{"id":197892,"date":"2026-02-26T17:43:02","date_gmt":"2026-02-26T16:43:02","guid":{"rendered":"https:\/\/odigo.com\/?page_id=197892"},"modified":"2026-03-17T07:26:31","modified_gmt":"2026-03-17T06:26:31","slug":"guides-livres-blancs","status":"publish","type":"page","link":"https:\/\/odigo.com\/fr\/guides-livres-blancs\/","title":{"rendered":"Guides &amp; livres blancs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"197892\" class=\"elementor elementor-197892\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61ae010 e-con-full e-flex e-con e-parent\" data-id=\"61ae010\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3974b97 elementor-widget elementor-widget-template\" data-id=\"3974b97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"archive\" data-elementor-id=\"198055\" class=\"elementor elementor-198055\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-a2fad99 e-con-full e-flex e-con e-parent\" data-id=\"a2fad99\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd575d9 elementor-widget elementor-widget-heading\" data-id=\"cd575d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Guides &amp; livres blancs<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-124a97b e-flex e-con-boxed e-con e-child\" data-id=\"124a97b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-33be8fd e-con-full e-flex e-con e-child\" data-id=\"33be8fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-267e7fa odigo-rc-filter-btn odigo-active-rc-filter-btn elementor-widget elementor-widget-button\" data-id=\"267e7fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#ebooks\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Livres blancs<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db3d475 odigo-rc-filter-btn elementor-widget elementor-widget-button\" data-id=\"db3d475\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#reports\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Rapport d'analystes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53687f4 odigo-rc-filter-btn elementor-widget elementor-widget-button\" data-id=\"53687f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#cx-magazine\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Rapport CX<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d7274a odigo-rc-filter-btn 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data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nouveau formulaire\" aria-label=\"Nouveau formulaire\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"198055\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"57e1cae\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Odigo\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-industry elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div 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--e-global-typography-primary-font-size );}.elementor-widget-theme-post-excerpt{font-size:var( --e-global-typography-text-font-size );}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197908\" class=\"elementor elementor-197908 e-loop-item e-loop-item-23861 post-23861 resource type-resource status-publish has-post-thumbnail hentry tag-artificial-intelligence tag-mise-en-avant resource-category-ebooks\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-68f22c5 e-con-full e-flex e-con e-parent\" data-id=\"68f22c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d09f145 e-con-full e-flex e-con e-child\" data-id=\"d09f145\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e652f70 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"e652f70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/etude-gartner-sur-les-tendances-du-marche-de-lia-generative-et-de-lia-agentique-redefinir-le-centre-de-contact-pour-lavenir-du-service-client\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Website-BlogResource-images-Gartner-Market-Trend.jpg\" class=\"attachment-full size-full wp-image-23872\" alt=\"Gartner logo\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Website-BlogResource-images-Gartner-Market-Trend.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Website-BlogResource-images-Gartner-Market-Trend-300x200.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68ad18e e-con-full e-flex e-con e-child\" data-id=\"68ad18e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4582405 elementor-widget elementor-widget-post-info\" data-id=\"4582405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Livres blancs et ebooks<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a870a29 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"a870a29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/etude-gartner-sur-les-tendances-du-marche-de-lia-generative-et-de-lia-agentique-redefinir-le-centre-de-contact-pour-lavenir-du-service-client\/\">\u00c9tude Gartner\u00ae sur les tendances du march\u00e9 de l&rsquo;IA g\u00e9n\u00e9rative et de l&rsquo;IA agentique \u2014 Red\u00e9finir le centre de contact pour l&rsquo;avenir du service client<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0262943 elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"0262943\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t\t<p>Mentions l\u00e9gales GARTNER est une marque d\u00e9pos\u00e9e et une marque de service de Gartner, Inc. et\/ou de ses filiales aux \u00c9tats-Unis et \u00e0 l&rsquo;international, et est utilis\u00e9e ici avec autorisation. Tous droits r\u00e9serv\u00e9s. Ce graphique a \u00e9t\u00e9 publi\u00e9 par Gartner,...