{"id":198466,"date":"2026-03-03T10:18:09","date_gmt":"2026-03-03T09:18:09","guid":{"rendered":"https:\/\/odigo.com\/?page_id=198466"},"modified":"2026-03-18T09:23:25","modified_gmt":"2026-03-18T08:23:25","slug":"banques","status":"publish","type":"page","link":"https:\/\/odigo.com\/fr\/banques\/","title":{"rendered":"Banques"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"198466\" class=\"elementor elementor-198466\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10c56683 e-con-full e-flex e-con e-parent\" data-id=\"10c56683\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6843d46 e-flex e-con-boxed e-con e-child\" data-id=\"6843d46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e297279 elementor-widget elementor-widget-heading\" data-id=\"2e297279\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Secteur bancaire<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2be2a574 elementor-widget elementor-widget-heading\" data-id=\"2be2a574\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Optimisez l\u2019exp\u00e9rience client dans le secteur bancaire<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16ed6038 elementor-widget elementor-widget-text-editor\" data-id=\"16ed6038\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Une plateforme CX con\u00e7ue pour les enjeux des banques<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42413705 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"42413705\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/demander-une-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b479e1d elementor-widget elementor-widget-image\" data-id=\"b479e1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"780\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/9412a5dab945255d800aa2540e3126cc9b6ebc2d-scaled.webp\" class=\"attachment-full size-full wp-image-194180\" alt=\"People using smartphone\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/9412a5dab945255d800aa2540e3126cc9b6ebc2d-scaled.webp 2560w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/9412a5dab945255d800aa2540e3126cc9b6ebc2d-300x91.webp 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/9412a5dab945255d800aa2540e3126cc9b6ebc2d-1024x312.webp 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/9412a5dab945255d800aa2540e3126cc9b6ebc2d-768x234.webp 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/9412a5dab945255d800aa2540e3126cc9b6ebc2d-1536x468.webp 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/9412a5dab945255d800aa2540e3126cc9b6ebc2d-2048x624.webp 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-724caae2 e-flex e-con-boxed e-con e-child\" data-id=\"724caae2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b447e86 elementor-widget elementor-widget-heading\" data-id=\"7b447e86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">POUR QUI ?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed660fd elementor-widget elementor-widget-heading\" data-id=\"6ed660fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pour les banques et acteurs de la protection sociale d\u00e9sireux d\u2019offrir une exp\u00e9rience client <span style=\"color: #FF3466\">performante, fluide et omnicanale, \u00e0 grande \u00e9chelle.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ab2b54c e-con-full e-flex e-con e-parent\" data-id=\"2ab2b54c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7da66510 e-flex e-con-boxed e-con e-child\" data-id=\"7da66510\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2116d41c e-flex e-con-boxed e-con e-child\" data-id=\"2116d41c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6376b077 elementor-widget elementor-widget-heading\" data-id=\"6376b077\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">pret pour le secteur<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fdf41a5 elementor-widget elementor-widget-heading\" data-id=\"2fdf41a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La transformation digitale et la relation client dans les banques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62619511 e-con-full e-flex e-con e-child\" data-id=\"62619511\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-25868b6f e-con-full e-flex e-con e-child\" data-id=\"25868b6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b52bf36 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"7b52bf36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"15\" viewBox=\"0 0 16 15\" fill=\"none\"><path d=\"M0.605957 14.3451C2.49369 12.3429 5.05661 11.1124 7.87957 11.1124C10.7025 11.1124 13.2654 12.3429 15.1532 14.3451M11.5164 4.24289C11.5164 6.25144 9.88812 7.87969 7.87957 7.87969C5.87102 7.87969 4.24276 6.25144 4.24276 4.24289C4.24276 2.23433 5.87102 0.606079 7.87957 0.606079C9.88812 0.606079 11.5164 2.23433 11.5164 4.24289Z\" stroke=\"white\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bb8e739 elementor-widget elementor-widget-heading\" data-id=\"6bb8e739\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Le Centre de Contacts \u00e9tendu \u00e0 toute l\u2019organisation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4aaf67e7 elementor-widget elementor-widget-text-editor\" data-id=\"4aaf67e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Dans un contexte de forte digitalisation et de concurrence accrue, la proximit\u00e9 client constitue un objectif majeur pour les banques. Par cons\u00e9quent, celles-ci doivent adapter leur mod\u00e8le relationnel et les technologies qui le sous-tendent, pour que TOUS les conseillers \u2013 qu\u2019il s\u2019agisse des conseillers en agences physiques ou digitales, en middle offices ou en centres de relation client \u2013 puissent intervenir dans la gestion des interactions clients, tout en s\u2019assurant de r\u00e9pondre \u00e0 leurs enjeux strat\u00e9giques : conformit\u00e9, satisfaction client, efficacit\u00e9 op\u00e9rationnelle et commerciale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-537cb847 e-con-full e-flex e-con e-child\" data-id=\"537cb847\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e00ac60 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"6e00ac60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M11.9206 7.07151V4.64698C11.9206 2.41525 10.1114 0.606079 7.87969 0.606079C5.64797 0.606079 3.8388 2.41525 3.8388 4.64698V7.07151M4.48534 15.1533H11.274C12.6319 15.1533 13.3108 15.1533 13.8295 14.889C14.2857 14.6566 14.6566 14.2857 14.889 13.8295C15.1533 13.3108 15.1533 12.6319 15.1533 11.274V10.9508C15.1533 9.5929 15.1533 8.91397 14.889 8.39533C14.6566 7.93913 14.2857 7.56822 13.8295 7.33577C13.3108 7.07151 12.6319 7.07151 11.274 7.07151H4.48534C3.12747 7.07151 2.44854 7.07151 1.9299 7.33577C1.47369 7.56822 1.10279 7.93913 0.870338 8.39533C0.606079 8.91397 0.606079 9.5929 0.606079 10.9508V11.274C0.606079 12.6319 0.606079 13.3108 0.870338 13.8295C1.10279 14.2857 1.47369 14.6566 1.9299 14.889C2.44854 15.1533 3.12747 15.1533 4.48534 15.1533Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4276332d elementor-widget elementor-widget-heading\" data-id=\"4276332d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Le respect des normes de s\u00e9curit\u00e9 bancaires<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22cf44f6 elementor-widget elementor-widget-text-editor\" data-id=\"22cf44f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le respect des normes europ\u00e9ennes de s\u00e9curit\u00e9 (DSP2, RGPD, KYC, AML, PCI DSS, B\u00e2le III, ISO 27001, DORA \u2026) est un d\u00e9fi central dans la gestion de la relation client bancaire. Il impose aux banques de concilier protection des donn\u00e9es, fluidit\u00e9 des parcours clients et conformit\u00e9 r\u00e9glementaire, tout en assurant un haut niveau de confiance et de s\u00e9curit\u00e9 dans tous les canaux de communication, physiques ou digitaux.