{"id":198557,"date":"2026-03-03T15:20:36","date_gmt":"2026-03-03T14:20:36","guid":{"rendered":"https:\/\/odigo.com\/?page_id=198557"},"modified":"2026-03-18T13:43:13","modified_gmt":"2026-03-18T12:43:13","slug":"pilotage-performance","status":"publish","type":"page","link":"https:\/\/odigo.com\/fr\/pilotage-performance\/","title":{"rendered":"Pilotage &amp; Performance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"198557\" class=\"elementor elementor-198557\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6812b714 e-con-full e-flex e-con e-parent\" data-id=\"6812b714\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3969ed04 e-flex e-con-boxed e-con e-child\" data-id=\"3969ed04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e889f38 elementor-widget elementor-widget-heading\" data-id=\"2e889f38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Pilotage &amp; Performance<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-331df568 elementor-widget elementor-widget-heading\" data-id=\"331df568\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pilotez la performance de votre centre de contacts en temps r\u00e9el<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4adf00ef elementor-widget elementor-widget-text-editor\" data-id=\"4adf00ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Obtenez une vision compl\u00e8te de l\u2019activit\u00e9 de votre centre de contacts<\/p><p>gr\u00e2ce \u00e0 des informations cl\u00e9s en temps r\u00e9el.<br \/>Avec des tableaux de bord clairs et personnalisables, exploitez vos donn\u00e9es pour prendre des d\u00e9cisions \u00e9clair\u00e9es, am\u00e9liorer la qualit\u00e9 de service et renforcer la performance de vos \u00e9quipes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5432467 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"5432467\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/demander-une-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48cd8512 elementor-widget elementor-widget-image\" data-id=\"48cd8512\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1265\" height=\"393\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/2026-03-16_Website-Page-Banner-9.webp\" class=\"attachment-full size-full wp-image-203006\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/2026-03-16_Website-Page-Banner-9.webp 1265w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/2026-03-16_Website-Page-Banner-9-300x93.webp 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/2026-03-16_Website-Page-Banner-9-1024x318.webp 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/2026-03-16_Website-Page-Banner-9-768x239.webp 768w\" sizes=\"auto, (max-width: 1265px) 100vw, 1265px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e602732 e-flex e-con-boxed e-con e-child\" data-id=\"1e602732\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a9290b6 elementor-widget elementor-widget-heading\" data-id=\"4a9290b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PourQUOI?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-131ef9f4 elementor-widget elementor-widget-heading\" data-id=\"131ef9f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Transformez vos indicateurs de performance en moteur de croissance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64711662 elementor-widget elementor-widget-text-editor\" data-id=\"64711662\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Un pilotage efficace repose sur une compr\u00e9hension pr\u00e9cise des donn\u00e9es op\u00e9rationnelles : volumes d\u2019interactions, performances des agents, satisfaction client, d\u00e9lais de traitement\u2026<\/p><p>Avec un pilotage data-driven, vous pouvez :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1573b4be autoplay-accordion-section e-con-full e-flex e-con e-parent\" data-id=\"1573b4be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3bf7664 e-con-full e-flex e-con e-child\" data-id=\"3bf7664\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-713c9edb e-con-full autoplay-accordion-item active e-flex e-con e-child\" data-id=\"713c9edb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-976805e elementor-widget elementor-widget-heading\" data-id=\"976805e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">D\u00e9tecter rapidement les points de friction<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-510601ec e-con-full autoplay-accordion-content e-flex e-con e-child\" data-id=\"510601ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-160cc973 e-con-full autoplay-accordion-item e-flex e-con e-child\" data-id=\"160cc973\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a8fc45 elementor-widget elementor-widget-heading\" data-id=\"9a8fc45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Optimiser vos processus<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62ab8c62 e-con-full autoplay-accordion-content e-flex e-con e-child\" data-id=\"62ab8c62\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bb6d53 e-con-full autoplay-accordion-item e-flex e-con e-child\" data-id=\"5bb6d53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6baccb21 elementor-widget elementor-widget-heading\" data-id=\"6baccb21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ajuster vos ressources selon les besoins et \trenforcer la qualit\u00e9 de service<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b7aab7c e-con-full autoplay-accordion-content e-flex e-con e-child\" data-id=\"1b7aab7c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18d9c1df elementor-widget elementor-widget-button\" data-id=\"18d9c1df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Nous contacter<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b6783e2 e-con-full e-flex e-con e-child\" data-id=\"1b6783e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68e6e2cc autoplay-accordion-image active elementor-widget elementor-widget-image\" data-id=\"68e6e2cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"722\" height=\"590\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/203c87dad63b720aa41151cf9ac714561c184ced.png\" class=\"attachment-large size-large wp-image-259\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/203c87dad63b720aa41151cf9ac714561c184ced.png 722w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/203c87dad63b720aa41151cf9ac714561c184ced-300x245.png 300w\" sizes=\"auto, (max-width: 722px) 100vw, 722px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1efa1450 autoplay-accordion-image elementor-widget elementor-widget-image\" data-id=\"1efa1450\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"784\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/6543dfc37f1879e3bab46e98cc36fc854196e433-1024x784.jpg\" class=\"attachment-large size-large wp-image-258\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/6543dfc37f1879e3bab46e98cc36fc854196e433-1024x784.jpg 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/6543dfc37f1879e3bab46e98cc36fc854196e433-300x230.jpg 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/6543dfc37f1879e3bab46e98cc36fc854196e433-768x588.jpg 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/6543dfc37f1879e3bab46e98cc36fc854196e433-1536x1176.jpg 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/6543dfc37f1879e3bab46e98cc36fc854196e433-2048x1569.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d66b389 autoplay-accordion-image elementor-widget elementor-widget-image\" data-id=\"3d66b389\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/60f1c30cdc1100a1921ead4e24c6c023b5aa2ea9-1024x683.jpg\" class=\"attachment-large size-large wp-image-257\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/60f1c30cdc1100a1921ead4e24c6c023b5aa2ea9-1024x683.jpg 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/60f1c30cdc1100a1921ead4e24c6c023b5aa2ea9-300x200.jpg 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/60f1c30cdc1100a1921ead4e24c6c023b5aa2ea9-768x512.jpg 768w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/60f1c30cdc1100a1921ead4e24c6c023b5aa2ea9-1536x1024.jpg 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/02\/60f1c30cdc1100a1921ead4e24c6c023b5aa2ea9-2048x1366.