{"id":198561,"date":"2026-03-03T15:21:13","date_gmt":"2026-03-03T14:21:13","guid":{"rendered":"https:\/\/odigo.com\/?page_id=198561"},"modified":"2026-03-18T13:57:42","modified_gmt":"2026-03-18T12:57:42","slug":"integrations-crm-api","status":"publish","type":"page","link":"https:\/\/odigo.com\/fr\/integrations-crm-api\/","title":{"rendered":"Int\u00e9grations CRM &amp; API"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"198561\" class=\"elementor elementor-198561\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec55f86 e-con-full e-flex e-con e-parent\" data-id=\"ec55f86\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2418bba e-flex e-con-boxed e-con e-child\" data-id=\"2418bba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ded837c elementor-widget elementor-widget-heading\" data-id=\"ded837c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">INTEGRATION CRM &amp; API<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ae2d9d elementor-widget elementor-widget-heading\" data-id=\"0ae2d9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Connectez votre CRM, vos applications m\u00e9tiers et votre plateforme CX <br>pour optimiser vos workflows<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a776d91 elementor-widget elementor-widget-text-editor\" data-id=\"a776d91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Chaque interaction client (appels, emails, chat, \u2026) g\u00e9n\u00e8re des donn\u00e9es pr\u00e9cieuses pour piloter la relation client et am\u00e9liorer la performance de votre centre de contact.<br \/>Gr\u00e2ce aux API Odigo, aux int\u00e9grations avec votre CRM et autres applications m\u00e9tiers ainsi qu\u2019avec vos syst\u00e8mes d\u2019IA, ces donn\u00e9es peuvent \u00eatre collect\u00e9es, analys\u00e9es et exploit\u00e9es en temps r\u00e9el afin d\u2019optimiser les parcours clients, d\u2019automatiser les processus et de renforcer la prise de d\u00e9cision op\u00e9rationnelle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bcdcca elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6bcdcca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/demander-une-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3f3e81 elementor-widget elementor-widget-image\" data-id=\"d3f3e81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1265\" height=\"393\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/2026-03-16_Website-Page-Banner-12.webp\" class=\"attachment-full size-full wp-image-509684\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/2026-03-16_Website-Page-Banner-12.webp 1265w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/2026-03-16_Website-Page-Banner-12-300x93.webp 300w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/2026-03-16_Website-Page-Banner-12-1024x318.webp 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/2026-03-16_Website-Page-Banner-12-768x239.webp 768w\" sizes=\"auto, (max-width: 1265px) 100vw, 1265px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-154bf3d e-con-full e-flex e-con e-parent\" data-id=\"154bf3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ca71af8 e-flex e-con-boxed e-con e-child\" data-id=\"ca71af8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8ca6376 e-flex e-con-boxed e-con e-child\" data-id=\"8ca6376\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5746f6e elementor-widget elementor-widget-heading\" data-id=\"5746f6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">AVANTAGES INTEGRATION CRM<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a79fada elementor-widget elementor-widget-heading\" data-id=\"a79fada\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exploitez vos donn\u00e9es CRM \npour am\u00e9liorer chaque exp\u00e9rience client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d49e64 e-con-full e-flex e-con e-child\" data-id=\"7d49e64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e3b68e2 e-con-full e-flex e-con e-child\" data-id=\"e3b68e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfddc8a elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"cfddc8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M8.68775 0.605957C10.7092 2.81904 11.858 5.69105 11.9205 8.68775C11.858 11.6845 10.7092 14.5565 8.68775 16.7695M8.68775 0.605957C6.66627 2.81904 5.51746 5.69105 5.45503 8.68775C5.51746 11.6845 6.66627 14.5565 8.68775 16.7695M8.68775 0.605957C4.2243 0.605957 0.605957 4.2243 0.605957 8.68775C0.605957 13.1512 4.2243 16.7695 8.68775 16.7695M8.68775 0.605957C13.1512 0.605957 16.7695 4.2243 16.7695 8.68775C16.7695 13.1512 13.1512 16.7695 8.68775 16.7695M1.01006 6.26321H16.3655M1.01005 11.1123H16.3655\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0760e60 elementor-widget elementor-widget-heading\" data-id=\"0760e60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Gestion des interactions directement depuis votre CRM<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a0665c elementor-widget elementor-widget-text-editor\" data-id=\"5a0665c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Simplifiez et automatisez les workflows de votre service client et de vos \u00e9quipes commerciales en g\u00e9rant toutes les interactions directement depuis le CRM. Cette connectivit\u00e9 fluide entre syst\u00e8mes permet de centraliser l\u2019information, de r\u00e9duire les manipulations et d\u2019optimiser les processus m\u00e9tier, tout en offrant une interface unique intuitive pour vos agents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b467f24 e-con-full e-flex e-con e-child\" data-id=\"b467f24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ec0b08 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"2ec0b08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"18\" viewBox=\"0 0 15 18\" fill=\"none\"><path d=\"M8.22909 0.605957L1.03101 9.24366C0.749107 9.58194 0.608157 9.75108 0.606003 9.89393C0.604131 10.0181 0.659467 10.1363 0.756065 10.2143C0.867183 10.3041 1.08735 10.3041 1.5277 10.3041H7.42091L6.61273 16.7695L13.8108 8.13184C14.0927 7.79356 14.2337 7.62442 14.2358 7.48157C14.2377 7.35739 14.1824 7.23925 14.0858 7.16118C13.9746 7.07139 13.7545 7.07139 13.3141 7.07139H7.42091L8.22909 0.605957Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f7c703 elementor-widget elementor-widget-heading\" data-id=\"9f7c703\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Routage intelligent<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca3405c elementor-widget elementor-widget-text-editor\" data-id=\"ca3405c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Avec Odigo, chaque client est automatiquement dirig\u00e9 vers le bon agent selon son profil, ses besoins et l\u2019historique des interactions. Le routage intelligent rationalise les efforts marketing et am\u00e9liore la gestion des prospects, tout en optimisant les workflows de votre service client pour r\u00e9duire les temps d\u2019attente et am\u00e9liorer le taux de r\u00e9solution au premier contact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02769fb e-con-full e-flex e-con e-child\" data-id=\"02769fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2902e62 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"2902e62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"13\" viewBox=\"0 0 18 13\" fill=\"none\"><path d=\"M4.24276 11.9205C2.23421 11.9205 0.605957 10.2922 0.605957 8.28366C0.605957 6.38964 2.05382 4.83378 3.90312 4.66251C4.28141 2.36143 6.27957 0.605957 8.68775 0.605957C11.0959 0.605957 13.0941 2.36143 13.4724 4.66251C15.3217 4.83378 16.7695 6.38964 16.7695 8.28366C16.7695 10.2922 15.1413 11.9205 13.1327 11.9205C9.58496 11.9205 7.34884 11.9205 4.24276 11.9205Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9a3e9d elementor-widget elementor-widget-heading\" data-id=\"f9a3e9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Exp\u00e9rience client personnalis\u00e9e <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f831fbc elementor-widget elementor-widget-text-editor\" data-id=\"f831fbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Acc\u00e9dez et analysez les donn\u00e9es en temps r\u00e9el pour offrir des exp\u00e9riences clients personnalis\u00e9es \u00e0 chaque point de contact, qu\u2019il s\u2019agisse de chat, email, t\u00e9l\u00e9phone ou r\u00e9seaux sociaux. Les informations centralis\u00e9es permettent d\u2019anticiper les besoins, de proposer des recommandations pertinentes et de cr\u00e9er un parcours client fluide et coh\u00e9rent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a6993ad e-con-full e-flex e-con e-child\" data-id=\"a6993ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d2f1423 e-con-full e-flex e-con e-child\" data-id=\"d2f1423\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f1e890 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"7f1e890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M8.68775 0.605957C10.7092 2.81904 11.858 5.69105 11.9205 8.68775C11.858 11.6845 10.7092 14.5565 8.68775 16.7695M8.68775 0.605957C6.66627 2.81904 5.51746 5.69105 5.45503 8.68775C5.51746 11.6845 6.66627 14.5565 8.68775 16.7695M8.68775 0.605957C4.2243 0.605957 0.605957 4.2243 0.605957 8.68775C0.605957 13.1512 4.2243 16.7695 8.68775 16.7695M8.68775 0.605957C13.1512 0.605957 16.7695 4.2243 16.7695 8.68775C16.7695 13.1512 13.1512 16.7695 8.68775 16.7695M1.01006 6.26321H16.3655M1.01005 11.1123H16.3655\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95526c2 elementor-widget elementor-widget-heading\" data-id=\"95526c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Productivit\u00e9 et performance des agents<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58683c8 elementor-widget elementor-widget-text-editor\" data-id=\"58683c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Odigo propose une interface con\u00e7ue pour maximiser l\u2019adoption par les agents et simplifier la formation. Les fonctionnalit\u00e9s avanc\u00e9es am\u00e9liorent les performances sans complexifier les processus, permettant aux \u00e9quipes de se concentrer sur l\u2019interaction client \u00e0 forte valeur ajout\u00e9e. Les workflows optimis\u00e9s et la centralisation des donn\u00e9es garantissent une productivit\u00e9 accrue et un service client plus r\u00e9actif.