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56692404 e-con-full e-flex e-con e-child\" data-id=\"56692404\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38b74988 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"38b74988\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.8047 3.52851C14.0651 3.78886 14.0651 4.21097 13.8047 4.47132L6.4714 11.8047C6.21106 12.065 5.78894 12.065 5.5286 11.8047L2.19526 8.47132C1.93491 8.21097 1.93491 7.78886 2.19526 7.52851C2.45561 7.26816 2.87772 7.26816 3.13807 7.52851L6 10.3904L12.8619 3.52851C13.1223 3.26816 13.5444 3.26816 13.8047 3.52851Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-399fe8c5 elementor-widget elementor-widget-heading\" data-id=\"399fe8c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">L\u2019hyper-contextualisation des parcours\u00a0clients<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf7d1d5 elementor-widget elementor-widget-text-editor\" data-id=\"bf7d1d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Face \u00e0 des clients de plus en plus exigeants et connect\u00e9s, les banques doivent repenser leurs parcours de relation client en misant sur l\u2019hyper-contextualisation et la r\u00e9duction de l\u2019effort client. Il ne s\u2019agit plus seulement de r\u00e9pondre aux demandes, mais d\u2019anticiper les besoins, de personnaliser chaque interaction et de simplifier les d\u00e9marches sur tous les canaux. En combinant intelligence des donn\u00e9es, omnicanalit\u00e9 des parcours et proactivit\u00e9 des conseillers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1694e697 e-con-full e-flex e-con e-child\" data-id=\"1694e697\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-452040b0 e-con-full e-flex e-con e-child\" data-id=\"452040b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b4541a4 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"5b4541a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\"><path d=\"M5.01101 5.69641C5.5735 6.86796 6.34029 7.96599 7.31138 8.93708C8.28247 9.90817 9.3805 10.675 10.5521 11.2374C10.6528 11.2858 10.7032 11.31 10.767 11.3286C10.9935 11.3947 11.2718 11.3472 11.4637 11.2098C11.5176 11.1712 11.5638 11.125 11.6562 11.0326C11.9388 10.75 12.08 10.6088 12.2221 10.5164C12.7578 10.1681 13.4485 10.1681 13.9842 10.5164C14.1263 10.6088 14.2676 10.75 14.5501 11.0326L14.7076 11.1901C15.1371 11.6196 15.3518 11.8343 15.4685 12.065C15.7005 12.5236 15.7005 13.0653 15.4685 13.524C15.3518 13.7547 15.1371 13.9694 14.7076 14.3989L14.5802 14.5263C14.1522 14.9543 13.9381 15.1684 13.6472 15.3318C13.3243 15.5132 12.8228 15.6436 12.4525 15.6425C12.1188 15.6415 11.8907 15.5768 11.4345 15.4473C8.98299 14.7515 6.66969 13.4386 4.73977 11.5087C2.80986 9.57877 1.49699 7.26547 0.801171 4.81394C0.671695 4.35777 0.606957 4.12968 0.605964 3.79595C0.604862 3.42562 0.735271 2.92415 0.916643 2.60128C1.0801 2.31031 1.29411 2.09629 1.72214 1.66826L1.84954 1.54087C2.27904 1.11137 2.49379 0.896616 2.72443 0.77996C3.18312 0.547956 3.72481 0.547956 4.1835 0.77996C4.41414 0.896616 4.62889 1.11137 5.05839 1.54087L5.21588 1.69836C5.49843 1.9809 5.6397 2.12217 5.73206 2.26423C6.08038 2.79997 6.08039 3.49062 5.73206 4.02636C5.6397 4.16842 5.49843 4.30969 5.21588 4.59223C5.1235 4.68462 5.07731 4.73081 5.03864 4.78481C4.90124 4.97669 4.8538 5.25492 4.91985 5.48149C4.93844 5.54525 4.96263 5.59564 5.01101 5.69641Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f7ef28e elementor-widget elementor-widget-heading\" data-id=\"2f7ef28e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">La joignabilit\u00e9 du conseiller bancaire<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17353944 elementor-widget elementor-widget-text-editor\" data-id=\"17353944\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La joignabilit\u00e9 du conseiller bancaire est un enjeu cl\u00e9 pour renforcer non seulement la proximit\u00e9 relationnelle avec les clients, mais aussi la performance commerciale de l\u2019\u00e9tablissement. Sur le canal t\u00e9l\u00e9phonique, qui reste pr\u00e9pond\u00e9rant, assurer une bonne joignabilit\u00e9 suppose de mettre en place un dispositif humain solide pour maximiser le taux de d\u00e9croch\u00e9s, et rappeler au plus vite les clients qui ont cherch\u00e9 \u00e0 contacter leur conseiller sans succ\u00e8s ; mais la joignabilit\u00e9 concerne \u00e9galement le canal mail qui doit garantir des d\u00e9lais de traitement optimis\u00e9s aux demandes \u00e9crites des clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20cbfbba e-con-full e-flex e-con e-child\" data-id=\"20cbfbba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5691d939 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"5691d939\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2.22244 5.43556V11.901M5.85924 5.43556V11.901M9.90014 5.43556V11.901M13.5369 5.43556V11.901M0.606079 13.1941L0.606079 13.8406C0.606079 14.2932 0.606079 14.5196 0.694165 14.6924C0.771648 14.8445 0.895284 14.9681 1.04735 15.0456C1.22023 15.1337 1.44654 15.1337 1.89917 15.1337H13.8602C14.3128 15.1337 14.5392 15.1337 14.712 15.0456C14.8641 14.9681 14.9877 14.8445 15.0652 14.6924C15.1533 14.5196 15.1533 14.2932 15.1533 13.8406V13.1941C15.1533 12.7415 15.1533 12.5151 15.0652 12.3423C14.9877 12.1902 14.8641 12.0666 14.712 11.9891C14.5392 11.901 14.3128 11.901 13.8602 11.901H1.89917C1.44654 11.901 1.22023 11.901 1.04735 11.9891C0.895284 12.0666 0.771648 12.1902 0.694165 12.3423C0.606079 12.5151 0.606079 12.7415 0.606079 13.1941ZM7.59918 0.648822L1.61866 1.97783C1.25735 2.05812 1.0767 2.09826 0.941849 2.19541C0.822906 2.2811 0.72951 2.39753 0.671662 2.53223C0.606079 2.68494 0.606079 2.87 0.606079 3.24012L0.606079 4.14247C0.606079 4.5951 0.606079 4.82141 0.694165 4.99429C0.771648 5.14636 0.895284 5.26999 1.04735 5.34747C1.22023 5.43556 1.44654 5.43556 1.89917 5.43556H13.8602C14.3128 5.43556 14.5392 5.43556 14.712 5.34747C14.8641 5.26999 14.9877 5.14636 15.0652 4.99429C15.1533 4.82141 15.1533 4.5951 15.1533 4.14247V3.24012C15.1533 2.87 15.1533 2.68494 15.0877 2.53223C15.0299 2.39753 14.9365 2.2811 14.8175 2.19541C14.6827 2.09826 14.502 2.05812 14.1407 1.97783L8.1602 0.648822C8.05552 0.62556 8.00318 0.613929 7.95029 0.609291C7.90331 0.605171 7.85607 0.605171 7.80909 0.609291C7.7562 0.613929 7.70386 0.62556 7.59918 0.648822Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-275ec65 elementor-widget elementor-widget-heading\" data-id=\"275ec65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">La valorisation de vos collaborateurs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24a4acb9 elementor-widget elementor-widget-text-editor\" data-id=\"24a4acb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La valorisation des collaborateurs bancaires passe aussi par la mise \u00e0 disposition d\u2019outils de relation client performants en leur offrant des solutions digitales adapt\u00e9es (CRM, CCaaS ,CXaaS \u2026 ). Des conseillers bien \u00e9quip\u00e9s avec des outils ergonomiques, unifi\u00e9s, assist\u00e9s et guid\u00e9s se sentent plus reconnus et sont en mesure de cr\u00e9er une exp\u00e9rience client de qualit\u00e9. Cette combinaison entre comp\u00e9tences humaines et outils technologiques devient un facteur cl\u00e9 de satisfaction et de fid\u00e9lisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76c49b13 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"76c49b13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/demander-une-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29878945 e-con-full e-flex e-con e-parent\" data-id=\"29878945\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-77e78879 e-flex e-con-boxed e-con e-child\" data-id=\"77e78879\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-69214fef e-flex e-con-boxed e-con e-child\" data-id=\"69214fef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd2a736 elementor-widget elementor-widget-heading\" data-id=\"cd2a736\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Pour toutes les banques<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58b84da8 elementor-widget elementor-widget-heading\" data-id=\"58b84da8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Des besoins sp\u00e9cifiques pour chaque type d\u2019activit\u00e9 bancaire<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c48f7b1 