{"id":196250,"date":"2026-02-20T19:30:42","date_gmt":"2026-02-20T18:30:42","guid":{"rendered":"https:\/\/odigo.com\/?page_id=196250"},"modified":"2026-03-18T18:39:39","modified_gmt":"2026-03-18T17:39:39","slug":"blogs","status":"publish","type":"page","link":"https:\/\/odigo.com\/fr\/blogs\/","title":{"rendered":"Blogs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"196250\" class=\"elementor elementor-196250\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0fbad8f e-flex e-con-boxed e-con e-parent\" data-id=\"0fbad8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecc6724 elementor-widget elementor-widget-template\" data-id=\"ecc6724\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"archive\" data-elementor-id=\"196221\" class=\"elementor elementor-196221\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-a8cb7a9 e-con-full e-flex e-con e-parent\" data-id=\"a8cb7a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f929eb2 elementor-widget elementor-widget-heading\" data-id=\"f929eb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Blogs<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-786bb7b e-flex e-con-boxed e-con e-child\" data-id=\"786bb7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ed98553 e-con-full e-flex e-con e-child\" data-id=\"ed98553\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07e5d1f odigo-cat-filter-btn odigo-active-cat-filter-btn elementor-widget elementor-widget-button\" data-id=\"07e5d1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#all\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Tous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f89dc3 odigo-cat-filter-btn elementor-widget elementor-widget-button\" data-id=\"7f89dc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#guides-et-conseils\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Guides et conseils<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a487c8f odigo-cat-filter-btn elementor-widget elementor-widget-button\" data-id=\"a487c8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#tendances-marche-analyses\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Tendances march\u00e9 &amp; analyses<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d86e246 e-con-full e-flex e-con e-child\" data-id=\"d86e246\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb638aa elementor-widget__width-inherit odigo-filter-form elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"cb638aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-post-type=\"post\" data-template-id=\"197103\" data-featured-template-id=\"196223\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nouveau formulaire\" aria-label=\"Nouveau formulaire\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"196221\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"cb638aa\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Odigo\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-sort_order elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[sort_order]\" id=\"form-field-sort_order\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"all\">Date de publication<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"DESC\">Les plus r\u00e9centes<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"ASC\">Les plus anciens<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-topic elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[topic]\" id=\"form-field-topic\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"Sujet\">Sujet<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-blog_search elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[blog_search]\" id=\"form-field-blog_search\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Rechercher\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-257d4ba elementor-grid-1 elementor-grid-tablet-1 odigo-featured-grid elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"257d4ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:196223,&quot;columns&quot;:1,&quot;columns_tablet&quot;:1,&quot;_skin&quot;:&quot;post&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\" role=\"list\">\n\t\t<style id=\"loop-196223\">.elementor-196223 .elementor-element.elementor-element-a11db21{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:40px 40px;--row-gap:40px;--column-gap:40px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-196223 .elementor-element.elementor-element-4d9210e{--display:flex;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-theme-post-featured-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-196223 .elementor-element.elementor-element-cbf4b26 img{width:100%;height:500px;object-fit:cover;object-position:center center;border-radius:6px 6px 6px 6px;}.elementor-196223 .elementor-element.elementor-element-c0bac1a{--display:flex;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-post-info .elementor-icon-list-item:not(:last-child):after{border-color:var( --e-global-color-text );}.elementor-widget-post-info .elementor-icon-list-icon i{color:var( --e-global-color-primary );}.elementor-widget-post-info .elementor-icon-list-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-post-info .elementor-icon-list-text, .elementor-widget-post-info .elementor-icon-list-text a{color:var( --e-global-color-secondary );}.elementor-widget-post-info .elementor-icon-list-item{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-196223 .elementor-element.elementor-element-a5218aa .elementor-icon-list-icon{width:14px;}.elementor-196223 .elementor-element.elementor-element-a5218aa .elementor-icon-list-icon i{font-size:14px;}.elementor-196223 .elementor-element.elementor-element-a5218aa .elementor-icon-list-icon svg{--e-icon-list-icon-size:14px;}.elementor-196223 .elementor-element.elementor-element-a5218aa .elementor-icon-list-text, .elementor-196223 .elementor-element.elementor-element-a5218aa .elementor-icon-list-text a{color:var( --e-global-color-cac4e8c );}.elementor-196223 .elementor-element.elementor-element-a5218aa .