{"id":9956,"date":"2021-12-16T09:02:38","date_gmt":"2021-12-16T09:02:38","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=news&p=9956"},"modified":"2026-03-25T21:11:18","modified_gmt":"2026-03-25T20:11:18","slug":"odigo-annonce-lintegration-de-dialogflow-cx-de-google-cloud-a-son-offre-dintelligence-artificielle-conversationnelle","status":"publish","type":"news","link":"https:\/\/odigo.com\/fr\/news\/odigo-annonce-lintegration-de-dialogflow-cx-de-google-cloud-a-son-offre-dintelligence-artificielle-conversationnelle\/","title":{"rendered":"Odigo annonce l\u2019int\u00e9gration de Dialogflow CX de Google Cloud \u00e0 son offre d\u2019Intelligence Artificielle conversationnelle"},"content":{"rendered":" \n\n
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Paris, le 16 d\u00e9cembre 2021 \u2013 <\/strong>Odigo, le sp\u00e9cialiste fran\u00e7ais des solutions omnicanales de centre de contacts, poursuit ses investissements afin d\u2019\u00eatre \u00e0 la pointe de l\u2019innovation en mati\u00e8re d\u2019intelligence artificielle (IA), par le biais de l\u2019int\u00e9gration de la nouvelle version de la solution Dialogflow CX de Google Cloud. Gr\u00e2ce \u00e0 Odigo, les clients qui le d\u00e9sirent peuvent b\u00e9n\u00e9ficier des fonctionnalit\u00e9s les plus innovantes du march\u00e9 en mati\u00e8re d\u2019intelligence artificielle conversationnelle.<\/p>\n\n\n\n

Odigo est l\u2019un des premiers fournisseurs de solutions CCaaS \u00e0 proposer Google Dialogflow CX en compl\u00e9ment de sa solution native. Ces outils d\u2019IA permettent aux agents virtuels (bots) de g\u00e9rer des conversations plus complexes et de d\u00e9tecter plus pr\u00e9cis\u00e9ment les intentions des clients sur tous les canaux, notamment le t\u00e9l\u00e9phone (serveur vocal interactif).<\/p>\n\n\n\n

Acteur cl\u00e9 et pionnier de l\u2019intelligence artificielle dans les solutions de centre de contacts, Odigo accompagne depuis plus de 30 ans les grandes entreprises fran\u00e7aises et internationales en leur offrant des solutions cloud de Contact Center as a Service (CCaaS) cl\u00e9 en main. Avec ce connecteur \u00e0 Google Dialogflow CX<\/a>, Odigo permet \u00e0 ses clients de tirer parti de leurs investissements ant\u00e9rieurs et de continuer \u00e0 b\u00e9n\u00e9ficier des outils d\u2019IA de Google en utilisant les solutions CCaaS d\u2019Odigo.<\/p>\n\n\n\n

\u00ab Odigo favorise un mod\u00e8le ouvert \u00e0 l\u2019\u00e9cosyst\u00e8me des leaders technologiques, pour aider les entreprises \u00e0 offrir la meilleure exp\u00e9rience possible \u00e0 leurs propres clients et employ\u00e9s. En nous appuyant sur un partenariat solide avec Goog<\/em>le Cloud sur l\u2019intelligence artificielle, nous sommes fiers d\u2019annoncer le support de Google Dialogflow CX, qui permet de construire des exp\u00e9riences conversationnelles de haute qualit\u00e9 entre les entreprises et leurs clients \u00bb<\/em>, <\/em>explique Thibaud Pietri, Chief Product Officer chez Odigo<\/strong>.<\/p>\n\n\n\n

\u00c0 propos d\u2019Odigo<\/strong><\/p>\n\n\n\n

Odigo facilite les relations entre les grandes organisations et les individus gr\u00e2ce \u00e0 une plateforme cloud de gestion de centre de contacts de renomm\u00e9e mondiale. Nos technologies de pointe permettent une exp\u00e9rience client cross-canal harmonieuse et efficace puis favorisent la satisfaction et l\u2019engagement des collaborateurs. Odigo accompagne plus de 400 000 utilisateurs sur tous les continents. Pionnier sur le march\u00e9 depuis pr\u00e8s de 25 ans, Odigo compte aujourd\u2019hui 250 clients dans le monde.<\/p>\n\n\n\n

Contacts Presse – Agence BCW\u202f<\/strong><\/p>\n\n\n\n

Chadia Messaoudi \/ Paolo Ghilardi <\/p>\n\n\n\n

odigo@bcw-global.com<\/a><\/p>\n\n <\/div>\n\n <\/div>\n <\/div>\n\n <\/section>\n ","protected":false},"excerpt":{"rendered":"

Odigo est l\u2019un des premiers fournisseurs de solutions CCaaS (Contact Center as a Service) \u00e0 proposer ce choix pour mieux r\u00e9pondre aux besoins de ses clients. Odigo r\u00e9affirme ainsi son engagement et leadership dans les solutions d\u2019intelligence artificielle conversationnelle.<\/p>\n","protected":false},"author":1,"featured_media":9958,"template":"","meta":{"_acf_changed":false,"external_url":"","publisher_name":"","footnotes":"","reading_time":""},"tags":[],"news-type":[156],"topic":[],"class_list":["post-9956","news","type-news","status-publish","has-post-thumbnail","hentry","news-type-press-release"],"acf":{"news-external-url":"","news-publisher-name":""},"yoast_head":"\nOdigo int\u00e8gre Google Dialogflow CX \u00e0 son offre d\u2019IA conversationnelle<\/title>\n<meta name=\"description\" content=\"En int\u00e9grant Google Dialogflow CX \u00e0 sa solution, Odigo donne \u00e0 ses clients la possibilit\u00e9 de choisir l\u2019outil d\u2019IA conversationnelle qui correspond au mieux \u00e0 leurs besoins.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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