{"id":1009774,"date":"2026-04-15T15:36:32","date_gmt":"2026-04-15T14:36:32","guid":{"rendered":"https:\/\/odigo.com\/?page_id=1009774"},"modified":"2026-04-20T17:12:28","modified_gmt":"2026-04-20T16:12:28","slug":"odigo-extended-contact-center","status":"publish","type":"page","link":"https:\/\/odigo.com\/fr\/odigo-extended-contact-center\/","title":{"rendered":"Odigo Extended Contact Center\u2122"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1009774\" class=\"elementor elementor-1009774\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50882bc6 e-flex e-con-boxed e-con e-parent\" data-id=\"50882bc6\" data-element_type=\"container\" data-e-type=\"container\" id=\"demander-demo\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-76c05b39 e-con-full e-flex e-con e-child\" data-id=\"76c05b39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23787d70 elementor-widget elementor-widget-heading\" data-id=\"23787d70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Centre de contact \u00e9tendu: la solution pour am\u00e9liorer la relation client.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39773a9e elementor-widget elementor-widget-text-editor\" data-id=\"39773a9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Impliquez tous vos collaborateurs dans la relation client gr\u00e2ce \u00e0 un centre de contact \u00e9tendu.<br data-start=\"1848\" data-end=\"1851\" \/>Avec Odigo Extended Contact Center\u2122, vos experts m\u00e9tier, vos \u00e9quipes terrain collaborent et r\u00e9pondent plus rapidement aux demandes clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58a458ba e-con-full e-flex e-con e-child\" data-id=\"58a458ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48fbca55 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"48fbca55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"10\" viewBox=\"0 0 14 10\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.5167 0.223579C13.8148 0.521684 13.8148 1.00501 13.5167 1.30311L5.11985 9.69992C4.82174 9.99803 4.33842 9.99803 4.04031 9.69992L0.223579 5.88319C-0.0745263 5.58509 -0.0745263 5.10176 0.223579 4.80366C0.521684 4.50555 1.00501 4.50555 1.30311 4.80366L4.58008 8.08062L12.4371 0.223579C12.7352 -0.0745263 13.2185 -0.0745263 13.5167 0.223579Z\" fill=\"#FF3466\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Am\u00e9liorez la R\u00e9solution au Premier Contact (FCR)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"10\" viewBox=\"0 0 14 10\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.5167 0.223579C13.8148 0.521684 13.8148 1.00501 13.5167 1.30311L5.11985 9.69992C4.82174 9.99803 4.33842 9.99803 4.04031 9.69992L0.223579 5.88319C-0.0745263 5.58509 -0.0745263 5.10176 0.223579 4.80366C0.521684 4.50555 1.00501 4.50555 1.30311 4.80366L4.58008 8.08062L12.4371 0.223579C12.7352 -0.0745263 13.2185 -0.0745263 13.5167 0.223579Z\" fill=\"#FF3466\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9duisez les transferts d'appels<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5669ec82 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5669ec82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"10\" viewBox=\"0 0 14 10\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.5167 0.223579C13.8148 0.521684 13.8148 1.00501 13.5167 1.30311L5.11985 9.69992C4.82174 9.99803 4.33842 9.99803 4.04031 9.69992L0.223579 5.88319C-0.0745263 5.58509 -0.0745263 5.10176 0.223579 4.80366C0.521684 4.50555 1.00501 4.50555 1.30311 4.80366L4.58008 8.08062L12.4371 0.223579C12.7352 -0.0745263 13.2185 -0.0745263 13.5167 0.223579Z\" fill=\"#FF3466\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Valorisez et engagez tous vos collaborateurs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"10\" viewBox=\"0 0 14 10\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.5167 0.223579C13.8148 0.521684 13.8148 1.00501 13.5167 1.30311L5.11985 9.69992C4.82174 9.99803 4.33842 9.99803 4.04031 9.69992L0.223579 5.88319C-0.0745263 5.58509 -0.0745263 5.10176 0.223579 4.80366C0.521684 4.50555 1.00501 4.50555 1.30311 