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b5d0db4 elementor-widget elementor-widget-html\" data-id=\"7b5d0db4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script>\n(function () {\n  const INTERVAL = 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class=\"elementor-element elementor-element-173a9932 e-flex e-con-boxed e-con e-child\" data-id=\"173a9932\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59313439 elementor-widget elementor-widget-heading\" data-id=\"59313439\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">B\u00c9N\u00c9FICES<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3dc06047 elementor-widget elementor-widget-heading\" data-id=\"3dc06047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Une approche data-driven \npour des d\u00e9cisions \u00e9clair\u00e9es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e6d5034 e-con-full e-flex e-con e-child\" data-id=\"7e6d5034\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4d7f2ff6 e-con-full e-flex e-con e-child\" data-id=\"4d7f2ff6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36cf1acb elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"36cf1acb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M8.68775 0.605957C10.7092 2.81904 11.858 5.69105 11.9205 8.68775C11.858 11.6845 10.7092 14.5565 8.68775 16.7695M8.68775 0.605957C6.66627 2.81904 5.51746 5.69105 5.45503 8.68775C5.51746 11.6845 6.66627 14.5565 8.68775 16.7695M8.68775 0.605957C4.2243 0.605957 0.605957 4.2243 0.605957 8.68775C0.605957 13.1512 4.2243 16.7695 8.68775 16.7695M8.68775 0.605957C13.1512 0.605957 16.7695 4.2243 16.7695 8.68775C16.7695 13.1512 13.1512 16.7695 8.68775 16.7695M1.01006 6.26321H16.3655M1.01005 11.1123H16.3655\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-600e3845 elementor-widget elementor-widget-heading\" data-id=\"600e3845\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Des r\u00e9sultats mesurables sur vos indicateurs cl\u00e9s<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0521d8 elementor-widget elementor-widget-text-editor\" data-id=\"a0521d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Suivez en continu les indicateurs de performance essentiels de votre centre de contacts : satisfaction client (CSAT), taux de r\u00e9solution au premier contact (FCR), dur\u00e9e moyenne de traitement (DMT), taux de d\u00e9croch\u00e9, niveau de service. Ces indicateurs vous permettent d\u2019identifier rapidement les axes d\u2019am\u00e9lioration et d\u2019optimiser vos processus.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1844a514 e-con-full e-flex e-con e-child\" data-id=\"1844a514\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a84dcc4 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"3a84dcc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"18\" viewBox=\"0 0 15 18\" fill=\"none\"><path d=\"M8.22909 0.605957L1.03101 9.24366C0.749107 9.58194 0.608157 9.75108 0.606003 9.89393C0.604131 10.0181 0.659467 10.1363 0.756065 10.2143C0.867183 10.3041 1.08735 10.3041 1.5277 10.3041H7.42091L6.61273 16.7695L13.8108 8.13184C14.0927 7.79356 14.2337 7.62442 14.2358 7.48157C14.2377 7.35739 14.1824 7.23925 14.0858 7.16118C13.9746 7.07139 13.7545 7.07139 13.3141 7.07139H7.42091L8.22909 0.605957Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-437d1e08 elementor-widget elementor-widget-heading\" data-id=\"437d1e08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une qualit\u00e9 de service ma\u00eetris\u00e9e<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fbfca6d elementor-widget elementor-widget-text-editor\" data-id=\"4fbfca6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9valuez et am\u00e9liorez en permanence la qualit\u00e9 de votre relation client.<br \/>Gr\u00e2ce \u00e0 l\u2019analyse des interactions et au suivi des performances des conseillers, vous pouvez mettre en place des actions de coaching cibl\u00e9es et renforcer l\u2019efficacit\u00e9 de vos \u00e9quipes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68d3ef2d e-con-full e-flex e-con e-child\" data-id=\"68d3ef2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e280f33 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"5e280f33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"13\" viewBox=\"0 0 18 13\" fill=\"none\"><path d=\"M4.24276 11.9205C2.23421 11.9205 0.605957 10.2922 0.605957 8.28366C0.605957 6.38964 2.05382 4.83378 3.90312 4.66251C4.28141 2.36143 6.27957 0.605957 8.68775 0.605957C11.0959 0.605957 13.0941 2.36143 13.4724 4.66251C15.3217 4.83378 16.7695 6.38964 16.7695 8.28366C16.7695 10.2922 15.1413 11.9205 13.1327 11.9205C9.58496 11.9205 7.34884 11.9205 4.24276 11.9205Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56a92545 elementor-widget elementor-widget-heading\" data-id=\"56a92545\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une optimisation des ressources<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b1ed8a9 elementor-widget elementor-widget-text-editor\" data-id=\"2b1ed8a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Adaptez vos ressources aux volumes d\u2019activit\u00e9 et aux pics de contacts.<br \/>Une meilleure planification des \u00e9quipes permet de r\u00e9duire les temps d\u2019attente, d\u2019am\u00e9liorer la productivit\u00e9 des conseillers et d\u2019offrir une exp\u00e9rience client fluide.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-647f0e5a elementor-align-center elementor-widget elementor-widget-button\" data-id=\"647f0e5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/demander-une-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2cc0e863 e-con-full e-flex e-con e-parent\" data-id=\"2cc0e863\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-43bad9a7 e-flex e-con-boxed e-con e-child\" data-id=\"43bad9a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-18b0442c e-flex e-con-boxed e-con e-child\" data-id=\"18b0442c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-530dbd02 elementor-widget elementor-widget-heading\" data-id=\"530dbd02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Les fonctionnalit\u00e9s cl\u00e9s pour piloter votre centre de contacts<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66ba1e7 elementor-widget elementor-widget-heading\" data-id=\"66ba1e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Identifiez rapidement les axes d\u2019am\u00e9lioration et optimiser vos processus<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-245dbbcc e-con-full e-flex e-con e-child\" data-id=\"245dbbcc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5da943ed e-con-full e-flex e-con e-child\" data-id=\"5da943ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-486ded4c elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"486ded4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"18\" viewBox=\"0 0 15 18\" fill=\"none\"><path d=\"M4.64734 8.2287L6.2637 9.84506L9.90051 6.20825M13.5373 8.63279C13.5373 12.5997 9.21035 15.4849 7.63598 16.4033C7.45706 16.5077 7.36759 16.5599 7.24134 16.587C7.14336 16.608 7.0004 16.608 6.90242 16.587C6.77616 16.5599 6.6867 16.5077 6.50778 16.4033C4.93341 15.4849 0.606445 12.5997 0.606445 8.63279V4.76776C0.606445 4.12161 0.606445 3.79853 0.712123 3.52082C0.805479 3.27549 0.957181 3.05658 1.15411 2.88303C1.37704 2.68656 1.67954 2.57313 2.28455 2.34625L6.61785 0.721263C6.78586 0.658257 6.86987 0.626753 6.9563 0.614265C7.03295 0.603188 7.1108 0.603188 7.18746 0.614265C7.27389 0.626753 7.3579 0.658257 7.52591 0.721263L11.8592 2.34625C12.4642 2.57313 12.7667 2.68656 12.9896 2.88303C13.1866 3.05658 13.3383 3.27549 13.4316 3.52082C13.5373 3.79853 13.5373 4.12161 13.5373 4.76776V8.63279Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e7d4f24 elementor-widget elementor-widget-heading\" data-id=\"1e7d4f24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Supervision en temps r\u00e9el<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-459726ae elementor-widget elementor-widget-text-editor\" data-id=\"459726ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Suivez l\u2019activit\u00e9 de votre centre de contacts en temps r\u00e9el gr\u00e2ce \u00e0 des tableaux de bord op\u00e9rationnels.