{"id":197892,"date":"2026-02-26T17:43:02","date_gmt":"2026-02-26T16:43:02","guid":{"rendered":"https:\/\/odigo.com\/?page_id=197892"},"modified":"2026-03-17T07:26:31","modified_gmt":"2026-03-17T06:26:31","slug":"guides-livres-blancs","status":"publish","type":"page","link":"https:\/\/odigo.com\/fr\/guides-livres-blancs\/","title":{"rendered":"Guides &amp; livres blancs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"197892\" class=\"elementor elementor-197892\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61ae010 e-con-full e-flex e-con e-parent\" data-id=\"61ae010\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3974b97 elementor-widget elementor-widget-template\" data-id=\"3974b97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"archive\" data-elementor-id=\"198055\" class=\"elementor elementor-198055\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-a2fad99 e-con-full e-flex e-con e-parent\" data-id=\"a2fad99\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd575d9 elementor-widget elementor-widget-heading\" data-id=\"cd575d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Guides &amp; livres blancs<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-124a97b e-flex e-con-boxed e-con e-child\" data-id=\"124a97b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-33be8fd e-con-full e-flex e-con e-child\" data-id=\"33be8fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-267e7fa odigo-rc-filter-btn odigo-active-rc-filter-btn elementor-widget elementor-widget-button\" data-id=\"267e7fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#ebooks\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Livres blancs<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db3d475 odigo-rc-filter-btn elementor-widget elementor-widget-button\" data-id=\"db3d475\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#reports\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Rapport d'analystes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53687f4 odigo-rc-filter-btn elementor-widget elementor-widget-button\" data-id=\"53687f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#cx-magazine\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Rapport CX<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d7274a odigo-rc-filter-btn elementor-widget elementor-widget-button\" data-id=\"0d7274a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#brochures\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Brochures<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dbe001a e-con-full odigo-filter-form e-flex e-con e-child\" data-id=\"dbe001a\" data-element_type=\"container\" data-e-type=\"container\" data-template-id=\"197900\" data-post-type=\"resource\" data-featured-template-id=\"197908\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57e1cae elementor-widget__width-inherit elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"57e1cae\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nouveau formulaire\" aria-label=\"Nouveau formulaire\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"198055\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"57e1cae\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Odigo\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-industry elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[industry]\" id=\"form-field-industry\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"Secteur\">Secteur<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-topic elementor-col-100\">\n\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[topic]\" id=\"form-field-topic\" class=\"elementor-field-textual elementor-size-sm\">\n\t\t\t\t\t\t\t\t\t<option value=\"Sujet\">Sujet<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-blog_search elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[blog_search]\" id=\"form-field-blog_search\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Rechercher\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf203b9 elementor-grid-1 elementor-grid-tablet-1 odigo-featured-grid elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"bf203b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:197908,&quot;columns&quot;:1,&quot;columns_tablet&quot;:1,&quot;_skin&quot;:&quot;post&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\" role=\"list\">\n\t\t<style id=\"loop-197908\">.elementor-197908 .elementor-element.elementor-element-68f22c5{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:40px 40px;--row-gap:40px;--column-gap:40px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-197908 .elementor-element.elementor-element-d09f145{--display:flex;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-theme-post-featured-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-197908 .elementor-element.elementor-element-e652f70 img{width:100%;height:500px;object-fit:cover;object-position:center center;border-radius:6px 6px 6px 6px;}.elementor-197908 .elementor-element.elementor-element-68ad18e{--display:flex;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-post-info .elementor-icon-list-item:not(:last-child):after{border-color:var( --e-global-color-text );}.elementor-widget-post-info .elementor-icon-list-icon i{color:var( --e-global-color-primary );}.elementor-widget-post-info .elementor-icon-list-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-post-info .elementor-icon-list-text, .elementor-widget-post-info .elementor-icon-list-text a{color:var( --e-global-color-secondary );}.elementor-widget-post-info .elementor-icon-list-item{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-197908 .elementor-element.elementor-element-4582405 .elementor-icon-list-icon{width:14px;}.elementor-197908 .elementor-element.elementor-element-4582405 .elementor-icon-list-icon i{font-size:14px;}.elementor-197908 .elementor-element.elementor-element-4582405 .elementor-icon-list-icon svg{--e-icon-list-icon-size:14px;}.elementor-197908 .elementor-element.elementor-element-4582405 .elementor-icon-list-text, .elementor-197908 .elementor-element.elementor-element-4582405 .elementor-icon-list-text a{color:var( --e-global-color-cac4e8c );}.elementor-197908 .elementor-element.elementor-element-4582405 .