4.80366L4.58008 8.08062L12.4371 0.223579C12.7352 -0.0745263 13.2185 -0.0745263 13.5167 0.223579Z\" fill=\"#FF3466\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Renforcez votre image de marque et la fid\u00e9lisation client<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d0d7c75 e-con-full e-flex e-con e-child\" data-id=\"3d0d7c75\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-557c254 elementor-widget elementor-widget-shortcode\" data-id=\"557c254\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div\n        data-form-id='3050bcf6-ef41-f011-8779-000d3ae79183'\n        data-form-api-url='https:\/\/public-fra.mkt.dynamics.com\/api\/v1.0\/orgs\/d98558b1-4a18-4bf1-b422-24486dc50410\/landingpageforms'\n        data-cached-form-url='https:\/\/assets-fra.mkt.dynamics.com\/d98558b1-4a18-4bf1-b422-24486dc50410\/digitalassets\/forms\/3050bcf6-ef41-f011-8779-000d3ae79183' ><\/div>\n        <script src = 'https:\/\/formui-usa1.mkt.dynamics.com\/fra\/FormLoader\/FormLoader.bundle.js' ><\/script><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1bf9c877 e-flex e-con-boxed e-con e-parent\" data-id=\"1bf9c877\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-381251fb e-flex e-con-boxed e-con e-child\" data-id=\"381251fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4022a113 elementor-widget elementor-widget-heading\" data-id=\"4022a113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Odigo Extended Contact Center\u2122<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ffa0f56 elementor-widget elementor-widget-heading\" data-id=\"2ffa0f56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qu\u2019est-ce qu\u2019un centre de contact \u00e9tendu ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c985b4d e-con-full e-flex e-con e-child\" data-id=\"6c985b4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-39fa1c26 e-con-full e-flex e-con e-child\" data-id=\"39fa1c26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-190b0267 elementor-widget elementor-widget-image\" data-id=\"190b0267\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1000\" height=\"1000\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/09\/Extended-1.jpg\" class=\"attachment-large size-large wp-image-108676\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/09\/Extended-1.jpg 1000w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/09\/Extended-1-300x300.jpg 300w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/09\/Extended-1-150x150.jpg 150w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/09\/Extended-1-768x768.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53eed094 e-con-full e-flex e-con e-child\" data-id=\"53eed094\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cca562d elementor-widget elementor-widget-heading\" data-id=\"1cca562d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Etendre la relation client \u00e0 toute l'entreprise<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54de815e elementor-widget elementor-widget-text-editor\" data-id=\"54de815e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"724\" data-end=\"884\">Un centre de contact \u00e9tendu permet \u00e0 tous les collaborateurs de l\u2019entreprise d\u2019acc\u00e9der aux m\u00eames outils et informations. Ils disposent ainsi des m\u00eames ressources que les conseillers du service client.<\/p><p data-start=\"891\" data-end=\"1101\">Gr\u00e2ce \u00e0 cette approche, les experts m\u00e9tier et terrain g\u00e8rent directement les interactions clients en temps r\u00e9el.