{"id":197669,"date":"2026-02-20T19:30:42","date_gmt":"2026-02-20T18:30:42","guid":{"rendered":"https:\/\/odigo.com\/blogs-copy-1\/"},"modified":"2026-03-17T08:41:20","modified_gmt":"2026-03-17T07:41:20","slug":"podcasts","status":"publish","type":"page","link":"https:\/\/odigo.com\/fr\/podcasts\/","title":{"rendered":"Podcasts"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"197669\" class=\"elementor elementor-197669\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-583ba61 e-con-full e-flex e-con e-parent\" data-id=\"583ba61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74a6c15 elementor-widget elementor-widget-template\" data-id=\"74a6c15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"archive\" data-elementor-id=\"198046\" class=\"elementor elementor-198046\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-f909b45 e-con-full e-flex e-con e-parent\" data-id=\"f909b45\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01d7eae elementor-widget elementor-widget-heading\" data-id=\"01d7eae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Podcasts<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4d1826 e-flex e-con-boxed e-con e-child\" data-id=\"d4d1826\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0e7c6a elementor-widget__width-inherit odigo-filter-form elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"e0e7c6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-post-type=\"podcast\" data-template-id=\"197672\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nouveau formulaire\" aria-label=\"Nouveau formulaire\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"198046\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"e0e7c6a\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Odigo\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-sort_order elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[sort_order]\" id=\"form-field-sort_order\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"all\">Date de publication<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"DESC\">Les plus r\u00e9centes<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"ASC\">Les plus anciens<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-language elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[language]\" id=\"form-field-language\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"all\">Langue<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"fr\">Fran\u00e7ais<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"en\">Anglais<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"es\">Espagnol<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-blog_search elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[blog_search]\" id=\"form-field-blog_search\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Rechercher\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d204f47 elementor-grid-1 odigo-results-grid elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"d204f47\" data-element_type=\"widget\" data-e-type=\"widget\" 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--e-global-typography-primary-font-size );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-197672 .elementor-element.elementor-element-532abf4{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197672\" class=\"elementor elementor-197672 e-loop-item e-loop-item-12028 post-12028 podcast type-podcast status-publish has-post-thumbnail hentry podcast-season-saison-2\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b1d9976 e-con-full e-flex e-con e-parent\" data-id=\"b1d9976\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dc64630 e-con-full e-flex e-con e-child\" data-id=\"dc64630\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5308ccf elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5308ccf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/odigo.com\/fr\/podcast\/s2-episode-6-lavenir-du-metier-de-conseiller-dans-10-15-ans\/\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C4.92487 0 0 4.92487 0 11C0 17.0751 4.92487 22 11 22C17.0751 22 22 17.0751 22 11C22 4.92487 17.0751 0 11 0ZM8.59974 7.11608C8.5 7.24931 8.5 7.48795 8.5 7.96524V14.0346C8.5 14.5119 8.5 14.7505 8.59974 14.8837C8.68666 14.9998 8.81971 15.0725 8.96438 15.0828C9.13038 15.0947 9.33112 14.9656 9.7326 14.7075L14.4532 11.6728C14.8016 11.4489 14.9758 11.3369 15.0359 11.1945C15.0885 11.0701 15.0885 10.9297 15.0359 10.8053C14.9758 10.6629 14.8016 10.5509 14.4532 10.327L9.73261 7.2923C9.33112 7.0342 9.13038 6.90515 8.96438 6.91701C8.81971 6.92734 8.68666 6.99998 8.59974 7.11608Z\" fill=\"#2A3045\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-378fecf