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db0c0de e-con-full e-flex e-con e-child\" data-id=\"db0c0de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f641207 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"f641207\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M8.68775 0.605957C10.7092 2.81904 11.858 5.69105 11.9205 8.68775C11.858 11.6845 10.7092 14.5565 8.68775 16.7695M8.68775 0.605957C6.66627 2.81904 5.51746 5.69105 5.45503 8.68775C5.51746 11.6845 6.66627 14.5565 8.68775 16.7695M8.68775 0.605957C4.2243 0.605957 0.605957 4.2243 0.605957 8.68775C0.605957 13.1512 4.2243 16.7695 8.68775 16.7695M8.68775 0.605957C13.1512 0.605957 16.7695 4.2243 16.7695 8.68775C16.7695 13.1512 13.1512 16.7695 8.68775 16.7695M1.01006 6.26321H16.3655M1.01005 11.1123H16.3655\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8bf224 elementor-widget elementor-widget-heading\" data-id=\"b8bf224\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Agent assist \naliment\u00e9 par l\u2019IA<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d19c8e1 elementor-widget elementor-widget-text-editor\" data-id=\"d19c8e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Notre IA int\u00e9gr\u00e9e analyse les interactions en temps r\u00e9el et fournit des suggestions contextuelles, des recommandations et des r\u00e9sum\u00e9s intelligents pour chaque agent. Cela permet de r\u00e9duire le temps moyen de traitement (AHT), d\u2019am\u00e9liorer le taux de r\u00e9solution au premier contact (FCR) et de guider les agents vers les meilleures actions, transformant chaque interaction en opportunit\u00e9 de satisfaction client et de performance mesurable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11c9d6a e-con-full e-flex e-con e-child\" data-id=\"11c9d6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88185b9 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"88185b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"18\" viewBox=\"0 0 15 18\" fill=\"none\"><path d=\"M8.22909 0.605957L1.03101 9.24366C0.749107 9.58194 0.608157 9.75108 0.606003 9.89393C0.604131 10.0181 0.659467 10.1363 0.756065 10.2143C0.867183 10.3041 1.08735 10.3041 1.5277 10.3041H7.42091L6.61273 16.7695L13.8108 8.13184C14.0927 7.79356 14.2337 7.62442 14.2358 7.48157C14.2377 7.35739 14.1824 7.23925 14.0858 7.16118C13.9746 7.07139 13.7545 7.07139 13.3141 7.07139H7.42091L8.22909 0.605957Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98348c3 elementor-widget elementor-widget-heading\" data-id=\"98348c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Un impact r\u00e9el sur votre activit\u00e9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29eaa42 elementor-widget elementor-widget-text-editor\" data-id=\"29eaa42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La synchronisation compl\u00e8te des donn\u00e9es CRM et les fonctionnalit\u00e9s multiplateformes d\u2019Odigo permettent de suivre les KPIs et tableaux de bord unifi\u00e9s, offrant une vision globale et op\u00e9rationnelle de votre centre de contact. Chaque interaction devient une source de valeur, am\u00e9liorant l\u2019efficacit\u00e9 op\u00e9rationnelle, la productivit\u00e9 des agents et la satisfaction client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71c1dfc elementor-align-center elementor-widget elementor-widget-button\" data-id=\"71c1dfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/demander-une-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76cae9d e-con-full e-flex e-con e-parent\" data-id=\"76cae9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-00dee61 e-flex e-con-boxed e-con e-child\" data-id=\"00dee61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5e475c5 e-con-full e-flex e-con e-child\" data-id=\"5e475c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e973e4e elementor-widget elementor-widget-heading\" data-id=\"e973e4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">INTEGRATION CRM<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9e734b elementor-widget elementor-widget-heading\" data-id=\"e9e734b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Connectez facilement votre CRM <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d46df7 elementor-widget elementor-widget-text-editor\" data-id=\"0d46df7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Odigo permet de connecter rapidement votre solution de relation client aux principales plateformes du march\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04bb300 e-con-full e-flex e-con e-child\" data-id=\"04bb300\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b6e020d e-con-full e-flex e-con e-child\" data-id=\"b6e020d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34c61f0 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"34c61f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"18\" viewBox=\"0 0 15 18\" fill=\"none\"><path d=\"M4.64734 8.2287L6.2637 9.84506L9.90051 6.20825M13.5373 8.63279C13.5373 12.5997 9.21035 15.4849 7.63598 16.4033C7.45706 16.5077 7.36759 16.5599 7.24134 16.587C7.14336 16.608 7.0004 16.608 6.90242 16.587C6.77616 16.5599 6.6867 16.5077 6.50778 16.4033C4.93341 15.4849 0.606445 12.5997 0.606445 8.63279V4.76776C0.606445 4.12161 0.606445 3.79853 0.712123 3.52082C0.805479 3.27549 0.957181 3.05658 1.15411 2.88303C1.37704 2.68656 1.67954 2.57313 2.28455 2.34625L6.61785 0.721263C6.78586 0.658257 6.86987 0.626753 6.9563 0.614265C7.03295 0.603188 7.1108 0.603188 7.18746 0.614265C7.27389 0.626753 7.3579 0.658257 7.52591 0.721263L11.8592 2.34625C12.4642 2.57313 12.7667 2.68656 12.9896 2.88303C13.1866 3.05658 13.3383 3.27549 13.4316 3.52082C13.5373 3.79853 13.5373 4.12161 13.5373 4.76776V8.63279Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e729a9 elementor-widget elementor-widget-heading\" data-id=\"4e729a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Salesforce<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15b1b74 elementor-widget elementor-widget-text-editor\" data-id=\"15b1b74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Odigo est Partner Telephony de Salesforce. L\u2019int\u00e9gration avec le CRM de Salesforce offre une exp\u00e9rience exceptionnelle aussi bien pour les clients que pour les agents en op\u00e9rant un routage intelligent pour un traitement plus rapide et plus personnalis\u00e9 des demandes clients, quel que soit le canal. Gr\u00e2ce au connecteur Odigo pour le Service Cloud Voice (BYOT), votre centre de contacts peut tirer parti d&rsquo;une int\u00e9gration native avec Salesforce pour b\u00e9n\u00e9ficier des donn\u00e9es d\u2019Odigo et des derni\u00e8res innovations du CRM. Il peut ainsi am\u00e9liorer ses performances g\u00e9n\u00e9rales gr\u00e2ce \u00e0 des suggestions de Next Best Actions et des r\u00e9sum\u00e9s en temps r\u00e9el.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-216e6cf e-con-full e-flex e-con e-child\" data-id=\"216e6cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9752c6 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"f9752c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"18\" viewBox=\"0 0 15 18\" fill=\"none\"><path d=\"M4.64734 8.2287L6.2637 9.84506L9.90051 6.20825M13.5373 8.63279C13.5373 12.5997 9.21035 15.4849 7.63598 16.4033C7.45706 16.5077 7.36759 16.5599 7.24134 16.587C7.14336 16.608 7.0004 16.608 6.90242 16.587C6.77616 16.5599 6.6867 16.5077 6.50778 16.4033C4.93341 15.4849 0.606445 12.5997 0.606445 8.63279V4.76776C0.606445 4.12161 0.606445 3.79853 0.712123 3.52082C0.805479 3.27549 0.957181 3.05658 1.15411 2.88303C1.37704 2.68656 1.67954 2.57313 2.28455 2.34625L6.61785 0.721263C6.78586 0.658257 6.86987 0.626753 6.9563 0.614265C7.03295 0.603188 7.1108 0.603188 7.18746 0.614265C7.27389 0.626753 7.3579 0.658257 7.52591 0.721263L11.8592 2.34625C12.4642 2.57313 12.7667 2.68656 12.9896 2.88303C13.1866 3.05658 13.3383 3.27549 13.4316 3.52082C13.5373 3.79853 13.5373 4.12161 13.5373 4.76776V8.63279Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1102fbb elementor-widget elementor-widget-heading\" data-id=\"1102fbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pega<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b00f75 elementor-widget elementor-widget-text-editor\" data-id=\"4b00f75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Gr\u00e2ce \u00e0 un connecteur Odigo pour Pega Customer Service CRM, vous pouvez associer l\u2019expertise d\u2019Odigo en qualification d\u2019appels et en routage intelligent aux capacit\u00e9s d\u2019orchestration des workflows de Pega. Ensemble, Odigo Open CTI et Pega CRM fournissent \u00e0 vos agents des innovations, des informations et des outils qui rendent les interactions plus agr\u00e9ables.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c650d9f e-con-full e-flex e-con e-child\" data-id=\"c650d9f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c805d5f elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"c805d5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M2.62665 16.7697V12.7288M2.62665 4.64704V0.60614M0.606201 2.62659H4.6471M0.606201 14.7493H4.6471M9.49617 1.41432L8.09465 5.05829C7.86673 5.65087 7.75277 5.94716 7.57556 6.19638C7.4185 6.41727 7.22551 6.61026 7.00462 6.76732C6.7554 6.94453 6.45911 7.05849 5.86653 7.28641L2.22256 8.68793L5.86653 10.0895C6.45911 10.3174 6.7554 10.4313 7.00463 10.6085C7.22551 10.7656 7.4185 10.9586 7.57556 11.1795C7.75277 11.4287 7.86673 11.725 8.09465 12.3176L9.49617 15.9615L10.8977 12.3176C11.1256 11.725 11.2396 11.4287 11.4168 11.1795C11.5738 10.9586 11.7668 10.7656 11.9877 10.6085C12.2369 10.4313 12.5332 10.3174 13.1258 10.0895L16.7698 8.68793L13.1258 7.28641C12.5332 7.05849 12.2369 6.94453 11.9877 6.76732C11.7668 6.61026 11.5738 6.41727 11.4168 6.19639C11.2396 5.94716 11.1256 5.65087 10.8977 5.05829L9.49617 1.41432Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e02e014 elementor-widget elementor-widget-heading\" data-id=\"e02e014\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Microsoft Dynamics<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3c8614 elementor-widget elementor-widget-text-editor\" data-id=\"b3c8614\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Renforcez la productivit\u00e9 mais aussi le confort de travail de vos agents qui travaillent sur la console CRM Microsoft Dynamics avec le connecteur Odigo. Avec cette int\u00e9gration de notre solution de Centre de Contact, profitez d\u2019une gestion des appels en toute transparence directement depuis le CRM, tout en b\u00e9n\u00e9ficiant de la puissance de qualification, d\u2019automatisation et de distribution des appels par Odigo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc0a67c e-con-full e-flex e-con e-child\" data-id=\"fc0a67c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2b67862 e-con-full e-flex e-con e-child\" data-id=\"2b67862\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8be2e13 