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d6dbba6 e-con-full e-flex e-con e-parent\" data-id=\"5d6dbba6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3c89db07 e-flex e-con-boxed e-con e-child\" data-id=\"3c89db07\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-445458fd e-flex e-con-boxed e-con e-child\" data-id=\"445458fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2352bdc5 elementor-widget elementor-widget-heading\" data-id=\"2352bdc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">BENEFICES <\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1af63562 elementor-widget elementor-widget-heading\" data-id=\"1af63562\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les avantages d\u2019Odigo Extended Contact Center pour la relation client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c485177 e-con-full e-flex e-con e-child\" data-id=\"2c485177\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-64f48a0c e-con-full e-flex e-con e-child\" data-id=\"64f48a0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f0d79d3 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"6f0d79d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M3.91512 8.06472C3.86489 7.74099 3.83883 7.40934 3.83883 7.07163C3.83883 3.50087 6.75254 0.606201 10.3468 0.606201C13.941 0.606201 16.8548 3.50087 16.8548 7.07163C16.8548 7.87826 16.7061 8.65038 16.4345 9.36242C16.378 9.51031 16.3498 9.58425 16.337 9.64198C16.3243 9.69918 16.3194 9.73941 16.3181 9.79799C16.3167 9.8571 16.3247 9.92222 16.3407 10.0525L16.6661 12.6954C16.7013 12.9815 16.7189 13.1245 16.6713 13.2285C16.6296 13.3196 16.5556 13.392 16.4635 13.4316C16.3584 13.4768 16.2158 13.4559 15.9306 13.4141L13.3563 13.0367C13.2219 13.017 13.1547 13.0072 13.0935 13.0075C13.033 13.0079 12.9911 13.0123 12.9318 13.0248C12.8719 13.0374 12.7954 13.0661 12.6423 13.1234C11.9285 13.3908 11.1548 13.5371 10.3468 13.5371C10.0088 13.5371 9.67687 13.5115 9.35279 13.4621M5.15746 16.7698C7.55363 16.7698 9.49611 14.7797 9.49611 12.3248C9.49611 9.8699 7.55363 7.87981 5.15746 7.87981C2.7613 7.87981 0.818819 9.8699 0.818819 12.3248C0.818819 12.8183 0.897307 13.293 1.04219 13.7365C1.10344 13.924 1.13406 14.0177 1.14411 14.0817C1.1546 14.1486 1.15644 14.1861 1.15253 14.2537C1.14879 14.3184 1.1326 14.3916 1.10022 14.5378L0.60614 16.7698L3.02648 16.4392C3.15858 16.4212 3.22464 16.4122 3.28232 16.4126C3.34305 16.413 3.37529 16.4163 3.43485 16.4281C3.49142 16.4394 3.57552 16.4691 3.74371 16.5285C4.18685 16.6849 4.66248 16.7698 5.15746 16.7698Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65ded373 elementor-widget elementor-widget-heading\" data-id=\"65ded373\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une collaboration renforc\u00e9e entre tous les collaborateurs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-679e7484 elementor-widget elementor-widget-text-editor\" data-id=\"679e7484\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Facilitez la communication entre les \u00e9quipes du service client et les experts m\u00e9tier pour traiter les demandes clients plus efficacement et r\u00e9duire les d\u00e9lais de r\u00e9solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fbcfb9a e-con-full e-flex e-con e-child\" data-id=\"7fbcfb9a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44f675ae elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"44f675ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"13\" viewBox=\"0 0 18 13\" fill=\"none\"><path d=\"M4.24276 11.9205C2.23421 11.9205 0.605957 10.2922 0.605957 8.28366C0.605957 6.38964 2.05382 4.83378 3.90312 4.66251C4.28141 2.36143 6.27957 0.605957 8.68775 0.605957C11.0959 0.605957 13.0941 2.36143 13.4724 4.66251C15.3217 4.83378 16.7695 6.38964 16.7695 8.28366C16.7695 10.2922 15.1413 11.9205 13.1327 11.9205C9.58496 11.9205 7.34884 11.9205 4.24276 11.9205Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbd4f95 elementor-widget elementor-widget-heading\" data-id=\"dbd4f95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une solution flexible adapt\u00e9e \u00e0 chaque r\u00f4le<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a89831 elementor-widget elementor-widget-text-editor\" data-id=\"7a89831\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Adaptez les acc\u00e8s et les fonctionnalit\u00e9s selon les besoins de chaque collaborateur afin d\u2019int\u00e9grer facilement tous les profils dans la gestion de la relation client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-659b28a8 e-con-full e-flex e-con