e-con-full e-flex e-con e-child\" data-id=\"3c48f7b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1d14f7c4 e-con-full e-flex e-con e-child\" data-id=\"1d14f7c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68185973 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"68185973\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2.22244 5.43556V11.901M5.85924 5.43556V11.901M9.90014 5.43556V11.901M13.5369 5.43556V11.901M0.606079 13.1941L0.606079 13.8406C0.606079 14.2932 0.606079 14.5196 0.694165 14.6924C0.771648 14.8445 0.895284 14.9681 1.04735 15.0456C1.22023 15.1337 1.44654 15.1337 1.89917 15.1337H13.8602C14.3128 15.1337 14.5392 15.1337 14.712 15.0456C14.8641 14.9681 14.9877 14.8445 15.0652 14.6924C15.1533 14.5196 15.1533 14.2932 15.1533 13.8406V13.1941C15.1533 12.7415 15.1533 12.5151 15.0652 12.3423C14.9877 12.1902 14.8641 12.0666 14.712 11.9891C14.5392 11.901 14.3128 11.901 13.8602 11.901H1.89917C1.44654 11.901 1.22023 11.901 1.04735 11.9891C0.895284 12.0666 0.771648 12.1902 0.694165 12.3423C0.606079 12.5151 0.606079 12.7415 0.606079 13.1941ZM7.59918 0.648822L1.61866 1.97783C1.25735 2.05812 1.0767 2.09826 0.941849 2.19541C0.822906 2.2811 0.72951 2.39753 0.671662 2.53223C0.606079 2.68494 0.606079 2.87 0.606079 3.24012L0.606079 4.14247C0.606079 4.5951 0.606079 4.82141 0.694165 4.99429C0.771648 5.14636 0.895284 5.26999 1.04735 5.34747C1.22023 5.43556 1.44654 5.43556 1.89917 5.43556H13.8602C14.3128 5.43556 14.5392 5.43556 14.712 5.34747C14.8641 5.26999 14.9877 5.14636 15.0652 4.99429C15.1533 4.82141 15.1533 4.5951 15.1533 4.14247V3.24012C15.1533 2.87 15.1533 2.68494 15.0877 2.53223C15.0299 2.39753 14.9365 2.2811 14.8175 2.19541C14.6827 2.09826 14.502 2.05812 14.1407 1.97783L8.1602 0.648822C8.05552 0.62556 8.00318 0.613929 7.95029 0.609291C7.90331 0.605171 7.85607 0.605171 7.80909 0.609291C7.7562 0.613929 7.70386 0.62556 7.59918 0.648822Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e5577a0 elementor-widget elementor-widget-heading\" data-id=\"3e5577a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Banque priv\u00e9e<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d01c252 elementor-widget elementor-widget-text-editor\" data-id=\"1d01c252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La banque priv\u00e9e doit g\u00e9rer une relation client hautement contextualis\u00e9e, s\u00e9curis\u00e9e, et disponible, capable de r\u00e9soudre les demandes de fa\u00e7on enti\u00e8rement personnalis\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51f2c8d7 e-con-full e-flex e-con e-child\" data-id=\"51f2c8d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f35005a elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"6f35005a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2.22244 5.43556V11.901M5.85924 5.43556V11.901M9.90014 5.43556V11.901M13.5369 5.43556V11.901M0.606079 13.1941L0.606079 13.8406C0.606079 14.2932 0.606079 14.5196 0.694165 14.6924C0.771648 14.8445 0.895284 14.9681 1.04735 15.0456C1.22023 15.1337 1.44654 15.1337 1.89917 15.1337H13.8602C14.3128 15.1337 14.5392 15.1337 14.712 15.0456C14.8641 14.9681 14.9877 14.8445 15.0652 14.6924C15.1533 14.5196 15.1533 14.2932 15.1533 13.8406V13.1941C15.1533 12.7415 15.1533 12.5151 15.0652 12.3423C14.9877 12.1902 14.8641 12.0666 14.712 11.9891C14.5392 11.901 14.3128 11.901 13.8602 11.901H1.89917C1.44654 11.901 1.22023 11.901 1.04735 11.9891C0.895284 12.0666 0.771648 12.1902 0.694165 12.3423C0.606079 12.5151 0.606079 12.7415 0.606079 13.1941ZM7.59918 0.648822L1.61866 1.97783C1.25735 2.05812 1.0767 2.09826 0.941849 2.19541C0.822906 2.2811 0.72951 2.39753 0.671662 2.53223C0.606079 2.68494 0.606079 2.87 0.606079 3.24012L0.606079 4.14247C0.606079 4.5951 0.606079 4.82141 0.694165 4.99429C0.771648 5.14636 0.895284 5.26999 1.04735 5.34747C1.22023 5.43556 1.44654 5.43556 1.89917 5.43556H13.8602C14.3128 5.43556 14.5392 5.43556 14.712 5.34747C14.8641 5.26999 14.9877 5.14636 15.0652 4.99429C15.1533 4.82141 15.1533 4.5951 15.1533 4.14247V3.24012C15.1533 2.87 15.1533 2.68494 15.0877 2.53223C15.0299 2.39753 14.9365 2.2811 14.8175 2.19541C14.6827 2.09826 14.502 2.05812 14.1407 1.97783L8.1602 0.648822C8.05552 0.62556 8.00318 0.613929 7.95029 0.609291C7.90331 0.605171 7.85607 0.605171 7.80909 0.609291C7.7562 0.613929 7.70386 0.62556 7.59918 0.648822Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11004edf elementor-widget elementor-widget-heading\" data-id=\"11004edf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Banque d'affaires<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cb6f34c elementor-widget elementor-widget-text-editor\" data-id=\"5cb6f34c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La banque professionnelle n\u00e9cessite une relation client individualis\u00e9e et orient\u00e9e solutions, capable de r\u00e9pondre \u00e0 des enjeux m\u00e9tier rapidement, et avec flexibilit\u00e9, afin s\u2019adapter au nomadisme des conseillers bancaires.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44cd0c31 e-con-full e-flex e-con e-child\" data-id=\"44cd0c31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3720a836 e-con-full e-flex e-con e-child\" data-id=\"3720a836\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c779bd8 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"6c779bd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2.22244 5.43556V11.901M5.85924 5.43556V11.901M9.90014 5.43556V11.901M13.5369 5.43556V11.901M0.606079 13.1941L0.606079 13.8406C0.606079 14.2932 0.606079 14.5196 0.694165 14.6924C0.771648 14.8445 0.895284 14.9681 1.04735 15.0456C1.22023 15.1337 1.44654 15.1337 1.89917 15.1337H13.8602C14.3128 15.1337 14.5392 15.1337 14.712 15.0456C14.8641 14.9681 14.9877 14.8445 15.0652 14.6924C15.1533 14.5196 15.1533 14.2932 15.1533 13.8406V13.1941C15.1533 12.7415 15.1533 12.5151 15.0652 12.3423C14.9877 12.1902 14.8641 12.0666 14.712 11.9891C14.5392 11.901 14.3128 11.901 13.8602 11.901H1.89917C1.44654 11.901 1.22023 11.901 1.04735 11.9891C0.895284 12.0666 0.771648 12.1902 0.694165 12.3423C0.606079 12.5151 0.606079 12.7415 0.606079 13.1941ZM7.59918 0.648822L1.61866 1.97783C1.25735 2.05812 1.0767 2.09826 0.941849 2.19541C0.822906 2.2811 0.72951 2.39753 0.671662 2.53223C0.606079 2.68494 0.606079 2.87 0.606079 3.24012L0.606079 4.14247C0.606079 4.5951 0.606079 4.82141 0.694165 4.99429C0.771648 5.14636 0.895284 5.26999 1.04735 5.34747C1.22023 5.43556 1.44654 5.43556 1.89917 5.43556H13.8602C14.3128 5.43556 14.5392 5.43556 14.712 5.34747C14.8641 5.26999 14.9877 5.14636 15.0652 4.99429C15.1533 4.82141 15.1533 4.5951 15.1533 4.14247V3.24012C15.1533 2.87 15.1533 2.68494 15.0877 2.53223C15.0299 2.39753 14.9365 2.2811 14.8175 2.19541C14.6827 2.09826 14.502 2.05812 14.1407 1.97783L8.1602 0.648822C8.05552 0.62556 8.00318 0.613929 7.95029 0.609291C7.90331 0.605171 7.85607 0.605171 7.80909 0.609291C7.7562 0.613929 7.70386 0.62556 7.59918 0.648822Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cfd8b4e elementor-widget elementor-widget-heading\" data-id=\"3cfd8b4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Banque de d\u00e9tail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69318f6f elementor-widget elementor-widget-text-editor\" data-id=\"69318f6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div>La banque de r\u00e9seau doit g\u00e9rer des volumes importants de demandes clients ; elle doit mettre \u00e0 profit la compl\u00e9mentarit\u00e9 des ressources de son mod\u00e8le d\u2019activit\u00e9 pour maximiser la satisfaction de ses clients et sa performance commerciale, tout en optimisant son efficacit\u00e9 op\u00e9rationnelle.