e-con-full e-flex e-con e-child\" data-id=\"378fecf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eaf4f74 elementor-widget elementor-widget-heading\" data-id=\"eaf4f74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/podcast\/s2-episode-6-lavenir-du-metier-de-conseiller-dans-10-15-ans\/\">S2 \u2013 Episode 6 \u2013 \u00a0L\u2019avenir du m\u00e9tier de conseiller dans 10-15 ans<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-532abf4 elementor-widget elementor-widget-text-editor\" data-id=\"532abf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tLa deuxi\u00e8me saison de CX voices, nous allons parler du m\u00e9tier essentiel de conseiller client parce que le conseiller client joue un r\u00f4le central dans l\u2019entreprise, nous avons choisi de leur donner la parole.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24f4b46 e-con-full e-flex e-con e-child\" data-id=\"24f4b46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f1e348 elementor-widget elementor-widget-text-editor\" data-id=\"3f1e348\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t8 juillet 2022\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63ac45b e-con-full e-flex e-con e-child\" data-id=\"63ac45b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8595249 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"8595249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/podcast\/s2-episode-6-lavenir-du-metier-de-conseiller-dans-10-15-ans\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"none\"><path d=\"M0.75 5.75H14.0833M14.0833 5.75L9.08333 0.75M14.0833 5.75L9.08333 10.75\" stroke=\"#FF3466\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197672\" class=\"elementor elementor-197672 e-loop-item e-loop-item-11543 post-11543 podcast type-podcast status-publish has-post-thumbnail hentry podcast-season-saison-2\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b1d9976 e-con-full e-flex e-con e-parent\" data-id=\"b1d9976\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dc64630 e-con-full e-flex e-con e-child\" data-id=\"dc64630\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5308ccf elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5308ccf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/odigo.com\/fr\/podcast\/s2-episode-5-le-role-du-management-terrain-en-centre-de-contacts\/\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C4.92487 0 0 4.92487 0 11C0 17.0751 4.92487 22 11 22C17.0751 22 22 17.0751 22 11C22 4.92487 17.0751 0 11 0ZM8.59974 7.11608C8.5 7.24931 8.5 7.48795 8.5 7.96524V14.0346C8.5 14.5119 8.5 14.7505 8.59974 14.8837C8.68666 14.9998 8.81971 15.0725 8.96438 15.0828C9.13038 15.0947 9.33112 14.9656 9.7326 14.7075L14.4532 11.6728C14.8016 11.4489 14.9758 11.3369 15.0359 11.1945C15.0885 11.0701 15.0885 10.9297 15.0359 10.8053C14.9758 10.6629 14.8016 10.5509 14.4532 10.327L9.73261 7.2923C9.33112 7.0342 9.13038 6.90515 8.96438 6.91701C8.81971 6.92734 8.68666 6.99998 8.59974 7.11608Z\" fill=\"#2A3045\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-378fecf e-con-full e-flex e-con e-child\" data-id=\"378fecf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eaf4f74 elementor-widget elementor-widget-heading\" data-id=\"eaf4f74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/podcast\/s2-episode-5-le-role-du-management-terrain-en-centre-de-contacts\/\">S2 \u2013 Episode 5 \u2013 Le r\u00f4le du management terrain en centre de contacts<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-532abf4 elementor-widget elementor-widget-text-editor\" data-id=\"532abf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tLa deuxi\u00e8me saison de CX voices, nous allons parler du m\u00e9tier essentiel de conseiller client parce que le conseiller client joue un r\u00f4le central dans l\u2019entreprise, nous avons choisi de leur donner la parole.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24f4b46 e-con-full e-flex e-con e-child\" data-id=\"24f4b46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f1e348 elementor-widget elementor-widget-text-editor\" data-id=\"3f1e348\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t2 juin 2022\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63ac45b e-con-full e-flex e-con e-child\" data-id=\"63ac45b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8595249 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"8595249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/podcast\/s2-episode-5-le-role-du-management-terrain-en-centre-de-contacts\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"none\"><path d=\"M0.75 5.75H14.0833M14.0833 5.75L9.08333 0.75M14.0833 