e-child\" data-id=\"659b28a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-446ff1e5 e-con-full e-flex e-con e-child\" data-id=\"446ff1e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25465715 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"25465715\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"13\" viewBox=\"0 0 18 13\" fill=\"none\"><path d=\"M4.24276 11.9205C2.23421 11.9205 0.605957 10.2922 0.605957 8.28366C0.605957 6.38964 2.05382 4.83378 3.90312 4.66251C4.28141 2.36143 6.27957 0.605957 8.68775 0.605957C11.0959 0.605957 13.0941 2.36143 13.4724 4.66251C15.3217 4.83378 16.7695 6.38964 16.7695 8.28366C16.7695 10.2922 15.1413 11.9205 13.1327 11.9205C9.58496 11.9205 7.34884 11.9205 4.24276 11.9205Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e29d0eb elementor-widget elementor-widget-heading\" data-id=\"7e29d0eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un outil simple qui s\u2019int\u00e8gre facilement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54fa2fa7 elementor-widget elementor-widget-text-editor\" data-id=\"54fa2fa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Offrez \u00e0 vos \u00e9quipes une solution intuitive qui s\u2019int\u00e8gre naturellement dans leurs habitudes de travail, sans complexit\u00e9 ni changement organisationnel lourd.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1462e7b4 e-con-full e-flex e-con e-child\" data-id=\"1462e7b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4738e31a elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"4738e31a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M2.62665 16.7697V12.7288M2.62665 4.64704V0.60614M0.606201 2.62659H4.6471M0.606201 14.7493H4.6471M9.49617 1.41432L8.09465 5.05829C7.86673 5.65087 7.75277 5.94716 7.57556 6.19638C7.4185 6.41727 7.22551 6.61026 7.00462 6.76732C6.7554 6.94453 6.45911 7.05849 5.86653 7.28641L2.22256 8.68793L5.86653 10.0895C6.45911 10.3174 6.7554 10.4313 7.00463 10.6085C7.22551 10.7656 7.4185 10.9586 7.57556 11.1795C7.75277 11.4287 7.86673 11.725 8.09465 12.3176L9.49617 15.9615L10.8977 12.3176C11.1256 11.725 11.2396 11.4287 11.4168 11.1795C11.5738 10.9586 11.7668 10.7656 11.9877 10.6085C12.2369 10.4313 12.5332 10.3174 13.1258 10.0895L16.7698 8.68793L13.1258 7.28641C12.5332 7.05849 12.2369 6.94453 11.9877 6.76732C11.7668 6.61026 11.5738 6.41727 11.4168 6.19639C11.2396 5.94716 11.1256 5.65087 10.8977 5.05829L9.49617 1.41432Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7509fe66 elementor-widget elementor-widget-heading\" data-id=\"7509fe66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une vision client 360\u00b0 \u00e0 chaque \u00e9tape<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-239e57c2 elementor-widget elementor-widget-text-editor\" data-id=\"239e57c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Donnez \u00e0 tous les collaborateurs un acc\u00e8s au contexte client et \u00e0 l\u2019historique des interactions pour mieux comprendre les demandes et am\u00e9liorer la r\u00e9solution d\u00e8s le premier contact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38e7fd1 e-con-full e-flex e-con e-parent\" data-id=\"38e7fd1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a70041b e-flex e-con-boxed e-con e-child\" data-id=\"a70041b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3e38d25 e-con-full e-flex e-con e-child\" data-id=\"3e38d25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-acaba02 elementor-widget elementor-widget-heading\" data-id=\"acaba02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi adopter Odigo Extended Contact Center\u2122 ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8559c3e e-con-full e-flex e-con e-child\" data-id=\"8559c3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1f707d7 e-con-full e-flex e-con e-child\" data-id=\"1f707d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c3383d elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"6c3383d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"31\" height=\"31\" viewBox=\"0 0 31 31\" fill=\"none\"><path d=\"M23.3542 