<br \/>Visualisez instantan\u00e9ment le volume d\u2019interactions en cours, les performances des \u00e9quipes, les files d\u2019attente, les niveaux de service<br \/>Activez les alertes pour \u00eatre imm\u00e9diatement pr\u00e9venu en cas de probl\u00e8me, et gr\u00e2ce aux highlights, suivez l\u2019\u00e9volution de vos KPI en un coup d\u2019\u0153il.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-275d70ec e-con-full e-flex e-con e-child\" data-id=\"275d70ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34f56ec3 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"34f56ec3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M2.62665 16.7697V12.7288M2.62665 4.64704V0.60614M0.606201 2.62659H4.6471M0.606201 14.7493H4.6471M9.49617 1.41432L8.09465 5.05829C7.86673 5.65087 7.75277 5.94716 7.57556 6.19638C7.4185 6.41727 7.22551 6.61026 7.00462 6.76732C6.7554 6.94453 6.45911 7.05849 5.86653 7.28641L2.22256 8.68793L5.86653 10.0895C6.45911 10.3174 6.7554 10.4313 7.00463 10.6085C7.22551 10.7656 7.4185 10.9586 7.57556 11.1795C7.75277 11.4287 7.86673 11.725 8.09465 12.3176L9.49617 15.9615L10.8977 12.3176C11.1256 11.725 11.2396 11.4287 11.4168 11.1795C11.5738 10.9586 11.7668 10.7656 11.9877 10.6085C12.2369 10.4313 12.5332 10.3174 13.1258 10.0895L16.7698 8.68793L13.1258 7.28641C12.5332 7.05849 12.2369 6.94453 11.9877 6.76732C11.7668 6.61026 11.5738 6.41727 11.4168 6.19639C11.2396 5.94716 11.1256 5.65087 10.8977 5.05829L9.49617 1.41432Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5159e322 elementor-widget elementor-widget-heading\" data-id=\"5159e322\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Analyse de donn\u00e9es et reporting avanc\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4883c elementor-widget elementor-widget-text-editor\" data-id=\"b4883c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Transformez les donn\u00e9es de votre centre de contacts en informations strat\u00e9giques.<\/p><p>Les outils d\u2019analyse vous permettent de suivre les indicateurs cl\u00e9s de performance, identifier les tendances et les anomalies, analyser l\u2019efficacit\u00e9 des processus, am\u00e9liorer l\u2019exp\u00e9rience client<\/p><p>Gr\u00e2ce \u00e0 des rapports d\u00e9taill\u00e9s et personnalisables, vous disposez d\u2019une vision compl\u00e8te de la performance de votre activit\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-432f608b e-con-full e-flex e-con e-child\" data-id=\"432f608b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-56de6183 e-con-full e-flex e-con e-child\" data-id=\"56de6183\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-377c91bc elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"377c91bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"18\" viewBox=\"0 0 16 18\" fill=\"none\"><path d=\"M5.12386 9.9081L10.6437 13.1247M10.6356 4.25085L5.12386 7.4674M15.1534 3.03049C15.1534 4.36953 14.0679 5.45503 12.7288 5.45503C11.3898 5.45503 10.3043 4.36953 10.3043 3.03049C10.3043 1.69146 11.3898 0.605957 12.7288 0.605957C14.0679 0.605957 15.1534 1.69146 15.1534 3.03049ZM5.45521 8.68775C5.45521 10.0268 4.36971 11.1123 3.03067 11.1123C1.69164 11.1123 0.606134 10.0268 0.606134 8.68775C0.606134 7.34871 1.69164 6.26321 3.03067 6.26321C4.36971 6.26321 5.45521 7.34871 5.45521 8.68775ZM15.1534 14.345C15.1534 15.684 14.0679 16.7695 12.7288 16.7695C11.3898 16.7695 10.3043 15.684 10.3043 14.345C10.3043 13.006 11.3898 11.9205 12.7288 11.9205C14.0679 11.9205 15.1534 13.006 15.1534 14.345Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b247425 elementor-widget elementor-widget-heading\" data-id=\"6b247425\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Quality management et enregistrement<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fb5b69a elementor-widget elementor-widget-text-editor\" data-id=\"7fb5b69a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Am\u00e9liorez les performances de vos conseillers gr\u00e2ce \u00e0 un suivi pr\u00e9cis des interactions.<br \/>Les outils de quality management permettent d\u2019analyser les interactions client, \u00e9valuer la qualit\u00e9 des \u00e9changes, identifier les axes d\u2019am\u00e9lioration, accompagner et former les conseillers. Avec l\u2019appui de l\u2019IA, les \u00e9valuations peuvent m\u00eame \u00eatre automatis\u00e9es pour une d\u00e9tection rapide des faiblesses \u00e0 travailler.<br \/>Cette approche favorise l\u2019am\u00e9lioration continue de la qualit\u00e9 de service et de la satisfaction client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43dbae3b e-con-full e-flex e-con e-child\" data-id=\"43dbae3b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a217fba elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"6a217fba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"><path d=\"M0.60614 5.45528H15.1534M5.45522 5.45528L5.45522 15.1534M4.4854 0.606201H11.2741C12.632 0.606201 13.3109 0.606201 13.8295 0.87046C14.2858 1.10291 14.6567 1.47382 14.8891 1.93002C15.1534 2.44866 15.1534 3.12759 15.1534 4.48546V11.2742C15.1534 12.632 15.1534 13.311 14.8891 13.8296C14.6567 14.2858 14.2858 14.6567 13.8295 14.8892C13.3109 15.1534 12.632 15.1534 11.2741 15.1534H4.4854C3.12753 15.1534 2.4486 15.1534 1.92996 14.8892C1.47375 14.6567 1.10285 14.2858 0.870399 13.8296C0.60614 13.311 0.60614 12.632 0.60614 11.2742V4.48546C0.60614 3.12759 0.60614 2.44866 0.870399 1.93002C1.10285 1.47382 1.47375 1.10291 1.92996 0.87046C2.4486 0.606201 3.12753 0.606201 4.4854 0.606201Z\" stroke=\"white\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-354e9418 elementor-widget elementor-widget-heading\" data-id=\"354e9418\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Workforce management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1edff765 elementor-widget elementor-widget-text-editor\" data-id=\"1edff765\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Un tableau de bord simple \u00e0 utiliser et qui s\u2019adapte facilement aux besoins de votre activit\u00e9 et aux tendances du march\u00e9. Il propose des outils pour diff\u00e9rents professionnels de l\u2019entreprise, garantissant ainsi la conformit\u00e9 des processus.