5.75L9.08333 10.75\" stroke=\"#FF3466\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197672\" class=\"elementor elementor-197672 e-loop-item e-loop-item-11309 post-11309 podcast type-podcast status-publish has-post-thumbnail hentry podcast-season-saison-2\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b1d9976 e-con-full e-flex e-con e-parent\" data-id=\"b1d9976\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dc64630 e-con-full e-flex e-con e-child\" data-id=\"dc64630\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5308ccf elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5308ccf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/odigo.com\/fr\/podcast\/s2-episode-4-le-conseiller-face-a-un-environnement-omnicanal\/\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C4.92487 0 0 4.92487 0 11C0 17.0751 4.92487 22 11 22C17.0751 22 22 17.0751 22 11C22 4.92487 17.0751 0 11 0ZM8.59974 7.11608C8.5 7.24931 8.5 7.48795 8.5 7.96524V14.0346C8.5 14.5119 8.5 14.7505 8.59974 14.8837C8.68666 14.9998 8.81971 15.0725 8.96438 15.0828C9.13038 15.0947 9.33112 14.9656 9.7326 14.7075L14.4532 11.6728C14.8016 11.4489 14.9758 11.3369 15.0359 11.1945C15.0885 11.0701 15.0885 10.9297 15.0359 10.8053C14.9758 10.6629 14.8016 10.5509 14.4532 10.327L9.73261 7.2923C9.33112 7.0342 9.13038 6.90515 8.96438 6.91701C8.81971 6.92734 8.68666 6.99998 8.59974 7.11608Z\" fill=\"#2A3045\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-378fecf e-con-full e-flex e-con e-child\" data-id=\"378fecf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eaf4f74 elementor-widget elementor-widget-heading\" data-id=\"eaf4f74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/podcast\/s2-episode-4-le-conseiller-face-a-un-environnement-omnicanal\/\">S2 \u2013 Episode 4 \u2013 Le conseiller face \u00e0 un environnement omnicanal<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-532abf4 elementor-widget elementor-widget-text-editor\" data-id=\"532abf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tLa deuxi\u00e8me saison de CX voices, nous allons parler du m\u00e9tier essentiel de conseiller client parce que le conseiller client joue un r\u00f4le central dans l\u2019entreprise, nous avons choisi de leur donner la parole.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24f4b46 e-con-full e-flex e-con e-child\" data-id=\"24f4b46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f1e348 elementor-widget elementor-widget-text-editor\" data-id=\"3f1e348\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t5 mai 2022\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63ac45b e-con-full e-flex e-con e-child\" data-id=\"63ac45b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8595249 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"8595249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/podcast\/s2-episode-4-le-conseiller-face-a-un-environnement-omnicanal\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"none\"><path d=\"M0.75 5.75H14.0833M14.0833 5.75L9.08333 0.75M14.0833 5.75L9.08333 10.75\" stroke=\"#FF3466\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197672\" class=\"elementor elementor-197672 e-loop-item e-loop-item-10938 post-10938 podcast type-podcast status-publish has-post-thumbnail hentry podcast-season-saison-2\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b1d9976 e-con-full e-flex e-con e-parent\" data-id=\"b1d9976\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dc64630 e-con-full e-flex e-con e-child\" data-id=\"dc64630\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5308ccf elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5308ccf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/odigo.com\/fr\/podcast\/s2-episode-3-la-boite-a-outils-du-conseiller-client\/\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C4.92487 0 0 4.92487 0 11C0 17.0751 4.92487 22 11 22C17.0751 22 22 17.0751 22 11C22 4.92487 17.0751 0 11 0ZM8.59974 7.11608C8.5 7.24931 8.5 7.48795 8.5 7.96524V14.0346C8.5 14.5119 8.5 14.7505 8.59974 14.8837C8.68666 14.9998 8.81971 15.0725 8.96438 15.0828C9.13038 15.0947 9.33112 14.9656 9.7326 14.7075L14.4532 11.6728C14.8016 11.4489 14.9758 11.3369 15.0359 11.1945C15.0885 11.0701 15.0885 10.9297 15.0359 10.8053C14.9758 10.6629 14.8016 10.5509 14.4532 10.327L9.73261 7.2923C9.33112 7.0342 9.13038 6.90515 8.96438 6.91701C8.81971 6.92734 8.68666 6.99998 8.59974 7.11608Z\" fill=\"#2A3045\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-378fecf e-con-full e-flex e-con e-child\" data-id=\"378fecf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eaf4f74 elementor-widget elementor-widget-heading\" data-id=\"eaf4f74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/podcast\/s2-episode-3-la-boite-a-outils-du-conseiller-client\/\">S2 \u2013 Episode 3 \u2013 La bo\u00eete \u00e0 outils du conseiller client<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-532abf4 elementor-widget elementor-widget-text-editor\" data-id=\"532abf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tLa deuxi\u00e8me saison de CX voices, nous allons parler du m\u00e9tier essentiel de conseiller client parce que le conseiller client joue un r\u00f4le central dans l\u2019entreprise, nous avons choisi de leur donner la parole.