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76947329 e-con-full e-flex e-con e-child\" data-id=\"76947329\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a4132f3 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"6a4132f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M2.22244 5.43556V11.901M5.85924 5.43556V11.901M9.90014 5.43556V11.901M13.5369 5.43556V11.901M0.606079 13.1941L0.606079 13.8406C0.606079 14.2932 0.606079 14.5196 0.694165 14.6924C0.771648 14.8445 0.895284 14.9681 1.04735 15.0456C1.22023 15.1337 1.44654 15.1337 1.89917 15.1337H13.8602C14.3128 15.1337 14.5392 15.1337 14.712 15.0456C14.8641 14.9681 14.9877 14.8445 15.0652 14.6924C15.1533 14.5196 15.1533 14.2932 15.1533 13.8406V13.1941C15.1533 12.7415 15.1533 12.5151 15.0652 12.3423C14.9877 12.1902 14.8641 12.0666 14.712 11.9891C14.5392 11.901 14.3128 11.901 13.8602 11.901H1.89917C1.44654 11.901 1.22023 11.901 1.04735 11.9891C0.895284 12.0666 0.771648 12.1902 0.694165 12.3423C0.606079 12.5151 0.606079 12.7415 0.606079 13.1941ZM7.59918 0.648822L1.61866 1.97783C1.25735 2.05812 1.0767 2.09826 0.941849 2.19541C0.822906 2.2811 0.72951 2.39753 0.671662 2.53223C0.606079 2.68494 0.606079 2.87 0.606079 3.24012L0.606079 4.14247C0.606079 4.5951 0.606079 4.82141 0.694165 4.99429C0.771648 5.14636 0.895284 5.26999 1.04735 5.34747C1.22023 5.43556 1.44654 5.43556 1.89917 5.43556H13.8602C14.3128 5.43556 14.5392 5.43556 14.712 5.34747C14.8641 5.26999 14.9877 5.14636 15.0652 4.99429C15.1533 4.82141 15.1533 4.5951 15.1533 4.14247V3.24012C15.1533 2.87 15.1533 2.68494 15.0877 2.53223C15.0299 2.39753 14.9365 2.2811 14.8175 2.19541C14.6827 2.09826 14.502 2.05812 14.1407 1.97783L8.1602 0.648822C8.05552 0.62556 8.00318 0.613929 7.95029 0.609291C7.90331 0.605171 7.85607 0.605171 7.80909 0.609291C7.7562 0.613929 7.70386 0.62556 7.59918 0.648822Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67faa379 elementor-widget elementor-widget-heading\" data-id=\"67faa379\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Banque en ligne<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67952a96 elementor-widget elementor-widget-text-editor\" data-id=\"67952a96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La banque en ligne doit proposer un centre de contact digitalis\u00e9, instantan\u00e9, agile et multicanal, avec une automatisation maximale pour les demandes simples et des agents experts pour les demandes \u00e0 forte valeur.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2660b230 e-con-full e-flex e-con e-child\" data-id=\"2660b230\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3fd4d0dc e-con-full e-flex e-con e-child\" data-id=\"3fd4d0dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-70853745 e-flex e-con-boxed e-con e-child\" data-id=\"70853745\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72b044b2 elementor-widget elementor-widget-heading\" data-id=\"72b044b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">pour tous les poles<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3286047e elementor-widget elementor-widget-heading\" data-id=\"3286047e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L\u2019organisation de la relation client dans le secteur bancaire<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cce61b8 elementor-widget elementor-widget-text-editor\" data-id=\"6cce61b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Dans les banques, la relation client s\u2019organise autour de plusieurs p\u00f4les compl\u00e9mentaires, chacun r\u00e9pondant \u00e0 des missions\u00a0sp\u00e9cifiques. Cette structuration permet de proposer un accompagnement personnalis\u00e9, quel que soit le profil du client, le type de produit ou service concern\u00e9,\u00a0ou le canal utilis\u00e9.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-644c71be autoplay-accordion-section e-flex e-con-boxed e-con e-child\" data-id=\"644c71be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2a47f1e5 e-con-full e-flex e-con e-child\" data-id=\"2a47f1e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3ab3f0e3 e-con-full autoplay-accordion-item active e-flex e-con e-child\" data-id=\"3ab3f0e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44b00264 elementor-widget elementor-widget-heading\" data-id=\"44b00264\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Le Front Office : la relation de proximit\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59dac292 e-con-full autoplay-accordion-content e-flex e-con e-child\" data-id=\"59dac292\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ee089ab elementor-widget elementor-widget-text-editor\" data-id=\"1ee089ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tCe p\u00f4le regroupe les agences bancaires et les \u00e9quipes en lien direct avec la client\u00e8le (comme les services de banque \u00e0 distance). Il couvre diff\u00e9rents segments :<br>\n\u2013 Les particuliers et professionnels,<br>\n\u2013 La client\u00e8le patrimoniale,<br>\n\u2013 Les entreprises et grands comptes.<br>\nLes collaborateurs de ce p\u00f4le sont les premiers interlocuteurs des clients pour leurs besoins quotidiens, leurs projets ou leurs investissements.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ec2406f e-con-full autoplay-accordion-item e-flex e-con e-child\" data-id=\"5ec2406f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d424dc4 elementor-widget elementor-widget-heading\" data-id=\"d424dc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Le Middle et le Back Office : l\u2019expertise op\u00e9rationnelle<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2eb85dd5 e-con-full autoplay-accordion-content e-flex e-con e-child\" data-id=\"2eb85dd5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59c315ce elementor-widget elementor-widget-text-editor\" data-id=\"59c315ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tMoins visibles, ces fonctions sont essentielles pour le bon d\u00e9roulement des op\u00e9rations bancaires : traitement des pr\u00eats, successions, paiements, gestion des cr\u00e9dits, conformit\u00e9, etc.\nDe plus en plus, ces \u00e9quipes interagissent directement avec les clients, notamment dans le cadre de dossiers complexes.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46254fbe e-con-full autoplay-accordion-item e-flex e-con e-child\" data-id=\"46254fbe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e00dec9 elementor-widget elementor-widget-heading\" data-id=\"6e00dec9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pour votre entrepriseLes centres de relation client (CRC) : la continuit\u00e9 de service<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2eec6a2e e-con-full autoplay-accordion-content e-flex e-con e-child\" data-id=\"2eec6a2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8eb9e9e elementor-widget elementor-widget-text-editor\" data-id=\"8eb9e9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tLes CRC prennent le relais en cas d\u2019indisponibilit\u00e9 en agence ou sur d\u2019autres canaux, et assurent le traitement des demandes courantes : virements, plafonds de carte, solde, rendez-vous, etc. Ils peuvent \u00e9galement mener des campagnes commerciales ou de fid\u00e9lisation.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cebd443 elementor-widget elementor-widget-button\" data-id=\"3cebd443\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Nous contacter<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55c93cd6 e-con-full e-flex e-con e-child\" data-id=\"55c93cd6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48c5942a autoplay-accordion-image active elementor-widget elementor-widget-image\" data-id=\"48c5942a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/05\/iStock-1181008199_600x400px.jpg\" class=\"attachment-large size-large wp-image-196309\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/05\/iStock-1181008199_600x400px.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2021\/05\/iStock-1181008199_600x400px-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-519ba1de autoplay-accordion-image elementor-widget elementor-widget-image\" data-id=\"519ba1de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/05\/iStock-1181008199_600x400px-2.jpg\" class=\"attachment-large size-large wp-image-487\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/05\/iStock-1181008199_600x400px-2.