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;text-transform:uppercase;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-197908 .elementor-element.elementor-element-a870a29 .elementor-heading-title{font-family:\"Montserrat\", Sans-serif;font-size:28px;font-weight:600;color:var( --e-global-color-ee65013 );}.elementor-widget-theme-post-excerpt{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-197908 .elementor-element.elementor-element-25be989 .elementor-icon-list-icon{width:14px;}.elementor-197908 .elementor-element.elementor-element-25be989 .elementor-icon-list-icon i{font-size:14px;}.elementor-197908 .elementor-element.elementor-element-25be989 .elementor-icon-list-icon svg{--e-icon-list-icon-size:14px;}.elementor-197908 .elementor-element.elementor-element-25be989 .elementor-icon-list-text, .elementor-197908 .elementor-element.elementor-element-25be989 .elementor-icon-list-text a{color:#717680;}.elementor-197908 .elementor-element.elementor-element-25be989 .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;}@media(min-width:768px){.elementor-197908 .elementor-element.elementor-element-68ad18e{--width:56%;}}@media(max-width:1024px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-theme-post-excerpt{font-size:var( --e-global-typography-text-font-size );}}@media(max-width:767px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-theme-post-excerpt{font-size:var( --e-global-typography-text-font-size );}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197908\" class=\"elementor elementor-197908 e-loop-item e-loop-item-23861 post-23861 resource type-resource status-publish has-post-thumbnail hentry tag-artificial-intelligence tag-mise-en-avant resource-category-ebooks\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-68f22c5 e-con-full e-flex e-con e-parent\" data-id=\"68f22c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d09f145 e-con-full e-flex e-con e-child\" data-id=\"d09f145\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e652f70 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"e652f70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/etude-gartner-sur-les-tendances-du-marche-de-lia-generative-et-de-lia-agentique-redefinir-le-centre-de-contact-pour-lavenir-du-service-client\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Website-BlogResource-images-Gartner-Market-Trend.jpg\" class=\"attachment-full size-full wp-image-23872\" alt=\"Gartner logo\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Website-BlogResource-images-Gartner-Market-Trend.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Website-BlogResource-images-Gartner-Market-Trend-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68ad18e e-con-full e-flex e-con e-child\" data-id=\"68ad18e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4582405 elementor-widget elementor-widget-post-info\" data-id=\"4582405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">White papers &amp; ebooks<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a870a29 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"a870a29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/etude-gartner-sur-les-tendances-du-marche-de-lia-generative-et-de-lia-agentique-redefinir-le-centre-de-contact-pour-lavenir-du-service-client\/\">\u00c9tude Gartner\u00ae sur les tendances du march\u00e9 de l&rsquo;IA g\u00e9n\u00e9rative et de l&rsquo;IA agentique \u2014 Red\u00e9finir le centre de contact pour l&rsquo;avenir du service client<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0262943 elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"0262943\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t\t<p>Mentions l\u00e9gales GARTNER est une marque d\u00e9pos\u00e9e et une marque de service de Gartner, Inc. et\/ou de ses filiales aux \u00c9tats-Unis et \u00e0 l&rsquo;international, et est utilis\u00e9e ici avec autorisation. Tous droits r\u00e9serv\u00e9s. Ce graphique a \u00e9t\u00e9 publi\u00e9 par Gartner,...\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25be989 elementor-widget elementor-widget-post-info\" data-id=\"25be989\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>3 d\u00e9cembre 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79efe78 odigo-results-grid elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"79efe78\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:197900,&quot;pagination_type&quot;:&quot;numbers&quot;,&quot;pagination_load_type&quot;:&quot;ajax&quot;,&quot;_skin&quot;:&quot;post&quot;,&quot;columns&quot;:&quot;3&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\" role=\"list\">\n\t\t<style id=\"loop-197900\">.elementor-197900 .elementor-element.elementor-element-0239e65{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:40px 40px;--row-gap:40px;--column-gap:40px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-197900 .elementor-element.elementor-element-d2249c6{--display:flex;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-theme-post-featured-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-197900 .elementor-element.elementor-element-50bc430 img{width:100%;height:270px;object-fit:cover;object-position:center center;border-radius:6px 6px 6px 6px;}.elementor-widget-post-info .elementor-icon-list-item:not(:last-child):after{border-color:var( --e-global-color-text );}.elementor-widget-post-info .elementor-icon-list-icon i{color:var( --e-global-color-primary );}.elementor-widget-post-info .elementor-icon-list-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-post-info .elementor-icon-list-text, .elementor-widget-post-info .elementor-icon-list-text a{color:var( --e-global-color-secondary );}.elementor-widget-post-info .elementor-icon-list-item{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-197900 .elementor-element.elementor-element-67db225 .elementor-icon-list-icon i{color:#71768000;font-size:15px;}.elementor-197900 .elementor-element.elementor-element-67db225 .elementor-icon-list-icon svg{fill:#71768000;--e-icon-list-icon-size:15px;}.elementor-197900 .elementor-element.elementor-element-67db225 .elementor-icon-list-icon{width:15px;}body:not(.rtl) .elementor-197900 .elementor-element.elementor-element-67db225 .elementor-icon-list-text{padding-left:0px;}body.rtl .elementor-197900 .elementor-element.elementor-element-67db225 .elementor-icon-list-text{padding-right:0px;}.elementor-197900 .elementor-element.elementor-element-67db225 .elementor-icon-list-text, .elementor-197900 .elementor-element.elementor-element-67db225 .elementor-icon-list-text a{color:var( --e-global-color-cac4e8c );}.elementor-197900 .elementor-element.elementor-element-67db225 .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;text-transform:uppercase;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-197900 .elementor-element.elementor-element-c4efcb2 .elementor-heading-title{font-family:\"Montserrat\", Sans-serif;font-size:20px;font-weight:600;color:var( --e-global-color-ee65013 );}.elementor-197900 .elementor-element.elementor-element-4c6bea2 .elementor-icon-list-icon i{color:#71768000;font-size:15px;}.elementor-197900 .elementor-element.elementor-element-4c6bea2 .elementor-icon-list-icon svg{fill:#71768000;--e-icon-list-icon-size:15px;}.elementor-197900 .elementor-element.elementor-element-4c6bea2 .elementor-icon-list-icon{width:15px;}body:not(.rtl) .elementor-197900 .elementor-element.elementor-element-4c6bea2 .elementor-icon-list-text{padding-left:0px;}body.rtl .elementor-197900 .elementor-element.elementor-element-4c6bea2 .elementor-icon-list-text{padding-right:0px;}.elementor-197900 .elementor-element.elementor-element-4c6bea2 .elementor-icon-list-text, .elementor-197900 .elementor-element.elementor-element-4c6bea2 .elementor-icon-list-text a{color:#717680;}.elementor-197900 .elementor-element.elementor-element-4c6bea2 .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;}.elementor-197900 .elementor-element.elementor-element-4c6bea2{margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}@media(max-width:1024px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}}@media(max-width:767px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-1009019 post-1009019 resource type-resource status-publish has-post-thumbnail hentry industry-banking resource-category-ebooks\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" data-id=\"d2249c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bc430 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"50bc430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/livre-blanc-reinventer-lexperience-client-pour-la-banque-de-demain\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"314\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/06\/2022-02-22_GL_Visual-Identity_02_VI-refresh_2021_330x330px_left.png\" class=\"attachment-full size-full wp-image-11680\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/06\/2022-02-22_GL_Visual-Identity_02_VI-refresh_2021_330x330px_left.png 320w, https:\/\/odigo.com\/wp-content\/uploads\/2022\/06\/2022-02-22_GL_Visual-Identity_02_VI-refresh_2021_330x330px_left-300x294.png 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67db225 elementor-widget elementor-widget-post-info\" data-id=\"67db225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">White papers &amp; ebooks<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efcb2 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/livre-blanc-reinventer-lexperience-client-pour-la-banque-de-demain\/\">Livre Blanc : R\u00e9inventer l&rsquo;Exp\u00e9rience Client pour la Banque de Demain<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>24 mars 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-22967 post-22967 resource type-resource status-publish has-post-thumbnail hentry tag-artificial-intelligence resource-category-ebooks\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" data-id=\"d2249c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bc430 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"50bc430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/lexperience-client-dans-le-secteur-de-lassurance-et-de-la-protection-sociale\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"489\" height=\"703\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/08\/Captura-de-pantalla_29-8-2025_201418_.jpeg\" class=\"attachment-full size-full wp-image-23000\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/08\/Captura-de-pantalla_29-8-2025_201418_.jpeg 489w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/08\/Captura-de-pantalla_29-8-2025_201418_-209x300.jpeg 209w\" sizes=\"auto, (max-width: 489px) 100vw, 489px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67db225 elementor-widget elementor-widget-post-info\" data-id=\"67db225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">White papers &amp; ebooks<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efcb2 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/lexperience-client-dans-le-secteur-de-lassurance-et-de-la-protection-sociale\/\">L&rsquo;exp\u00e9rience client dans le secteur de l&rsquo;assurance et de la protection