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24f4b46 e-con-full e-flex e-con e-child\" data-id=\"24f4b46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f1e348 elementor-widget elementor-widget-text-editor\" data-id=\"3f1e348\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t25 mars 2022\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63ac45b e-con-full e-flex e-con e-child\" data-id=\"63ac45b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8595249 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"8595249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/podcast\/s2-episode-3-la-boite-a-outils-du-conseiller-client\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"none\"><path d=\"M0.75 5.75H14.0833M14.0833 5.75L9.08333 0.75M14.0833 5.75L9.08333 10.75\" stroke=\"#FF3466\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197672\" class=\"elementor elementor-197672 e-loop-item e-loop-item-10535 post-10535 podcast type-podcast status-publish has-post-thumbnail hentry podcast-season-saison-2\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b1d9976 e-con-full e-flex e-con e-parent\" data-id=\"b1d9976\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dc64630 e-con-full e-flex e-con e-child\" data-id=\"dc64630\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5308ccf elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5308ccf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/odigo.com\/fr\/podcast\/s2-episode-2-le-conseiller-client-un-role-central-en-quete-de-valorisation\/\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M11 0C4.92487 0 0 4.92487 0 11C0 17.0751 4.92487 22 11 22C17.0751 22 22 17.0751 22 11C22 4.92487 17.0751 0 11 0ZM8.59974 7.11608C8.5 7.24931 8.5 7.48795 8.5 7.96524V14.0346C8.5 14.5119 8.5 14.7505 8.59974 14.8837C8.68666 14.9998 8.81971 15.0725 8.96438 15.0828C9.13038 15.0947 9.33112 14.9656 9.7326 14.7075L14.4532 11.6728C14.8016 11.4489 14.9758 11.3369 15.0359 11.1945C15.0885 11.0701 15.0885 10.9297 15.0359 10.8053C14.9758 10.6629 14.8016 10.5509 14.4532 10.327L9.73261 7.2923C9.33112 7.0342 9.13038 6.90515 8.96438 6.91701C8.81971 6.92734 8.68666 6.99998 8.59974 7.11608Z\" fill=\"#2A3045\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-378fecf e-con-full e-flex e-con e-child\" data-id=\"378fecf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eaf4f74 elementor-widget elementor-widget-heading\" data-id=\"eaf4f74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/podcast\/s2-episode-2-le-conseiller-client-un-role-central-en-quete-de-valorisation\/\">S2 \u2013 Episode 2 \u2013 Le conseiller client : un r\u00f4le central, en qu\u00eate de valorisation<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-532abf4 elementor-widget elementor-widget-text-editor\" data-id=\"532abf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tLa deuxi\u00e8me saison de CX voices, nous allons parler du m\u00e9tier essentiel de conseiller client parce que le conseiller client joue un r\u00f4le central dans l\u2019entreprise, nous avons choisi de leur donner la parole.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24f4b46 e-con-full e-flex e-con e-child\" data-id=\"24f4b46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f1e348 elementor-widget elementor-widget-text-editor\" data-id=\"3f1e348\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t10 f\u00e9vrier 2022\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63ac45b e-con-full e-flex e-con e-child\" data-id=\"63ac45b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8595249 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"8595249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/podcast\/s2-episode-2-le-conseiller-client-un-role-central-en-quete-de-valorisation\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"none\"><path d=\"M0.75 5.75H14.0833M14.0833 5.75L9.08333 0.75M14.0833 5.75L9.08333 10.75\" stroke=\"#FF3466\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span 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