{"id":1011099,"date":"2026-05-19T16:30:05","date_gmt":"2026-05-19T15:30:05","guid":{"rendered":"https:\/\/odigo.com\/?page_id=1011099"},"modified":"2026-06-01T15:28:53","modified_gmt":"2026-06-01T14:28:53","slug":"utilities","status":"publish","type":"page","link":"https:\/\/odigo.com\/fr\/utilities\/","title":{"rendered":"Utilities"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1011099\" class=\"elementor elementor-1011099\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27d2ecf9 e-con-full e-flex e-con e-parent\" data-id=\"27d2ecf9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d8d6bdd elementor-widget elementor-widget-heading\" data-id=\"5d8d6bdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Secteur utilities<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f1e2 elementor-widget elementor-widget-heading\" data-id=\"4f1e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Utilities : fluidifiez votre relation client, <br>m\u00eame en p\u00e9riode de forte tension<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-150227a4 elementor-widget elementor-widget-text-editor\" data-id=\"150227a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Offrez un service client r\u00e9actif, omnicanal et r\u00e9silient pour g\u00e9rer les pics d\u2019activit\u00e9, les urgences r\u00e9seau et les attentes croissantes des consommateurs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51081de4 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"51081de4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/demander-une-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f1c7d92 elementor-widget elementor-widget-image\" data-id=\"6f1c7d92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"2560\" height=\"780\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/9412a5dab945255d800aa2540e3126cc9b6ebc2d-scaled.webp\" class=\"attachment-full size-full wp-image-194180\" alt=\"People using smartphone\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/9412a5dab945255d800aa2540e3126cc9b6ebc2d-scaled.webp 2560w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/9412a5dab945255d800aa2540e3126cc9b6ebc2d-300x91.webp 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/9412a5dab945255d800aa2540e3126cc9b6ebc2d-1024x312.webp 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/9412a5dab945255d800aa2540e3126cc9b6ebc2d-768x234.webp 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/9412a5dab945255d800aa2540e3126cc9b6ebc2d-1536x468.webp 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/9412a5dab945255d800aa2540e3126cc9b6ebc2d-2048x624.webp 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8d31ee e-flex e-con-boxed e-con e-child\" data-id=\"8d31ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5342759a elementor-widget elementor-widget-heading\" data-id=\"5342759a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">POUR QUI ?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18bbcda9 elementor-widget elementor-widget-heading\" data-id=\"18bbcda9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pour les fournisseurs d'\u00e9nergie et de services  qui veulent moderniser leur service client et simplifier chaque interaction <span style=\"color: #FF3466\">de la souscription au d\u00e9pannage.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66679ab7 e-con-full e-flex e-con e-parent\" data-id=\"66679ab7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7505dc4f e-flex e-con-boxed e-con e-child\" data-id=\"7505dc4f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5634de1c e-flex e-con-boxed e-con e-child\" data-id=\"5634de1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ff758a6 elementor-widget elementor-widget-heading\" data-id=\"4ff758a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">POURQUOI ?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7704d356 elementor-widget elementor-widget-heading\" data-id=\"7704d356\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La relation client comme terrain d\u2019engagement et de confiance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-221bdfc3 e-con-full e-flex e-con e-child\" data-id=\"221bdfc3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-31f12a3c e-con-full e-flex e-con e-child\" data-id=\"31f12a3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b0568e7 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"2b0568e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"15\" viewBox=\"0 0 16 15\" fill=\"none\"><path d=\"M0.605957 14.3451C2.49369 12.3429 5.05661 11.1124 7.87957 11.1124C10.7025 11.1124 13.2654 12.3429 15.1532 14.3451M11.5164 4.24289C11.5164 6.25144 9.88812 7.87969 7.87957 7.87969C5.87102 7.87969 4.24276 6.25144 4.24276 4.24289C4.24276 2.23433 5.87102 0.606079 7.87957 0.606079C9.88812 0.606079 11.5164 2.23433 11.5164 4.24289Z\" stroke=\"white\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4339ba12 elementor-widget elementor-widget-heading\" data-id=\"4339ba12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gestion des pics et des situations de crise<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6517dad4 elementor-widget elementor-widget-text-editor\" data-id=\"6517dad4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pannes, \u00e9v\u00e9nements climatiques, changement de l\u00e9gislation\u00a0: les organisations doivent absorber des volumes d\u2019appels qui peuvent d\u00e9cupler en quelques minutes. Une seule coupure dans une grande agglom\u00e9ration peut d\u00e9clencher des dizaines de milliers de demandes simultan\u00e9es.<\/p><p>Si l\u2019infrastructure ne suit pas, la qualit\u00e9 de service s\u2019effondre. L\u2019enjeu est triple : maintenir une joignabilit\u00e9 maximale, communiquer de fa\u00e7on proactive sur les incidents et leur r\u00e9solution, et rassurer les usagers avec des messages clairs et adapt\u00e9s \u00e0 leur zone g\u00e9ographique.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1bf65fbd e-con-full e-flex e-con e-child\" data-id=\"1bf65fbd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3776c1e2 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"3776c1e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M11.9206 7.07151V4.64698C11.9206 2.41525 10.1114 0.606079 7.87969 0.606079C5.64797 0.606079 3.8388 2.41525 3.8388 4.64698V7.07151M4.48534 15.1533H11.274C12.6319 15.1533 13.3108 15.1533 13.8295 14.889C14.2857 14.6566 14.6566 14.2857 14.889 13.8295C15.1533 13.3108 15.1533 12.6319 15.1533 11.274V10.9508C15.1533 9.5929 15.1533 8.91397 14.889 8.39533C14.6566 7.93913 14.2857 7.56822 13.8295 7.33577C13.3108 7.07151 12.6319 7.07151 11.274 7.07151H4.48534C3.12747 7.07151 2.44854 7.07151 1.9299 7.33577C1.47369 7.56822 1.10279 7.93913 0.870338 8.39533C0.606079 8.91397 0.606079 9.5929 0.606079 10.9508V11.274C0.606079 12.6319 0.606079 13.3108 0.870338 13.8295C1.10279 14.2857 1.47369 14.6566 1.9299 14.889C2.44854 15.1533 3.12747 15.1533 4.48534 15.1533Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-744dd41b elementor-widget elementor-widget-heading\" data-id=\"744dd41b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Acquisition et facilit\u00e9 de contact<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-483b74ee elementor-widget elementor-widget-text-editor\" data-id=\"483b74ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pour les fournisseurs, une part importante des nouveaux contrats provient aujourd\u2019hui des plateformes de comparaison. Le revers de la m\u00e9daille\u00a0: ces clients peuvent repartir au bout de quelques mois, attir\u00e9s par une nouvelle offre ailleurs.<\/p><p>Reprendre la main consiste \u00e0 cr\u00e9er des parcours digitaux directs et fluides\u00a0: chat instantan\u00e9, click-to-call, rappel programm\u00e9, campagnes RCS sortantes. Chaque doit pouvoir souscrire facilement, entrer en contact rapidement, sans friction, et trouver un conseiller disponible imm\u00e9diatement.<\/p><p>\u00a0<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7600b2a2 e-con-full e-flex e-con e-child\" data-id=\"7600b2a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37da0469 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"37da0469\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.8047 3.52851C14.0651 3.78886 14.0651 4.21097 13.8047 4.47132L6.4714 11.8047C6.21106 12.065 5.78894 12.065 5.5286 11.8047L2.19526 8.47132C1.93491 8.21097 1.93491 7.78886 2.19526 7.52851C2.45561 7.26816 2.87772 7.26816 3.13807 7.52851L6 10.3904L12.8619 3.52851C13.1223 3.26816 13.5444 3.26816 13.8047 3.52851Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb6ced6 elementor-widget elementor-widget-heading\" data-id=\"fb6ced6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fid\u00e9lisation dans un march\u00e9 ultra-comp\u00e9titif<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72b76061 elementor-widget elementor-widget-text-editor\" data-id=\"72b76061\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les consommateurs ne comparent plus seulement les prix. La qualit\u00e9 de service, les notes de satisfaction et la simplicit\u00e9 de la relation p\u00e8sent \u00e9galement dans la balance.