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-450da93 e-flex e-con-boxed e-con e-child\" data-id=\"450da93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-082fdea elementor-widget elementor-widget-heading\" data-id=\"082fdea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">b\u00e9n\u00e9fices et valeur m\u00e9tier <\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21d10f4 elementor-widget elementor-widget-heading\" data-id=\"21d10f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Am\u00e9liorez durablement \nla performance de votre relation client<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8c3f350 e-con-full e-flex e-con e-child\" data-id=\"8c3f350\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7a0d97 elementor-widget elementor-widget-text-editor\" data-id=\"f7a0d97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En combinant supervision, analyse des donn\u00e9es et gestion des \u00e9quipes, vous disposez de tous les outils n\u00e9cessaires pour piloter efficacement votre activit\u00e9 et faire de votre centre de contacts un v\u00e9ritable levier de performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3206c13 e-flex e-con-boxed e-con e-child\" data-id=\"3206c13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-86dc2cf e-con-full e-flex e-con e-child\" data-id=\"86dc2cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5390a20 elementor-widget elementor-widget-image\" data-id=\"5390a20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/05\/2022-05-23_GL_Blogs_Enhanced-Supervision_Design_main-pic_600x400px_FINAL.jpg\" class=\"attachment-large size-large wp-image-9877\" alt=\"Performance CcaaS\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/05\/2022-05-23_GL_Blogs_Enhanced-Supervision_Design_main-pic_600x400px_FINAL.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2022\/05\/2022-05-23_GL_Blogs_Enhanced-Supervision_Design_main-pic_600x400px_FINAL-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d1ec3a e-con-full e-flex e-con e-child\" data-id=\"3d1ec3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c19d90 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5c19d90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"10\" viewBox=\"0 0 14 10\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.5167 0.223579C13.8148 0.521684 13.8148 1.00501 13.5167 1.30311L5.11985 9.69992C4.82174 9.99803 4.33842 9.99803 4.04031 9.69992L0.223579 5.88319C-0.0745263 5.58509 -0.0745263 5.10176 0.223579 4.80366C0.521684 4.50555 1.00501 4.50555 1.30311 4.80366L4.58008 8.08062L12.4371 0.223579C12.7352 -0.0745263 13.2185 -0.0745263 13.5167 0.223579Z\" fill=\"#FF3466\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Am\u00e9liorer la satisfaction client<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"10\" viewBox=\"0 0 14 10\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.5167 0.223579C13.8148 0.521684 13.8148 1.00501 13.5167 1.30311L5.11985 9.69992C4.82174 9.99803 4.33842 9.99803 4.04031 9.69992L0.223579 5.88319C-0.0745263 5.58509 -0.0745263 5.10176 0.223579 4.80366C0.521684 4.50555 1.00501 4.50555 1.30311 4.80366L4.58008 8.08062L12.4371 0.223579C12.7352 -0.0745263 13.2185 -0.0745263 13.5167 0.223579Z\" fill=\"#FF3466\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Augmenter la productivit\u00e9 des \u00e9quipes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"10\" viewBox=\"0 0 14 10\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.5167 0.223579C13.8148 0.521684 13.8148 1.00501 13.5167 1.30311L5.11985 9.69992C4.82174 9.99803 4.33842 9.99803 4.04031 9.69992L0.223579 5.88319C-0.0745263 5.58509 -0.0745263 5.10176 0.223579 4.80366C0.521684 4.50555 1.00501 4.50555 1.30311 4.80366L4.58008 8.08062L12.4371 0.223579C12.7352 -0.0745263 13.2185 -0.0745263 13.5167 0.223579Z\" fill=\"#FF3466\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9duire les co\u00fbts op\u00e9rationnels<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"10\" viewBox=\"0 0 14 10\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.5167 0.223579C13.8148 0.521684 13.8148 1.00501 13.5167 1.30311L5.11985 9.69992C4.82174 9.99803 4.33842 9.99803 4.04031 9.69992L0.223579 5.88319C-0.0745263 5.58509 -0.0745263 5.10176 0.223579 4.80366C0.521684 4.50555 1.00501 4.50555 1.30311 4.80366L4.58008 8.08062L12.4371 0.223579C12.7352 -0.0745263 13.2185 -0.0745263 13.5167 0.223579Z\" fill=\"#FF3466\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Optimiser l\u2019organisation du centre de contacts<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3888d286 e-con-full e-flex e-con e-parent\" data-id=\"3888d286\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dd038e3 e-flex e-con-boxed e-con e-child\" data-id=\"dd038e3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c4f2638 e-con-full e-flex e-con e-child\" data-id=\"c4f2638\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-32fb6e4 e-flex e-con-boxed e-con e-child\" data-id=\"32fb6e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbbccea elementor-widget elementor-widget-heading\" data-id=\"bbbccea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Des r\u00e9sultats concrets pour nos clients avec Odigo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a9b3dc e-con-full e-flex e-con e-child\" data-id=\"2a9b3dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ba22409 e-con-full e-flex e-con e-child\" data-id=\"ba22409\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-185a8ac elementor-widget elementor-widget-counter\" data-id=\"185a8ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Temps pass\u00e9 \u00e0 planifier et g\u00e9rer les demandes de changement, cong\u00e9s, etc<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">-<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"60\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-906ea71 elementor-view-framed elementor-absolute e-transform elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"906ea71\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><path d=\"M16.3876 9.73745L11.4001 4.51245L6.4126 9.73745\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M11.3999 18.2874V5.4624\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2499ae6 e-con-full e-flex e-con e-child\" data-id=\"2499ae6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dbe31e elementor-widget elementor-widget-counter\" data-id=\"9dbe31e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Temps pass\u00e9 \u00e0 compiler les donn\u00e9es pour les analyser<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">-<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"80\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a3b0d2 elementor-view-framed elementor-absolute e-transform elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"2a3b0d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><path d=\"M16.3876 9.73745L11.4001 4.51245L6.4126 9.73745\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M11.3999 18.2874V5.4624\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83b667e e-con-full e-flex e-con e-child\" data-id=\"83b667e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9895f2 elementor-widget elementor-widget-counter\" data-id=\"c9895f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Productivit\u00e9 des agents (r\u00e9duction des temps d\u2019inactivit\u00e9)<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"15\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf0172e elementor-view-framed elementor-absolute e-transform elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"bf0172e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><path d=\"M16.3876 9.73745L11.4001 4.51245L6.4126 9.73745\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M11.3999 18.2874V5.4624\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e7570d4 e-flex e-con-boxed e-con e-child\" data-id=\"e7570d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e199433 elementor-widget elementor-widget-heading\" data-id=\"e199433\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PAROLE D\u2019EXPERT<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c30b286 elementor-widget elementor-widget-heading\" data-id=\"c30b286\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">\u201cDes API ouvertes et des connecteurs robustes ne synchronisent pas seulement les donn\u00e9es, ils synchronisent l\u2019intelligence\u202f: <span style=\"color: #FF3466\">chaque interaction devient une opportunit\u00e9 d\u2019enrichir la connaissance client en contexte<span style=\"color: #FF3466\"><\/span>.