{"id":728,"date":"2019-10-25T09:42:25","date_gmt":"2019-10-25T09:42:25","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/news\/odigo-nomme-leader-dans-le-magic-quadrant-2019-de-gartner-dans-la-categorie-contact-center-as-a-service-ccaas-europe-de-louest\/"},"modified":"2026-03-25T21:20:55","modified_gmt":"2026-03-25T20:20:55","slug":"odigo-nomme-leader-dans-le-magic-quadrant-2019-de-gartner-dans-la-categorie-contact-center-as-a-service-ccaas-europe-de-louest","status":"publish","type":"news","link":"https:\/\/odigo.com\/fr\/news\/odigo-nomme-leader-dans-le-magic-quadrant-2019-de-gartner-dans-la-categorie-contact-center-as-a-service-ccaas-europe-de-louest\/","title":{"rendered":"Odigo nomm\u00e9 Leader dans le Magic Quadrant 2019 de Gartner dans la cat\u00e9gorie \u00ab&nbsp;Contact Center as a Service&nbsp;\u00bb (CCaaS), Europe de l&rsquo;Ouest"},"content":{"rendered":"    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p><strong>Paris, le 25 octobre 2019 \u2013 Pour la cinqui\u00e8me ann\u00e9e cons\u00e9cutive, <a href=\"https:\/\/odigo.com\/fr-fr\/\">Odigo<\/a> a \u00e9t\u00e9 nomm\u00e9 Leader dans le Magic Quadrant de Gartner dans la cat\u00e9gorie \u00ab Contact Center as a Service \u00bb (CCaaS) en Europe de l\u2019Ouest*. Dans l\u2019\u00e9dition 2019 du Magic Quadrant, Gartner a \u00e9valu\u00e9 huit fournisseurs en fonction de leur capacit\u00e9 d\u2019ex\u00e9cution et de l\u2019exhaustivit\u00e9 de leur vision.<\/strong><\/p>\n\n\n\n<p>Les Leaders pr\u00e9sents dans ce Magic Quadrant de Gartner peuvent \u00eatre d\u00e9crits comme \u00ab <em>des fournisseurs disposant d\u2019un produit multicanal robuste et d\u2019une offre de services associ\u00e9e, qui ont d\u00e9j\u00e0 accumul\u00e9 un vaste portefeuille de clients de toutes tailles. Ces Leaders sont \u00e9galement en mesure de d\u00e9ployer leurs solutions \u00e0 l\u2019\u00e9chelle paneurop\u00e9enne, tout comme d\u2019apporter un soutien op\u00e9rationnel \u00e0 l\u2019\u00e9chelle nationale dans diff\u00e9rents pays <\/em>\u00bb.<\/p>\n\n\n\n<p><em>\u00ab&nbsp;Nous sommes extr\u00eamement fiers de cette nouvelle nomination au Magic Quadrant de Gartner, pour la cinqui\u00e8me ann\u00e9e cons\u00e9cutive&nbsp;\u00bb, <\/em>pr\u00e9cise Erwan Le Duff, CEO d\u2019Odigo<em>. \u00ab&nbsp;Elle vient r\u00e9compenser une soif insatiable d\u2019innovation partag\u00e9e par l\u2019ensemble de nos collaborateurs. Professionnels passionn\u00e9s, ce sont eux les artisans de notre d\u00e9veloppement. Cette nomination nous la devons avant tout aux clients qui nous ont accord\u00e9 leur confiance. C\u2019est gr\u00e2ce \u00e0 cette confiance sans cesse renouvel\u00e9e, que nous avons pu atteindre le rang de Leader sur le march\u00e9 du Contact Center as a Service (CCaaS) en Europe. Ensemble, continuons \u00e0 construire les conversations de demain !&nbsp;\u00bb<\/em><\/p>\n\n\n\n<p><a href=\"https:\/\/odigo.com\/fr-fr\/\">Odigo<\/a> est une solution de Contact Center as a Service bien \u00e9tablie, tr\u00e8s facile d\u2019utilisation, tr\u00e8s fiable et innovante, conditions pr\u00e9requises pour une exp\u00e9rience client sublim\u00e9e. Elle offre \u00e0 la fois des options de personnalisation au niveau local et des synergies mondiales, rendues possibles gr\u00e2ce au travail d\u2019une \u00e9quipe hautement qualifi\u00e9e et exp\u00e9riment\u00e9e de plus de 400 experts, afin de proposer les meilleurs d\u00e9bouch\u00e9s commerciaux possibles aux clients du monde entier.