<\/p><p>Appels sortants cibl\u00e9s, conseils personnalis\u00e9s sur les contrats, recommandations adapt\u00e9es \u00e0 la consommation r\u00e9elle\u00a0: autant de leviers qui permettent de se d\u00e9marquer, et de fid\u00e9liser.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3172a6dd e-con-full e-flex e-con e-child\" data-id=\"3172a6dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2c96561 e-con-full e-flex e-con e-child\" data-id=\"2c96561\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ecf77d1 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"7ecf77d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\"><path d=\"M5.01101 5.69641C5.5735 6.86796 6.34029 7.96599 7.31138 8.93708C8.28247 9.90817 9.3805 10.675 10.5521 11.2374C10.6528 11.2858 10.7032 11.31 10.767 11.3286C10.9935 11.3947 11.2718 11.3472 11.4637 11.2098C11.5176 11.1712 11.5638 11.125 11.6562 11.0326C11.9388 10.75 12.08 10.6088 12.2221 10.5164C12.7578 10.1681 13.4485 10.1681 13.9842 10.5164C14.1263 10.6088 14.2676 10.75 14.5501 11.0326L14.7076 11.1901C15.1371 11.6196 15.3518 11.8343 15.4685 12.065C15.7005 12.5236 15.7005 13.0653 15.4685 13.524C15.3518 13.7547 15.1371 13.9694 14.7076 14.3989L14.5802 14.5263C14.1522 14.9543 13.9381 15.1684 13.6472 15.3318C13.3243 15.5132 12.8228 15.6436 12.4525 15.6425C12.1188 15.6415 11.8907 15.5768 11.4345 15.4473C8.98299 14.7515 6.66969 13.4386 4.73977 11.5087C2.80986 9.57877 1.49699 7.26547 0.801171 4.81394C0.671695 4.35777 0.606957 4.12968 0.605964 3.79595C0.604862 3.42562 0.735271 2.92415 0.916643 2.60128C1.0801 2.31031 1.29411 2.09629 1.72214 1.66826L1.84954 1.54087C2.27904 1.11137 2.49379 0.896616 2.72443 0.77996C3.18312 0.547956 3.72481 0.547956 4.1835 0.77996C4.41414 0.896616 4.62889 1.11137 5.05839 1.54087L5.21588 1.69836C5.49843 1.9809 5.6397 2.12217 5.73206 2.26423C6.08038 2.79997 6.08039 3.49062 5.73206 4.02636C5.6397 4.16842 5.49843 4.30969 5.21588 4.59223C5.1235 4.68462 5.07731 4.73081 5.03864 4.78481C4.90124 4.97669 4.8538 5.25492 4.91985 5.48149C4.93844 5.54525 4.96263 5.59564 5.01101 5.69641Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14cd35d7 elementor-widget elementor-widget-heading\" data-id=\"14cd35d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Exigence d\u2019imm\u00e9diatet\u00e9 <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e35e575 elementor-widget elementor-widget-text-editor\" data-id=\"3e35e575\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Coupure de gaz, panne de courant, demandes du quotidien\u00a0: ce que veut le client, c\u2019est une r\u00e9solution rapide. Que ce soit via un bot, un conseiller, ou un technicien\u00a0: l\u2019objectif est toujours le m\u00eame, r\u00e9gler le probl\u00e8me au premier contact.<\/p><p>Les solutions de selfcare permettent de qualifier la demande, d\u2019orienter vers le bon interlocuteur et, dans bien des cas, de r\u00e9soudre le probl\u00e8me sans appel humain. qui programme une intervention \u00e0 3\u00a0heures du matin pour le lendemain, c\u2019est une attente client satisfaite et un appel \u00e9vit\u00e9.<\/p><p>\u00a0<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16a9cdc6 e-con-full e-flex e-con e-child\" data-id=\"16a9cdc6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5453ef0b elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"5453ef0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2.22244 5.43556V11.901M5.85924 5.43556V11.901M9.90014 5.43556V11.901M13.5369 5.43556V11.901M0.606079 13.1941L0.606079 13.8406C0.606079 14.2932 0.606079 14.5196 0.694165 14.6924C0.771648 14.8445 0.895284 14.9681 1.04735 15.0456C1.22023 15.1337 1.44654 15.1337 1.89917 15.1337H13.8602C14.3128 15.1337 14.5392 15.1337 14.712 15.0456C14.8641 14.9681 14.9877 14.8445 15.0652 14.6924C15.1533 14.5196 15.1533 14.2932 15.1533 13.8406V13.1941C15.1533 12.7415 15.1533 12.5151 15.0652 12.3423C14.9877 12.1902 14.8641 12.0666 14.712 11.9891C14.5392 11.901 14.3128 11.901 13.8602 11.901H1.89917C1.44654 11.901 1.22023 11.901 1.04735 11.9891C0.895284 12.0666 0.771648 12.1902 0.694165 12.3423C0.606079 12.5151 0.606079 12.7415 0.606079 13.1941ZM7.59918 0.648822L1.61866 1.97783C1.25735 2.05812 1.0767 2.09826 0.941849 2.19541C0.822906 2.2811 0.72951 2.39753 0.671662 2.53223C0.606079 2.68494 0.606079 2.87 0.606079 3.24012L0.606079 4.14247C0.606079 4.5951 0.606079 4.82141 0.694165 4.99429C0.771648 5.14636 0.895284 5.26999 1.04735 5.34747C1.22023 5.43556 1.44654 5.43556 1.89917 5.43556H13.8602C14.3128 5.43556 14.5392 5.43556 14.712 5.34747C14.8641 5.26999 14.9877 5.14636 15.0652 4.99429C15.1533 4.82141 15.1533 4.5951 15.1533 4.14247V3.24012C15.1533 2.87 15.1533 2.68494 15.0877 2.53223C15.0299 2.39753 14.9365 2.2811 14.8175 2.19541C14.6827 2.09826 14.502 2.05812 14.1407 1.97783L8.1602 0.648822C8.05552 0.62556 8.00318 0.613929 7.95029 0.609291C7.90331 0.605171 7.85607 0.605171 7.80909 0.609291C7.7562 0.613929 7.70386 0.62556 7.59918 0.648822Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b89393b elementor-widget elementor-widget-heading\" data-id=\"1b89393b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Le service client comme moteur de croissance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48a65140 elementor-widget elementor-widget-text-editor\" data-id=\"48a65140\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Historiquement per\u00e7u comme un centre de co\u00fbts, la r\u00e9putation du centre de contact bascule vers un centre de profit.<\/p><p>En automatisant les demandes simples et r\u00e9p\u00e9titives, vos conseillers se lib\u00e8rent pour des missions \u00e0 plus forte valeur ajout\u00e9e\u00a0: accompagner un client dans son projet de transition \u00e9nerg\u00e9tique, expliquer une facture complexe, recommander un contrat mieux adapt\u00e9 \u00e0 sa consommation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f125f33 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6f125f33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/demander-une-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b597038 e-con-full e-flex e-con e-parent\" data-id=\"4b597038\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6bcb11fb e-flex e-con-boxed e-con e-child\" data-id=\"6bcb11fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5dfd16a8 e-flex e-con-boxed e-con e-child\" data-id=\"5dfd16a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44d68fb4 elementor-widget elementor-widget-heading\" data-id=\"44d68fb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">ADAPTE A CHAQUE METIER<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d10e0a8 elementor-widget elementor-widget-heading\" data-id=\"3d10e0a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Des besoins sp\u00e9cifiques pour chaque acteur<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4554106d e-con-full e-flex e-con e-child\" data-id=\"4554106d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5ea1c043 e-con-full e-flex e-con e-child\" data-id=\"5ea1c043\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43ee8ae9 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"43ee8ae9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2.22244 5.43556V11.901M5.85924 5.43556V11.901M9.90014 5.43556V11.901M13.5369 5.43556V11.901M0.606079 13.1941L0.606079 13.8406C0.606079 14.2932 0.606079 14.5196 0.694165 14.6924C0.771648 14.8445 0.895284 14.9681 1.04735 15.0456C1.22023 15.1337 1.44654 15.1337 1.89917 15.1337H13.8602C14.3128 15.1337 14.5392 15.1337 14.712 15.0456C14.8641 14.9681 14.9877 14.8445 15.0652 14.6924C15.1533 14.5196 15.1533 14.2932 15.1533 13.8406V13.1941C15.1533 12.7415 15.1533 12.5151 15.0652 12.3423C14.9877 12.1902 14.8641 12.0666 14.712 11.9891C14.5392 11.901 14.3128 11.901 13.8602 11.901H1.89917C1.44654 11.901 1.22023 11.901 1.04735 11.9891C0.895284 12.0666 0.771648 12.1902 0.694165 12.3423C0.606079 12.5151 0.606079 12.7415 0.606079 13.1941ZM7.59918 0.648822L1.61866 1.97783C1.25735 2.05812 1.0767 2.09826 0.941849 2.19541C0.822906 2.2811 0.72951 2.39753 0.671662 2.53223C0.606079 2.68494 0.606079 2.87 0.606079 3.24012L0.606079 4.14247C0.606079 4.5951 0.606079 4.82141 0.694165 4.99429C0.771648 5.14636 0.895284 5.26999 1.04735 5.34747C1.22023 5.43556 1.44654 5.43556 1.89917 5.43556H13.8602C14.3128 5.43556 14.5392 5.43556 14.712 5.34747C14.8641 5.26999 14.9877 5.14636 15.0652 4.99429C15.1533 4.82141 15.1533 4.5951 15.1533 4.14247V3.24012C15.1533 2.87 15.1533 2.68494 15.0877 2.53223C15.0299 2.39753 14.9365 2.2811 14.8175 2.19541C14.6827 2.09826 14.502 2.05812 14.1407 1.97783L8.1602 0.648822C8.05552 0.62556 8.00318 0.613929 7.95029 0.609291C7.90331 0.605171 7.85607 0.605171 7.80909 0.609291C7.7562 0.613929 7.70386 0.62556 