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"8be2e13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"16\" height=\"18\" viewBox=\"0 0 16 18\" fill=\"none\"><path d=\"M5.12386 9.9081L10.6437 13.1247M10.6356 4.25085L5.12386 7.4674M15.1534 3.03049C15.1534 4.36953 14.0679 5.45503 12.7288 5.45503C11.3898 5.45503 10.3043 4.36953 10.3043 3.03049C10.3043 1.69146 11.3898 0.605957 12.7288 0.605957C14.0679 0.605957 15.1534 1.69146 15.1534 3.03049ZM5.45521 8.68775C5.45521 10.0268 4.36971 11.1123 3.03067 11.1123C1.69164 11.1123 0.606134 10.0268 0.606134 8.68775C0.606134 7.34871 1.69164 6.26321 3.03067 6.26321C4.36971 6.26321 5.45521 7.34871 5.45521 8.68775ZM15.1534 14.345C15.1534 15.684 14.0679 16.7695 12.7288 16.7695C11.3898 16.7695 10.3043 15.684 10.3043 14.345C10.3043 13.006 11.3898 11.9205 12.7288 11.9205C14.0679 11.9205 15.1534 13.006 15.1534 14.345Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31e4759 elementor-widget elementor-widget-heading\" data-id=\"31e4759\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Int\u00e9grations personnalis\u00e9es<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-538ebd5 elementor-widget elementor-widget-text-editor\" data-id=\"538ebd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Odigo propose une vari\u00e9t\u00e9 de connecteurs packag\u00e9s compatibles avec de nombreux syst\u00e8mes CRM. La capacit\u00e9 \u00e0 exploiter les donn\u00e9es CRM lors des interactions est essentielle pour am\u00e9liorer la personnalisation et la satisfaction des clients. Pour plus d\u2019informations<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4cc5f2b e-con-full e-flex e-con e-child\" data-id=\"4cc5f2b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b8c253d e-con-full e-flex e-con e-child\" data-id=\"b8c253d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b88dfc8 e-con-full e-flex e-con e-child\" data-id=\"b88dfc8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58c523e elementor-widget elementor-widget-heading\" data-id=\"58c523e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">API CLOUD ODIGO<\/p>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1867d3a e-flex e-con-boxed e-con e-child\" data-id=\"1867d3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae228ea elementor-widget elementor-widget-heading\" data-id=\"ae228ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Un \u00e9cosyst\u00e8me complet pour votre centre de contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6196ba3 elementor-widget elementor-widget-text-editor\" data-id=\"6196ba3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les API cloud d\u2019Odigo connectent votre plateforme CX \u00e0 vos syst\u00e8mes CRM, ERP, UCaaS et outils WFO.\u00a0 Toutes les API sont accessibles via un portail d\u00e9di\u00e9 avec documentation compl\u00e8te, guides et support expert.<\/p><p>Cas d\u2019usage concrets : synchronisation CRM temps r\u00e9el, d\u00e9clenchement d\u2019actions automatis\u00e9es, reporting BI et workflows omnicanal.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-439c32e autoplay-accordion-section e-flex e-con-boxed e-con e-child\" data-id=\"439c32e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-439ed64 e-con-full e-flex e-con e-child\" data-id=\"439ed64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1cc947d e-con-full autoplay-accordion-item active e-flex e-con e-child\" data-id=\"1cc947d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8a025a elementor-widget elementor-widget-heading\" data-id=\"c8a025a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une prise de d\u00e9cision data-driven <\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0bfc063 e-con-full autoplay-accordion-content e-flex e-con e-child\" data-id=\"0bfc063\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-798a33e elementor-widget elementor-widget-text-editor\" data-id=\"798a33e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>pour booster l\u2019efficacit\u00e9 des centres de contact<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b4fb41 e-con-full autoplay-accordion-item e-flex e-con e-child\" data-id=\"7b4fb41\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aacd734 elementor-widget elementor-widget-heading\" data-id=\"aacd734\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une int\u00e9gration rapide et simple<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e493732 e-con-full autoplay-accordion-content e-flex e-con e-child\" data-id=\"e493732\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f1fce5 elementor-widget elementor-widget-text-editor\" data-id=\"8f1fce5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>pour r\u00e9duire les co\u00fbts de d\u00e9ploiement et d\u2019exploitation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c00402 e-con-full autoplay-accordion-item e-flex e-con e-child\" data-id=\"7c00402\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94d72ab elementor-widget elementor-widget-heading\" data-id=\"94d72ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Le d\u00e9veloppement continu<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-911b7a4 e-con-full autoplay-accordion-content e-flex e-con e-child\" data-id=\"911b7a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94f47d8 elementor-widget elementor-widget-text-editor\" data-id=\"94f47d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>pour atteindre vos objectifs commerciaux<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-075d1e0 elementor-widget elementor-widget-button\" data-id=\"075d1e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Nous contacter<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aad177b e-con-full e-flex e-con e-child\" data-id=\"aad177b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c0e95b autoplay-accordion-image active elementor-widget elementor-widget-image\" data-id=\"9c0e95b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/03\/2022-03-08_Campaigns_FR_Salesforce_2022_Picture_600x400px_AS.jpg\" class=\"attachment-large size-large wp-image-10862\" alt=\"Connecteurs Odigo\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/03\/2022-03-08_Campaigns_FR_Salesforce_2022_Picture_600x400px_AS.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2022\/03\/2022-03-08_Campaigns_FR_Salesforce_2022_Picture_600x400px_AS-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-569f635 autoplay-accordion-image elementor-widget elementor-widget-image\" data-id=\"569f635\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/03\/2022-03-08_Campaigns_FR_Salesforce_2022_Picture_600x400px_AS.jpg\" class=\"attachment-large size-large wp-image-10862\" alt=\"Connecteurs Odigo\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/03\/2022-03-08_Campaigns_FR_Salesforce_2022_Picture_600x400px_AS.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2022\/03\/2022-03-08_Campaigns_FR_Salesforce_2022_Picture_600x400px_AS-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37c05c6 autoplay-accordion-image elementor-widget elementor-widget-image\" data-id=\"37c05c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/03\/2022-03-08_Campaigns_FR_Salesforce_2022_Picture_600x400px_AS.jpg\" class=\"attachment-large size-large wp-image-10862\" alt=\"Connecteurs Odigo\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/03\/2022-03-08_Campaigns_FR_Salesforce_2022_Picture_600x400px_AS.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2022\/03\/2022-03-08_Campaigns_FR_Salesforce_2022_Picture_600x400px_AS-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd74302 elementor-widget elementor-widget-html\" data-id=\"fd74302\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script>\n(function () {\n  const INTERVAL = 5000; \/\/ 5 seconds per item\n  const section = document.querySelector('.autoplay-accordion-section');\n  if (!section) return;\n\n  const items = section.querySelectorAll('.autoplay-accordion-item');\n  const images = section.querySelectorAll('.autoplay-accordion-image');\n  let current = 0;\n  let timer = null;\n  \n  console.log(images);\n\n  function activate(index) {\n    items.forEach(el => el.classList.remove('active'));\n    images.forEach(el => el.classList.remove('active'));\n    items[index]?.classList.add('active');\n    images[index]?.classList.add('active');\n    current = index;\n  }\n\n  function next() {\n    activate((current + 1) % items.length);\n  }\n\n  function startAutoplay() {\n    timer = setInterval(next, INTERVAL);\n  }\n\n  function stopAutoplay() {\n    clearInterval(timer);\n  }\n\n  \/\/ Click to switch manually\n  items.forEach((item, i) => {\n    item.addEventListener('click', () => {\n      stopAutoplay();\n      activate(i);\n      startAutoplay();\n    });\n  });\n\n    \/\/ Pause on hover\n\/\/   section.addEventListener('mouseenter', () => {\n\/\/     stopAutoplay();\n\/\/     section.classList.add('paused');\n\/\/   });\n\/\/   section.addEventListener('mouseleave', () => {\n\/\/     section.classList.remove('paused');\n\/\/     activate(current); \/\/ restart the animation from 0\n\/\/     startAutoplay();\n\/\/   });\n\n  activate(0);\n  startAutoplay();\n})();\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bd76ee6 e-flex e-con-boxed e-con e-child\" data-id=\"bd76ee6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f62cd7 elementor-widget elementor-widget-heading\" data-id=\"7f62cd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">AVANTAGES API ODIGO<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b90e16 elementor-widget elementor-widget-heading\" data-id=\"7b90e16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment les API Odigo am\u00e9liorent votre solution de centre de contacts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12d233b elementor-widget elementor-widget-text-editor\" data-id=\"12d233b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Avec les API d\u2019Odigo, votre plateforme cloud devient flexible et enti\u00e8rement int\u00e9grable, vous permettant de connecter vos outils m\u00e9tiers et d\u2019optimiser vos processus tout en offrant une exp\u00e9rience client fluide.