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;text-transform:uppercase;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-196223 .elementor-element.elementor-element-4198082 .elementor-heading-title{font-family:\"Montserrat\", Sans-serif;font-size:28px;font-weight:600;color:var( --e-global-color-ee65013 );}.elementor-widget-theme-post-excerpt{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-196223 .elementor-element.elementor-element-fd93d1c .elementor-icon-list-icon{width:14px;}.elementor-196223 .elementor-element.elementor-element-fd93d1c .elementor-icon-list-icon i{font-size:14px;}.elementor-196223 .elementor-element.elementor-element-fd93d1c .elementor-icon-list-icon svg{--e-icon-list-icon-size:14px;}.elementor-196223 .elementor-element.elementor-element-fd93d1c .elementor-icon-list-text, .elementor-196223 .elementor-element.elementor-element-fd93d1c .elementor-icon-list-text a{color:#717680;}.elementor-196223 .elementor-element.elementor-element-fd93d1c .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;}@media(min-width:768px){.elementor-196223 .elementor-element.elementor-element-c0bac1a{--width:56%;}}@media(max-width:1024px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-theme-post-excerpt{font-size:var( --e-global-typography-text-font-size );}}@media(max-width:767px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-theme-post-excerpt{font-size:var( --e-global-typography-text-font-size );}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"196223\" class=\"elementor elementor-196223 e-loop-item e-loop-item-24100 post-24100 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils tag-mise-en-avant\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-a11db21 e-con-full e-flex e-con e-parent\" data-id=\"a11db21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4d9210e e-con-full e-flex e-con e-child\" data-id=\"4d9210e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbf4b26 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"cbf4b26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/blog\/ccaas-2026-6-tendances-cles-qui-transforment-la-relation-client\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"601\" height=\"401\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2025-04-28_Connectors_600x400.jpg\" class=\"attachment-full size-full wp-image-21630\" alt=\"Connecteur Salesforce\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2025-04-28_Connectors_600x400.jpg 601w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2025-04-28_Connectors_600x400-300x200.jpg 300w\" sizes=\"auto, (max-width: 601px) 100vw, 601px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0bac1a e-con-full e-flex e-con e-child\" data-id=\"c0bac1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5218aa elementor-widget elementor-widget-post-info\" data-id=\"a5218aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4198082 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"4198082\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/ccaas-2026-6-tendances-cles-qui-transforment-la-relation-client\/\">CCaaS 2026 : 6 tendances cl\u00e9s qui transforment la relation client<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd93d1c elementor-widget elementor-widget-post-info\" data-id=\"fd93d1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>29 janvier 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f96cdd elementor-widget elementor-widget-heading\" data-id=\"8f96cdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nos articles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-734fabe odigo-results-grid elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"734fabe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:197103,&quot;pagination_type&quot;:&quot;numbers&quot;,&quot;pagination_load_type&quot;:&quot;ajax&quot;,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:32,&quot;sizes&quot;:[]},&quot;_skin&quot;:&quot;post&quot;,&quot;columns&quot;:&quot;3&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\" role=\"list\">\n\t\t<style id=\"loop-197103\">.elementor-197103 .elementor-element.elementor-element-b6142bf{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:40px 40px;--row-gap:40px;--column-gap:40px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-197103 .elementor-element.elementor-element-8557e47{--display:flex;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-theme-post-featured-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-197103 .elementor-element.elementor-element-16784e8 img{width:100%;height:270px;object-fit:cover;object-position:center center;border-radius:6px 6px 6px 6px;}.elementor-widget-post-info .elementor-icon-list-item:not(:last-child):after{border-color:var( --e-global-color-text );}.elementor-widget-post-info .elementor-icon-list-icon i{color:var( --e-global-color-primary );}.elementor-widget-post-info .elementor-icon-list-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-post-info .elementor-icon-list-text, .elementor-widget-post-info .elementor-icon-list-text a{color:var( --e-global-color-secondary );}.elementor-widget-post-info .elementor-icon-list-item{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-197103 .elementor-element.elementor-element-2808796 .elementor-icon-list-icon i{color:#71768000;font-size:15px;}.elementor-197103 .elementor-element.elementor-element-2808796 .elementor-icon-list-icon svg{fill:#71768000;--e-icon-list-icon-size:15px;}.elementor-197103 .elementor-element.elementor-element-2808796 .elementor-icon-list-icon{width:15px;}body:not(.rtl) .elementor-197103 .elementor-element.elementor-element-2808796 .elementor-icon-list-text{padding-left:0px;}body.rtl .elementor-197103 .elementor-element.elementor-element-2808796 .elementor-icon-list-text{padding-right:0px;}.elementor-197103 .elementor-element.elementor-element-2808796 .elementor-icon-list-text, .elementor-197103 .elementor-element.elementor-element-2808796 .elementor-icon-list-text a{color:var( --e-global-color-cac4e8c );}.elementor-197103 .elementor-element.elementor-element-2808796 .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;text-transform:uppercase;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-197103 .elementor-element.elementor-element-8e5328f .elementor-heading-title{font-family:\"Montserrat\", Sans-serif;font-size:20px;font-weight:600;color:var( --e-global-color-ee65013 );}.elementor-197103 .elementor-element.elementor-element-d47814a .elementor-icon-list-icon i{color:#71768000;font-size:15px;}.elementor-197103 .elementor-element.elementor-element-d47814a .elementor-icon-list-icon svg{fill:#71768000;--e-icon-list-icon-size:15px;}.elementor-197103 .elementor-element.elementor-element-d47814a .elementor-icon-list-icon{width:15px;}body:not(.rtl) .elementor-197103 .elementor-element.elementor-element-d47814a .elementor-icon-list-text{padding-left:10px;}body.rtl .elementor-197103 .elementor-element.elementor-element-d47814a .elementor-icon-list-text{padding-right:10px;}.elementor-197103 .elementor-element.elementor-element-d47814a .elementor-icon-list-text, .elementor-197103 .elementor-element.elementor-element-d47814a .elementor-icon-list-text a{color:#717680;}.elementor-197103 .elementor-element.elementor-element-d47814a .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;}.elementor-197103 .elementor-element.elementor-element-5f79fe0 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-bottom:calc(0px\/2);}.elementor-197103 .elementor-element.elementor-element-5f79fe0 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-top:calc(0px\/2);}.elementor-197103 .elementor-element.elementor-element-5f79fe0 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-right:calc(0px\/2);margin-left:calc(0px\/2);}.elementor-197103 .elementor-element.elementor-element-5f79fe0 .elementor-icon-list-items.elementor-inline-items{margin-right:calc(-0px\/2);margin-left:calc(-0px\/2);}body.rtl .elementor-197103 .elementor-element.elementor-element-5f79fe0 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{left:calc(-0px\/2);}body:not(.rtl) .elementor-197103 .elementor-element.elementor-element-5f79fe0 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{right:calc(-0px\/2);}.elementor-197103 .elementor-element.elementor-element-5f79fe0 .elementor-icon-list-item:not(:last-child):after{content:\"\";border-color:#ddd;}.elementor-197103 .elementor-element.elementor-element-5f79fe0 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child):after{border-top-style:solid;}.elementor-197103 .elementor-element.elementor-element-5f79fe0 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:not(:last-child):after{border-left-style:solid;}.elementor-197103 .elementor-element.elementor-element-5f79fe0 .elementor-icon-list-icon i{color:#71768000;font-size:15px;}.elementor-197103 .elementor-element.elementor-element-5f79fe0 .elementor-icon-list-icon svg{fill:#71768000;--e-icon-list-icon-size:15px;}.elementor-197103 .elementor-element.elementor-element-5f79fe0 .elementor-icon-list-icon{width:15px;}body:not(.rtl) .elementor-197103 .elementor-element.elementor-element-5f79fe0 .elementor-icon-list-text{padding-left:10px;}body.rtl .elementor-197103 .elementor-element.elementor-element-5f79fe0 .elementor-icon-list-text{padding-right:10px;}.elementor-197103 .elementor-element.elementor-element-5f79fe0 .elementor-icon-list-text, .elementor-197103 .elementor-element.elementor-element-5f79fe0 .elementor-icon-list-text a{color:#717680;}.elementor-197103 .elementor-element.elementor-element-5f79fe0 .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;}.elementor-197103 .elementor-element.elementor-element-6ef6d34 .elementor-icon-list-icon i{color:#71768000;font-size:15px;}.elementor-197103 .elementor-element.elementor-element-6ef6d34 .elementor-icon-list-icon svg{fill:#71768000;--e-icon-list-icon-size:15px;}.elementor-197103 .elementor-element.elementor-element-6ef6d34 .elementor-icon-list-icon{width:15px;}body:not(.rtl) .elementor-197103 .elementor-element.elementor-element-6ef6d34 .elementor-icon-list-text{padding-left:10px;}body.rtl .elementor-197103 .elementor-element.elementor-element-6ef6d34 .elementor-icon-list-text{padding-right:10px;}.elementor-197103 .elementor-element.elementor-element-6ef6d34 .elementor-icon-list-text, .elementor-197103 .elementor-element.elementor-element-6ef6d34 .elementor-icon-list-text a{color:#717680;}.elementor-197103 .elementor-element.elementor-element-6ef6d34 .