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2021\/05\/iStock-1181008199_600x400px-2-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20ba80c5 autoplay-accordion-image elementor-widget elementor-widget-image\" data-id=\"20ba80c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/05\/iStock-1181008199_600x400px-2.jpg\" class=\"attachment-large size-large wp-image-487\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/05\/iStock-1181008199_600x400px-2.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2021\/05\/iStock-1181008199_600x400px-2-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3451de5c elementor-widget elementor-widget-html\" data-id=\"3451de5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script>\n(function () {\n  const INTERVAL = 5000; \/\/ 5 seconds per item\n  const section = document.querySelector('.autoplay-accordion-section');\n  if (!section) return;\n\n  const items = section.querySelectorAll('.autoplay-accordion-item');\n  const images = section.querySelectorAll('.autoplay-accordion-image');\n  let 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section.classList.remove('paused');\n\/\/     activate(current); \/\/ restart the animation from 0\n\/\/     startAutoplay();\n\/\/   });\n\n  activate(0);\n  startAutoplay();\n})();\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d354518 e-con-full e-flex e-con e-parent\" data-id=\"7d354518\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-550a30ec e-flex e-con-boxed e-con e-child\" data-id=\"550a30ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2672aa62 e-flex e-con-boxed e-con e-child\" data-id=\"2672aa62\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10ae3b78 elementor-widget elementor-widget-heading\" data-id=\"10ae3b78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Performance<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dd030a6 elementor-widget elementor-widget-heading\" data-id=\"6dd030a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Maximisez la proximit\u00e9 relationnelle avec vos clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16bea40f e-con-full e-flex e-con e-child\" data-id=\"16bea40f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5043d7c5 e-con-full e-flex e-con e-child\" data-id=\"5043d7c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5268fe84 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"5268fe84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.8047 3.52851C14.0651 3.78886 14.0651 4.21097 13.8047 4.47132L6.4714 11.8047C6.21106 12.065 5.78894 12.065 5.5286 11.8047L2.19526 8.47132C1.93491 8.21097 1.93491 7.78886 2.19526 7.52851C2.45561 7.26816 2.87772 7.26816 3.13807 7.52851L6 10.3904L12.8619 3.52851C13.1223 3.26816 13.5444 3.26816 13.8047 3.52851Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-708b187c elementor-widget elementor-widget-heading\" data-id=\"708b187c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Odigo Contact Center pour la banque<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f06a0d4 elementor-widget elementor-widget-text-editor\" data-id=\"5f06a0d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>B\u00e9n\u00e9ficiez de notre plateforme Cloud de Centre de Contact \u00e9tendu, une solution omnicanale, modulaire, et hyper-configurable pour r\u00e9pondre \u00e0 la diversit\u00e9 de vos activit\u00e9s bancaires<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-52b2a87f e-con-full e-flex e-con e-child\" data-id=\"52b2a87f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67c238fe elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"67c238fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.8047 3.52851C14.0651 3.78886 14.0651 4.21097 13.8047 4.47132L6.4714 11.8047C6.21106 12.065 5.78894 12.065 5.5286 11.8047L2.19526 8.47132C1.93491 8.21097 1.93491 7.78886 2.19526 7.52851C2.45561 7.26816 2.87772 7.26816 3.13807 7.52851L6 10.3904L12.8619 3.52851C13.1223 3.26816 13.5444 3.26816 13.8047 3.52851Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7760e849 elementor-widget elementor-widget-heading\" data-id=\"7760e849\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Console adapt\u00e9e aux conseillers en agence<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-200b4aca elementor-widget elementor-widget-text-editor\" data-id=\"200b4aca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Une console adapt\u00e9e \u00e0 vos enjeux de joignabilit\u00e9 et de performance commerciale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7682ced5 e-con-full e-flex e-con e-child\" data-id=\"7682ced5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3ed98fd6 e-con-full e-flex e-con e-child\" data-id=\"3ed98fd6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2df62aa4 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"2df62aa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.8047 3.52851C14.0651 3.78886 14.0651 4.21097 13.8047 4.47132L6.4714 11.8047C6.21106 12.065 5.78894 12.065 5.5286 11.8047L2.19526 8.47132C1.93491 8.21097 1.93491 7.78886 2.19526 7.52851C2.45561 7.26816 2.87772 7.26816 3.13807 7.52851L6 10.3904L12.8619 3.52851C13.1223 3.26816 13.5444 3.26816 13.8047 3.52851Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d073a3c elementor-widget elementor-widget-heading\" data-id=\"4d073a3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">AI Orchestrator Omnicanal pour la banque<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b7b0081 elementor-widget elementor-widget-text-editor\" data-id=\"5b7b0081\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Lib\u00e9rez la puissance de l\u2019IA pour orchestrer de bout-en-bout des parcours clients fluides, intelligents, et omnicanal<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12de8752 e-con-full e-flex e-con e-child\" data-id=\"12de8752\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62ae28c1 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"62ae28c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.8047 3.52851C14.0651 3.78886 14.0651 4.21097 13.8047 4.47132L6.4714 11.8047C6.21106 12.065 5.78894 12.065 5.5286 11.8047L2.19526 8.47132C1.93491 8.21097 1.93491 7.78886 2.19526 7.52851C2.45561 7.26816 2.87772 7.26816 3.13807 7.52851L6 10.3904L12.8619 3.52851C13.1223 3.26816 13.5444 3.26816 13.8047 3.52851Z\" fill=\"white\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c6e53ab elementor-widget elementor-widget-heading\" data-id=\"5c6e53ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Maximisez la proximit\u00e9 relationnelle avec vos clients<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4451d198 elementor-widget elementor-widget-text-editor\" data-id=\"4451d198\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Gardez le contr\u00f4le de la qualit\u00e9 gr\u00e2ce \u00e0 la supervision en temps r\u00e9el et respectez les contraintes r\u00e8glementaires avec les enregistrements des interactions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62199e0d e-con-full e-flex e-con e-parent\" data-id=\"62199e0d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5895c7ba e-flex e-con-boxed e-con e-child\" data-id=\"5895c7ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e679b66 elementor-widget elementor-widget-heading\" data-id=\"2e679b66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">les meilleurs<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4da1eee3 elementor-widget elementor-widget-heading\" data-id=\"4da1eee3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce qui rend Odigo Unique<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28bc74f7 e-con-full e-flex e-con e-child\" data-id=\"28bc74f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5d85ad36 e-con-full e-flex e-con e-child\" data-id=\"5d85ad36\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-186e6cc7 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"186e6cc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M8.68775 0.605957C10.7092 2.81904 11.858 5.69105 11.9205 8.68775C11.858 11.6845 10.7092 14.5565 8.68775 16.7695M8.68775 0.605957C6.66627 2.81904 5.51746 5.69105 5.45503 8.68775C5.51746 11.6845 6.66627 14.5565 