sociale<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>29 ao\u00fbt 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-22966 post-22966 resource type-resource status-publish has-post-thumbnail hentry resource-category-ebooks\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" data-id=\"d2249c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bc430 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"50bc430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/banque-experience-client-rapport\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"537\" height=\"760\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/08\/Portada.png\" class=\"attachment-full size-full wp-image-22973\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/08\/Portada.png 537w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/08\/Portada-212x300.png 212w\" sizes=\"auto, (max-width: 537px) 100vw, 537px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67db225 elementor-widget elementor-widget-post-info\" data-id=\"67db225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">White papers &amp; ebooks<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efcb2 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/banque-experience-client-rapport\/\">L&rsquo;exp\u00e9rience client dans le secteur bancaire<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>29 ao\u00fbt 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-20916 post-20916 resource type-resource status-publish has-post-thumbnail hentry tag-artificial-intelligence topic-intelligence-artificielle resource-category-ebooks\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" data-id=\"d2249c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bc430 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"50bc430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/livre-blanc-decryptage-du-r-o-i-de-lia-dans-la-relation-client\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1066\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/01\/2025-01-13_White-Paper_ROI-IA_Thumbnail-1000x1066_FR-1.png\" class=\"attachment-full size-full wp-image-20919\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/01\/2025-01-13_White-Paper_ROI-IA_Thumbnail-1000x1066_FR-1.png 1000w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/01\/2025-01-13_White-Paper_ROI-IA_Thumbnail-1000x1066_FR-1-281x300.png 281w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/01\/2025-01-13_White-Paper_ROI-IA_Thumbnail-1000x1066_FR-1-961x1024.png 961w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/01\/2025-01-13_White-Paper_ROI-IA_Thumbnail-1000x1066_FR-1-768x819.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67db225 elementor-widget elementor-widget-post-info\" data-id=\"67db225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">White papers &amp; ebooks<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efcb2 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/livre-blanc-decryptage-du-r-o-i-de-lia-dans-la-relation-client\/\">Livre blanc\u202f: D\u00e9cryptage du R.O.I de l\u2019IA dans la relation client<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>13 janvier 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-17885 post-17885 resource type-resource status-publish has-post-thumbnail hentry industry-automobile industry-automobile-et-mobilite industry-automotive industry-financial-services-insurance industry-healthcare industry-logistics industry-logistique industry-media-entertainment industry-medias-et-divertissement industry-operateurs-energetiques industry-public-sector industry-retail industry-sante industry-secteur-public industry-services-financiers-et-assurances industry-telecoms industry-transport-mobilite industry-transport-mobility topic-analyse-de-donnees resource-category-brochures\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" data-id=\"d2249c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bc430 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"50bc430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/accueil-omnicanal\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"450\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/12\/Thumbnail_brochure_voice-portal-1-1.png\" class=\"attachment-full size-full wp-image-17891\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/12\/Thumbnail_brochure_voice-portal-1-1.png 600w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/12\/Thumbnail_brochure_voice-portal-1-1-300x225.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67db225 elementor-widget elementor-widget-post-info\" data-id=\"67db225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Brochures<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efcb2 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/accueil-omnicanal\/\">Accueil Omnicanal<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>11 d\u00e9cembre 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-17402 post-17402 resource type-resource status-publish has-post-thumbnail hentry tag-cloud resource-category-reports\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" data-id=\"d2249c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bc430 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"50bc430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/2023-frost-radar\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1030\" height=\"1125\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Frost-Radar-EUCCaaS-Odigo-Standard-Image.png\" class=\"attachment-full size-full wp-image-17416\" alt=\"Frost Radar 2023\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Frost-Radar-EUCCaaS-Odigo-Standard-Image.png 1030w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Frost-Radar-EUCCaaS-Odigo-Standard-Image-275x300.png 