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;text-transform:uppercase;}.elementor-197103 .elementor-element.elementor-element-6ef6d34{margin:-15px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}.elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-bottom:calc(0px\/2);}.elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-top:calc(0px\/2);}.elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-right:calc(0px\/2);margin-left:calc(0px\/2);}.elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-items.elementor-inline-items{margin-right:calc(-0px\/2);margin-left:calc(-0px\/2);}body.rtl .elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{left:calc(-0px\/2);}body:not(.rtl) .elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item:after{right:calc(-0px\/2);}.elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-icon i{color:#71768000;font-size:15px;}.elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-icon svg{fill:#71768000;--e-icon-list-icon-size:15px;}.elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-icon{width:15px;}body:not(.rtl) .elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-text{padding-left:10px;}body.rtl .elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-text{padding-right:10px;}.elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-text, .elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-text a{color:#717680;}.elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;text-transform:uppercase;}.elementor-197103 .elementor-element.elementor-element-56a86e4{margin:-15px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}.elementor-197103 .elementor-element.elementor-element-d3879cf .elementor-icon-list-icon i{color:#71768000;font-size:15px;}.elementor-197103 .elementor-element.elementor-element-d3879cf .elementor-icon-list-icon svg{fill:#71768000;--e-icon-list-icon-size:15px;}.elementor-197103 .elementor-element.elementor-element-d3879cf .elementor-icon-list-icon{width:15px;}body:not(.rtl) .elementor-197103 .elementor-element.elementor-element-d3879cf .elementor-icon-list-text{padding-left:0px;}body.rtl .elementor-197103 .elementor-element.elementor-element-d3879cf .elementor-icon-list-text{padding-right:0px;}.elementor-197103 .elementor-element.elementor-element-d3879cf .elementor-icon-list-text, .elementor-197103 .elementor-element.elementor-element-d3879cf .elementor-icon-list-text a{color:#717680;}.elementor-197103 .elementor-element.elementor-element-d3879cf .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;}.elementor-197103 .elementor-element.elementor-element-d3879cf{margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}@media(max-width:1024px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}}@media(max-width:767px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197103\" class=\"elementor elementor-197103 e-loop-item e-loop-item-24191 post-24191 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/blog\/dora-comment-odigo-aide-ses-clients-a-renforcer-leur-resilience-operationnelle\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1.jpg\" class=\"attachment-full size-full wp-image-19097\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1.jpg 1920w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1-300x169.jpg 300w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1-1024x576.jpg 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1-768x432.jpg 768w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/dora-comment-odigo-aide-ses-clients-a-renforcer-leur-resilience-operationnelle\/\">DORA : comment\u00a0Odigo\u00a0aide ses clients \u00e0 renforcer leur r\u00e9silience op\u00e9rationnelle\u00a0<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197103\" class=\"elementor elementor-197103 e-loop-item e-loop-item-23877 post-23877 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/blog\/comment-lia-agentique-et-generative-ameliore-lefficacite-du-service-client-insights-de-gartner\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Gartner_Market_Trends_Blog.jpg\" class=\"attachment-full size-full wp-image-23885\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Gartner_Market_Trends_Blog.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Gartner_Market_Trends_Blog-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/comment-lia-agentique-et-generative-ameliore-lefficacite-du-service-client-insights-de-gartner\/\">Comment l&rsquo;IA agentique et g\u00e9n\u00e9rative am\u00e9liore l&rsquo;efficacit\u00e9 du service client \u2014 Insights de Gartner<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197103\" class=\"elementor elementor-197103 e-loop-item e-loop-item-23833 post-23833 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/blog\/rich-communication-services\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/11\/Article-RCS.png\" class=\"attachment-full size-full wp-image-23841\" alt=\"RCS - Rich communication services\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/11\/Article-RCS.png 600w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/11\/Article-RCS-300x200.