8.68775 16.7695M8.68775 0.605957C4.2243 0.605957 0.605957 4.2243 0.605957 8.68775C0.605957 13.1512 4.2243 16.7695 8.68775 16.7695M8.68775 0.605957C13.1512 0.605957 16.7695 4.2243 16.7695 8.68775C16.7695 13.1512 13.1512 16.7695 8.68775 16.7695M1.01006 6.26321H16.3655M1.01005 11.1123H16.3655\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4110983b elementor-widget elementor-widget-heading\" data-id=\"4110983b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un leader Fran\u00e7ais \u00e0 dimension Europ\u00e9enne<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b2b4d7 elementor-widget elementor-widget-text-editor\" data-id=\"7b2b4d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Odigo accompagne ses 350 clients dans l\u2019optimisation de leur relation clients et aide les agents \u00e0 mieux g\u00e9rer leurs interactions et \u00e0 gagner en efficacit\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba9251b e-con-full e-flex e-con e-child\" data-id=\"ba9251b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d18a42d elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"d18a42d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"27\" height=\"35\" viewBox=\"0 0 27 35\" fill=\"none\"><path d=\"M6.52121 22.4991L5.14583 32.8542L12.4108 28.4952C12.6478 28.353 12.7662 28.2819 12.8927 28.2542C13.0046 28.2296 13.1204 28.2296 13.2323 28.2542C13.3588 28.2819 13.4772 28.353 13.7142 28.4952L20.9792 32.8542L19.6047 22.4946M20.0702 4.74823C20.3147 5.33963 20.784 5.80972 21.3751 6.05515L23.4475 6.9136C24.0389 7.15859 24.5088 7.62849 24.7538 8.21994C24.9987 8.8114 24.9987 9.47594 24.7538 10.0674L23.896 12.1384C23.6509 12.7301 23.6505 13.3953 23.8967 13.9868L24.7531 16.0571C24.8745 16.3501 24.937 16.6641 24.9371 16.9812C24.9371 17.2983 24.8747 17.6123 24.7533 17.9053C24.632 18.1983 24.4541 18.4645 24.2298 18.6887C24.0056 18.9129 23.7393 19.0907 23.4463 19.2119L21.3754 20.0698C20.784 20.3143 20.314 20.7837 20.0685 21.3747L19.2101 23.4472C18.9651 24.0387 18.4953 24.5086 17.9038 24.7536C17.3124 24.9985 16.6479 24.9985 16.0564 24.7536L13.9855 23.8957C13.3941 23.6513 12.7298 23.6518 12.1387 23.8971L10.0663 24.7543C9.47521 24.9988 8.81126 24.9985 8.22031 24.7538C7.62936 24.509 7.15974 24.0396 6.91459 23.4488L6.05592 21.3757C5.81139 20.7843 5.34202 20.3142 4.75101 20.0688L2.6786 19.2103C2.08743 18.9654 1.61768 18.4958 1.37261 17.9047C1.12754 17.3136 1.12721 16.6494 1.37169 16.058L2.22949 13.987C2.47386 13.3956 2.47337 12.7312 2.2281 12.1401L1.37153 10.0662C1.25008 9.77324 1.18755 9.45924 1.1875 9.14213C1.18745 8.82501 1.24988 8.51099 1.37123 8.21801C1.49258 7.92504 1.67047 7.65884 1.89474 7.43464C2.119 7.21044 2.38524 7.03263 2.67825 6.91137L4.74916 6.05354C5.34003 5.80921 5.80983 5.34043 6.05542 4.75007L6.91384 2.67759C7.15882 2.08613 7.62871 1.61623 8.22014 1.37124C8.81157 1.12625 9.47609 1.12625 10.0675 1.37124L12.1384 2.22907C12.7299 2.47346 13.3942 2.47296 13.9853 2.22769L16.0585 1.37257C16.6499 1.12772 17.3143 1.12777 17.9056 1.37271C18.4969 1.61765 18.9667 2.08742 19.2117 2.67872L20.0704 4.75182L20.0702 4.74823Z\" stroke=\"white\" stroke-width=\"2.375\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19160209 elementor-widget elementor-widget-heading\" data-id=\"19160209\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un pionnier de l\u2019exp\u00e9rience client<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d78f4f9 elementor-widget elementor-widget-text-editor\" data-id=\"5d78f4f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Depuis 40 ans, Odigo investit dans l\u2019innovation et les technologies de pointe : Cloud public et priv\u00e9, Intelligence Artificielle, connecteurs CRM, QM, WFM.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2fd8eea1 e-con-full e-flex e-con e-child\" data-id=\"2fd8eea1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-317b7b32 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"317b7b32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"15\" viewBox=\"0 0 16 15\" fill=\"none\"><path d=\"M0.605957 14.3451C2.49369 12.3429 5.05661 11.1124 7.87957 11.1124C10.7025 11.1124 13.2654 12.3429 15.1532 14.3451M11.5164 4.24289C11.5164 6.25144 9.88812 7.87969 7.87957 7.87969C5.87102 7.87969 4.24276 6.25144 4.24276 4.24289C4.24276 2.23433 5.87102 0.606079 7.87957 0.606079C9.88812 0.606079 11.5164 2.23433 11.5164 4.24289Z\" stroke=\"white\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab53c13 elementor-widget elementor-widget-heading\" data-id=\"6ab53c13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un interlocuteur unique<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-230b6ba7 elementor-widget elementor-widget-text-editor\" data-id=\"230b6ba7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Odigo est \u00e0 la fois op\u00e9rateur, \u00e9diteur, int\u00e9grateur et expert m\u00e9tiers et saura vous accompagner de bout-en-bout.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-636c3ca e-con-full e-flex e-con e-parent\" data-id=\"636c3ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-efac953 e-flex e-con-boxed e-con e-child\" data-id=\"efac953\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fb8bdb elementor-widget elementor-widget-heading\" data-id=\"6fb8bdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">NOS CLIENTS<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4946ef6 elementor-widget elementor-widget-heading\" data-id=\"4946ef6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ils font confiance \u00e0 Odigo pour leur relation client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f07e4f e-flex e-con-boxed e-con e-child\" data-id=\"4f07e4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-84cf0ef e-con-full e-flex e-con e-child\" data-id=\"84cf0ef\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a21498d elementor-widget elementor-widget-image\" data-id=\"a21498d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"61\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/09\/2021-03-29_Odigo_com-v2_logos__Generali-logo_214x60px_RGB-copy-2-1.png\" class=\"attachment-large size-large wp-image-12658\" alt=\"Client logo Generali\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e044eb8 e-con-full e-flex e-con e-child\" data-id=\"e044eb8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7db4408 elementor-widget elementor-widget-image\" data-id=\"7db4408\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"230\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/06\/logo-caisse-epargne.png\" class=\"attachment-large size-large wp-image-6012\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/06\/logo-caisse-epargne.png 1025w, https:\/\/odigo.com\/wp-content\/uploads\/2021\/06\/logo-caisse-epargne-300x67.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2021\/06\/logo-caisse-epargne-768x172.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d688ee7 e-con-full e-flex e-con e-child\" data-id=\"d688ee7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2879978 elementor-widget elementor-widget-image\" data-id=\"2879978\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"61\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/07\/2021-07-28_Odigo_com-v2_Clients-logos-2_214x60px_volkswagen_RGB_MAK-AK-1.png\" class=\"attachment-large size-large wp-image-13804\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa527d5 e-con-full e-flex e-con e-child\" data-id=\"fa527d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4795c1 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d4795c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/clients-et-references\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrez tous nos clients<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b0b8984 e-con-full e-flex e-con e-parent\" data-id=\"2b0b8984\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-59c86e64 e-con-full e-flex e-con e-child\" data-id=\"59c86e64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-673861bf elementor-widget elementor-widget-heading\" data-id=\"673861bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pour