\u201d<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-809cbbb elementor-widget elementor-widget-text-editor\" data-id=\"809cbbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Principal product marketing, Odigo<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60a3e452 e-con-full e-flex e-con e-parent\" data-id=\"60a3e452\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59e5e71e elementor-widget elementor-widget-template\" data-id=\"59e5e71e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"198743\" class=\"elementor elementor-198743\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-56a616e e-con-full e-flex e-con e-parent\" data-id=\"56a616e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f642b5 elementor-widget elementor-widget-heading\" data-id=\"3f642b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">T\u00c9MOIGNAGES CLIENTS<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99ca9ba elementor-widget elementor-widget-heading\" data-id=\"99ca9ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nos cas clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7caff24 elementor-widget elementor-widget-loop-carousel\" data-id=\"7caff24\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:415,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:24,&quot;sizes&quot;:[]},&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;speed&quot;:500,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t<style id=\"loop-415\">.elementor-415 .elementor-element.elementor-element-51d8648{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-415 .elementor-element.elementor-element-f8dd823{--display:flex;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-theme-post-featured-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-415 .elementor-element.elementor-element-e831427 img{width:100%;height:270px;object-fit:cover;object-position:center center;border-radius:8px 8px 8px 8px;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-415 .elementor-element.elementor-element-054ff10{text-align:start;margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:0px 0px 0px 0px;top:200px;}.elementor-415 .elementor-element.elementor-element-054ff10 img{width:25%;}body:not(.rtl) .elementor-415 .elementor-element.elementor-element-054ff10{left:20px;}body.rtl .elementor-415 .elementor-element.elementor-element-054ff10{right:20px;}.elementor-415 .elementor-element.elementor-element-bb0dd7b{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:0px 10px;--row-gap:0px;--column-gap:10px;--margin-top:16px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-415 .elementor-element.elementor-element-af72cf4{columns:1;text-align:start;font-family:\"Montserrat\", Sans-serif;font-size:12px;font-weight:600;color:var( --e-global-color-ee65013 );margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:3px 7px 3px 7px;background-color:#E6E8EF;border-radius:50px 50px 50px 50px;}.elementor-415 .elementor-element.elementor-element-af72cf4 p{margin-block-end:0px;}.elementor-415 .elementor-element.elementor-element-af72cf4.elementor-element{--align-self:center;}.elementor-415 .elementor-element.elementor-element-053bf77{columns:1;text-align:start;font-family:\"Montserrat\", Sans-serif;font-size:12px;font-weight:600;color:var( --e-global-color-ee65013 );margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:3px 7px 3px 7px;background-color:#E6E8EF;border-radius:50px 50px 50px 50px;}.elementor-415 .elementor-element.elementor-element-053bf77 p{margin-block-end:0px;}.elementor-415 .elementor-element.elementor-element-053bf77.elementor-element{--align-self:center;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-415 .elementor-element.elementor-element-351d777 .elementor-heading-title{font-family:\"Montserrat\", Sans-serif;font-size:20px;font-weight:600;color:var( --e-global-color-ee65013 );}.elementor-415 .elementor-element.elementor-element-351d777{margin:15px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}.elementor-widget-button .elementor-button{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-size:var( --e-global-typography-accent-font-size );font-weight:var( --e-global-typography-accent-font-weight );text-transform:var( --e-global-typography-accent-text-transform );background-color:var( --e-global-color-accent );}.elementor-415 .elementor-element.elementor-element-f30ab28 .elementor-button-content-wrapper{flex-direction:row-reverse;}.elementor-415 .elementor-element.elementor-element-f30ab28 .elementor-button{font-family:\"Montserrat\", Sans-serif;font-size:13px;font-weight:600;text-transform:none;fill:var( --e-global-color-cac4e8c );color:var( --e-global-color-cac4e8c );background-color:#FFFFFF00;padding:0px 0px 0px 0px;}.elementor-415 .elementor-element.elementor-element-f30ab28{margin:20px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}@media(min-width:768px){.elementor-415 .elementor-element.elementor-element-f8dd823{--width:100%;}}@media(max-width:1024px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );}}@media(max-width:767px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );}}\/* Start custom CSS for image, class: .elementor-element-054ff10 *\/.elementor-415 .elementor-element.elementor-element-054ff10 img{\n    background-color: white;\n    border-radius: 50px;\n    padding: 0px 20px 0px 20px;\n}\/* End custom CSS *\/<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"415\" class=\"elementor elementor-415 swiper-slide e-loop-item e-loop-item-21085 post-21085 success-story type-success-story status-publish has-post-thumbnail hentry region-france industry-retail\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-51d8648 e-con-full e-flex e-con e-parent\" data-id=\"51d8648\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f8dd823 e-con-full e-flex e-con e-child\" data-id=\"f8dd823\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e831427 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"e831427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/success-story\/dsc-saint-gobain\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"890\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/2025-02-17_Success-story_DSC_HP-Banner_FR-scaled.png\" class=\"attachment-full size-full wp-image-21124\" alt=\"Saint-Gobain\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/2025-02-17_Success-story_DSC_HP-Banner_FR-scaled.png 2560w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/2025-02-17_Success-story_DSC_HP-Banner_FR-300x104.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/2025-02-17_Success-story_DSC_HP-Banner_FR-1024x356.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/2025-02-17_Success-story_DSC_HP-Banner_FR-768x267.png 768w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/2025-02-17_Success-story_DSC_HP-Banner_FR-1536x534.png 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/2025-02-17_Success-story_DSC_HP-Banner_FR-2048x712.