{"id":10133,"date":"2026-02-22T16:58:32","date_gmt":"2026-02-22T15:58:32","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=person&p=10133"},"modified":"2026-02-22T16:58:32","modified_gmt":"2026-02-22T15:58:32","slug":"jean-marc-penelaud","status":"publish","type":"person","link":"https:\/\/odigo.com\/fr\/person\/jean-marc-penelaud\/","title":{"rendered":"Jean-Marc Penelaud"},"content":{"rendered":"

Entr\u00e9 par hasard au service client de Club-Internet en 1996, Jean-Marc Penelaud restera attach\u00e9 au monde de la relation client. En 25 ans, il y a quasiment occup\u00e9 tous les postes de direction, que ce soit du CC au DRC. Ces ann\u00e9es, ponctu\u00e9es de challenges, lui ont donn\u00e9 la possibilit\u00e9 de r\u00e9aliser de nombreux projets chez des grandes enseignes telles que SFR, Free, La Poste Mobile.
\nSa carri\u00e8re prend un tournant en 2014, quand les nouveaux dirigeants de La Redoute lui proposent de reconstruire la direction de la relation client, avec comme objectif d\u2019en faire un des piliers de la marque. Gr\u00e2ce \u00e0 une aventure humaine exceptionnelle et une passion toujours intacte, Jean-Marc Penelaud a atteint cet objectif. <\/span><\/p>\n","protected":false},"author":1,"featured_media":196665,"menu_order":71,"template":"","meta":{"_acf_changed":false,"person_position":"Directeur de la relation client","person_company":"La Redoute","footnotes":""},"tags":[],"person-type":[],"topic":[],"class_list":["post-10133","person","type-person","status-publish","has-post-thumbnail","hentry"],"acf":{"photo_intervenant":null,"person-position":"","person-company":"","person_biography":"","custom-url":"","linkedin-url":"https:\/\/www.linkedin.com\/in\/jean-marc-penelaud-97079286\/","twitter-url":""},"yoast_head":"\nJean-Marc Penelaud - Odigo<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jean-Marc Penelaud - Odigo\" \/>\n<meta property=\"og:description\" content=\"Entr\u00e9 par hasard au service client de Club-Internet en 1996, Jean-Marc Penelaud restera attach\u00e9 au monde de la relation client. En 25 ans, il y a quasiment occup\u00e9 tous les postes de direction, que ce soit du CC au DRC. 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