aller plus loin<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37d445e4 e-con-full e-flex e-con e-child\" data-id=\"37d445e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fcc1aed elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"7fcc1aed\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:194182,&quot;_skin&quot;:&quot;post&quot;,&quot;columns&quot;:&quot;3&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\" role=\"list\">\n\t\t<style id=\"loop-194182\">.elementor-194182 .elementor-element.elementor-element-c7e4f52{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-theme-post-featured-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-194182 .elementor-element.elementor-element-94494ba img{height:270px;object-fit:cover;object-position:center center;border-radius:6px 6px 6px 6px;}.elementor-widget-post-info 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svg{--e-icon-list-icon-size:14px;}.elementor-194182 .elementor-element.elementor-element-db0dbce .elementor-icon-list-text, .elementor-194182 .elementor-element.elementor-element-db0dbce .elementor-icon-list-text a{color:var( --e-global-color-cac4e8c );}.elementor-194182 .elementor-element.elementor-element-db0dbce .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;text-transform:uppercase;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-194182 .elementor-element.elementor-element-8624d16 .elementor-heading-title{font-family:\"Montserrat\", Sans-serif;font-size:20px;font-weight:600;color:var( --e-global-color-ee65013 );}.elementor-194182 .elementor-element.elementor-element-9a4dd0c .elementor-icon-list-icon{width:14px;}.elementor-194182 .elementor-element.elementor-element-9a4dd0c .elementor-icon-list-icon i{font-size:14px;}.elementor-194182 .elementor-element.elementor-element-9a4dd0c .elementor-icon-list-icon svg{--e-icon-list-icon-size:14px;}.elementor-194182 .elementor-element.elementor-element-9a4dd0c .elementor-icon-list-text, .elementor-194182 .elementor-element.elementor-element-9a4dd0c .elementor-icon-list-text a{color:#717680;}.elementor-194182 .elementor-element.elementor-element-9a4dd0c .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;}@media(max-width:1024px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}}@media(max-width:767px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"194182\" class=\"elementor elementor-194182 e-loop-item e-loop-item-24191 post-24191 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-c7e4f52 e-flex e-con-boxed e-con e-parent\" data-id=\"c7e4f52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94494ba elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"94494ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1-1024x576.jpg\" class=\"attachment-large size-large wp-image-19097\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1-1024x576.jpg 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1-300x169.jpg 300w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1-768x432.jpg 768w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1-1536x864.jpg 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1.jpg 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db0dbce elementor-widget elementor-widget-post-info\" data-id=\"db0dbce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-077c124 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8624d16 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8624d16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/dora-comment-odigo-aide-ses-clients-a-renforcer-leur-resilience-operationnelle\/\">DORA : comment\u00a0Odigo\u00a0aide ses clients \u00e0 renforcer leur r\u00e9silience op\u00e9rationnelle\u00a0<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a4dd0c elementor-widget elementor-widget-post-info\" data-id=\"9a4dd0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a0685ec elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>6 f\u00e9vrier 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"194182\" class=\"elementor elementor-194182 e-loop-item e-loop-item-24100 post-24100 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils tag-mise-en-avant\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-c7e4f52 e-flex e-con-boxed e-con e-parent\" data-id=\"c7e4f52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94494ba elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"94494ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"601\" height=\"401\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2025-04-28_Connectors_600x400.jpg\" class=\"attachment-large size-large wp-image-21630\" alt=\"Connecteur Salesforce\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2025-04-28_Connectors_600x400.jpg 601w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2025-04-28_Connectors_600x400-300x200.jpg 300w\" sizes=\"auto, (max-width: 601px) 100vw, 601px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db0dbce elementor-widget elementor-widget-post-info\" data-id=\"db0dbce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-077c124 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8624d16 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8624d16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/ccaas-2026-6-tendances-cles-qui-transforment-la-relation-client\/\">CCaaS 2026 : 6 tendances cl\u00e9s qui transforment la relation client<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a4dd0c elementor-widget elementor-widget-post-info\" data-id=\"9a4dd0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a0685ec elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>29 janvier 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"194182\" class=\"elementor elementor-194182 e-loop-item e-loop-item-23877 post-23877 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-c7e4f52 e-flex e-con-boxed e-con e-parent\" data-id=\"c7e4f52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94494ba elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"94494ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Gartner_Market_Trends_Blog.jpg\" class=\"attachment-large size-large wp-image-23885\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Gartner_Market_Trends_Blog.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Gartner_Market_Trends_Blog-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db0dbce elementor-widget elementor-widget-post-info\" data-id=\"db0dbce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-077c124 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8624d16 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8624d16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/comment-lia-agentique-et-generative-ameliore-lefficacite-du-service-client-insights-de-gartner\/\">Comment l&rsquo;IA agentique et g\u00e9n\u00e9rative am\u00e9liore l&rsquo;efficacit\u00e9 du service client \u2014 Insights de Gartner<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a4dd0c elementor-widget elementor-widget-post-info\" data-id=\"9a4dd0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-a0685ec elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>3 d\u00e9cembre 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7766788e e-con-full e-flex e-con e-child\" data-id=\"7766788e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fdc8332 elementor-widget elementor-widget-button\" data-id=\"3fdc8332\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/blogs\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir le blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2dbb7714 e-con-full e-flex e-con e-parent\" data-id=\"2dbb7714\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1cf688ff e-con-full e-flex e-con e-child\" data-id=\"1cf688ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6dee5d36 elementor-widget elementor-widget-heading\" data-id=\"6dee5d36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">FAQ<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35982d9f elementor-widget elementor-widget-heading\" data-id=\"35982d9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous avez des questions ?