e9sence sur les march\u00e9s allemand et du Benelux gr\u00e2ce \u00e0 un r\u00e9seau de revendeurs tri\u00e9s sur le volet, b\u00e9n\u00e9ficiant de solides attaches locales et d\u2019une reconnaissance \u00e9tablie sur le march\u00e9&nbsp;\u00bb.<\/p>\n\n\n\n<p>Napoleon Theuns, le PDG de DDM a d\u00e9clar\u00e9 : \u00ab&nbsp;DDM Consulting affiche d\u00e9j\u00e0 des r\u00e9sultats remarquables sur le march\u00e9 de l\u2019exp\u00e9rience client des entreprises. Ce partenariat nous permettra de consolider notre statut de partenaire de choix en mati\u00e8re d\u2019exp\u00e9rience client, gr\u00e2ce aux formidables capacit\u00e9s d\u2019int\u00e9gration d\u2019Odigo avec un large \u00e9ventail d\u2019applications&nbsp;\u00bb.<\/p>\n\n\n\n<p>Odigo vient enrichir le catalogue de DDM d\u2019une plateforme omnicanale compl\u00e8te qui contient tous les ingr\u00e9dients n\u00e9cessaires au succ\u00e8s sur le march\u00e9 des grandes entreprises en Europe :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Intelligence artificielle (IA), compr\u00e9hension du langage naturel (NLU) et capacit\u00e9s d\u2019automatisation des interactions,<\/li>\n\n\n\n<li>Une int\u00e9gration CRM sans pareil (avec, notamment, Salesforce, Microsoft Dynamics et Pegasystems),<\/li>\n\n\n\n<li>Des \u00e9quipes de conseil et support d\u00e9di\u00e9es, expertes en mati\u00e8re de strat\u00e9gies CCaaS.<\/li>\n<\/ul>\n\n\n\n<p>Cette alliance illustre les visions et objectifs partag\u00e9s d\u2019Odigo et de DDM, \u00e0 savoir donner \u00e0 leurs clients les moyens de proposer la meilleure exp\u00e9rience client possible en pla\u00e7ant le client au c\u0153ur de leurs activit\u00e9s. Les services, les produits, les exp\u00e9riences et l\u2019expertise des deux soci\u00e9t\u00e9s r\u00e9pondent parfaitement aux besoins des grandes organisations qui ont \u00e0 g\u00e9rer des interactions nombreuses et vari\u00e9es avec leurs clients.<\/p>\n\n\n\n<p>2021 sera l\u2019ann\u00e9e de la satisfaction client !<\/p>\n\n\n\n<p><strong>A propos de DDM&nbsp; &nbsp; &nbsp;<\/strong><\/p>\n\n\n\n<p>Pour contacter DDM, adressez-vous \u00e0 Rijk van Ooijen, responsable marketing, par t\u00e9l\u00e9phone (+316 30634776) ou par e-mail (rijk@ddmconsulting.eu).<\/p>\n\n\n<section class=\"section\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"badges\"><\/div>\n\t\t\t<\/div>\n\t\t<\/section>    \n    \n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    <\/div><\/div><\/section>\n\n\n\n\n","protected":false},"excerpt":{"rendered":"<p>Odigo renforce sa pr\u00e9sence en Allemagne et au Benelux en s&rsquo;associant \u00e0 DDM Consulting, un int\u00e9grateur de solutions informatiques d&rsquo;Europe de l&rsquo;Ouest qui fournit des solutions de centre de contacts aux grandes organisations.<\/p>\n","protected":false},"author":1,"featured_media":719,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[152],"topic":[],"class_list":["post-718","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-news"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Odigo et DDM Consulting s&#039;associent<\/title>\n<meta name=\"description\" content=\"Odigo renforce sa pr\u00e9sence en Allemagne et au Benelux en s&#039;associant \u00e0 DDM Consulting, un int\u00e9grateur de solutions informatiques d&#039;Europe de l&#039;Ouest qui fournit des solutions de centre de contacts aux grandes 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