7.59918 0.648822Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a0f0ac8 elementor-widget elementor-widget-heading\" data-id=\"6a0f0ac8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fournisseurs et producteurs d\u2019\u00e9nergie<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cf3d9fd elementor-widget elementor-widget-text-editor\" data-id=\"1cf3d9fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Acteurs historiques et pure players \u00e9voluent dans un march\u00e9 tendu. Chaque interaction devient une opportunit\u00e9\u00a0: fid\u00e9liser, pr\u00e9venir les d\u00e9parts, vendre des services \u00e0 valeur ajout\u00e9e. Acquisition digitale rapide, campagnes personnalis\u00e9es d\u2019appels sortants et parcours commerciaux automatis\u00e9s sont les leviers \u00e0 activer pour tirer son \u00e9pingle du jeu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3729a40a e-con-full e-flex e-con e-child\" data-id=\"3729a40a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e01480d elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"5e01480d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2.22244 5.43556V11.901M5.85924 5.43556V11.901M9.90014 5.43556V11.901M13.5369 5.43556V11.901M0.606079 13.1941L0.606079 13.8406C0.606079 14.2932 0.606079 14.5196 0.694165 14.6924C0.771648 14.8445 0.895284 14.9681 1.04735 15.0456C1.22023 15.1337 1.44654 15.1337 1.89917 15.1337H13.8602C14.3128 15.1337 14.5392 15.1337 14.712 15.0456C14.8641 14.9681 14.9877 14.8445 15.0652 14.6924C15.1533 14.5196 15.1533 14.2932 15.1533 13.8406V13.1941C15.1533 12.7415 15.1533 12.5151 15.0652 12.3423C14.9877 12.1902 14.8641 12.0666 14.712 11.9891C14.5392 11.901 14.3128 11.901 13.8602 11.901H1.89917C1.44654 11.901 1.22023 11.901 1.04735 11.9891C0.895284 12.0666 0.771648 12.1902 0.694165 12.3423C0.606079 12.5151 0.606079 12.7415 0.606079 13.1941ZM7.59918 0.648822L1.61866 1.97783C1.25735 2.05812 1.0767 2.09826 0.941849 2.19541C0.822906 2.2811 0.72951 2.39753 0.671662 2.53223C0.606079 2.68494 0.606079 2.87 0.606079 3.24012L0.606079 4.14247C0.606079 4.5951 0.606079 4.82141 0.694165 4.99429C0.771648 5.14636 0.895284 5.26999 1.04735 5.34747C1.22023 5.43556 1.44654 5.43556 1.89917 5.43556H13.8602C14.3128 5.43556 14.5392 5.43556 14.712 5.34747C14.8641 5.26999 14.9877 5.14636 15.0652 4.99429C15.1533 4.82141 15.1533 4.5951 15.1533 4.14247V3.24012C15.1533 2.87 15.1533 2.68494 15.0877 2.53223C15.0299 2.39753 14.9365 2.2811 14.8175 2.19541C14.6827 2.09826 14.502 2.05812 14.1407 1.97783L8.1602 0.648822C8.05552 0.62556 8.00318 0.613929 7.95029 0.609291C7.90331 0.605171 7.85607 0.605171 7.80909 0.609291C7.7562 0.613929 7.70386 0.62556 7.59918 0.648822Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4194c3 elementor-widget elementor-widget-heading\" data-id=\"b4194c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Distributeurs de r\u00e9seaux<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c656b93 elementor-widget elementor-widget-text-editor\" data-id=\"5c656b93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les distributeurs de r\u00e9seaux portent une mission de service public exigeante. L\u2019objectif est de maintenir une gestion infaillible des urgences 24\u00a0h\/24 et d\u2019\u00eatre en capacit\u00e9 d\u2019absorber des volumes extr\u00eames en cas de crise. Messages flash r\u00e9gionalis\u00e9s, SVI visuel, callbots de qualification sont des outils qui permettent d\u2019informer rapidement les usagers concern\u00e9s et de prioriser les vraies urgences vers les lignes d\u00e9di\u00e9es.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d6160ce e-con-full e-flex e-con e-child\" data-id=\"4d6160ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1cfc7753 e-con-full e-flex e-con e-child\" data-id=\"1cfc7753\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70dbbb8c elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"70dbbb8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2.22244 5.43556V11.901M5.85924 5.43556V11.901M9.90014 5.43556V11.901M13.5369 5.43556V11.901M0.606079 13.1941L0.606079 13.8406C0.606079 14.2932 0.606079 14.5196 0.694165 14.6924C0.771648 14.8445 0.895284 14.9681 1.04735 15.0456C1.22023 15.1337 1.44654 15.1337 1.89917 15.1337H13.8602C14.3128 15.1337 14.5392 15.1337 14.712 15.0456C14.8641 14.9681 14.9877 14.8445 15.0652 14.6924C15.1533 14.5196 15.1533 14.2932 15.1533 13.8406V13.1941C15.1533 12.7415 15.1533 12.5151 15.0652 12.3423C14.9877 12.1902 14.8641 12.0666 14.712 11.9891C14.5392 11.901 14.3128 11.901 13.8602 11.901H1.89917C1.44654 11.901 1.22023 11.901 1.04735 11.9891C0.895284 12.0666 0.771648 12.1902 0.694165 12.3423C0.606079 12.5151 0.606079 12.7415 0.606079 13.1941ZM7.59918 0.648822L1.61866 1.97783C1.25735 2.05812 1.0767 2.09826 0.941849 2.19541C0.822906 2.2811 0.72951 2.39753 0.671662 2.53223C0.606079 2.68494 0.606079 2.87 0.606079 3.24012L0.606079 4.14247C0.606079 4.5951 0.606079 4.82141 0.694165 4.99429C0.771648 5.14636 0.895284 5.26999 1.04735 5.34747C1.22023 5.43556 1.44654 5.43556 1.89917 5.43556H13.8602C14.3128 5.43556 14.5392 5.43556 14.712 5.34747C14.8641 5.26999 14.9877 5.14636 15.0652 4.99429C15.1533 4.82141 15.1533 4.5951 15.1533 4.14247V3.24012C15.1533 2.87 15.1533 2.68494 15.0877 2.53223C15.0299 2.39753 14.9365 2.2811 14.8175 2.19541C14.6827 2.09826 14.502 2.05812 14.1407 1.97783L8.1602 0.648822C8.05552 0.62556 8.00318 0.613929 7.95029 0.609291C7.90331 0.605171 7.85607 0.605171 7.80909 0.609291C7.7562 0.613929 7.70386 0.62556 7.59918 0.648822Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69e95ddc elementor-widget elementor-widget-heading\" data-id=\"69e95ddc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gestion de l\u2019eau et des d\u00e9chets<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a169732 elementor-widget elementor-widget-text-editor\" data-id=\"6a169732\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ces acteurs doivent moderniser une relation client souvent per\u00e7ue comme transactionnelle, tout en sensibilisant les usagers \u00e0 la rar\u00e9faction des ressources.<\/p><p>Deux priorit\u00e9s s\u2019imposent\u00a0: d\u00e9velopper le selfservice pour le paiement et le suivi de consommation, et fluidifier les \u00e9changes entre usagers et \u00e9quipes terrain.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5deace66 e-con-full e-flex e-con e-child\" data-id=\"5deace66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5adda0d7 e-con-full e-flex e-con e-parent\" data-id=\"5adda0d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-57b7eddf e-flex e-con-boxed e-con e-child\" data-id=\"57b7eddf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6f605bca e-flex e-con-boxed e-con e-child\" data-id=\"6f605bca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-381c6b37 elementor-widget elementor-widget-heading\" data-id=\"381c6b37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">FONCTIONNALITES<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f341f4e elementor-widget elementor-widget-heading\" data-id=\"3f341f4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Renforcez la relation avec vos usagers et clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-649b595d e-con-full e-flex e-con e-child\" data-id=\"649b595d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-29d04da9 e-con-full e-flex e-con e-child\" data-id=\"29d04da9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45529d25 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"45529d25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.8047 3.52851C14.0651 3.78886 14.0651 4.21097 13.8047 4.47132L6.4714 11.8047C6.21106 12.065 5.78894 12.065 5.5286 11.8047L2.19526 8.47132C1.93491 8.21097 1.93491 7.78886 2.19526 7.52851C2.45561 7.26816 2.87772 7.26816 3.13807 7.52851L6 10.3904L12.8619 3.52851C13.1223 3.26816 13.5444 3.26816 13.8047 3.52851Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3db015d1 elementor-widget elementor-widget-heading\" data-id=\"3db015d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Odigo Contact Center<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61ce92c3 elementor-widget elementor-widget-text-editor\" data-id=\"61ce92c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Notre plateforme cloud de centre de contact rassemble tous les canaux dans une interface unique et hautement configurable, capable d\u2019absorber les volumes les plus exigeants.<\/p><p>En \u00e9tant reli\u00e9e \u00e0 votre SI et \u00e0 votre CRM, elle offre \u00e0 vos conseillers une vue unifi\u00e9e des interactions, sur tous les canaux (t\u00e9l\u00e9phone, chat, mail, RCS, r\u00e9seaux sociaux) et permet une meilleure identification des clients. Ils r\u00e9pondent ainsi plus rapidement aux demandes importantes et offrent une exp\u00e9rience fluide aux usagers.