{"id":9122,"date":"2021-10-04T08:33:00","date_gmt":"2021-10-04T08:33:00","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=news&#038;p=9122"},"modified":"2026-04-10T16:34:27","modified_gmt":"2026-04-10T15:34:27","slug":"erwan-le-duff-ceo-dodigo-est-linvite-de-bfm-business","status":"publish","type":"news","link":"https:\/\/odigo.com\/fr\/news\/erwan-le-duff-ceo-dodigo-est-linvite-de-bfm-business\/","title":{"rendered":"Erwan Le Duff, CEO d&rsquo;Odigo, est l&rsquo;invit\u00e9 de BFM Business"},"content":{"rendered":"\n\n    <section\n        class=\"  section article-body news-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p><strong>#D\u00e9cryptage et analyse de la relation client \u00e0 travers les diff\u00e9rents canaux de communication. Erwan Le Duff, sur le plateau TV de BFM Business, revient sur les grandes tendances du secteur, ses enjeux et l\u2019expertise d\u2019Odigo en mati\u00e8re de Contact Center as a Service (CCaas).<\/strong><\/p>\n\n\n\n<p><strong>Retrouvez l&rsquo;int\u00e9gralit\u00e9 de l&rsquo;interview sur BFM TV ci-dessous.<\/strong><\/p>\n\n\n\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/xn_6Ez6m8Ao\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture;\" allowfullscreen=\"\">&lt;\/p><\/iframe><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n\n\n","protected":false},"excerpt":{"rendered":"<p>Digitalisation, hybridation, personnalisation : le \u00ab new normal \u00bb de la Relation Client ? Erwan Le Duff est l\u2019invit\u00e9 de l\u2019\u00e9mission #D\u00e9cryptage de St\u00e9phane Pedrazzi. Retrouvez l\u2019int\u00e9gralit\u00e9 de son interview.<\/p>\n","protected":false},"author":1,"featured_media":9148,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[152],"topic":[],"class_list":["post-9122","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-news"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Erwan Le Duff, CEO d&#039;Odigo, est l&#039;invit\u00e9 de BFM Business<\/title>\n<meta name=\"description\" content=\"Retrouvez l&#039;intervention d&#039;Erwan le Duff, CEO d&#039;Odigo, sur BFM Business. Il y d\u00e9crypte les tendances de l&#039;exp\u00e9rience client et de l&#039;IA.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo.com\/fr\/news\/erwan-le-duff-ceo-dodigo-est-linvite-de-bfm-business\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Erwan Le Duff, CEO d&#039;Odigo, est l&#039;invit\u00e9 de BFM Business\" \/>\n<meta property=\"og:description\" content=\"Retrouvez l&#039;intervention d&#039;Erwan le Duff, CEO d&#039;Odigo, sur BFM Business. 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