\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25be989 elementor-widget elementor-widget-post-info\" data-id=\"25be989\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>3 d\u00e9cembre 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79efe78 odigo-results-grid elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"79efe78\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:197900,&quot;pagination_type&quot;:&quot;numbers&quot;,&quot;pagination_load_type&quot;:&quot;ajax&quot;,&quot;_skin&quot;:&quot;post&quot;,&quot;columns&quot;:&quot;3&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\" role=\"list\">\n\t\t<style id=\"loop-197900\">.elementor-197900 .elementor-element.elementor-element-0239e65{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:40px 40px;--row-gap:40px;--column-gap:40px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-197900 .elementor-element.elementor-element-d2249c6{--display:flex;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-theme-post-featured-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-197900 .elementor-element.elementor-element-50bc430 img{width:100%;height:270px;object-fit:cover;object-position:center center;border-radius:6px 6px 6px 6px;}.elementor-widget-post-info .elementor-icon-list-item:not(:last-child):after{border-color:var( --e-global-color-text );}.elementor-widget-post-info .elementor-icon-list-icon i{color:var( --e-global-color-primary );}.elementor-widget-post-info .elementor-icon-list-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-post-info .elementor-icon-list-text, .elementor-widget-post-info .elementor-icon-list-text a{color:var( --e-global-color-secondary );}.elementor-widget-post-info .elementor-icon-list-item{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-197900 .elementor-element.elementor-element-67db225 .elementor-icon-list-icon i{color:#71768000;font-size:15px;}.elementor-197900 .elementor-element.elementor-element-67db225 .elementor-icon-list-icon svg{fill:#71768000;--e-icon-list-icon-size:15px;}.elementor-197900 .elementor-element.elementor-element-67db225 .elementor-icon-list-icon{width:15px;}body:not(.rtl) .elementor-197900 .elementor-element.elementor-element-67db225 .elementor-icon-list-text{padding-left:0px;}body.rtl .elementor-197900 .elementor-element.elementor-element-67db225 .elementor-icon-list-text{padding-right:0px;}.elementor-197900 .elementor-element.elementor-element-67db225 .elementor-icon-list-text, .elementor-197900 .elementor-element.elementor-element-67db225 .elementor-icon-list-text a{color:var( --e-global-color-cac4e8c );}.elementor-197900 .elementor-element.elementor-element-67db225 .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;text-transform:uppercase;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-197900 .elementor-element.elementor-element-c4efcb2 .elementor-heading-title{font-family:\"Montserrat\", Sans-serif;font-size:20px;font-weight:600;color:var( --e-global-color-ee65013 );}.elementor-197900 .elementor-element.elementor-element-4c6bea2 .elementor-icon-list-icon i{color:#71768000;font-size:15px;}.elementor-197900 .elementor-element.elementor-element-4c6bea2 .elementor-icon-list-icon svg{fill:#71768000;--e-icon-list-icon-size:15px;}.elementor-197900 .elementor-element.elementor-element-4c6bea2 .elementor-icon-list-icon{width:15px;}body:not(.rtl) .elementor-197900 .elementor-element.elementor-element-4c6bea2 .elementor-icon-list-text{padding-left:0px;}body.rtl .elementor-197900 .elementor-element.elementor-element-4c6bea2 .elementor-icon-list-text{padding-right:0px;}.elementor-197900 .elementor-element.elementor-element-4c6bea2 .elementor-icon-list-text, .elementor-197900 .elementor-element.elementor-element-4c6bea2 .elementor-icon-list-text a{color:#717680;}.elementor-197900 .elementor-element.elementor-element-4c6bea2 .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;}.elementor-197900 .elementor-element.elementor-element-4c6bea2{margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}@media(max-width:1024px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}}@media(max-width:767px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-1011721 post-1011721 resource type-resource status-publish has-post-thumbnail hentry resource-category-ebooks\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" data-id=\"d2249c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bc430 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"50bc430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/rapport-2026-lexperience-client-dans-le-secteur-des-utilities\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2560\" height=\"1706\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/06\/shutterstock_2011106219-1-scaled.jpg\" class=\"attachment-full size-full wp-image-1011734\" alt=\"illustration utilities\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/06\/shutterstock_2011106219-1-scaled.jpg 2560w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/06\/shutterstock_2011106219-1-300x200.jpg 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/06\/shutterstock_2011106219-1-1024x683.jpg 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/06\/shutterstock_2011106219-1-768x512.jpg 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/06\/shutterstock_2011106219-1-1536x1024.jpg 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/06\/shutterstock_2011106219-1-2048x1365.