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/rich-communication-services\/\">RCS : d\u00e9couvrez l\u2019\u00e9volution du SMS pour des \u00e9changes clients plus s\u00fbrs et plus engageants<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197103\" class=\"elementor elementor-197103 e-loop-item e-loop-item-23586 post-23586 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/blog\/cloud-call-center\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/10\/cloud-call-center.jpg\" class=\"attachment-full size-full wp-image-23587\" alt=\"cloud call center\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/10\/cloud-call-center.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/10\/cloud-call-center-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/cloud-call-center\/\">Cloud call center : tout savoir sur cette solution<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197103\" class=\"elementor elementor-197103 e-loop-item e-loop-item-23582 post-23582 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/blog\/cxaas\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/10\/CXaaS.jpg\" class=\"attachment-full size-full wp-image-23584\" alt=\"CXaaS\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/10\/CXaaS.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/10\/CXaaS-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/cxaas\/\">Qu\u2019est-ce que le CXaaS (Customer Experience As a Service)\u2009?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197103\" class=\"elementor elementor-197103 e-loop-item e-loop-item-23495 post-23495 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/blog\/logiciel-centre-appel\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"267\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/10\/logiciel-centre-dappel.jpg\" class=\"attachment-full size-full wp-image-23497\" alt=\"logiciel centre d&#039;appel\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/10\/logiciel-centre-dappel.jpg 400w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/10\/logiciel-centre-dappel-300x200.jpg 300w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/logiciel-centre-appel\/\">Logiciel centre d&rsquo;appel : comment bien choisir votre solution<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197103\" class=\"elementor elementor-197103 e-loop-item e-loop-item-23489 post-23489 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/blog\/ia-agentique-definition\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/10\/2023-03-16_Website_GL-Blogs_65-Instant-Messaging-2_Main-image_600x400px_final.jpg\" class=\"attachment-full size-full wp-image-23490\" alt=\"IA agentique\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/10\/2023-03-16_Website_GL-Blogs_65-Instant-Messaging-2_Main-image_600x400px_final.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/10\/2023-03-16_Website_GL-Blogs_65-Instant-Messaging-2_Main-image_600x400px_final-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/ia-agentique-definition\/\">IA agentique : qu&rsquo;est-ce que c&rsquo;est et comment \u00e7a fonctionne ?<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197103\" class=\"elementor elementor-197103 e-loop-item e-loop-item-23376 post-23376 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/blog\/svi-definition-avantages\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/09\/2022-10-25_Website_GL-Blogs_Web-RTC_main-pic_600x400_FINAL.jpg\" class=\"attachment-full size-full wp-image-23378\" alt=\"SVI\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/09\/2022-10-25_Website_GL-Blogs_Web-RTC_main-pic_600x400_FINAL.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/09\/2022-10-25_Website_GL-Blogs_Web-RTC_main-pic_600x400_FINAL-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/svi-definition-avantages\/\">Qu&rsquo;est-ce qu&rsquo;un SVI ? D\u00e9finition et avantages<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197103\" class=\"elementor elementor-197103 e-loop-item e-loop-item-23351 post-23351 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/blog\/appels-entrants-appels-sortants-definitions-differences\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"536\" height=\"776\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/09\/visuel-blog-svi.png\" class=\"attachment-full size-full wp-image-23352\" alt=\"Appels sortants\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/09\/visuel-blog-svi.png 536w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/09\/visuel-blog-svi-207x300.png 207w\" sizes=\"auto, (max-width: 536px) 100vw, 536px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/appels-entrants-appels-sortants-definitions-differences\/\">Appels entrants et appels sortants : d\u00e9finitions, diff\u00e9rences et avantages<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t<div class=\"e-load-more-anchor\" data-page=\"1\" data-max-page=\"15\" data-next-page=\"https:\/\/odigo.com\/fr\/?e-page-734fabe=2\"><\/div>\n\t\t\t\t<nav class=\"elementor-pagination\" aria-label=\"Pagination\">\n\t\t\t<span aria-current=\"page\" class=\"page-numbers current\"><span class=\"elementor-screen-only\">Page<\/span>1<\/span>\n<a