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-653be87 e-flex e-con-boxed e-con e-child\" data-id=\"653be87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0450aba e-con-full e-flex e-con e-child\" data-id=\"0450aba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce8751a elementor-widget elementor-widget-image\" data-id=\"ce8751a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"616\" height=\"412\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/Article-connecteur-VF.png\" class=\"attachment-large size-large wp-image-21616\" alt=\"Connecteur Salesforce\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/Article-connecteur-VF.png 616w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/Article-connecteur-VF-300x201.png 300w\" sizes=\"auto, (max-width: 616px) 100vw, 616px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e714fc0 e-con-full e-flex e-con e-child\" data-id=\"e714fc0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ceae806 elementor-widget elementor-widget-heading\" data-id=\"ceae806\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Une int\u00e9gration flexible \net accessible<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a12a395 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a12a395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"10\" viewBox=\"0 0 14 10\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.5167 0.223579C13.8148 0.521684 13.8148 1.00501 13.5167 1.30311L5.11985 9.69992C4.82174 9.99803 4.33842 9.99803 4.04031 9.69992L0.223579 5.88319C-0.0745263 5.58509 -0.0745263 5.10176 0.223579 4.80366C0.521684 4.50555 1.00501 4.50555 1.30311 4.80366L4.58008 8.08062L12.4371 0.223579C12.7352 -0.0745263 13.2185 -0.0745263 13.5167 0.223579Z\" fill=\"#FF3466\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>\tGamme \u00e9tendue d\u2019API : <\/b> Faites votre choix parmi une large gamme d\u2019API pour connecter votre plateforme cloud de centre de contacts aux syst\u00e8mes de gestion de la relation client (CRM), aux solutions de communications unifi\u00e9es en tant que service (UCaaS), aux outils de workforce optimization (WFO), ou bien encore aux syst\u00e8mes de planification des ressources de l\u2019entreprise (ERP) et \u00e0 vos autres outils m\u00e9tiers.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"10\" viewBox=\"0 0 14 10\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.5167 0.223579C13.8148 0.521684 13.8148 1.00501 13.5167 1.30311L5.11985 9.69992C4.82174 9.99803 4.33842 9.99803 4.04031 9.69992L0.223579 5.88319C-0.0745263 5.58509 -0.0745263 5.10176 0.223579 4.80366C0.521684 4.50555 1.00501 4.50555 1.30311 4.80366L4.58008 8.08062L12.4371 0.223579C12.7352 -0.0745263 13.2185 -0.0745263 13.5167 0.223579Z\" fill=\"#FF3466\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Portail d\u2019API : <\/b> Acc\u00e9dez facilement \u00e0 la gamme compl\u00e8te d\u2019API adapt\u00e9es aux besoins de votre plateforme de centre de contacts \u00e0 partir d\u2019un portail d\u2019API con\u00e7u par votre \u00e9quipe Odigo, et dot\u00e9 d\u2019une documentation compl\u00e8te.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"10\" viewBox=\"0 0 14 10\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.5167 0.223579C13.8148 0.521684 13.8148 1.00501 13.5167 1.30311L5.11985 9.69992C4.82174 9.99803 4.33842 9.99803 4.04031 9.69992L0.223579 5.88319C-0.0745263 5.58509 -0.0745263 5.10176 0.223579 4.80366C0.521684 4.50555 1.00501 4.50555 1.30311 4.80366L4.58008 8.08062L12.4371 0.223579C12.7352 -0.0745263 13.2185 -0.0745263 13.5167 0.223579Z\" fill=\"#FF3466\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>\tSupport et ressources d\u00e9di\u00e9s :  <\/b>Profitez d\u2019une FAQ d\u00e9taill\u00e9e, de guides pratiques et de la communaut\u00e9 d\u2019experts Odigo pour tirer le meilleur parti de vos int\u00e9grations et r\u00e9soudre rapidement vos questions techniques.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d2d8964 e-con-full e-flex e-con e-child\" data-id=\"d2d8964\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ae06169 e-flex e-con-boxed e-con e-child\" data-id=\"ae06169\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8cd6876 elementor-widget elementor-widget-heading\" data-id=\"8cd6876\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">CONNECTEURS IA<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5883d6f elementor-widget elementor-widget-heading\" data-id=\"5883d6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Optimisez l\u2019efficacit\u00e9 de votre centre de contacts gr\u00e2ce \u00e0 nos connecteurs IA <\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2aaad4c e-con-full e-flex e-con e-child\" data-id=\"2aaad4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b661934 e-con-full e-flex e-con e-child\" data-id=\"b661934\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-176fa6e elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"176fa6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M8.68775 0.605957C10.7092 2.81904 11.858 5.69105 11.9205 8.68775C11.858 11.6845 10.7092 14.5565 8.68775 16.7695M8.68775 0.605957C6.66627 2.81904 5.51746 5.69105 5.45503 8.68775C5.51746 11.6845 6.66627 14.5565 8.68775 16.7695M8.68775 0.605957C4.2243 0.605957 0.605957 4.2243 0.605957 8.68775C0.605957 13.1512 4.2243 16.7695 8.68775 16.7695M8.68775 0.605957C13.1512 0.605957 16.7695 4.2243 16.7695 8.68775C16.7695 13.1512 13.1512 16.7695 8.68775 16.7695M1.01006 6.26321H16.3655M1.01005 11.1123H16.3655\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b6163c elementor-widget elementor-widget-heading\" data-id=\"3b6163c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">IA conversationnelle<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4898ac elementor-widget elementor-widget-text-editor\" data-id=\"c4898ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Int\u00e9grez l\u2019intelligence artificielle \u00e0 tous les aspects de votre centre de contacts<\/p><p>aussi bien pour robotiser vos processus que pour effectuer des analyses avanc\u00e9es<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a9cdbbc e-con-full e-flex e-con e-child\" data-id=\"a9cdbbc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-454a4ec elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"454a4ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"18\" viewBox=\"0 0 15 18\" fill=\"none\"><path d=\"M8.22909 0.605957L1.03101 9.24366C0.749107 9.58194 0.608157 9.75108 0.606003 9.89393C0.604131 10.0181 0.659467 10.1363 0.756065 10.2143C0.867183 10.3041 1.08735 10.3041 1.5277 10.3041H7.42091L6.61273 16.7695L13.8108 8.13184C14.0927 7.79356 14.2337 7.62442 14.2358 7.48157C14.2377 7.35739 14.1824 7.23925 14.0858 7.16118C13.9746 7.07139 13.7545 7.07139 13.3141 7.07139H7.42091L8.22909 0.605957Z\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88ef6a1 elementor-widget elementor-widget-heading\" data-id=\"88ef6a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">KPI am\u00e9lior\u00e9s<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f8e1be elementor-widget elementor-widget-text-editor\" data-id=\"3f8e1be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>R\u00e9duisez les temps de traitement moyens (AHT),<\/p><p>obtenez de meilleurs taux de redirection d\u2019appels et augmentez votre CSAT<\/p><p>en am\u00e9liorant la rapidit\u00e9 et l\u2019efficacit\u00e9 des op\u00e9rations de votre centre de contacts.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c47f1bb e-con-full e-flex e-con e-child\" data-id=\"c47f1bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-10cb5e9 e-con-full e-flex e-con e-child\" data-id=\"10cb5e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91399d7 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"91399d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M8.68775 0.605957C10.7092 2.81904 11.858 5.69105 11.9205 8.68775C11.858 11.6845 10.7092 14.5565 8.68775 16.7695M8.68775 0.605957C6.66627 2.81904 5.51746 5.69105 5.45503 8.68775C5.51746 11.6845 6.66627 14.5565 8.68775 16.7695M8.68775 0.605957C4.2243 0.605957 0.605957 4.2243 0.605957 8.68775C0.605957 13.1512 4.2243 16.7695 8.68775 16.7695M8.68775 0.605957C13.1512 0.605957 16.7695 4.2243 16.7695 8.68775C16.7695 13.1512 13.1512 16.7695 8.68775 16.7695M1.01006 6.26321H16.3655M1.01005 11.1123H16.3655\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7455fb elementor-widget elementor-widget-heading\" data-id=\"c7455fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conseillers augment\u00e9s <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a04d09 elementor-widget elementor-widget-text-editor\" data-id=\"7a04d09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Am\u00e9liorez les performances de vos conseillers<\/p><p>gr\u00e2ce \u00e0 des strat\u00e9gies d\u2019Agent assist bas\u00e9es sur l\u2019IA.<\/p><p>Ces agents proposent des next best actions<\/p><p>et une assistance continue lors des interactions avec les clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f33cb1 e-con-full e-flex e-con e-child\" data-id=\"2f33cb1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a97713 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"3a97713\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><path d=\"M8.68775 0.605957C10.7092 2.81904 11.858 5.69105 11.9205 8.68775C11.858 11.6845 10.7092 14.5565 8.68775 16.7695M8.68775 0.605957C6.66627 2.81904 5.51746 5.69105 5.45503 8.68775C5.51746 11.6845 6.66627 14.5565 8.68775 16.7695M8.68775 0.605957C4.2243 0.605957 0.605957 4.2243 0.605957 8.68775C0.605957 13.1512 4.2243 16.7695 8.68775 16.7695M8.68775 0.605957C13.1512 0.605957 16.7695 4.2243 16.7695 8.68775C16.7695 13.1512 13.1512 16.7695 8.68775 16.7695M1.01006 6.26321H16.3655M1.01005 11.1123H16.3655\" stroke=\"#FFEBF0\" stroke-width=\"1.21227\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af327ed elementor-widget elementor-widget-heading\" data-id=\"af327ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Informations en temps r\u00e9el<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ee7f87 elementor-widget elementor-widget-text-editor\" data-id=\"1ee7f87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Identifiez les raisons des appels et analysez les sentiments<\/p><p>pour am\u00e9liorer votre compr\u00e9hension des clients et<\/p><p>donner aux conseillers les moyens de r\u00e9soudre leurs probl\u00e8mes plus rapidement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09d75ad elementor-align-center elementor-widget elementor-widget-button\" data-id=\"09d75ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/demander-une-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e19f601 e-flex e-con-boxed e-con e-child\" data-id=\"e19f601\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bda9066 elementor-widget elementor-widget-heading\" data-id=\"bda9066\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PAROLE D\u2019EXPERT<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-155b288 elementor-widget elementor-widget-heading\" data-id=\"155b288\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">\u201cDes API ouvertes et des connecteurs robustes ne synchronisent pas seulement les donn\u00e9es, ils synchronisent l\u2019intelligence\u202f: <span style=\"color: #FF3466\">chaque interaction devient une opportunit\u00e9 d\u2019enrichir la connaissance client en contexte<span style=\"color: #FF3466\"><\/span>.