275w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Frost-Radar-EUCCaaS-Odigo-Standard-Image-938x1024.png 938w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/Frost-Radar-EUCCaaS-Odigo-Standard-Image-768x839.png 768w\" sizes=\"auto, (max-width: 1030px) 100vw, 1030px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67db225 elementor-widget elementor-widget-post-info\" data-id=\"67db225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Rapports d&#039;analystes<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efcb2 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/2023-frost-radar\/\">2023 Frost Radar\u2122<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>24 octobre 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-195874 post-195874 resource type-resource status-publish has-post-thumbnail hentry topic-intelligence-artificielle resource-category-ebooks\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" data-id=\"d2249c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bc430 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"50bc430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/livre-blanc-cybersecurite-dans-les-centres-de-contats\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1066\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/2023-10-02_WhitePaper-Cybersecurity_Landing-page-visual_FR.jpg\" class=\"attachment-full size-full wp-image-17155\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/2023-10-02_WhitePaper-Cybersecurity_Landing-page-visual_FR.jpg 1000w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/2023-10-02_WhitePaper-Cybersecurity_Landing-page-visual_FR-281x300.jpg 281w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/2023-10-02_WhitePaper-Cybersecurity_Landing-page-visual_FR-961x1024.jpg 961w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/10\/2023-10-02_WhitePaper-Cybersecurity_Landing-page-visual_FR-768x819.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67db225 elementor-widget elementor-widget-post-info\" data-id=\"67db225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">White papers &amp; ebooks<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efcb2 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/livre-blanc-cybersecurite-dans-les-centres-de-contats\/\">Livre blanc : Cybers\u00e9curit\u00e9 dans les Centres de Contats<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>4 octobre 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-16772 post-16772 resource type-resource status-publish has-post-thumbnail hentry topic-intelligence-artificielle resource-category-ebooks\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" data-id=\"d2249c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bc430 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"50bc430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/rapport-la-voix-des-consommateurs-du-centre-de-contacts-2023\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"533\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/09\/2023-08-29_CCMA_2023_thumbnail_FR.png\" class=\"attachment-full size-full wp-image-16782\" alt=\"ccma-2023\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/09\/2023-08-29_CCMA_2023_thumbnail_FR.png 500w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/09\/2023-08-29_CCMA_2023_thumbnail_FR-281x300.png 281w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67db225 elementor-widget elementor-widget-post-info\" data-id=\"67db225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">White papers &amp; ebooks<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efcb2 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/rapport-la-voix-des-consommateurs-du-centre-de-contacts-2023\/\">Rapport \u00ab La voix des consommateurs du centre de contacts 2023 \u00bb\u00a0<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>1 septembre 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197900\" class=\"elementor elementor-197900 e-loop-item e-loop-item-15731 post-15731 resource type-resource status-publish has-post-thumbnail hentry topic-recompenses-et-distinctions resource-category-reports\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-0239e65 e-con-full e-flex e-con e-parent\" data-id=\"0239e65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2249c6 e-con-full e-flex e-con e-child\" data-id=\"d2249c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bc430 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"50bc430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/ressource\/rapport-voice-of-the-customer-gartner-peer-insights\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"337\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/04\/MicrosoftTeams-image-102.jpg\" class=\"attachment-full size-full wp-image-15901\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2023\/04\/MicrosoftTeams-image-102.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2023\/04\/MicrosoftTeams-image-102-300x169.