<\/p><p>La capacit\u00e9 multi-marques et multi-num\u00e9ros permet de g\u00e9rer l\u2019ensemble de vos contrats de d\u00e9l\u00e9gation de service public sur une plateforme unique, avec une administration nationale et un branding adapt\u00e9 \u00e0 chaque territoire.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e914c18 e-con-full e-flex e-con e-child\" data-id=\"2e914c18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-597dfa87 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"597dfa87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.8047 3.52851C14.0651 3.78886 14.0651 4.21097 13.8047 4.47132L6.4714 11.8047C6.21106 12.065 5.78894 12.065 5.5286 11.8047L2.19526 8.47132C1.93491 8.21097 1.93491 7.78886 2.19526 7.52851C2.45561 7.26816 2.87772 7.26816 3.13807 7.52851L6 10.3904L12.8619 3.52851C13.1223 3.26816 13.5444 3.26816 13.8047 3.52851Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65eb70b8 elementor-widget elementor-widget-heading\" data-id=\"65eb70b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Odigo AI Orchestrator\u2122<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4ee99 elementor-widget elementor-widget-text-editor\" data-id=\"2a4ee99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Automatisez les demandes simples et qualifiez les interactions gr\u00e2ce \u00e0 l\u2019intelligence artificielle. Vos clients acc\u00e8dent rapidement \u00e0 l\u2019information dont ils ont besoin (suivi de consommation, \u00e9tat d\u2019une intervention, paiement de facture), tandis que vos conseillers se concentrent sur les demandes plus complexes.<\/p><p>Cette orchestration intelligente est essentielle pour absorber les pics d\u2019activit\u00e9\u00a0: temp\u00eate, panne r\u00e9gionale, vague de froid, etc.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f52161 e-con-full e-flex e-con e-child\" data-id=\"f52161\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-75e519f1 e-con-full e-flex e-con e-child\" data-id=\"75e519f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a423ba1 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"a423ba1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.8047 3.52851C14.0651 3.78886 14.0651 4.21097 13.8047 4.47132L6.4714 11.8047C6.21106 12.065 5.78894 12.065 5.5286 11.8047L2.19526 8.47132C1.93491 8.21097 1.93491 7.78886 2.19526 7.52851C2.45561 7.26816 2.87772 7.26816 3.13807 7.52851L6 10.3904L12.8619 3.52851C13.1223 3.26816 13.5444 3.26816 13.8047 3.52851Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-158fd63c elementor-widget elementor-widget-heading\" data-id=\"158fd63c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Odigo Outbound\u2122<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30792f2d elementor-widget elementor-widget-text-editor\" data-id=\"30792f2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Anticipez les besoins de vos clients gr\u00e2ce \u00e0 des communications proactives. Informez-les aux moments cl\u00e9s\u00a0: confirmation de souscription, programmation d\u2019une intervention, alerte sur un incident en cours, conseil personnalis\u00e9 sur la consommation, relance avant r\u00e9siliation.<\/p><p>Une communication sortante bien cadenc\u00e9e r\u00e9duit les volumes entrants, renforce l\u2019engagement et fluidifie la vie du contrat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-463ed1f2 e-con-full e-flex e-con e-child\" data-id=\"463ed1f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2126a338 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"2126a338\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.8047 3.52851C14.0651 3.78886 14.0651 4.21097 13.8047 4.47132L6.4714 11.8047C6.21106 12.065 5.78894 12.065 5.5286 11.8047L2.19526 8.47132C1.93491 8.21097 1.93491 7.78886 2.19526 7.52851C2.45561 7.26816 2.87772 7.26816 3.13807 7.52851L6 10.3904L12.8619 3.52851C13.1223 3.26816 13.5444 3.26816 13.8047 3.52851Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f10fc97 elementor-widget elementor-widget-heading\" data-id=\"4f10fc97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Odigo Vid\u00e9o\u2122<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba4a38c elementor-widget elementor-widget-text-editor\" data-id=\"6ba4a38c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La visio-assistance change la donne dans les utilities. Plut\u00f4t que de d\u00e9placer un technicien sans conna\u00eetre pr\u00e9cis\u00e9ment la situation sur le terrain, le conseiller demande \u00e0 l\u2019usager d\u2019ouvrir une session vid\u00e9o\u00a0: photo du compteur, vue de l\u2019incident, qualification imm\u00e9diate du niveau d\u2019intervention requis.<\/p><p>Moins de d\u00e9placements inutiles, et des interventions mieux dimensionn\u00e9es lorsqu\u2019elles sont n\u00e9cessaires.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33d0875e e-con-full e-flex e-con e-parent\" data-id=\"33d0875e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-491217c elementor-widget elementor-widget-template\" data-id=\"491217c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"198734\" class=\"elementor elementor-198734\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-96d4ec7 e-flex e-con-boxed e-con e-parent\" data-id=\"96d4ec7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-efa6e86 e-con-full e-flex e-con e-child\" data-id=\"efa6e86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d72c372 e-flex e-con-boxed e-con e-child\" data-id=\"d72c372\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb9f72d elementor-widget elementor-widget-heading\" data-id=\"eb9f72d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9j\u00e0 adopt\u00e9 par des entreprises exigeantes dans le monde entier<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8009eb0 e-flex e-con-boxed e-con e-child\" data-id=\"8009eb0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-444bf13 elementor-widget elementor-widget-n-carousel\" data-id=\"444bf13\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;carousel_items&quot;:[{&quot;slide_title&quot;:&quot;Diapositive N\\u00b01&quot;,&quot;_id&quot;:&quot;a81e81f&quot;},{&quot;slide_title&quot;:&quot;Diapositive 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src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Logo_Groupe_FDJ-1024x234.png\" class=\"attachment-large size-large wp-image-198685\" alt=\"Logo_Groupe_FDJ\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Logo_Groupe_FDJ-1024x234.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Logo_Groupe_FDJ-300x69.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Logo_Groupe_FDJ-768x176.png 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Logo_Groupe_FDJ-1536x351.png 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Logo_Groupe_FDJ-2048x468.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"6\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 sur 17\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c6dc700 e-con-full e-flex e-con 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\/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"11\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"11 sur 17\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9b196d1 e-con-full e-flex e-con e-child\" data-id=\"9b196d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d91354c e-con-full e-flex e-con e-child\" data-id=\"d91354c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fafc6b7 elementor-widget elementor-widget-image\" data-id=\"fafc6b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"226\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/DHL_Logo-1024x226.png\" class=\"attachment-large size-large wp-image-198678\" alt=\"DHL_Logo\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/DHL_Logo-1024x226.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/DHL_Logo-300x66.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/DHL_Logo-768x170.png 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/DHL_Logo.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"12\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"12 sur 17\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9a5aeb e-con-full e-flex e-con e-child\" data-id=\"c9a5aeb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3168622 e-con-full e-flex e-con e-child\" data-id=\"3168622\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2de51a8 elementor-widget elementor-widget-image\" data-id=\"2de51a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"768\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Generali-1024x768.png\" class=\"attachment-large size-large wp-image-198709\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Generali-1024x768.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Generali-300x225.