\u201d<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c477d6 elementor-widget elementor-widget-text-editor\" data-id=\"8c477d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Principal product marketing, Odigo<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10024c7 e-con-full e-flex e-con e-child\" data-id=\"10024c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-39c99b5 e-flex e-con-boxed e-con e-child\" data-id=\"39c99b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7587f68 elementor-widget elementor-widget-heading\" data-id=\"7587f68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">b\u00e9n\u00e9fices et valeur m\u00e9tier <\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71952f8 elementor-widget elementor-widget-heading\" data-id=\"71952f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chaque int\u00e9gration est con\u00e7ue pour cr\u00e9er de la valeur m\u00e9tier imm\u00e9diate et durable.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-493b9f2 e-flex e-con-boxed e-con e-child\" data-id=\"493b9f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-84dcf74 e-con-full e-flex e-con e-child\" data-id=\"84dcf74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd2b828 elementor-widget elementor-widget-image\" data-id=\"fd2b828\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/04\/2022-04-26_website_GL-Blogs_Open-APIs_main-pic_600x400px_final-1024x682.jpg\" class=\"attachment-large size-large wp-image-9523\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/04\/2022-04-26_website_GL-Blogs_Open-APIs_main-pic_600x400px_final-1024x682.jpg 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2022\/04\/2022-04-26_website_GL-Blogs_Open-APIs_main-pic_600x400px_final-300x200.jpg 300w, https:\/\/odigo.com\/wp-content\/uploads\/2022\/04\/2022-04-26_website_GL-Blogs_Open-APIs_main-pic_600x400px_final-768x512.jpg 768w, https:\/\/odigo.com\/wp-content\/uploads\/2022\/04\/2022-04-26_website_GL-Blogs_Open-APIs_main-pic_600x400px_final.jpg 1250w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b9003c8 e-con-full e-flex e-con e-child\" data-id=\"b9003c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5e320c elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a5e320c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"10\" viewBox=\"0 0 14 10\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.5167 0.223579C13.8148 0.521684 13.8148 1.00501 13.5167 1.30311L5.11985 9.69992C4.82174 9.99803 4.33842 9.99803 4.04031 9.69992L0.223579 5.88319C-0.0745263 5.58509 -0.0745263 5.10176 0.223579 4.80366C0.521684 4.50555 1.00501 4.50555 1.30311 4.80366L4.58008 8.08062L12.4371 0.223579C12.7352 -0.0745263 13.2185 -0.0745263 13.5167 0.223579Z\" fill=\"#FF3466\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Productivit\u00e9 agents accrue gr\u00e2ce \u00e0 la centralisation et l\u2019automatisation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"10\" viewBox=\"0 0 14 10\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.5167 0.223579C13.8148 0.521684 13.8148 1.00501 13.5167 1.30311L5.11985 9.69992C4.82174 9.99803 4.33842 9.99803 4.04031 9.69992L0.223579 5.88319C-0.0745263 5.58509 -0.0745263 5.10176 0.223579 4.80366C0.521684 4.50555 1.00501 4.50555 1.30311 4.80366L4.58008 8.08062L12.4371 0.223579C12.7352 -0.0745263 13.2185 -0.0745263 13.5167 0.223579Z\" fill=\"#FF3466\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9solution au premier contact am\u00e9lior\u00e9e avec routage intelligent et donn\u00e9es contextualis\u00e9es<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"10\" viewBox=\"0 0 14 10\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.5167 0.223579C13.8148 0.521684 13.8148 1.00501 13.5167 1.30311L5.11985 9.69992C4.82174 9.99803 4.33842 9.99803 4.04031 9.69992L0.223579 5.88319C-0.0745263 5.58509 -0.0745263 5.10176 0.223579 4.80366C0.521684 4.50555 1.00501 4.50555 1.30311 4.80366L4.58008 8.08062L12.4371 0.223579C12.7352 -0.0745263 13.2185 -0.0745263 13.5167 0.223579Z\" fill=\"#FF3466\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">ROI mesurable : r\u00e9duction des co\u00fbts d\u2019int\u00e9gration et am\u00e9lioration de la performance CX<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"14\" height=\"10\" viewBox=\"0 0 14 10\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M13.5167 0.223579C13.8148 0.521684 13.8148 1.00501 13.5167 1.30311L5.11985 9.69992C4.82174 9.99803 4.33842 9.99803 4.04031 9.69992L0.223579 5.88319C-0.0745263 5.58509 -0.0745263 5.10176 0.223579 4.80366C0.521684 4.50555 1.00501 4.50555 1.30311 4.80366L4.58008 8.08062L12.4371 0.223579C12.7352 -0.0745263 13.2185 -0.0745263 13.5167 0.223579Z\" fill=\"#FF3466\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">R\u00e9duction des co\u00fbts op\u00e9rationnels li\u00e9s au traitement des demandes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-86a0269 e-con-full e-flex e-con e-parent\" data-id=\"86a0269\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-39f4206 e-flex e-con-boxed e-con e-child\" data-id=\"39f4206\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ea2ed85 e-con-full e-flex e-con e-child\" data-id=\"ea2ed85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5dbedf6 e-flex e-con-boxed e-con e-child\" data-id=\"5dbedf6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2118993 elementor-widget elementor-widget-heading\" data-id=\"2118993\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Des r\u00e9sultats concrets pour nos clients qui utilisent les connecteurs d'Odigo<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b8a4a61 e-con-full e-flex e-con e-child\" data-id=\"b8a4a61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c117d3c e-con-full e-flex e-con e-child\" data-id=\"c117d3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9435ac elementor-widget elementor-widget-counter\" data-id=\"a9435ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Gain de temps  en \u00e9vitant une double saisie dans le CRM et la solution de CCaaS<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">-<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"7\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2917498 elementor-view-framed elementor-absolute e-transform elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"2917498\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><path d=\"M16.3876 9.73745L11.4001 4.51245L6.4126 9.73745\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M11.3999 18.2874V5.4624\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1d8ef7 e-con-full e-flex e-con e-child\" data-id=\"c1d8ef7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c50ca4a elementor-widget elementor-widget-counter\" data-id=\"c50ca4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Gain de temps sur la r\u00e9daction de la synth\u00e8se post-appel <\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">-<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"40\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5867ee elementor-view-framed elementor-absolute e-transform elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"f5867ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><path d=\"M16.3876 9.73745L11.4001 4.51245L6.4126 9.73745\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M11.3999 18.2874V5.4624\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72121b8 e-con-full e-flex e-con e-child\" data-id=\"72121b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c80e76 elementor-widget elementor-widget-counter\" data-id=\"2c80e76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">R\u00e9it\u00e9rations d\u2019appels \u00e9vit\u00e9es gr\u00e2ce \u00e0 un meilleur taux de r\u00e9solution au 1er contact<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"20\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c8f685 elementor-view-framed elementor-absolute e-transform elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"8c8f685\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"23\" height=\"23\" viewBox=\"0 0 23 23\" fill=\"none\"><path d=\"M16.3876 9.73745L11.4001 4.51245L6.4126 9.73745\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M11.3999 18.2874V5.4624\" stroke=\"white\" stroke-width=\"1.42481\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e22eeb9 e-con-full e-flex e-con e-parent\" data-id=\"e22eeb9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7b871c elementor-widget elementor-widget-heading\" data-id=\"c7b871c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">T\u00c9MOIGNAGES CLIENTS<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99d29b6 elementor-widget elementor-widget-heading\" data-id=\"99d29b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nos cas clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-563966d elementor-widget elementor-widget-loop-carousel\" data-id=\"563966d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:415,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:24,&quot;sizes&quot;:[]},&quot;_skin&quot;:&quot;post&quot;,&quot;slides_to_show&quot;:&quot;3&quot;,&quot;slides_to_show_tablet&quot;:&quot;2&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;.elementor-loop-container&quot;,&quot;speed&quot;:500,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-carousel.post\">\n\t\t\t\t\t\t\t<div class=\"swiper elementor-loop-container elementor-grid\" role=\"list\" dir=\"ltr\">\n\t\t\t\t<div class=\"swiper-wrapper\" aria-live=\"polite\">\n\t\t<style id=\"loop-415\">.elementor-415 .elementor-element.elementor-element-51d8648{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-415 .elementor-element.elementor-element-f8dd823{--display:flex;--gap:0px 0px;--row-gap:0px;--column-gap:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-theme-post-featured-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-415 .elementor-element.elementor-element-e831427 img{width:100%;height:270px;object-fit:cover;object-position:center center;border-radius:8px 8px 8px 8px;}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );}.elementor-415 .elementor-element.elementor-element-054ff10{text-align:start;margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:0px 0px 0px 0px;top:200px;}.elementor-415 .elementor-element.elementor-element-054ff10 img{width:25%;}body:not(.rtl) .elementor-415 .elementor-element.elementor-element-054ff10{left:20px;}body.rtl .elementor-415 .elementor-element.elementor-element-054ff10{right:20px;}.elementor-415 .elementor-element.elementor-element-bb0dd7b{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:0px 10px;--row-gap:0px;--column-gap:10px;--margin-top:16px;--margin-bottom:0px;--margin-left:0px;--margin-right:0px;--padding-top:0px;--padding-bottom:0px;--padding-left:0px;--padding-right:0px;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-size:var( --e-global-typography-text-font-size );font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-415 .elementor-element.elementor-element-af72cf4{columns:1;text-align:start;font-family:\"Montserrat\", Sans-serif;font-size:12px;font-weight:600;color:var( --e-global-color-ee65013 );margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:3px 7px 3px 7px;background-color:#E6E8EF;border-radius:50px 50px 50px 50px;}.elementor-415 .elementor-element.elementor-element-af72cf4 p{margin-block-end:0px;}.elementor-415 .elementor-element.elementor-element-af72cf4.elementor-element{--align-self:center;}.elementor-415 .elementor-element.elementor-element-053bf77{columns:1;text-align:start;font-family:\"Montserrat\", Sans-serif;font-size:12px;font-weight:600;color:var( --e-global-color-ee65013 );margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:3px 7px 3px 7px;background-color:#E6E8EF;border-radius:50px 50px 50px 50px;}.elementor-415 .elementor-element.elementor-element-053bf77 p{margin-block-end:0px;}.elementor-415 .elementor-element.elementor-element-053bf77.elementor-element{--align-self:center;}.elementor-widget-theme-post-title .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-size:var( --e-global-typography-primary-font-size );font-weight:var( --e-global-typography-primary-font-weight );color:var( --e-global-color-primary );}.elementor-415 .elementor-element.elementor-element-351d777 .elementor-heading-title{font-family:\"Montserrat\", Sans-serif;font-size:20px;font-weight:600;color:var( --e-global-color-ee65013 );}.elementor-415 .elementor-element.elementor-element-351d777{margin:15px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}.elementor-widget-button .elementor-button{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-size:var( --e-global-typography-accent-font-size );font-weight:var( --e-global-typography-accent-font-weight );text-transform:var( --e-global-typography-accent-text-transform );background-color:var( --e-global-color-accent );}.elementor-415 .elementor-element.elementor-element-f30ab28 .elementor-button-content-wrapper{flex-direction:row-reverse;}.elementor-415 .elementor-element.elementor-element-f30ab28 .elementor-button{font-family:\"Montserrat\", Sans-serif;font-size:13px;font-weight:600;text-transform:none;fill:var( --e-global-color-cac4e8c );color:var( --e-global-color-cac4e8c );background-color:#FFFFFF00;padding:0px 0px 0px 0px;}.elementor-415 .elementor-element.elementor-element-f30ab28{margin:20px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}@media(min-width:768px){.elementor-415 .elementor-element.elementor-element-f8dd823{--width:100%;}}@media(max-width:1024px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );}}@media(max-width:767px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-text-editor{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}.elementor-widget-button .elementor-button{font-size:var( --e-global-typography-accent-font-size );}}\/* Start custom CSS for image, class: .elementor-element-054ff10 *\/.elementor-415 .elementor-element.elementor-element-054ff10 img{\n    background-color: white;\n    border-radius: 50px;\n    padding: 0px 20px 0px 20px;\n}\/* End custom CSS *\/<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"415\" class=\"elementor elementor-415 swiper-slide e-loop-item e-loop-item-21085 post-21085 success-story type-success-story status-publish has-post-thumbnail hentry region-france industry-retail\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-51d8648 e-con-full e-flex e-con e-parent\" data-id=\"51d8648\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f8dd823 e-con-full e-flex e-con e-child\" data-id=\"f8dd823\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e831427 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"e831427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/success-story\/dsc-saint-gobain\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"890\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/2025-02-17_Success-story_DSC_HP-Banner_FR-scaled.png\" class=\"attachment-full size-full wp-image-21124\" alt=\"Saint-Gobain\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/2025-02-17_Success-story_DSC_HP-Banner_FR-scaled.png 2560w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/2025-02-17_Success-story_DSC_HP-Banner_FR-300x104.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/2025-02-17_Success-story_DSC_HP-Banner_FR-1024x356.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/2025-02-17_Success-story_DSC_HP-Banner_FR-768x267.png 768w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/2025-02-17_Success-story_DSC_HP-Banner_FR-1536x534.png 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/2025-02-17_Success-story_DSC_HP-Banner_FR-2048x712.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-054ff10 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"054ff10\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"659\" height=\"379\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/LOGO-DSC-bleu-fond_blanc-removebg-preview.png\" class=\"attachment-full size-full wp-image-21132\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/LOGO-DSC-bleu-fond_blanc-removebg-preview.png 659w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/02\/LOGO-DSC-bleu-fond_blanc-removebg-preview-300x173.png 300w\" sizes=\"auto, (max-width: 659px) 100vw, 659px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb0dd7b e-con-full e-flex e-con e-child\" data-id=\"bb0dd7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af72cf4 elementor-widget elementor-widget-text-editor\" data-id=\"af72cf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<span>Retail<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-053bf77 elementor-widget elementor-widget-text-editor\" data-id=\"053bf77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<span>France<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351d777 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"351d777\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/success-story\/dsc-saint-gobain\/\">DSC Saint Gobain<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f30ab28 elementor-widget elementor-widget-button\" data-id=\"f30ab28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/success-story\/dsc-saint-gobain\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"none\"><path d=\"M0.75 5.75H14.0833M14.0833 5.75L9.08333 0.75M14.0833 5.75L9.08333 10.75\" stroke=\"#FF3466\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir le cas client<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"415\" class=\"elementor elementor-415 swiper-slide e-loop-item e-loop-item-20493 post-20493 success-story type-success-story status-publish has-post-thumbnail hentry region-france industry-transport-mobilite\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-51d8648 e-con-full e-flex e-con e-parent\" data-id=\"51d8648\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f8dd823 e-con-full e-flex e-con e-child\" data-id=\"f8dd823\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e831427 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"e831427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/success-story\/bluelink\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"889\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/2024-09-27_Bluelink_HP-Banner-1-scaled.png\" class=\"attachment-full size-full wp-image-20512\" alt=\"BlueLink banner\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/2024-09-27_Bluelink_HP-Banner-1-scaled.png 2560w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/2024-09-27_Bluelink_HP-Banner-1-300x104.png 300w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/2024-09-27_Bluelink_HP-Banner-1-1024x355.png 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/2024-09-27_Bluelink_HP-Banner-1-768x267.png 768w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/2024-09-27_Bluelink_HP-Banner-1-1536x533.png 1536w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/2024-09-27_Bluelink_HP-Banner-1-2048x711.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-054ff10 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"054ff10\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/Logo_Bluelink_600x400.jpg\" class=\"attachment-full size-full wp-image-20516\" alt=\"BlueLink logo\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/Logo_Bluelink_600x400.