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67db225 elementor-widget elementor-widget-post-info\" data-id=\"67db225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Livres blancs et ebooks<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efcb2 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/rapport-2026-lexperience-client-dans-le-secteur-des-utilities\/\">Rapport 2026 : L&rsquo;exp\u00e9rience client dans le secteur des\u00a0Utilities<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>3 juin 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-1010726 post-1010726 resource type-resource status-publish has-post-thumbnail hentry resource-category-reports\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" data-id=\"d2249c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bc430 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"50bc430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/93-des-clients-recommanderaient-odigo\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/05\/BlogResource-images-Gartner-2-1.png\" class=\"attachment-full size-full wp-image-1011248\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/05\/BlogResource-images-Gartner-2-1.png 600w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/05\/BlogResource-images-Gartner-2-1-300x200.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67db225 elementor-widget elementor-widget-post-info\" data-id=\"67db225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Rapports d&#039;analystes<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efcb2 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/93-des-clients-recommanderaient-odigo\/\">93 % des clients recommanderaient Odigo<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>12 mai 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-1010351 post-1010351 resource type-resource status-publish has-post-thumbnail hentry tag-retail-e-commerce industry-retail resource-category-ebooks\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" data-id=\"d2249c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bc430 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"50bc430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/lexperience-client-dans-le-retail-rapport-2026-et-enjeux-cles\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1730\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_289113608-scaled.webp\" class=\"attachment-full size-full wp-image-1009892\" alt=\"performance centre de contact\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_289113608-scaled.webp 2560w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_289113608-300x203.webp 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_289113608-1024x692.webp 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_289113608-768x519.webp 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_289113608-1536x1038.webp 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/shutterstock_289113608-2048x1384.webp 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67db225 elementor-widget elementor-widget-post-info\" data-id=\"67db225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Livres blancs et ebooks<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efcb2 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/lexperience-client-dans-le-retail-rapport-2026-et-enjeux-cles\/\">L\u2019exp\u00e9rience client dans le retail : rapport 2026 et enjeux cl\u00e9s<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>11 mai 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-1010509 post-1010509 resource type-resource status-publish has-post-thumbnail hentry tag-public-organisations resource-category-ebooks\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" data-id=\"d2249c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bc430 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"50bc430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/relation-usager-dans-le-secteur-public-le-guide-complet-pour-reussir-votre-transformation\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"352\" height=\"270\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/Rapport-public.png\" class=\"attachment-full size-full wp-image-1010720\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/Rapport-public.png 352w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/04\/Rapport-public-300x230.png 300w\" sizes=\"(max-width: 352px) 100vw, 352px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67db225 elementor-widget elementor-widget-post-info\" data-id=\"67db225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Livres blancs et ebooks<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efcb2 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/relation-usager-dans-le-secteur-public-le-guide-complet-pour-reussir-votre-transformation\/\">Relation usager dans le secteur public : le guide complet pour r\u00e9ussir votre transformation<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>27 avril 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-1009019 post-1009019 resource type-resource status-publish has-post-thumbnail hentry tag-banque industry-services-financiers-et-assurances resource-category-ebooks\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" data-id=\"d2249c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bc430 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"50bc430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/livre-blanc-reinventer-lexperience-client-pour-la-banque-de-demain\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"314\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/06\/2022-02-22_GL_Visual-Identity_02_VI-refresh_2021_330x330px_left.png\" class=\"attachment-full size-full wp-image-11680\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/06\/2022-02-22_GL_Visual-Identity_02_VI-refresh_2021_330x330px_left.png 320w, https:\/\/odigo.com\/wp-content\/uploads\/2022\/06\/2022-02-22_GL_Visual-Identity_02_VI-refresh_2021_330x330px_left-300x294.png 300w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67db225 elementor-widget elementor-widget-post-info\" data-id=\"67db225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Livres blancs et