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Generali-768x576.png 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Generali-1536x1152.png 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Generali.png 2000w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"13\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"13 sur 17\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-83c160e e-con-full e-flex e-con e-child\" data-id=\"83c160e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4048181 e-con-full e-flex e-con e-child\" data-id=\"4048181\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-541c4cd elementor-widget elementor-widget-image\" data-id=\"541c4cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"538\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/logo_am_1200x630-1024x538.png\" class=\"attachment-large size-large wp-image-199138\" alt=\"Assurance maladie\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/logo_am_1200x630-1024x538.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/logo_am_1200x630-300x158.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/logo_am_1200x630-768x403.png 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/logo_am_1200x630.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"14\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"14 sur 17\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d27670 e-con-full e-flex e-con e-child\" data-id=\"9d27670\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e6d1213 e-con-full e-flex e-con e-child\" data-id=\"e6d1213\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a46066b elementor-widget elementor-widget-image\" data-id=\"a46066b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"198\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Logo_Fnac_Darty-1024x198.png\" class=\"attachment-large size-large wp-image-198684\" alt=\"Logo_Fnac_Darty\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Logo_Fnac_Darty-1024x198.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Logo_Fnac_Darty-300x58.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Logo_Fnac_Darty-768x148.png 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Logo_Fnac_Darty.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"15\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"15 sur 17\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3542f1b e-con-full e-flex e-con e-child\" data-id=\"3542f1b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ca79c97 e-con-full e-flex e-con e-child\" data-id=\"ca79c97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7318214 elementor-widget elementor-widget-image\" data-id=\"7318214\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"227\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Chronopost_log-1024x227.png\" class=\"attachment-large size-large wp-image-198674\" alt=\"Chronopost_log\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Chronopost_log-1024x227.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Chronopost_log-300x67.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Chronopost_log-768x170.png 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Chronopost_log-1536x341.png 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Chronopost_log.png 1658w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"16\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"16 sur 17\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-963c846 e-con-full e-flex e-con e-child\" data-id=\"963c846\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-84d9b8c e-con-full e-flex e-con e-child\" data-id=\"84d9b8c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab7b847 elementor-widget elementor-widget-image\" data-id=\"ab7b847\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"238\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/airfrance-klm-1024x238.png\" class=\"attachment-large size-large wp-image-198673\" alt=\"airfrance klm\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/airfrance-klm-1024x238.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/airfrance-klm-300x70.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/airfrance-klm-768x179.png 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/airfrance-klm.png 1324w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" data-slide=\"17\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"17 sur 17\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f14d19a e-con-full e-flex e-con e-child\" data-id=\"f14d19a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7e799d9 e-con-full e-flex e-con e-child\" data-id=\"7e799d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-329db8b elementor-widget elementor-widget-image\" data-id=\"329db8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"1024\" height=\"196\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Air_Liquide-1024x196.png\" class=\"attachment-large size-large wp-image-198672\" alt=\"Air_Liquide\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Air_Liquide-1024x196.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Air_Liquide-300x57.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Air_Liquide-768x147.png 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/Air_Liquide.png 1280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d323d6 e-con-full e-flex e-con e-child\" data-id=\"9d323d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c08b42c e-con-full e-flex e-con e-child\" data-id=\"c08b42c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f54b0c5 elementor-widget elementor-widget-counter\" data-id=\"f54b0c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">\u00c9conomis\u00e9es par appel grace \u00e0 la qualification par le bot de l\u2019intention d\u2019appel et de l\u2019identit\u00e9 du client<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"50\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">sec<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46f089e elementor-view-framed elementor-absolute elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"46f089e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><path d=\"M16.3876 9.73745L11.4001 4.51245L6.4126 9.73745\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M11.3999 18.2874V5.4624\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d13380c e-con-full e-flex e-con e-child\" data-id=\"d13380c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0c6cd6 elementor-widget elementor-widget-counter\" data-id=\"c0c6cd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">De r\u00e9duction des transferts d\u2019appels gr\u00e2ce \u00e0 l\u2019int\u00e9gration d\u2019Odigo avec les SI et CRM de la plupart des banques.<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"20\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9922bbb elementor-view-framed elementor-absolute e-transform elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"9922bbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><path d=\"M16.3876 9.73745L11.4001 4.51245L6.4126 9.73745\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M11.3999 18.2874V5.4624\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9ede868 e-con-full e-flex e-con e-child\" data-id=\"9ede868\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77a8a84 elementor-widget elementor-widget-counter\" data-id=\"77a8a84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">D\u2019appels trait\u00e9s par des agents utilisant l\u2019IA d\u2019Odigo pour traiter les demandes et lib\u00e9rer du temps des agents.<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">-<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"40\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52171d2 elementor-view-framed elementor-absolute e-transform elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"52171d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><path d=\"M16.3876 9.73745L11.4001 4.51245L6.4126 9.73745\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M11.3999 18.2874V5.4624\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f908453 e-con-full e-flex e-con e-child\" data-id=\"f908453\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e26669 elementor-widget elementor-widget-counter\" data-id=\"7e26669\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">D\u2019am\u00e9lioration de la joignabilit\u00e9 des conseillers gr\u00e2ce aux outils adapt\u00e9s \u00e0 leurs besoins m\u00e9tier.