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-054ff10 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"054ff10\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"659\" height=\"379\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/LOGO-DSC-bleu-fond_blanc-removebg-preview.png\" class=\"attachment-full size-full wp-image-21132\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/LOGO-DSC-bleu-fond_blanc-removebg-preview.png 659w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/LOGO-DSC-bleu-fond_blanc-removebg-preview-300x173.png 300w\" sizes=\"auto, (max-width: 659px) 100vw, 659px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb0dd7b e-con-full e-flex e-con e-child\" data-id=\"bb0dd7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af72cf4 elementor-widget elementor-widget-text-editor\" data-id=\"af72cf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<span>Retail<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-053bf77 elementor-widget elementor-widget-text-editor\" data-id=\"053bf77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<span>France<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351d777 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"351d777\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/success-story\/dsc-saint-gobain\/\">DSC Saint Gobain<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f30ab28 elementor-widget elementor-widget-button\" data-id=\"f30ab28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/success-story\/dsc-saint-gobain\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"none\"><path d=\"M0.75 5.75H14.0833M14.0833 5.75L9.08333 0.75M14.0833 5.75L9.08333 10.75\" stroke=\"#FF3466\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir le cas client<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"415\" class=\"elementor elementor-415 swiper-slide e-loop-item e-loop-item-20493 post-20493 success-story type-success-story status-publish has-post-thumbnail hentry region-france industry-transport-mobilite\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-51d8648 e-con-full e-flex e-con e-parent\" data-id=\"51d8648\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f8dd823 e-con-full e-flex e-con e-child\" data-id=\"f8dd823\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e831427 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"e831427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/success-story\/bluelink\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"889\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/2024-09-27_Bluelink_HP-Banner-1-scaled.png\" class=\"attachment-full size-full wp-image-20512\" alt=\"BlueLink banner\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/2024-09-27_Bluelink_HP-Banner-1-scaled.png 2560w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/2024-09-27_Bluelink_HP-Banner-1-300x104.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/2024-09-27_Bluelink_HP-Banner-1-1024x355.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/2024-09-27_Bluelink_HP-Banner-1-768x267.png 768w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/2024-09-27_Bluelink_HP-Banner-1-1536x533.png 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/2024-09-27_Bluelink_HP-Banner-1-2048x711.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-054ff10 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"054ff10\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/Logo_Bluelink_600x400.jpg\" class=\"attachment-full size-full wp-image-20516\" alt=\"BlueLink logo\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/Logo_Bluelink_600x400.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/Logo_Bluelink_600x400-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb0dd7b e-con-full e-flex e-con e-child\" data-id=\"bb0dd7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af72cf4 elementor-widget elementor-widget-text-editor\" data-id=\"af72cf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<span>Transport &amp; mobilit\u00e9<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-053bf77 elementor-widget elementor-widget-text-editor\" data-id=\"053bf77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<span>France<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351d777 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"351d777\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/success-story\/bluelink\/\">BlueLink<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f30ab28 elementor-widget elementor-widget-button\" data-id=\"f30ab28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/success-story\/bluelink\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"none\"><path d=\"M0.75 5.75H14.0833M14.0833 5.75L9.08333 0.75M14.0833 5.75L9.08333 10.75\" stroke=\"#FF3466\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir le cas client<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"415\" class=\"elementor elementor-415 swiper-slide e-loop-item e-loop-item-17955 post-17955 success-story type-success-story status-publish has-post-thumbnail hentry tag-clients-quote region-spain industry-public-sector\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-51d8648 e-con-full e-flex e-con e-parent\" data-id=\"51d8648\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f8dd823 e-con-full e-flex e-con e-child\" data-id=\"f8dd823\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e831427 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"e831427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/success-story\/madrid-digital\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"600\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2020\/02\/Madrid_shutterstock_322471106-2.jpg\" class=\"attachment-full size-full wp-image-5695\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2020\/02\/Madrid_shutterstock_322471106-2.jpg 900w, https:\/\/odigo.com\/wp-content\/uploads\/2020\/02\/Madrid_shutterstock_322471106-2-300x200.jpg 300w, https:\/\/odigo.com\/wp-content\/uploads\/2020\/02\/Madrid_shutterstock_322471106-2-768x512.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-054ff10 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"054ff10\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/01\/MadridDigital-logo-success-story.png\" class=\"attachment-full size-full wp-image-15615\" alt=\"Madrid digital logo\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/01\/MadridDigital-logo-success-story.png 600w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/01\/MadridDigital-logo-success-story-300x200.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb0dd7b e-con-full e-flex e-con e-child\" data-id=\"bb0dd7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af72cf4 elementor-widget elementor-widget-text-editor\" data-id=\"af72cf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<span>Public Sector<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-053bf77 elementor-widget elementor-widget-text-editor\" data-id=\"053bf77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<span>Spain<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351d777 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"351d777\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/success-story\/madrid-digital\/\">Madrid Digital<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f30ab28 elementor-widget elementor-widget-button\" data-id=\"f30ab28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/success-story\/madrid-digital\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"none\"><path d=\"M0.75 5.75H14.0833M14.0833 5.75L9.08333 0.75M14.0833 5.75L9.08333 10.75\" stroke=\"#FF3466\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir le cas client<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d352282 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d352282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/success-stories\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Plus de success stories<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c8aa986 e-con-full e-flex e-con e-parent\" data-id=\"5c8aa986\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15205a68 elementor-widget elementor-widget-template\" data-id=\"15205a68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"198745\" class=\"elementor elementor-198745\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-2a1e43d e-flex e-con-boxed e-con