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/10\/Logo_Bluelink_600x400-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb0dd7b e-con-full e-flex e-con e-child\" data-id=\"bb0dd7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af72cf4 elementor-widget elementor-widget-text-editor\" data-id=\"af72cf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<span>Transport &amp; mobilit\u00e9<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-053bf77 elementor-widget elementor-widget-text-editor\" data-id=\"053bf77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<span>France<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351d777 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"351d777\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/success-story\/bluelink\/\">BlueLink<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f30ab28 elementor-widget elementor-widget-button\" data-id=\"f30ab28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/success-story\/bluelink\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"none\"><path d=\"M0.75 5.75H14.0833M14.0833 5.75L9.08333 0.75M14.0833 5.75L9.08333 10.75\" stroke=\"#FF3466\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir le cas client<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"415\" class=\"elementor elementor-415 swiper-slide e-loop-item e-loop-item-17955 post-17955 success-story type-success-story status-publish has-post-thumbnail hentry tag-clients-quote region-spain industry-public-sector\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-51d8648 e-con-full e-flex e-con e-parent\" data-id=\"51d8648\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f8dd823 e-con-full e-flex e-con e-child\" data-id=\"f8dd823\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e831427 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"e831427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/success-story\/madrid-digital\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"600\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2020\/02\/Madrid_shutterstock_322471106-2.jpg\" class=\"attachment-full size-full wp-image-5695\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2020\/02\/Madrid_shutterstock_322471106-2.jpg 900w, https:\/\/odigo.com\/wp-content\/uploads\/2020\/02\/Madrid_shutterstock_322471106-2-300x200.jpg 300w, https:\/\/odigo.com\/wp-content\/uploads\/2020\/02\/Madrid_shutterstock_322471106-2-768x512.jpg 768w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-054ff10 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"054ff10\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/01\/MadridDigital-logo-success-story.png\" class=\"attachment-full size-full wp-image-15615\" alt=\"Madrid digital logo\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/01\/MadridDigital-logo-success-story.png 600w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/01\/MadridDigital-logo-success-story-300x200.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb0dd7b e-con-full e-flex e-con e-child\" data-id=\"bb0dd7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af72cf4 elementor-widget elementor-widget-text-editor\" data-id=\"af72cf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<span>Public Sector<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-053bf77 elementor-widget elementor-widget-text-editor\" data-id=\"053bf77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<span>Spain<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351d777 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"351d777\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/success-story\/madrid-digital\/\">Madrid Digital<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f30ab28 elementor-widget elementor-widget-button\" data-id=\"f30ab28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/success-story\/madrid-digital\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"none\"><path d=\"M0.75 5.75H14.0833M14.0833 5.75L9.08333 0.75M14.0833 5.75L9.08333 10.75\" stroke=\"#FF3466\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Voir le cas client<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b776bc elementor-align-center elementor-widget elementor-widget-button\" data-id=\"9b776bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/success-stories\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Plus de success stories<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3db4ea e-con-full e-flex e-con e-parent\" data-id=\"d3db4ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-422f306 elementor-widget elementor-widget-template\" data-id=\"422f306\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div 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.elementor-element.elementor-element-d3879cf .elementor-icon-list-text a{color:#717680;}.elementor-197103 .elementor-element.elementor-element-d3879cf .elementor-icon-list-item{font-family:\"Montserrat\", Sans-serif;font-size:14px;font-weight:500;}.elementor-197103 .elementor-element.elementor-element-d3879cf{margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;}@media(max-width:1024px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}}@media(max-width:767px){.elementor-widget-theme-post-featured-image .widget-image-caption{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-post-info .elementor-icon-list-item{font-size:var( --e-global-typography-text-font-size );}.elementor-widget-theme-post-title .elementor-heading-title{font-size:var( --e-global-typography-primary-font-size );}}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197103\" class=\"elementor elementor-197103 e-loop-item e-loop-item-24191 post-24191 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/blog\/dora-comment-odigo-aide-ses-clients-a-renforcer-leur-resilience-operationnelle\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1.jpg\" class=\"attachment-full size-full wp-image-19097\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1.jpg 1920w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1-300x169.jpg 300w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1-1024x576.jpg 1024w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1-768x432.jpg 768w, https:\/\/odigo.com\/wp-content\/uploads\/2024\/03\/iStock-476662831-1-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/dora-comment-odigo-aide-ses-clients-a-renforcer-leur-resilience-operationnelle\/\">DORA : comment\u00a0Odigo\u00a0aide ses clients \u00e0 renforcer leur r\u00e9silience op\u00e9rationnelle\u00a0<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197103\" class=\"elementor elementor-197103 e-loop-item e-loop-item-24100 post-24100 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils tag-mise-en-avant\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/blog\/ccaas-2026-6-tendances-cles-qui-transforment-la-relation-client\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"601\" height=\"401\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2025-04-28_Connectors_600x400.jpg\" class=\"attachment-full size-full wp-image-21630\" alt=\"Connecteur Salesforce\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2025-04-28_Connectors_600x400.jpg 601w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/04\/2025-04-28_Connectors_600x400-300x200.jpg 300w\" sizes=\"auto, (max-width: 601px) 100vw, 601px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/ccaas-2026-6-tendances-cles-qui-transforment-la-relation-client\/\">CCaaS 2026 : 6 tendances cl\u00e9s qui transforment la relation client<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"197103\" class=\"elementor elementor-197103 e-loop-item e-loop-item-23877 post-23877 post type-post status-publish format-standard has-post-thumbnail hentry category-guides-et-conseils\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-b6142bf e-con-full e-flex e-con e-parent\" data-id=\"b6142bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8557e47 e-con-full e-flex e-con e-child\" data-id=\"8557e47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16784e8 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"16784e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/odigo.com\/fr\/blog\/comment-lia-agentique-et-generative-ameliore-lefficacite-du-service-client-insights-de-gartner\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Gartner_Market_Trends_Blog.jpg\" class=\"attachment-full size-full wp-image-23885\" alt=\"\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Gartner_Market_Trends_Blog.jpg 600w, https:\/\/odigo.com\/wp-content\/uploads\/2025\/12\/Gartner_Market_Trends_Blog-300x200.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2808796 elementor-widget elementor-widget-post-info\" data-id=\"2808796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-d210802 elementor-inline-item\" itemprop=\"about\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-terms\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-post-info__terms-list\">\n\t\t\t\t<span class=\"elementor-post-info__terms-list-item\">Guides et conseils<\/span>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5328f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"8e5328f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/odigo.com\/fr\/blog\/comment-lia-agentique-et-generative-ameliore-lefficacite-du-service-client-insights-de-gartner\/\">Comment l&rsquo;IA agentique et g\u00e9n\u00e9rative am\u00e9liore l&rsquo;efficacit\u00e9 du service client \u2014 Insights de Gartner<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac944b5 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"ac944b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/blogs\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9couvrir le blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67dfeff e-con-full e-flex e-con e-parent\" data-id=\"67dfeff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6d9b3fa e-con-full e-flex e-con e-child\" data-id=\"6d9b3fa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97746e2 elementor-widget elementor-widget-heading\" data-id=\"97746e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">FAQ<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-970df8a elementor-widget elementor-widget-heading\" data-id=\"970df8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous avez des questions ?<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3262587 e-con-full e-flex e-con e-child\" data-id=\"3262587\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a8995e elementor-widget elementor-widget-n-accordion\" data-id=\"2a8995e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4460\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-4460\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Qu\u2019est-ce  qu\u2019une int\u00e9gration CRM pour un centre de contact ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4460\" class=\"elementor-element elementor-element-7f227f3 e-con-full e-flex e-con e-child\" data-id=\"7f227f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d55cc0f elementor-widget elementor-widget-text-editor\" data-id=\"d55cc0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>C\u2019est la connexion entre la plateforme de centre de contact et votre syst\u00e8me de CRM. Elle permet notamment pour les agents de g\u00e9rer directement les interactions (voix comprises) depuis leur console CRM : \u00e0 la cl\u00e9, des gains d\u2019efficacit\u00e9 pour les agents. Une int\u00e9gration CRM offre par ailleurs plus de personnalisation en rapprochant les donn\u00e9es d\u2019interactions et les donn\u00e9es clients, et facilite \u00e0 ce titre la construction de vues unifi\u00e9es..