<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"15\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acad33b elementor-view-framed elementor-absolute e-transform elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"acad33b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><path d=\"M16.3876 9.73745L11.4001 4.51245L6.4126 9.73745\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M11.3999 18.2874V5.4624\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bced2d elementor-align-center elementor-widget elementor-widget-button\" data-id=\"0bced2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/clients-et-references\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir nos clients<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60525534 e-con-full e-flex e-con e-parent\" data-id=\"60525534\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-646a4888 e-flex e-con-boxed e-con e-child\" data-id=\"646a4888\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6adb3d73 elementor-widget elementor-widget-heading\" data-id=\"6adb3d73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">T\u00c9MOIGNAGES CLIENTS<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1156c0ea elementor-widget elementor-widget-heading\" data-id=\"1156c0ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce qui rend Odigo Unique<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-219de89e e-con-full e-flex e-con e-child\" data-id=\"219de89e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-11af8a9d e-con-full e-flex e-con e-child\" data-id=\"11af8a9d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b453774 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"3b453774\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M8.68775 0.605957C10.7092 2.81904 11.858 5.69105 11.9205 8.68775C11.858 11.6845 10.7092 14.5565 8.68775 16.7695M8.68775 0.605957C6.66627 2.81904 5.51746 5.69105 5.45503 8.68775C5.51746 11.6845 6.66627 14.5565 8.68775 16.7695M8.68775 0.605957C4.2243 0.605957 0.605957 4.2243 0.605957 8.68775C0.605957 13.1512 4.2243 16.7695 8.68775 16.7695M8.68775 0.605957C13.1512 0.605957 16.7695 4.2243 16.7695 8.68775C16.7695 13.1512 13.1512 16.7695 8.68775 16.7695M1.01006 6.26321H16.3655M1.01005 11.1123H16.3655\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b2a4c97 elementor-widget elementor-widget-heading\" data-id=\"1b2a4c97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un leader Fran\u00e7ais \u00e0 dimension Europ\u00e9enne<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3810379c elementor-widget elementor-widget-text-editor\" data-id=\"3810379c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Odigo accompagne ses plus de 250 clients dans l\u2019optimisation de leur relation clients et aide les agents \u00e0 mieux g\u00e9rer leurs interactions et \u00e0 gagner en efficacit\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-257d13e1 e-con-full e-flex e-con e-child\" data-id=\"257d13e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-682633da elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"682633da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"27\" height=\"35\" viewBox=\"0 0 27 35\" fill=\"none\"><path d=\"M6.52121 22.4991L5.14583 32.8542L12.4108 28.4952C12.6478 28.353 12.7662 28.2819 12.8927 28.2542C13.0046 28.2296 13.1204 28.2296 13.2323 28.2542C13.3588 28.2819 13.4772 28.353 13.7142 28.4952L20.9792 32.8542L19.6047 22.4946M20.0702 4.74823C20.3147 5.33963 20.784 5.80972 21.3751 6.05515L23.4475 6.9136C24.0389 7.15859 24.5088 7.62849 24.7538 8.21994C24.9987 8.8114 24.9987 9.47594 24.7538 10.0674L23.896 12.1384C23.6509 12.7301 23.6505 13.3953 23.8967 13.9868L24.7531 16.0571C24.8745 16.3501 24.937 16.6641 24.9371 16.9812C24.9371 17.2983 24.8747 17.6123 24.7533 17.9053C24.632 18.1983 24.4541 18.4645 24.2298 18.6887C24.0056 18.9129 23.7393 19.0907 23.4463 19.2119L21.3754 20.0698C20.784 20.3143 20.314 20.7837 20.0685 21.3747L19.2101 23.4472C18.9651 24.0387 18.4953 24.5086 17.9038 24.7536C17.3124 24.9985 16.6479 24.9985 16.0564 24.7536L13.9855 23.8957C13.3941 23.6513 12.7298 23.6518 12.1387 23.8971L10.0663 24.7543C9.47521 24.9988 8.81126 24.9985 8.22031 24.7538C7.62936 24.509 7.15974 24.0396 6.91459 23.4488L6.05592 21.3757C5.81139 20.7843 5.34202 20.3142 4.75101 20.0688L2.6786 19.2103C2.08743 18.9654 1.61768 18.4958 1.37261 17.9047C1.12754 17.3136 1.12721 16.6494 1.37169 16.058L2.22949 13.987C2.47386 13.3956 2.47337 12.7312 2.2281 12.1401L1.37153 10.0662C1.25008 9.77324 1.18755 9.45924 1.1875 9.14213C1.18745 8.82501 1.24988 8.51099 1.37123 8.21801C1.49258 7.92504 1.67047 7.65884 1.89474 7.43464C2.119 7.21044 2.38524 7.03263 2.67825 6.91137L4.74916 6.05354C5.34003 5.80921 5.80983 5.34043 6.05542 4.75007L6.91384 2.67759C7.15882 2.08613 7.62871 1.61623 8.22014 1.37124C8.81157 1.12625 9.47609 1.12625 10.0675 1.37124L12.1384 2.22907C12.7299 2.47346 13.3942 2.47296 13.9853 2.22769L16.0585 1.37257C16.6499 1.12772 17.3143 1.12777 17.9056 1.37271C18.4969 1.61765 18.9667 2.08742 19.2117 2.67872L20.0704 4.75182L20.0702 4.74823Z\" stroke=\"white\" stroke-width=\"2.375\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c3aa88a elementor-widget elementor-widget-heading\" data-id=\"2c3aa88a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un pionnier de l\u2019exp\u00e9rience client<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78ddd601 elementor-widget elementor-widget-text-editor\" data-id=\"78ddd601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Depuis 40 ans, Odigo investit dans l\u2019innovation et les technologies de pointe : Cloud public et priv\u00e9, Intelligence Artificielle, connecteurs CRM, QM, WFM.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7df5114 e-con-full e-flex e-con e-child\" data-id=\"7df5114\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fa6fdaa elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"1fa6fdaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"15\" viewBox=\"0 0 16 15\" fill=\"none\"><path d=\"M0.605957 14.3451C2.49369 12.3429 5.05661 11.1124 7.87957 11.1124C10.7025 11.1124 13.2654 12.3429 15.1532 14.3451M11.5164 4.24289C11.5164 6.25144 9.88812 7.87969 7.87957 7.87969C5.87102 7.87969 4.24276 6.25144 4.24276 4.24289C4.24276 2.23433 5.87102 0.606079 7.87957 0.606079C9.88812 0.606079 11.5164 2.23433 11.5164 4.24289Z\" stroke=\"white\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b55755b elementor-widget elementor-widget-heading\" data-id=\"b55755b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un interlocuteur unique<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c44e993 elementor-widget elementor-widget-text-editor\" data-id=\"3c44e993\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Odigo est \u00e0 la fois op\u00e9rateur, \u00e9diteur, int\u00e9grateur et expert m\u00e9tiers et saura vous accompagner de bout-en-bout.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c59b099 e-con-full e-flex e-con e-parent\" data-id=\"1c59b099\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-249b9cfc e-flex e-con-boxed e-con e-child\" data-id=\"249b9cfc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba9c580 elementor-widget elementor-widget-heading\" data-id=\"ba9c580\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">T\u00c9MOIGNAGES CLIENTS<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60c2cf7b elementor-widget elementor-widget-heading\" data-id=\"60c2cf7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nos cas clients dans le secteur utilities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60fcce51 e-flex e-con-boxed e-con e-child\" data-id=\"60fcce51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6820751e e-con-full e-flex e-con e-child\" data-id=\"6820751e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c2c5178 elementor-widget elementor-widget-image\" data-id=\"5c2c5178\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"214\" height=\"60\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/05\/totalenergie_214x86px.png\" class=\"attachment-large size-large wp-image-7769\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7dcbc20 e-con-full e-flex e-con e-child\" data-id=\"7dcbc20\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e545438 elementor-widget elementor-widget-image\" data-id=\"e545438\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"151\" height=\"35\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/04\/Air-liquide.png\" class=\"attachment-large size-large wp-image-7506\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28cff82f e-con-full e-flex e-con e-child\" data-id=\"28cff82f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-664f884f elementor-widget elementor-widget-image\" data-id=\"664f884f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" loading=\"lazy\" width=\"214\" height=\"60\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/04\/2021-04-08_Odigo-com-v2-Clients_Logo_Viesgo-logo_214x60px_RGB-1-2.png\" class=\"attachment-large size-large wp-image-201993\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4050d625 e-con-full e-flex e-con e-child\" data-id=\"4050d625\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26df7a47 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"26df7a47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/clients-et-references\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrez tous nos clients<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55334bab e-con-full e-flex e-con e-parent\" data-id=\"55334bab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-32abe8de