10.6875L14.7498 19.2918C14.4363 19.6053 14.2796 19.7621 14.0988 19.8208C13.9398 19.8725 13.7685 19.8725 13.6095 19.8208C13.4288 19.7621 13.272 19.6053 12.9585 19.2918L9.99984 16.3332C9.68632 16.0197 9.52956 15.8629 9.3488 15.8042C9.1898 15.7525 9.01853 15.7525 8.85953 15.8042C8.67877 15.8629 8.52201 16.0197 8.2085 16.3332L1.1875 23.3542M23.3542 10.6875H17.0208M23.3542 10.6875V17.0208M8.7875 29.6875H22.0875C24.7477 29.6875 26.0779 29.6875 27.094 29.1698C27.9877 28.7144 28.7144 27.9877 29.1698 27.094C29.6875 26.0779 29.6875 24.7477 29.6875 22.0875V8.7875C29.6875 6.12725 29.6875 4.79713 29.1698 3.78104C28.7144 2.88728 27.9877 2.16062 27.094 1.70522C26.0779 1.1875 24.7477 1.1875 22.0875 1.1875H8.7875C6.12725 1.1875 4.79713 1.1875 3.78104 1.70522C2.88728 2.16062 2.16062 2.88728 1.70522 3.78104C1.1875 4.79713 1.1875 6.12725 1.1875 8.7875V22.0875C1.1875 24.7477 1.1875 26.0779 1.70522 27.094C2.16062 27.9877 2.88728 28.7144 3.78104 29.1698C4.79713 29.6875 6.12725 29.6875 8.7875 29.6875Z\" stroke=\"white\" stroke-width=\"2.375\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-744eabc elementor-widget elementor-widget-heading\" data-id=\"744eabc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00c9largir la collaboration au-del\u00e0 du centre de contact<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-501c613 elementor-widget elementor-widget-text-editor\" data-id=\"501c613\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le centre de contact \u00e9tendu permet de faire \u00e9voluer un mod\u00e8le centr\u00e9 uniquement sur les conseillers vers une organisation collaborative o\u00f9 les experts m\u00e9tier contribuent directement \u00e0 la r\u00e9solution des demandes clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aed49c9 e-con-full e-flex e-con e-child\" data-id=\"aed49c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0d8abba elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"0d8abba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"16\" viewBox=\"0 0 17 16\" fill=\"none\"><path d=\"M7.64411 1.27188C7.83039 0.89451 7.92352 0.705824 8.04996 0.645539C8.15997 0.593088 8.28778 0.593088 8.39778 0.645539C8.52422 0.705824 8.61736 0.89451 8.80363 1.27188L10.5709 4.85209C10.6259 4.9635 10.6533 5.0192 10.6935 5.06245C10.7291 5.10074 10.7718 5.13177 10.8192 5.15381C10.8727 5.1787 10.9342 5.18769 11.0571 5.20566L15.0101 5.78345C15.4264 5.8443 15.6345 5.87472 15.7309 5.97639C15.8147 6.06485 15.8541 6.1864 15.8381 6.30721C15.8198 6.44606 15.6691 6.59282 15.3677 6.88635L12.5084 9.67137C12.4192 9.75819 12.3747 9.80159 12.3459 9.85324C12.3205 9.89898 12.3041 9.94922 12.2978 10.0012C12.2907 10.0599 12.3012 10.1212 12.3223 10.2438L12.9969 14.1775C13.0681 14.5924 13.1037 14.7999 13.0368 14.923C12.9786 15.0301 12.8752 15.1052 12.7554 15.1274C12.6176 15.153 12.4313 15.055 12.0588 14.8591L8.52481 13.0006C8.4147 12.9427 8.35964 12.9137 8.30164 12.9024C8.25029 12.8923 8.19746 12.8923 8.14611 12.9024C8.0881 12.9137 8.03305 12.9427 7.92294 13.0006L4.38899 14.8591C4.01641 15.055 3.83012 15.153 3.69238 15.1274C3.57253 15.1052 3.46912 15.0301 3.41094 14.923C3.34407 14.7999 3.37965 14.5924 3.45081 14.1775L4.12549 10.2438C4.14653 10.1212 4.15704 10.0599 4.14993 10.0012C4.14363 9.94922 4.12729 9.89898 4.10183 9.85324C4.07307 9.80159 4.0285 9.75819 3.93937 9.67137L1.08001 6.88635C0.778641 6.59282 0.627958 6.44606 0.609621 6.30721C0.593668 6.1864 0.633081 6.06485 0.716886 5.97639C0.813209 5.87472 1.02134 5.8443 1.43762 5.78345L5.39064 5.20566C5.51357 5.18769 5.57504 5.1787 5.62857 5.15381C5.67597 5.13177 5.71864 5.10074 5.75421 5.06245C5.7944 5.0192 5.82189 4.9635 5.87689 4.85209L7.64411 1.27188Z\" stroke=\"white\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a984e75 elementor-widget elementor-widget-heading\" data-id=\"a984e75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fluidifier la prise en charge des demandes clients<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa7b76c elementor-widget elementor-widget-text-editor\" data-id=\"fa7b76c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En