e-parent\" data-id=\"2a1e43d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a07e07f elementor-widget elementor-widget-heading\" data-id=\"a07e07f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les derniers articles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d5d85c elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"4d5d85c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:197103,&quot;_skin&quot;:&quot;post&quot;,&quot;columns&quot;:&quot;3&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\" role=\"list\">\n\t\t<style id=\"loop-197103\">.elementor-197103 .elementor-element.elementor-element-b6142bf{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--gap:40px 40px;--row-gap:40px;--column-gap:40px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-197103 .elementor-element.elementor-element-8557e47{--display:flex;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-theme-post-featured-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-197103 .elementor-element.elementor-element-16784e8 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.elementor-element.elementor-element-6ef6d34{margin:-15px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}.elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:last-child){padding-bottom:calc(0px\/2);}.elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-items:not(.elementor-inline-items) .elementor-icon-list-item:not(:first-child){margin-top:calc(0px\/2);}.elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-items.elementor-inline-items .elementor-icon-list-item{margin-right:calc(0px\/2);margin-left:calc(0px\/2);}.elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-items.elementor-inline-items{margin-right:calc(-0px\/2);margin-left:calc(-0px\/2);}body.rtl .elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-items.elementor-inline-items 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.elementor-icon-list-text a{color:#717680;}.elementor-197103 .elementor-element.elementor-element-56a86e4 .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;text-transform:uppercase;}.elementor-197103 .elementor-element.elementor-element-56a86e4{margin:-15px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}.elementor-197103 .elementor-element.elementor-element-d3879cf .elementor-icon-list-icon i{color:#71768000;font-size:15px;}.elementor-197103 .elementor-element.elementor-element-d3879cf .elementor-icon-list-icon svg{fill:#71768000;--e-icon-list-icon-size:15px;}.elementor-197103 .elementor-element.elementor-element-d3879cf .elementor-icon-list-icon{width:15px;}body:not(.rtl) .elementor-197103 .elementor-element.elementor-element-d3879cf .elementor-icon-list-text{padding-left:0px;}body.rtl .elementor-197103 .elementor-element.elementor-element-d3879cf .elementor-icon-list-text{padding-right:0px;}.elementor-197103 .elementor-element.elementor-element-d3879cf .elementor-icon-list-text, .elementor-197103 .elementor-element.elementor-element-d3879cf .elementor-icon-list-text a{color:#717680;}.elementor-197103 .elementor-element.elementor-element-d3879cf .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;}.elementor-197103 .elementor-element.elementor-element-d3879cf{margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}@media(max-width:1024px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}}@media(max-width:767px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197103\" class=\"elementor elementor-197103 e-loop-item e-loop-item-24191 post-24191 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/blog\/dora-comment-odigo-aide-ses-clients-a-renforcer-leur-resilience-operationnelle\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1.jpg\" class=\"attachment-full size-full wp-image-19097\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1.jpg 1920w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1-300x169.jpg 300w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1-1024x576.jpg 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1-768x432.jpg 768w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/dora-comment-odigo-aide-ses-clients-a-renforcer-leur-resilience-operationnelle\/\">DORA : comment\u00a0Odigo\u00a0aide ses clients \u00e0 renforcer leur r\u00e9silience op\u00e9rationnelle\u00a0<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197103\" class=\"elementor elementor-197103 e-loop-item e-loop-item-24100 post-24100 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils tag-mise-en-avant\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/blog\/ccaas-2026-6-tendances-cles-qui-transforment-la-relation-client\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"601\" height=\"401\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2025-04-28_Connectors_600x400.jpg\" class=\"attachment-full size-full wp-image-21630\" alt=\"Connecteur Salesforce\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2025-04-28_Connectors_600x400.jpg 601w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2025-04-28_Connectors_600x400-300x200.jpg 300w\" sizes=\"auto, (max-width: 601px) 100vw, 601px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/ccaas-2026-6-tendances-cles-qui-transforment-la-relation-client\/\">CCaaS 2026 : 6 tendances cl\u00e9s qui transforment la relation client<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197103\" class=\"elementor elementor-197103 e-loop-item e-loop-item-23877 post-23877 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/blog\/comment-lia-agentique-et-generative-ameliore-lefficacite-du-service-client-insights-de-gartner\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Gartner_Market_Trends_Blog.jpg\" class=\"attachment-full size-full wp-image-23885\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Gartner_Market_Trends_Blog.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Gartner_Market_Trends_Blog-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/comment-lia-agentique-et-generative-ameliore-lefficacite-du-service-client-insights-de-gartner\/\">Comment l&rsquo;IA agentique et g\u00e9n\u00e9rative am\u00e9liore l&rsquo;efficacit\u00e9 du service client \u2014 Insights de Gartner<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac944b5 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"ac944b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/blogs\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir le blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b5c54f0 e-con-full e-flex e-con e-child\" data-id=\"2b5c54f0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62fa6013 elementor-widget elementor-widget-heading\" data-id=\"62fa6013\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">FAQ<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b64b716 elementor-widget elementor-widget-heading\" data-id=\"7b64b716\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous avez des questions ?<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-728b63f8 e-con-full e-flex e-con e-child\" data-id=\"728b63f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5eb3df4f elementor-widget elementor-widget-n-accordion\" data-id=\"5eb3df4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1580\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1580\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Qu\u2019est-ce que le pilotage d\u2019un centre de contacts ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1580\" class=\"elementor-element elementor-element-3622a153 e-con-full e-flex e-con e-child\" data-id=\"3622a153\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20bc8f66 elementor-widget elementor-widget-text-editor\" data-id=\"20bc8f66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le pilotage d\u2019un centre de contacts consiste \u00e0 suivre et analyser les indicateurs cl\u00e9s de performance afin d\u2019optimiser la gestion des interactions clients et la productivit\u00e9 des \u00e9quipes.