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67db225 elementor-widget elementor-widget-post-info\" data-id=\"67db225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Rapports d&#039;analystes<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4efcb2 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"c4efcb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/ressource\/rapport-voice-of-the-customer-gartner-peer-insights\/\">Rapport \u00ab Voice of the customer \u00bb Gartner\u00ae Peer Insights\u00a0<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6bea2 elementor-widget elementor-widget-post-info\" data-id=\"4c6bea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>27 avril 2023<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t<div class=\"e-load-more-anchor\" data-page=\"1\" data-max-page=\"3\" data-next-page=\"https:\/\/odigo.com\/fr\/?e-page-79efe78=2\"><\/div>\n\t\t\t\t<nav class=\"elementor-pagination\" aria-label=\"Pagination\">\n\t\t\t<span aria-current=\"page\" class=\"page-numbers current\"><span class=\"elementor-screen-only\">Page<\/span>1<\/span>\n<a class=\"page-numbers\" href=\"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/pages\/197892\/?e-page-79efe78=2\"><span class=\"elementor-screen-only\">Page<\/span>2<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/pages\/197892\/?e-page-79efe78=3\"><span class=\"elementor-screen-only\">Page<\/span>3<\/a>\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"topic":[],"class_list":["post-197892","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Guides et livre blanc centre de contact<\/title>\n<meta name=\"description\" content=\"Acc\u00e9dez aux guides et livres blancs d\u2019Odigo pour d\u00e9couvrir les meilleures pratiques et solutions pour optimiser votre centre de contact.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo.com\/fr\/guides-livres-blancs\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Guides et livre blanc centre de contact\" \/>\n<meta property=\"og:description\" content=\"Acc\u00e9dez aux guides et livres blancs d\u2019Odigo pour d\u00e9couvrir les meilleures pratiques et solutions pour optimiser votre centre de contact.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/odigo.com\/fr\/guides-livres-blancs\/\" \/>\n<meta property=\"og:site_name\" content=\"Odigo\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-17T06:26:31+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/guides-livres-blancs\\\/\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/guides-livres-blancs\\\/\",\"name\":\"Guides et livre blanc centre de contact\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#website\"},\"datePublished\":\"2026-02-26T16:43:02+00:00\",\"dateModified\":\"2026-03-17T06:26:31+00:00\",\"description\":\"Acc\u00e9dez aux guides et livres blancs d\u2019Odigo pour d\u00e9couvrir les meilleures pratiques et solutions pour optimiser votre centre de contact.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/guides-livres-blancs\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/odigo.com\\\/fr\\\/guides-livres-blancs\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/guides-livres-blancs\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Guides &amp; livres blancs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\",\"name\":\"Odigo\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/odigo.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#organization\",\"name\":\"Odigo\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/logo-odigo.svg\",\"contentUrl\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/logo-odigo.svg\",\"width\":142,\"height\":63,\"caption\":\"Odigo\"},\"image\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Guides et livre blanc centre de contact","description":"Acc\u00e9dez aux guides et livres blancs d\u2019Odigo pour d\u00e9couvrir les meilleures pratiques et solutions pour optimiser votre centre de contact.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/odigo.com\/fr\/guides-livres-blancs\/","og_locale":"fr_FR","og_type":"article","og_title":"Guides et livre blanc centre de contact","og_description":"Acc\u00e9dez aux guides et livres blancs d\u2019Odigo pour d\u00e9couvrir les meilleures pratiques et solutions pour optimiser votre centre de contact.","og_url":"https:\/\/odigo.com\/fr\/guides-livres-blancs\/","og_site_name":"Odigo","article_modified_time":"2026-03-17T06:26:31+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/odigo.com\/fr\/guides-livres-blancs\/","url":"https:\/\/odigo.com\/fr\/guides-livres-blancs\/","name":"Guides et livre blanc centre de contact","isPartOf":{"@id":"https:\/\/odigo.com\/fr\/#website"},"datePublished":"2026-02-26T16:43:02+00:00","dateModified":"2026-03-17T06:26:31+00:00","description":"Acc\u00e9dez aux guides et livres blancs d\u2019Odigo pour d\u00e9couvrir les meilleures pratiques et solutions pour optimiser votre centre de contact.","breadcrumb":{"@id":"https:\/\/odigo.com\/fr\/guides-livres-blancs\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/odigo.com\/fr\/guides-livres-blancs\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/odigo.com\/fr\/guides-livres-blancs\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/odigo.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Guides &amp; livres blancs"}]},{"@type":"WebSite","@id":"https:\/\/odigo.com\/fr\/#website","url":"https:\/\/odigo.com\/fr\/","name":"Odigo","description":"","publisher":{"@id":"https:\/\/odigo.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/odigo.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/odigo.com\/fr\/#organization","name":"Odigo","url":"https:\/\/odigo.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/odigo.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/logo-odigo.svg","contentUrl":"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/logo-odigo.svg","width":142,"height":63,"caption":"Odigo"},"image":{"@id":"https:\/\/odigo.com\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/pages\/197892","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/comments?post=197892"}],"version-history":[{"count":25,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/pages\/197892\/revisions"}],"predecessor-version":[{"id":198061,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/pages\/197892\/revisions\/198061"}],"wp:attachment":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/media?parent=197892"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/topic?post=197892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}