mobilisant les bonnes expertises au bon moment, les entreprises diminuent les goulets d\u2019\u00e9tranglement et all\u00e8gent la charge des \u00e9quipes terrain tout en am\u00e9liorant la rapidit\u00e9 de traitement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d33ad6f e-con-full e-flex e-con e-child\" data-id=\"d33ad6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fb3d504 e-con-full e-flex e-con e-child\" data-id=\"fb3d504\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-205fa7f elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"205fa7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.8047 3.52851C14.0651 3.78886 14.0651 4.21097 13.8047 4.47132L6.4714 11.8047C6.21106 12.065 5.78894 12.065 5.5286 11.8047L2.19526 8.47132C1.93491 8.21097 1.93491 7.78886 2.19526 7.52851C2.45561 7.26816 2.87772 7.26816 3.13807 7.52851L6 10.3904L12.8619 3.52851C13.1223 3.26816 13.5444 3.26816 13.8047 3.52851Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aaf29f4 elementor-widget elementor-widget-heading\" data-id=\"aaf29f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mieux exploiter l\u2019expertise interne de l\u2019entreprise<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41b9cbc elementor-widget elementor-widget-text-editor\" data-id=\"41b9cbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"4789\" data-end=\"4960\">Les connaissances des \u00e9quipes m\u00e9tier, techniques ou commerciales sont valoris\u00e9es et mises \u00e0 disposition du service client, ce qui am\u00e9liore la pertinence des r\u00e9ponses apport\u00e9es aux clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a01c25 e-con-full e-flex e-con e-child\" data-id=\"6a01c25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96460f2 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"96460f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"27\" height=\"35\" viewBox=\"0 0 27 35\" fill=\"none\"><path d=\"M6.52121 22.4991L5.14583 32.8542L12.4108 28.4952C12.6478 28.353 12.7662 28.2819 12.8927 28.2542C13.0046 28.2296 13.1204 28.2296 13.2323 28.2542C13.3588 28.2819 13.4772 28.353 13.7142 28.4952L20.9792 32.8542L19.6047 22.4946M20.0702 4.74823C20.3147 5.33963 20.784 5.80972 21.3751 6.05515L23.4475 6.9136C24.0389 7.15859 24.5088 7.62849 24.7538 8.21994C24.9987 8.8114 24.9987 9.47594 24.7538 10.0674L23.896 12.1384C23.6509 12.7301 23.6505 13.3953 23.8967 13.9868L24.7531 16.0571C24.8745 16.3501 24.937 16.6641 24.9371 16.9812C24.9371 17.2983 24.8747 17.6123 24.7533 17.9053C24.632 18.1983 24.4541 18.4645 24.2298 18.6887C24.0056 18.9129 23.7393 19.0907 23.4463 19.2119L21.3754 20.0698C20.784 20.3143 20.314 20.7837 20.0685 21.3747L19.2101 23.4472C18.9651 24.0387 18.4953 24.5086 17.9038 24.7536C17.3124 24.9985 16.6479 24.9985 16.0564 24.7536L13.9855 23.8957C13.3941 23.6513 12.7298 23.6518 12.1387 23.8971L10.0663 24.7543C9.47521 24.9988 8.81126 24.9985 8.22031 24.7538C7.62936 24.509 7.15974 24.0396 6.91459 23.4488L6.05592 21.3757C5.81139 20.7843 5.34202 20.3142 4.75101 20.0688L2.6786 19.2103C2.08743 18.9654 1.61768 18.4958 1.37261 17.9047C1.12754 17.3136 1.12721 16.6494 1.37169 16.058L2.22949 13.987C2.47386 13.3956 2.47337 12.7312 2.2281 12.1401L1.37153 10.0662C1.25008 9.77324 1.18755 9.45924 1.1875 9.14213C1.18745 8.82501 1.24988 8.51099 1.37123 8.21801C1.49258 7.92504 1.67047 7.65884 1.89474 7.43464C2.119 7.21044 2.38524 7.03263 2.67825 6.91137L4.74916 6.05354C5.34003 5.80921 5.80983 5.34043 6.05542 4.75007L6.91384 2.67759C7.15882 2.08613 7.62871 1.61623 8.22014 1.37124C8.81157 1.12625 9.47609 1.12625 10.0675 1.37124L12.1384 2.22907C12.7299 2.47346 13.3942 2.47296 13.9853 2.22769L16.0585 1.37257C16.6499 1.12772 17.3143 1.12777 17.9056 1.37271C18.4969 1.61765 18.9667 2.08742 19.2117 2.67872L20.0704 4.75182L20.0702 4.74823Z\" stroke=\"white\" stroke-width=\"2.375\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-516fd04 elementor-widget elementor-widget-heading\" data-id=\"516fd04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une exp\u00e9rience client plus fluide et omnicanale<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3a7890 elementor-widget elementor-widget-text-editor\" data-id=\"d3a7890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En unifiant les informations et en facilitant la collaboration entre \u00e9quipes, les entreprises posent les bases d\u2019une exp\u00e9rience client plus coh\u00e9rente, quel que soit le canal ou l\u2019interlocuteur.