<\/p>\n\n\n\n<p>Cliquez sur le lien suivant pour t\u00e9l\u00e9charger gratuitement un exemplaire du rapport : <a href=\"http:\/\/bit.ly\/35XJw2y\">http:\/\/bit.ly\/35XJw2y<\/a><\/p>\n\n\n\n<p><em>Gartner, Magic Quadrant for Contact Center as a Service, Western Europe, Simon Harrison | Steve Blood | Drew Kraus, 15 October 2019.<\/em><\/p>\n\n\n\n<p>*La soci\u00e9t\u00e9 Odigo \u00e9tait pr\u00e9c\u00e9demment nomm\u00e9e en tant que Capgemini (Prosodie), car elle a chang\u00e9 de nom en janvier 2019.<\/p>\n\n\n\n<p><strong>Clause de non-responsabilit\u00e9 de Gartner<\/strong><\/p>\n\n\n\n<p>Gartner ne cautionne aucun fournisseur, produit ou service mentionn\u00e9 dans ses publications de recherche, ni ne recommande aux utilisateurs de technologies de faire leur choix uniquement parmi les solutions des fournisseurs en t\u00eate du classement ou distingu\u00e9es de quelque autre forme que ce soit. Les publications de recherche Gartner reposent sur les avis des \u00e9quipes de recherche de Gartner et ne doivent en aucun cas \u00eatre consid\u00e9r\u00e9es comme des d\u00e9clarations de fait. Gartner exclut toute garantie, expresse ou tacite, concernant ces recherches, y compris toute garantie de commercialisation et d\u2019ad\u00e9quation \u00e0 un usage particulier.<\/p>\n\n\n\n<p><strong>\u00c0 propos d\u2019Odigo<\/strong><\/p>\n\n\n\n<p>Odigo, une marque Capgemini, anciennement Prosodie-Capgemini, facilite les relations entre les grandes organisations et les individus gr\u00e2ce \u00e0 une plateforme cloud de gestion de centre de contact de renomm\u00e9e mondiale. Nos technologies de pointe permettent une exp\u00e9rience client cross-canal harmonieuse et efficace puis favorisent la satisfaction et l\u2019engagement des collaborateurs. Odigo accompagne plus de 400 000 utilisateurs sur tous les continents. Pionnier sur le march\u00e9 depuis pr\u00e8s de 25 ans, Odigo compte aujourd\u2019hui 200 clients dans le monde. Rendez-vous sur : <a href=\"https:\/\/odigo.com\/fr-fr\/\">https:\/\/odigo.com\/fr<\/a><\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"<p>Pour la cinqui\u00e8me ann\u00e9e cons\u00e9cutive, Odigo a \u00e9t\u00e9 nomm\u00e9 Leader dans le Magic Quadrant de Gartner dans la cat\u00e9gorie \u00ab Contact Center as a Service \u00bb (CCaaS) en Europe de l&rsquo;Ouest*. Dans l&rsquo;\u00e9dition 2019 du Magic Quadrant, Gartner a \u00e9valu\u00e9 huit fournisseurs en fonction de leur capacit\u00e9 d\u2019ex\u00e9cution et de l\u2019exhaustivit\u00e9 de leur vision.<\/p>\n","protected":false},"author":1,"featured_media":729,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":"2 min"},"tags":[66],"news-type":[156],"topic":[],"class_list":["post-728","news","type-news","status-publish","has-post-thumbnail","hentry","tag-gartner","news-type-press-release"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Odigo nomm\u00e9 Leader dans le Magic Quadrant 2019 de Gartner dans la cat\u00e9gorie \u00ab Contact Center as a Service \u00bb (CCaaS) en Europe de l&#039;Ouest<\/title>\n<meta name=\"description\" content=\"Pour la cinqui\u00e8me ann\u00e9e cons\u00e9cutive, Odigo a \u00e9t\u00e9 nomm\u00e9 Leader dans le Magic Quadrant de Gartner dans la cat\u00e9gorie \u00ab Contact Center as a Service \u00bb (CCaaS) en Europe de l&#039;Ouest*. 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