class=\"page-numbers\" href=\"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/pages\/196250\/?e-page-734fabe=2\"><span class=\"elementor-screen-only\">Page<\/span>2<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/pages\/196250\/?e-page-734fabe=3\"><span class=\"elementor-screen-only\">Page<\/span>3<\/a>\n<span class=\"page-numbers dots\">\u2026<\/span>\n<a class=\"page-numbers\" href=\"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/pages\/196250\/?e-page-734fabe=15\"><span class=\"elementor-screen-only\">Page<\/span>15<\/a>\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"topic":[],"class_list":["post-196250","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Blogs et tendances CX | Odigo<\/title>\n<meta name=\"description\" content=\"Suivez les blogs Odigo et tendances CX pour d\u00e9couvrir les meilleures pratiques, innovations et conseils sur l\u2019exp\u00e9rience client.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo.com\/fr\/blogs\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Blogs et tendances CX | Odigo\" \/>\n<meta property=\"og:description\" content=\"Suivez les blogs Odigo et tendances CX pour d\u00e9couvrir les meilleures pratiques, innovations et conseils sur l\u2019exp\u00e9rience client.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/odigo.com\/fr\/blogs\/\" \/>\n<meta property=\"og:site_name\" content=\"Odigo\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-18T17:39:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/blogs\\\/\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/blogs\\\/\",\"name\":\"Blogs et tendances CX | Odigo\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#website\"},\"datePublished\":\"2026-02-20T18:30:42+00:00\",\"dateModified\":\"2026-03-18T17:39:39+00:00\",\"description\":\"Suivez les blogs Odigo et tendances CX pour d\u00e9couvrir les meilleures pratiques, innovations et conseils sur l\u2019exp\u00e9rience client.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/blogs\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/odigo.com\\\/fr\\\/blogs\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/blogs\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blogs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\",\"name\":\"Odigo\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/odigo.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#organization\",\"name\":\"Odigo\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/logo-odigo.svg\",\"contentUrl\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/logo-odigo.svg\",\"width\":142,\"height\":63,\"caption\":\"Odigo\"},\"image\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Blogs et tendances CX | Odigo","description":"Suivez les blogs Odigo et tendances CX pour d\u00e9couvrir les meilleures pratiques, innovations et conseils sur l\u2019exp\u00e9rience client.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/odigo.com\/fr\/blogs\/","og_locale":"fr_FR","og_type":"article","og_title":"Blogs et tendances CX | Odigo","og_description":"Suivez les blogs Odigo et tendances CX pour d\u00e9couvrir les meilleures pratiques, innovations et conseils sur l\u2019exp\u00e9rience client.","og_url":"https:\/\/odigo.com\/fr\/blogs\/","og_site_name":"Odigo","article_modified_time":"2026-03-18T17:39:39+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/odigo.com\/fr\/blogs\/","url":"https:\/\/odigo.com\/fr\/blogs\/","name":"Blogs et tendances CX | Odigo","isPartOf":{"@id":"https:\/\/odigo.com\/fr\/#website"},"datePublished":"2026-02-20T18:30:42+00:00","dateModified":"2026-03-18T17:39:39+00:00","description":"Suivez les blogs Odigo et tendances CX pour d\u00e9couvrir les meilleures pratiques, innovations et conseils sur l\u2019exp\u00e9rience client.","breadcrumb":{"@id":"https:\/\/odigo.com\/fr\/blogs\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/odigo.com\/fr\/blogs\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/odigo.com\/fr\/blogs\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/odigo.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Blogs"}]},{"@type":"WebSite","@id":"https:\/\/odigo.com\/fr\/#website","url":"https:\/\/odigo.com\/fr\/","name":"Odigo","description":"","publisher":{"@id":"https:\/\/odigo.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/odigo.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/odigo.com\/fr\/#organization","name":"Odigo","url":"https:\/\/odigo.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/odigo.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/logo-odigo.svg","contentUrl":"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/logo-odigo.svg","width":142,"height":63,"caption":"Odigo"},"image":{"@id":"https:\/\/odigo.com\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/pages\/196250","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/comments?post=196250"}],"version-history":[{"count":4,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/pages\/196250\/revisions"}],"predecessor-version":[{"id":1003949,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/pages\/196250\/revisions\/1003949"}],"wp:attachment":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/media?parent=196250"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/topic?post=196250"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}