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-88f2624 e-flex e-con-boxed e-con e-child\" data-id=\"88f2624\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f922e4f e-con-full e-flex e-con e-child\" data-id=\"f922e4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3ab2b68 e-flex e-con-boxed e-con e-child\" data-id=\"3ab2b68\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b35a3f elementor-widget elementor-widget-heading\" data-id=\"3b35a3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Des r\u00e9sultats concrets avec Odigo Extended Contact Center\u2122<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7de6f2f e-con-full e-flex e-con e-child\" data-id=\"7de6f2f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c72614f e-con-full e-flex e-con e-child\" data-id=\"c72614f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60c4c63 elementor-widget elementor-widget-counter\" data-id=\"60c4c63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">de r\u00e9duction de rappels et r\u00e9it\u00e9rations  d'appels<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"20\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33e2bd4 elementor-view-framed elementor-absolute e-transform elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"33e2bd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><path d=\"M16.3876 9.73745L11.4001 4.51245L6.4126 9.73745\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M11.3999 18.2874V5.4624\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7dcbf4d e-con-full e-flex e-con e-child\" data-id=\"7dcbf4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-785fcbd elementor-widget elementor-widget-counter\" data-id=\"785fcbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">d'am\u00e9lioration du FCR<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"100\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2ee922 elementor-view-framed elementor-absolute e-transform elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"f2ee922\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><path d=\"M16.3876 9.73745L11.4001 4.51245L6.4126 9.73745\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M11.3999 18.2874V5.4624\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dbebae0 e-con-full e-flex e-con e-child\" data-id=\"dbebae0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f82a566 elementor-widget elementor-widget-counter\" data-id=\"f82a566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">de r\u00e9duction de transferts d'appels entre agents<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"15\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-207ac21 elementor-view-framed elementor-absolute e-transform elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"207ac21\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><path d=\"M16.3876 9.73745L11.4001 4.51245L6.4126 9.73745\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M11.3999 18.2874V5.4624\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6aa52594 e-con-full e-flex e-con e-parent\" data-id=\"6aa52594\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-52cf8fe3 e-flex e-con-boxed e-con e-child\" data-id=\"52cf8fe3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2063dc4e e-con-full e-flex e-con e-child\" data-id=\"2063dc4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98781e7 elementor-widget elementor-widget-heading\" data-id=\"98781e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vos collaborateurs sont vos atouts, d\u00e9couvrez pourquoi et comment avec Odigo Extended Contact Center\u2122<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e33d3cc elementor-widget elementor-widget-text-editor\" data-id=\"e33d3cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Odigo Extended Contact Center\u2122 repense la communication interne et externe au centre de contacts pour offrir \u00e0 vos clients toute l\u2019expertise dont ils ont besoin. Nous vous expliquons comment dans cet article\u202f!