<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0295d2 e-con-full e-flex e-con e-child\" data-id=\"f0295d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59c85ae1 elementor-widget elementor-widget-n-accordion\" data-id=\"59c85ae1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1500\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1500\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Qu'est-ce que le \"Centre de Contacts \u00e9tendu\" promu par Odigo ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1500\" class=\"elementor-element elementor-element-1f3a11d5 e-con-full e-flex e-con e-child\" data-id=\"1f3a11d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-182df68a elementor-widget elementor-widget-text-editor\" data-id=\"182df68a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-olk-copy-source=\"MessageBody\">Le \u00ab\u00a0Centre de Contacts \u00e9tendu\u00a0\u00bb est un mod\u00e8le qui d\u00e9cloisonne la relation client pour ne plus la limiter aux agents d\u00e9di\u00e9s du centre de contacts. Il s&rsquo;agit d&rsquo;int\u00e9grer l&rsquo;ensemble des experts de la banque (conseillers en agence, sp\u00e9cialistes du middle ou back-office) au sein d&rsquo;une plateforme de communication unifi\u00e9e.<\/span><\/p>\n<p><span data-olk-copy-source=\"MessageBody\">L&rsquo;objectif est de pouvoir router chaque demande client vers le collaborateur le plus comp\u00e9tent pour y r\u00e9pondre, o\u00f9 qu&rsquo;il se trouve. Ce mod\u00e8le garantit une continuit\u00e9 de service, maximise la proximit\u00e9 avec le client et valorise toute l&rsquo;expertise de la banque pour transformer chaque interaction en une exp\u00e9rience \u00e0 haute valeur ajout\u00e9e.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1501\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1501\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels sont les d\u00e9fis sp\u00e9cifiques de la relation client dans le secteur bancaire ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1501\" class=\"elementor-element elementor-element-9cefdc7 e-con-full e-flex e-con e-child\" data-id=\"9cefdc7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f460252 elementor-widget elementor-widget-text-editor\" data-id=\"5f460252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-olk-copy-source=\"MessageBody\">Le secteur bancaire fait face \u00e0 une triple complexit\u00e9. Premi\u00e8rement, une pression r\u00e9glementaire et s\u00e9curitaire tr\u00e8s forte (DSP2, RGPD, DORA, etc.) qui impose des processus stricts. Deuxi\u00e8mement, une digitalisation rapide qui change les habitudes des clients, lesquels attendent des services bancaires la m\u00eame fluidit\u00e9 et la m\u00eame imm\u00e9diatet\u00e9 que dans d&rsquo;autres secteurs.<\/span><\/p>\n<p><span data-olk-copy-source=\"MessageBody\">Troisi\u00e8mement, la n\u00e9cessit\u00e9 de maintenir un lien de proximit\u00e9 et de confiance dans un contexte de r\u00e9duction du nombre d&rsquo;agences physiques, tout en g\u00e9rant efficacement un volume \u00e9lev\u00e9 d&rsquo;interactions.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1502\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1502\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> En quoi un centre de contact CCaaS r\u00e9pond-il aux enjeux de s\u00e9curit\u00e9 et de conformit\u00e9 des banques ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1502\" class=\"elementor-element elementor-element-63b102ca e-con-full e-flex e-con e-child\" data-id=\"63b102ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-500ea08a elementor-widget elementor-widget-text-editor\" data-id=\"500ea08a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-olk-copy-source=\"MessageBody\">Un centre de contact en mode CCaaS (Contact Center as a Service), comme celui d&rsquo;Odigo, est nativement con\u00e7u pour l&rsquo;agilit\u00e9 et la s\u00e9curit\u00e9. La plateforme int\u00e8gre les plus hauts standards de conformit\u00e9 (PCI DSS, ISO 27001, HDS) et est audit\u00e9e en continu pour r\u00e9pondre aux r\u00e9glementations europ\u00e9ennes.<\/span><\/p>\n<p><span data-olk-copy-source=\"MessageBody\">Elle fournit des outils de supervision, de tra\u00e7abilit\u00e9 et d&rsquo;enregistrement complets qui garantissent non seulement la protection des donn\u00e9es clients, mais aussi le respect des proc\u00e9dures internes et r\u00e9glementaires lors de chaque interaction.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1503\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1503\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels avantages concrets une solution comme Odigo apporte-t-elle \u00e0 une banque ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1503\" class=\"elementor-element elementor-element-bc98552 e-con-full e-flex e-con e-child\" data-id=\"bc98552\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5731280a elementor-widget elementor-widget-text-editor\" data-id=\"5731280a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-olk-copy-source=\"MessageBody\">Les b\u00e9n\u00e9fices sont multiples et mesurables. On observe une optimisation de l&rsquo;efficacit\u00e9 op\u00e9rationnelle, avec jusqu&rsquo;\u00e0 20% de r\u00e9duction des transferts d&rsquo;appels gr\u00e2ce \u00e0 une meilleure qualification en amont et un routage intelligent vers le bon expert.<\/span><\/p>\n<p><span data-olk-copy-source=\"MessageBody\">\u00a0L&rsquo;automatisation via l&rsquo;IA peut r\u00e9duire jusqu&rsquo;\u00e0 40% le nombre d&rsquo;appels simples, lib\u00e9rant du temps pour les conseillers. Enfin, cela se traduit par une am\u00e9lioration directe de l&rsquo;exp\u00e9rience client, avec une joignabilit\u00e9 accrue et des temps de traitement r\u00e9duits, ce qui renforce la satisfaction et la fid\u00e9lit\u00e9.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11c5f270 e-con-full e-flex e-con e-parent\" data-id=\"11c5f270\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-552ca066 e-con-full e-flex e-con e-child\" data-id=\"552ca066\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1c11e47e e-flex e-con-boxed e-con e-child\" data-id=\"1c11e47e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7041d20c elementor-widget elementor-widget-heading\" data-id=\"7041d20c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00eat \u00e0 transformer votre relation client ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d6841b elementor-widget elementor-widget-text-editor\" data-id=\"5d6841b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez comment Odigo peut s\u2019adapter \u00e0 vos enjeux m\u00e9tier et \u00e0 votre organisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-573dc522 e-con-full e-flex e-con e-child\" data-id=\"573dc522\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-606d2b10 elementor-widget elementor-widget-button\" data-id=\"606d2b10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/demander-une-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Secteur bancaire Optimisez l\u2019exp\u00e9rience client dans le secteur bancaire Une plateforme CX con\u00e7ue pour les enjeux des banques Demander une d\u00e9mo POUR QUI ? Pour les banques et acteurs de la protection sociale d\u00e9sireux d\u2019offrir une exp\u00e9rience client performante, fluide et omnicanale, \u00e0 grande \u00e9chelle. pret pour le secteur La transformation digitale et la relation [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"topic":[],"class_list":["post-198466","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Optimisez l\u2019exp\u00e9rience client dans le secteur bancaire | Odigo<\/title>\n<meta name=\"description\" content=\"Optimisez vos centres de contact et offrez une exp\u00e9rience client fluide, s\u00e9curis\u00e9e et conforme dans le secteur bancaire.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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