<br \/>Gr\u00e2ce \u00e0 des outils de supervision et d\u2019analyse des donn\u00e9es, les responsables de la relation client peuvent surveiller l\u2019activit\u00e9 en temps r\u00e9el, identifier les axes d\u2019am\u00e9lioration et garantir un niveau de service \u00e9lev\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1581\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1581\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels sont les indicateurs cl\u00e9s de performance d\u2019un centre de contacts ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1581\" class=\"elementor-element elementor-element-7223f595 e-con-full e-flex e-con e-child\" data-id=\"7223f595\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70f491a5 elementor-widget elementor-widget-text-editor\" data-id=\"70f491a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les centres de contacts suivent plusieurs KPI pour mesurer leur performance, notamment :<\/p><ul><li>le taux de satisfaction client (CSAT)<\/li><li>le taux de r\u00e9solution au premier contact (FCR)<\/li><li>la dur\u00e9e moyenne de traitement (DMT)<\/li><li>le niveau de service<\/li><li>le taux de d\u00e9croch\u00e9<\/li><li>le taux d\u2019abandon<\/li><\/ul><p>Ces indicateurs permettent d\u2019\u00e9valuer l\u2019efficacit\u00e9 op\u00e9rationnelle et la qualit\u00e9 de l\u2019exp\u00e9rience client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1582\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1582\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Pourquoi utiliser un outil de supervision de centre de contacts ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1582\" class=\"elementor-element elementor-element-20b4d e-con-full e-flex e-con e-child\" data-id=\"20b4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b1c3b06 elementor-widget elementor-widget-text-editor\" data-id=\"5b1c3b06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Un outil de supervision permet de suivre l\u2019activit\u00e9 du centre de contacts en temps r\u00e9el et d\u2019identifier rapidement les probl\u00e8mes op\u00e9rationnels.<br \/>Les superviseurs peuvent ainsi ajuster l\u2019organisation des \u00e9quipes, r\u00e9duire les temps d\u2019attente et am\u00e9liorer la qualit\u00e9 de service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1583\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1583\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment am\u00e9liorer la performance d\u2019un centre de contacts ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1583\" class=\"elementor-element elementor-element-1676cc60 e-con-full e-flex e-con e-child\" data-id=\"1676cc60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-100e5250 elementor-widget elementor-widget-text-editor\" data-id=\"100e5250\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pour am\u00e9liorer la performance d\u2019un centre de contacts, il est essentiel de :<\/p><ul><li>analyser r\u00e9guli\u00e8rement les indicateurs de performance<\/li><li>optimiser la planification des \u00e9quipes<\/li><li>former et accompagner les conseillers<\/li><li>utiliser des outils de supervision et de reporting<\/li><\/ul><p>Une approche bas\u00e9e sur la donn\u00e9e permet de prendre des d\u00e9cisions plus rapides et d\u2019am\u00e9liorer durablement l\u2019efficacit\u00e9 op\u00e9rationnelle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1584\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1584\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Qu\u2019est-ce que le workforce management dans un centre de contacts ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1584\" class=\"elementor-element elementor-element-1d759a65 e-con-full e-flex e-con e-child\" data-id=\"1d759a65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47ffa1b2 elementor-widget elementor-widget-text-editor\" data-id=\"47ffa1b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le workforce management regroupe les outils et m\u00e9thodes permettant d\u2019optimiser la planification et la gestion des \u00e9quipes d\u2019un centre de contacts.<br \/>Il permet de pr\u00e9voir les volumes de contacts, d\u2019organiser les plannings et d\u2019adapter les ressources aux besoins op\u00e9rationnels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1585\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1585\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> L\u2019analyse des feedbacks clients figure-t-elle parmi les outils de pilotage propos\u00e9s par Odigo ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1585\" class=\"elementor-element elementor-element-210755f2 e-con-full e-flex e-con e-child\" data-id=\"210755f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59e4b5ef elementor-widget elementor-widget-text-editor\" data-id=\"59e4b5ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui, <strong>Odigo Insights\u00a0 Voix du Client<\/strong>\u00a0 est une solution d\u2019analyse \u00e0 360\u00b0 qui permet d\u2019identifier, mesurer et suivre dans le temps les retours clients, que \u00e7a soit dans le cadre des conversations avec le Service Client, au travers d\u2019enqu\u00eates de satisfaction ou encore d\u2019avis sollicit\u00e9s ou publi\u00e9s spontan\u00e9ment sur les r\u00e9seaux sociaux.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-179020a8 e-con-full e-flex e-con e-parent\" data-id=\"179020a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-24a39cea e-con-full e-flex e-con e-child\" data-id=\"24a39cea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5192a387 e-con-full e-flex e-con e-child\" data-id=\"5192a387\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56248bcf elementor-widget elementor-widget-heading\" data-id=\"56248bcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Passez \u00e0 un pilotage intelligent<br> de votre centre de contacts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48872acc elementor-widget elementor-widget-text-editor\" data-id=\"48872acc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez comment am\u00e9liorer la performance de votre relation client<\/p><p>gr\u00e2ce \u00e0 une solution de pilotage compl\u00e8te et intuitive.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78eb8985 e-con-full e-flex e-con e-child\" data-id=\"78eb8985\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-531beafe elementor-widget elementor-widget-button\" data-id=\"531beafe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/demander-une-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pilotage &amp; Performance Pilotez la performance de votre centre de contacts en temps r\u00e9el Obtenez une vision compl\u00e8te de l\u2019activit\u00e9 de votre centre de contacts gr\u00e2ce \u00e0 des informations cl\u00e9s en temps r\u00e9el.Avec des tableaux de bord clairs et personnalisables, exploitez vos donn\u00e9es pour prendre des d\u00e9cisions \u00e9clair\u00e9es, am\u00e9liorer la qualit\u00e9 de service et renforcer [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"topic":[],"class_list":["post-198557","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pilotage et performance centre de contacts | Odigo<\/title>\n<meta name=\"description\" content=\"Obtenez des KPIs en temps r\u00e9el, automatisation intelligente et supervision continue avec Odigo pour un service client performant.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo.com\/fr\/pilotage-performance\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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