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60b4fe85 elementor-widget elementor-widget-button\" data-id=\"60b4fe85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/blog\/vos-collaborateurs-sont-vos-atouts-decouvrez-pourquoi-et-comment-avec-odigo-extended-contact-center\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"none\"><path d=\"M0.75 5.75H14.0833M14.0833 5.75L9.08333 0.75M14.0833 5.75L9.08333 10.75\" stroke=\"#FF3466\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Lire l'article<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16612ade e-con-full e-flex e-con e-child\" data-id=\"16612ade\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13669556 elementor-widget elementor-widget-image\" data-id=\"13669556\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"683\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/06\/2024-06-10_Extended_KV_600x400-2-1024x683.png\" class=\"attachment-large size-large wp-image-16048\" alt=\"Odigo Extended Contact Center visual\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/06\/2024-06-10_Extended_KV_600x400-2-1024x683.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/06\/2024-06-10_Extended_KV_600x400-2-300x200.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/06\/2024-06-10_Extended_KV_600x400-2-768x512.png 768w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/06\/2024-06-10_Extended_KV_600x400-2.png 1250w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9cb78b9 e-con-full e-flex e-con e-parent\" data-id=\"9cb78b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2ed19070 e-con-full e-flex e-con e-child\" data-id=\"2ed19070\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7998dea7 e-flex e-con-boxed e-con e-child\" data-id=\"7998dea7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53e5a546 elementor-widget elementor-widget-heading\" data-id=\"53e5a546\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00eats \u00e0 transformer votre centre de contact en centre de contact \u00e9tendu ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3119b878 elementor-widget elementor-widget-text-editor\" data-id=\"3119b878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez comment un centre de contact \u00e9tendu peut acc\u00e9l\u00e9rer la r\u00e9solution des demandes clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3881c2d6 e-con-full e-flex e-con e-child\" data-id=\"3881c2d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b612c9b elementor-widget elementor-widget-button\" data-id=\"7b612c9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/demander-une-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Centre de contact \u00e9tendu: la solution pour am\u00e9liorer la relation client. Impliquez tous vos collaborateurs dans la relation client gr\u00e2ce \u00e0 un centre de contact \u00e9tendu.Avec Odigo Extended Contact Center\u2122, vos experts m\u00e9tier, vos \u00e9quipes terrain collaborent et r\u00e9pondent plus rapidement aux demandes clients. Am\u00e9liorez la R\u00e9solution au Premier Contact (FCR) R\u00e9duisez les transferts d&rsquo;appels [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"topic":[],"class_list":["post-1009774","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Odigo Extended Contact Center\u202f: \u00e9tendez votre relation client<\/title>\n<meta name=\"description\" content=\"Odigo Extended Contact Center : impliquez vos collaborateurs, am\u00e9liorez la relation client et acc\u00e9l\u00e9rez la r\u00e9solution des demandes clients.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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