<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4461\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4461\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Pourquoi utiliser des API dans un centre de contact ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4461\" class=\"elementor-element elementor-element-df592d1 e-con-full e-flex e-con e-child\" data-id=\"df592d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a47dd34 elementor-widget elementor-widget-text-editor\" data-id=\"a47dd34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les API permettent de connecter la plateforme \u00e0 tous vos syst\u00e8mes m\u00e9tiers, d\u2019automatiser les workflows et d\u2019exploiter les donn\u00e9es en temps r\u00e9el pour optimiser vos processus CX. Les exemples sont nombreux : proposer des demandes de rappel depuis votre site internet, alimenter vos campagnes marketing avec des leads, orchestrer la distribution de canaux et t\u00e2ches third-parties, interroger votre mod\u00e8le IA LLM pour assister l\u2019agent, construire dans votre solution de planification WFM des pr\u00e9visions sur la base de vos historiques, etc..<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4462\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4462\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Quels CRM peuvent \u00eatre int\u00e9gr\u00e9s ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4462\" class=\"elementor-element elementor-element-63152d4 e-con-full e-flex e-con e-child\" data-id=\"63152d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0e93c0 elementor-widget elementor-widget-text-editor\" data-id=\"c0e93c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Odigo propose des int\u00e9grations packag\u00e9es avec Salesforce (Service Cloud Voice \u2013 Bring Your Own Telephony), Microsoft Dynamics et Pega Customer Service. Nos solutions peuvent naturellement s\u2019int\u00e9grer avce toute autre solution CRM, gr\u00e2ce \u00e0 nos APIs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4463\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4463\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Une int\u00e9gration Open CTI est-elle propos\u00e9e pour le CRM Salesforce ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4463\" class=\"elementor-element elementor-element-222fef7 e-con-full e-flex e-con e-child\" data-id=\"222fef7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9647581 elementor-widget elementor-widget-text-editor\" data-id=\"9647581\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui, Odigo dispose bien d\u2019un connecteur Open CTI pour les clients \u00e9quip\u00e9s d\u2019une console Salesforce. Cela \u00e9tant dit, Salesforce a annonc\u00e9 la fin de vie pour cette technologie en f\u00e9vrier 2028. Aussi, Odigo recommande pour tout nouveau projet de s\u2019int\u00e9grer au travers de l\u2019offre Service Cloud Voice qui offre une int\u00e9gration plus native et ouvre plus de possibilit\u00e9 pour rendre vos conseillers plus efficients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4464\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4464\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment les donn\u00e9es d\u2019interaction peuvent-elles \u00eatre exploit\u00e9es ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4464\" class=\"elementor-element elementor-element-d560033 e-con-full e-flex e-con e-child\" data-id=\"d560033\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-281a982 elementor-widget elementor-widget-text-editor\" data-id=\"281a982\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Elles servent \u00e0 analyser la performance, g\u00e9n\u00e9rer des recommandations intelligentes et am\u00e9liorer l\u2019exp\u00e9rience client.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4465\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4465\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Une int\u00e9gration CRM am\u00e9liore-t-elle la productivit\u00e9 des agents ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4465\" class=\"elementor-element elementor-element-c84a509 e-con-full e-flex e-con e-child\" data-id=\"c84a509\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09f0155 elementor-widget elementor-widget-text-editor\" data-id=\"09f0155\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui, l\u2019agent gagne en efficacit\u00e9 : depuis une m\u00eame console, il a acc\u00e8s aux donn\u00e9es clients et il peut traiter des interactions avec ces derniers, sans avoir \u00e0 basculer d\u2019un outil \u00e0 l\u2019autre. R\u00e9sultat : meilleur contexte, meilleures r\u00e9ponses et temps de traitement r\u00e9duit.<br \/>Par ailleurs, Odigo propose avec la d\u00e9l\u00e9gation de routage d\u2019orchestrer les canaux et t\u00e2ches de votre CRM : Vous optimisez ainsi la mise en place d\u2019une organisation r\u00e9ellement omnicanale et vous renforcez l\u2019occupation de vos agents en r\u00e9duisant les p\u00e9riodes d&rsquo;inactivit\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4466\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4466\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Tous mes conseillers ne travaillent pas sur le CRM, comment proc\u00e9der ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4466\" class=\"elementor-element elementor-element-53f2bff e-con-full e-flex e-con e-child\" data-id=\"53f2bff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b46a87d elementor-widget elementor-widget-text-editor\" data-id=\"b46a87d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Avec Odigo, vous disposez d\u2019une seule et m\u00eame solution d\u2019orchestration de votre relation clients, quelques soient les situations de travail de vos collaborateurs : certains peuvent-\u00eatre sur un console CRM, d\u2019autres utiliser le bandeau Odigo et d\u2019autres encore notre application mobile. L\u2019ensemble des flux est pilot\u00e9 depuis notre solution de Centre de Contact mais vous respectez les sp\u00e9cificit\u00e9s de chaque population.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4467\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4467\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Campaign, la solution de campagne SMS d\u2019Odigo, s\u2019int\u00e8gre-t-elle \u00e0 mon CRM ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4467\" class=\"elementor-element elementor-element-658d84a e-con-full e-flex e-con e-child\" data-id=\"658d84a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5c94c6 elementor-widget elementor-widget-text-editor\" data-id=\"f5c94c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Oui, pour Salesforce un package permet d\u2019int\u00e9grer notre solution d\u2019envois de SMS en quelques clics. Pour les autres CRM, notre solution campaign propose des APIs pour s\u2019interfacer facilement \u00e0 vos applications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4468\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4468\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Comment r\u00e9ussir une int\u00e9gration CRM &amp; API ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4468\" class=\"elementor-element elementor-element-6cfbc84 e-con-full e-flex e-con e-child\" data-id=\"6cfbc84\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ecf0fe elementor-widget elementor-widget-text-editor\" data-id=\"2ecf0fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9finir les flux de donn\u00e9es, standardiser les API, impliquer IT &amp; m\u00e9tiers, documenter et mesurer les indicateurs de performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4469\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4469\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Odigo peut-il s\u2019interfacer avec mes solutions d\u2019IA ? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4469\" class=\"elementor-element elementor-element-20950b5 e-con-full e-flex e-con e-child\" data-id=\"20950b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a522a2d elementor-widget elementor-widget-text-editor\" data-id=\"a522a2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Certaines organisations ont des contraintes fortes en termes de s\u00e9curit\u00e9, et imposent d\u2019utiliser leurs mod\u00e8les d\u2019IA G\u00e9n\u00e9rative. C\u2019est ce que permet Odigo sur de nombreux cas d\u2019usage avec une approche \u201cBring Your Own LLM\u201d.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-62b8049 e-con-full e-flex e-con e-parent\" data-id=\"62b8049\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-34817c5 e-con-full e-flex e-con e-child\" data-id=\"34817c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-eb8b141 e-flex e-con-boxed e-con e-child\" data-id=\"eb8b141\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ef9afd6 elementor-widget elementor-widget-heading\" data-id=\"ef9afd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00eat \u00e0 transformer votre relation client ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24d08d3 elementor-widget elementor-widget-text-editor\" data-id=\"24d08d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez comment Odigo peut s\u2019adapter \u00e0 vos enjeux m\u00e9tier et \u00e0 votre organisation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23af35d e-con-full e-flex e-con e-child\" data-id=\"23af35d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da3f39b elementor-widget elementor-widget-button\" data-id=\"da3f39b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/odigo.com\/fr\/demander-une-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>INTEGRATION CRM &amp; API Connectez votre CRM, vos applications m\u00e9tiers et votre plateforme CX pour optimiser vos workflows Chaque interaction client (appels, emails, chat, \u2026) g\u00e9n\u00e8re des donn\u00e9es pr\u00e9cieuses pour piloter la relation client et am\u00e9liorer la performance de votre centre de contact.Gr\u00e2ce aux API Odigo, aux int\u00e9grations avec votre CRM et autres applications m\u00e9tiers [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"topic":[],"class_list":["post-198561","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Int\u00e9gration CRM | Connecteurs &amp; API Odigo<\/title>\n<meta name=\"description\" content=\"Connectez facilement notre solution \u00e0 votre CRM pour unifier les donn\u00e9es clients et offrir un service personnalis\u00e9 efficace.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo.com\/fr\/integrations-crm-api\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Int\u00e9gration CRM | Connecteurs &amp; 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