e-con-full e-flex e-con e-child\" data-id=\"32abe8de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b152a6 elementor-widget elementor-widget-heading\" data-id=\"b152a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pour aller plus loin<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-495cafb0 e-con-full e-flex e-con e-child\" data-id=\"495cafb0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69729fab elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"69729fab\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:194182,&quot;_skin&quot;:&quot;post&quot;,&quot;columns&quot;:&quot;3&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\" role=\"list\">\n\t\t<style id=\"loop-194182\">.elementor-194182 .elementor-element.elementor-element-c7e4f52{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-theme-post-featured-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-194182 .elementor-element.elementor-element-94494ba img{height:270px;object-fit:cover;object-position:center center;border-radius:6px 6px 6px 6px;}.elementor-widget-post-info .elementor-icon-list-item:not(:last-child):after{border-color:var( --e-global-color-text );}.elementor-widget-post-info .elementor-icon-list-icon i{color:var( --e-global-color-primary );}.elementor-widget-post-info .elementor-icon-list-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-post-info .elementor-icon-list-text, .elementor-widget-post-info .elementor-icon-list-text a{color:var( --e-global-color-secondary );}.elementor-widget-post-info .elementor-icon-list-item{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-194182 .elementor-element.elementor-element-db0dbce .elementor-icon-list-icon{width:14px;}.elementor-194182 .elementor-element.elementor-element-db0dbce .elementor-icon-list-icon i{font-size:14px;}.elementor-194182 .elementor-element.elementor-element-db0dbce .elementor-icon-list-icon svg{--e-icon-list-icon-size:14px;}.elementor-194182 .elementor-element.elementor-element-db0dbce .elementor-icon-list-text, .elementor-194182 .elementor-element.elementor-element-db0dbce .elementor-icon-list-text a{color:var( --e-global-color-cac4e8c );}.elementor-194182 .elementor-element.elementor-element-db0dbce .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;text-transform:uppercase;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-194182 .elementor-element.elementor-element-8624d16 .elementor-heading-title{font-family:\"Montserrat\", Sans-serif;font-size:20px;font-weight:600;color:var( --e-global-color-ee65013 );}.elementor-194182 .elementor-element.elementor-element-9a4dd0c .elementor-icon-list-icon{width:14px;}.elementor-194182 .elementor-element.elementor-element-9a4dd0c .elementor-icon-list-icon i{font-size:14px;}.elementor-194182 .elementor-element.elementor-element-9a4dd0c .elementor-icon-list-icon svg{--e-icon-list-icon-size:14px;}.elementor-194182 .elementor-element.elementor-element-9a4dd0c .elementor-icon-list-text, .elementor-194182 .elementor-element.elementor-element-9a4dd0c .elementor-icon-list-text a{color:#717680;}.elementor-194182 .elementor-element.elementor-element-9a4dd0c .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;}@media(max-width:1024px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}}@media(max-width:767px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"194182\" class=\"elementor elementor-194182 e-loop-item e-loop-item-1011531 post-1011531 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-c7e4f52 e-flex e-con-boxed e-con e-parent\" data-id=\"c7e4f52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94494ba elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"94494ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"317\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/05\/parcours-client-1024x317.webp\" class=\"attachment-large size-large wp-image-1011533\" alt=\"centre de contact et parcours client\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/05\/parcours-client-1024x317.webp 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/05\/parcours-client-300x93.webp 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/05\/parcours-client-768x238.webp 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/05\/parcours-client.webp 1265w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db0dbce elementor-widget elementor-widget-post-info\" data-id=\"db0dbce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-077c124 elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\tGuides et conseils\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8624d16 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8624d16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/parcours-client-guide-complet-pour-ameliorer-lexperience-et-fideliser\/\">Parcours client\u00a0: guide complet pour am\u00e9liorer l\u2019exp\u00e9rience et fid\u00e9liser<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a4dd0c elementor-widget elementor-widget-post-info\" data-id=\"9a4dd0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a0685ec elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>1 juin 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"194182\" class=\"elementor elementor-194182 e-loop-item e-loop-item-1011526 post-1011526 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils tag-retail-e-commerce\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-c7e4f52 e-flex e-con-boxed e-con e-parent\" data-id=\"c7e4f52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94494ba elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"94494ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/05\/Centre-contact-luxe.jpg\" class=\"attachment-large size-large wp-image-1011527\" alt=\"Centre de contact pour les marques de luxe\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/05\/Centre-contact-luxe.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/05\/Centre-contact-luxe-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db0dbce elementor-widget elementor-widget-post-info\" data-id=\"db0dbce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-077c124 elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\tGuides et conseils\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8624d16 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8624d16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/centre-de-contact-nouveau-territoire-dexcellence-des-maisons-du-luxe\/\">Centre de contact\u00a0: nouveau territoire d\u2019excellence des Maisons du luxe<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a4dd0c elementor-widget elementor-widget-post-info\" data-id=\"9a4dd0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a0685ec elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>26 mai 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"194182\" class=\"elementor elementor-194182 e-loop-item e-loop-item-1010730 post-1010730 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils tag-public-organisations\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-c7e4f52 e-flex e-con-boxed e-con e-parent\" data-id=\"c7e4f52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94494ba elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"94494ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/RCS-Conversationnel-illustration.jpg\" class=\"attachment-large size-large wp-image-1010759\" alt=\"RCS conversationnel\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/RCS-Conversationnel-illustration.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/RCS-Conversationnel-illustration-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db0dbce elementor-widget elementor-widget-post-info\" data-id=\"db0dbce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-077c124 elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-custom\">\n\t\t\t\t\t\t\t\t\t\tGuides et conseils\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8624d16 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8624d16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/rcs-conversationnel-experience-client-engageante\/\">RCS conversationnel\u00a0: offrir une exp\u00e9rience client fluide et engageante<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a4dd0c elementor-widget elementor-widget-post-info\" data-id=\"9a4dd0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a0685ec elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>29 avril 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b5a80be e-con-full e-flex e-con e-child\" data-id=\"6b5a80be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bb99c9f elementor-widget elementor-widget-button\" data-id=\"7bb99c9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/blogs\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir le blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69d97f7e e-con-full e-flex e-con e-parent\" data-id=\"69d97f7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-697597b5 e-con-full e-flex e-con e-child\" data-id=\"697597b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49a005db elementor-widget elementor-widget-heading\" data-id=\"49a005db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">FAQ<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7beefb elementor-widget elementor-widget-heading\" data-id=\"a7beefb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous avez des questions ?