ebooks<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efcb2 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/livre-blanc-reinventer-lexperience-client-pour-la-banque-de-demain\/\">Livre Blanc : R\u00e9inventer l&rsquo;exp\u00e9rience client pour la banque de demain<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>24 mars 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-22967 post-22967 resource type-resource status-publish has-post-thumbnail hentry tag-artificial-intelligence resource-category-ebooks\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" data-id=\"d2249c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bc430 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"50bc430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/lexperience-client-dans-le-secteur-de-lassurance-et-de-la-protection-sociale\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"489\" height=\"703\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/08\/Captura-de-pantalla_29-8-2025_201418_.jpeg\" class=\"attachment-full size-full wp-image-23000\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/08\/Captura-de-pantalla_29-8-2025_201418_.jpeg 489w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/08\/Captura-de-pantalla_29-8-2025_201418_-209x300.jpeg 209w\" sizes=\"(max-width: 489px) 100vw, 489px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67db225 elementor-widget elementor-widget-post-info\" data-id=\"67db225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Livres blancs et ebooks<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efcb2 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/lexperience-client-dans-le-secteur-de-lassurance-et-de-la-protection-sociale\/\">L&rsquo;exp\u00e9rience client dans le secteur de l&rsquo;assurance et de la protection sociale<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>29 ao\u00fbt 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-22966 post-22966 resource type-resource status-publish has-post-thumbnail hentry tag-banque resource-category-ebooks\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" data-id=\"d2249c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bc430 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"50bc430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/banque-experience-client-rapport\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"537\" height=\"760\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/08\/Portada.png\" class=\"attachment-full size-full wp-image-22973\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/08\/Portada.png 537w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/08\/Portada-212x300.png 212w\" sizes=\"(max-width: 537px) 100vw, 537px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67db225 elementor-widget elementor-widget-post-info\" data-id=\"67db225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Livres blancs et ebooks<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efcb2 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/banque-experience-client-rapport\/\">L&rsquo;exp\u00e9rience client dans le secteur bancaire<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>29 ao\u00fbt 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-20916 post-20916 resource type-resource status-publish has-post-thumbnail hentry tag-artificial-intelligence tag-utilities topic-intelligence-artificielle resource-category-ebooks\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" data-id=\"d2249c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bc430 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"50bc430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/livre-blanc-decryptage-du-r-o-i-de-lia-dans-la-relation-client\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1066\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/01\/2025-01-13_White-Paper_ROI-IA_Thumbnail-1000x1066_FR-1.png\" class=\"attachment-full size-full wp-image-20919\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/01\/2025-01-13_White-Paper_ROI-IA_Thumbnail-1000x1066_FR-1.png 1000w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/01\/2025-01-13_White-Paper_ROI-IA_Thumbnail-1000x1066_FR-1-281x300.png 281w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/01\/2025-01-13_White-Paper_ROI-IA_Thumbnail-1000x1066_FR-1-961x1024.png 961w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/01\/2025-01-13_White-Paper_ROI-IA_Thumbnail-1000x1066_FR-1-768x819.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67db225 elementor-widget elementor-widget-post-info\" data-id=\"67db225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Livres blancs et ebooks<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efcb2 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/livre-blanc-decryptage-du-r-o-i-de-lia-dans-la-relation-client\/\">Livre blanc\u202f: D\u00e9cryptage du R.O.I de l\u2019IA dans la relation client<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>13 janvier 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-17885 post-17885 resource type-resource status-publish has-post-thumbnail hentry industry-logistique industry-medias-et-divertissement industry-operateurs-energetiques industry-retail industry-sante industry-secteur-public industry-services-financiers-et-assurances industry-telecoms industry-transport-mobilite topic-analyse-de-donnees resource-category-brochures\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" 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elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/accueil-omnicanal\/\">Accueil Omnicanal<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item 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