<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c550f2e e-con-full e-flex e-con e-child\" data-id=\"5c550f2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-254b4421 elementor-widget elementor-widget-n-accordion\" data-id=\"254b4421\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6250\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-6250\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment la solution Odigo peut-elle nous aider \u00e0 g\u00e9rer les pics d'appels extr\u00eames lors d'une crise (panne, incident climatique) ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6250\" class=\"elementor-element elementor-element-13da0e29 e-con-full e-flex e-con e-child\" data-id=\"13da0e29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b4170ab elementor-widget elementor-widget-text-editor\" data-id=\"1b4170ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La plateforme Odigo est con\u00e7ue pour une r\u00e9silience \u00e0 toute \u00e9preuve. Son infrastructure cloud peut absorber des volumes d&rsquo;appels qui d\u00e9cuplent en quelques minutes, garantissant une joignabilit\u00e9 maximale. De plus, nos outils d&rsquo;automatisation (callbots, SVI visuel, messages r\u00e9gionalis\u00e9s) permettent de qualifier les demandes, de diffuser des informations en temps r\u00e9el et de prioriser les urgences av\u00e9r\u00e9es vers vos cellules de crise, prot\u00e9geant ainsi vos conseillers de la submersion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6251\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6251\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Notre secteur doit accompagner les clients vers plus de sobri\u00e9t\u00e9. Comment Odigo peut-il nous aider \u00e0 devenir un \"coach\" \u00e9nerg\u00e9tique ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6251\" class=\"elementor-element elementor-element-1a23f9d9 e-con-full e-flex e-con e-child\" data-id=\"1a23f9d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7470bf6a elementor-widget elementor-widget-text-editor\" data-id=\"7470bf6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Odigo transforme votre centre de contact en un moteur de la transition. Gr\u00e2ce \u00e0 nos outils de campagnes sortantes, vous pouvez mener des communications proactives et personnalis\u00e9es : conseils pour r\u00e9duire la consommation, alertes en cas de surconsommation, information sur les aides disponibles. En automatisant les demandes simples, vous lib\u00e9rez vos conseillers qui peuvent alors se consacrer \u00e0 des conversations \u00e0 plus forte valeur ajout\u00e9e, pour accompagner chaque client dans ses efforts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6252\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6252\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Les clients attendent une exp\u00e9rience omnicanale, mais nous craignons que cela ne complexifie le travail de nos conseillers. Quelle est votre approche ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6252\" class=\"elementor-element elementor-element-6e7ddff8 e-con-full e-flex e-con e-child\" data-id=\"6e7ddff8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a141929 elementor-widget elementor-widget-text-editor\" data-id=\"1a141929\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Notre philosophie est que l&rsquo;omnicanal doit avant tout simplifier le travail des \u00e9quipes. La console Odigo unifie tous les canaux (voix, e-mail, chat, r\u00e9seaux sociaux) dans une interface unique et intuitive. Gr\u00e2ce \u00e0 l&rsquo;int\u00e9gration \u00e0 votre CRM, le conseiller dispose d&rsquo;une vue \u00e0 360\u00b0 de l&rsquo;historique client, ce qui lui permet de reprendre la conversation l\u00e0 o\u00f9 elle s&rsquo;est arr\u00eat\u00e9e, sans friction ni r\u00e9p\u00e9tition. Le r\u00e9sultat : des conseillers plus efficaces et des clients plus satisfaits.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6253\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6253\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment votre solution s'int\u00e8gre-t-elle \u00e0 nos outils m\u00e9tiers existants, comme notre CRM (Salesforce, etc.) ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6253\" class=\"elementor-element elementor-element-5d4e19a e-con-full e-flex e-con e-child\" data-id=\"5d4e19a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d13de88 elementor-widget elementor-widget-text-editor\" data-id=\"d13de88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>L&rsquo;int\u00e9gration est au c\u0153ur de notre plateforme. Odigo dispose de connecteurs natifs et d&rsquo;API ouvertes pour s&rsquo;int\u00e9grer de mani\u00e8re fluide \u00e0 votre \u00e9cosyst\u00e8me technologique, et notamment \u00e0 tous les grands CRM du march\u00e9 comme Salesforce. Cette int\u00e9gration est essentielle pour offrir une vue client unifi\u00e9e, automatiser les processus et garantir que vos conseillers disposent de la bonne information au bon moment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6254\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6254\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment l'intelligence artificielle d'Odigo peut-elle concr\u00e8tement am\u00e9liorer notre efficacit\u00e9 au quotidien ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6254\" class=\"elementor-element elementor-element-171058ad e-con-full e-flex e-con e-child\" data-id=\"171058ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bcfca46 elementor-widget elementor-widget-text-editor\" data-id=\"7bcfca46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Notre orchestrateur d&rsquo;IA, Odigo AI Orchestrator\u2122, agit sur trois niveaux. Premi\u00e8rement, il automatise les demandes simples et r\u00e9currentes via le self-service (callbot, chatbot), r\u00e9duisant ainsi les volumes entrants. Deuxi\u00e8mement, il qualifie intelligemment les demandes pour les router vers le bon conseiller, avec le bon niveau de priorit\u00e9. Enfin, il assiste vos conseillers en temps r\u00e9el en leur fournissant des informations contextuelles, leur permettant de r\u00e9soudre les probl\u00e8mes plus rapidement et de se concentrer sur les situations \u00e0 forte valeur ajout\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6fdc2e31 e-con-full e-flex e-con e-parent\" data-id=\"6fdc2e31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5607157b e-con-full e-flex e-con e-child\" data-id=\"5607157b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-57557220 e-flex e-con-boxed e-con e-child\" data-id=\"57557220\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3aa2fee2 elementor-widget elementor-widget-heading\" data-id=\"3aa2fee2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00eat \u00e0 transformer votre relation client ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78f3305a elementor-widget elementor-widget-text-editor\" data-id=\"78f3305a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez comment Odigo peut s\u2019adapter \u00e0 vos enjeux m\u00e9tier et \u00e0 votre organisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-681a1b2 e-con-full e-flex e-con e-child\" data-id=\"681a1b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6dfd94db elementor-widget elementor-widget-button\" data-id=\"6dfd94db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/demander-une-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Secteur utilities Utilities : fluidifiez votre relation client, m\u00eame en p\u00e9riode de forte tension Offrez un service client r\u00e9actif, omnicanal et r\u00e9silient pour g\u00e9rer les pics d\u2019activit\u00e9, les urgences r\u00e9seau et les attentes croissantes des consommateurs. Demander une d\u00e9mo POUR QUI ? Pour les fournisseurs d&rsquo;\u00e9nergie et de services qui veulent moderniser leur service client [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"topic":[],"class_list":["post-1011099","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Relation client utilities | Odigo<\/title>\n<meta name=\"description\" content=\"Offrez un service client r\u00e9actif et omnicanal pour g\u00e9rer les pics d&#039;activit\u00e9, les urgences r\u00e9seau et les attentes croissantes de vos usagers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo.com\/fr\/utilities\/\" \/>\n<meta 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