{"id":10564,"date":"2026-02-22T16:58:32","date_gmt":"2026-02-22T15:58:32","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=person&p=10564"},"modified":"2026-02-22T16:58:32","modified_gmt":"2026-02-22T15:58:32","slug":"flore-firino-martell","status":"publish","type":"person","link":"https:\/\/odigo.com\/fr\/person\/flore-firino-martell\/","title":{"rendered":"Flore Firino-Martell"},"content":{"rendered":"

Apr\u00e8s avoir \u00e9t\u00e9 diplom\u00e9e de l’\u00c9cole des hautes \u00e9tudes en sciences de l’information et de la communication – Celsa, Flore Firino Martell est arriv\u00e9e dans le monde de la relation client. Conseilli\u00e8re client\u00e8le au d\u00e9but de sa carri\u00e8re chez l\u2019outsourceur Multilignes Conseil, elle devient directrice g\u00e9n\u00e9rale et vice-pr\u00e9sidente (groupe Teleperformance) jusqu\u2019en 2004. Elle d\u00e9cide alors de voler de ses propres ailes et fonde Teleressources, un partenaire qui apporte toute son expertise sur la dimension RH aux interlocuteurs des directions de l’exp\u00e9rience et relation client : conseil op\u00e9rationnel, formation, recrutement et mise \u00e0 disposition d’\u00e9quipes en r\u00e9gie.<\/p>\n","protected":false},"author":1,"featured_media":19625,"menu_order":52,"template":"","meta":{"_acf_changed":false,"person_position":"Pr\u00e9sidente et sp\u00e9cialiste RH de l'exp\u00e9rience client et collaborateur","person_company":"T\u00e9l\u00e9ressources","footnotes":""},"tags":[],"person-type":[],"topic":[],"class_list":["post-10564","person","type-person","status-publish","has-post-thumbnail","hentry"],"acf":{"photo_intervenant":null,"person-position":"","person-company":"","person_biography":"","custom-url":"","linkedin-url":"","twitter-url":""},"yoast_head":"\nFlore Firino-Martell - Odigo<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Flore Firino-Martell - Odigo\" \/>\n<meta property=\"og:description\" content=\"Apr\u00e8s avoir \u00e9t\u00e9 diplom\u00e9e de l’\u00c9cole des hautes \u00e9tudes en sciences de l’information et de la communication – Celsa, Flore Firino Martell est arriv\u00e9e dans le monde de la relation client. Conseilli\u00e8re client\u00e8le au d\u00e9but de sa carri\u00e8re chez l\u2019outsourceur Multilignes Conseil, elle devient directrice g\u00e9n\u00e9rale et vice-pr\u00e9sidente (groupe Teleperformance) jusqu\u2019en 2004. Elle d\u00e9cide alors […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/odigo.com\/fr\/person\/flore-firino-martell\/\" \/>\n<meta property=\"og:site_name\" content=\"Odigo\" \/>\n<meta property=\"og:image\" content=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/02\/Flore-Firino-copie.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"480\" \/>\n\t<meta property=\"og:image:height\" content=\"480\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/person\\\/flore-firino-martell\\\/\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/person\\\/flore-firino-martell\\\/\",\"name\":\"Flore Firino-Martell - Odigo\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/person\\\/flore-firino-martell\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/person\\\/flore-firino-martell\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/Flore-Firino-copie.jpg\",\"datePublished\":\"2026-02-22T15:58:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/person\\\/flore-firino-martell\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/odigo.com\\\/fr\\\/person\\\/flore-firino-martell\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/person\\\/flore-firino-martell\\\/#primaryimage\",\"url\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/Flore-Firino-copie.jpg\",\"contentUrl\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/Flore-Firino-copie.jpg\",\"width\":480,\"height\":480,\"caption\":\"Flore-Firino\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/person\\\/flore-firino-martell\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Flore Firino-Martell\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\",\"name\":\"Odigo\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/odigo.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#organization\",\"name\":\"Odigo\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/logo-odigo.svg\",\"contentUrl\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/logo-odigo.svg\",\"width\":142,\"height\":63,\"caption\":\"Odigo\"},\"image\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Flore Firino-Martell - Odigo","robots":{"index":"noindex","follow":"follow"},"og_locale":"fr_FR","og_type":"article","og_title":"Flore Firino-Martell - Odigo","og_description":"Apr\u00e8s avoir \u00e9t\u00e9 diplom\u00e9e de l’\u00c9cole des hautes \u00e9tudes en sciences de l’information et de la communication – Celsa, Flore Firino Martell est arriv\u00e9e dans le monde de la relation client. Conseilli\u00e8re client\u00e8le au d\u00e9but de sa carri\u00e8re chez l\u2019outsourceur Multilignes Conseil, elle devient directrice g\u00e9n\u00e9rale et vice-pr\u00e9sidente (groupe Teleperformance) jusqu\u2019en 2004. Elle d\u00e9cide alors […]","og_url":"https:\/\/odigo.com\/fr\/person\/flore-firino-martell\/","og_site_name":"Odigo","og_image":[{"width":480,"height":480,"url":"https:\/\/odigo.com\/wp-content\/uploads\/2022\/02\/Flore-Firino-copie.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/odigo.com\/fr\/person\/flore-firino-martell\/","url":"https:\/\/odigo.com\/fr\/person\/flore-firino-martell\/","name":"Flore Firino-Martell - Odigo","isPartOf":{"@id":"https:\/\/odigo.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/odigo.com\/fr\/person\/flore-firino-martell\/#primaryimage"},"image":{"@id":"https:\/\/odigo.com\/fr\/person\/flore-firino-martell\/#primaryimage"},"thumbnailUrl":"https:\/\/odigo.com\/wp-content\/uploads\/2022\/02\/Flore-Firino-copie.jpg","datePublished":"2026-02-22T15:58:32+00:00","breadcrumb":{"@id":"https:\/\/odigo.com\/fr\/person\/flore-firino-martell\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/odigo.com\/fr\/person\/flore-firino-martell\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/odigo.com\/fr\/person\/flore-firino-martell\/#primaryimage","url":"https:\/\/odigo.com\/wp-content\/uploads\/2022\/02\/Flore-Firino-copie.jpg","contentUrl":"https:\/\/odigo.com\/wp-content\/uploads\/2022\/02\/Flore-Firino-copie.jpg","width":480,"height":480,"caption":"Flore-Firino"},{"@type":"BreadcrumbList","@id":"https:\/\/odigo.com\/fr\/person\/flore-firino-martell\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/odigo.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Flore Firino-Martell"}]},{"@type":"WebSite","@id":"https:\/\/odigo.com\/fr\/#website","url":"https:\/\/odigo.com\/fr\/","name":"Odigo","description":"","publisher":{"@id":"https:\/\/odigo.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/odigo.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/odigo.com\/fr\/#organization","name":"Odigo","url":"https:\/\/odigo.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/odigo.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/logo-odigo.svg","contentUrl":"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/logo-odigo.svg","width":142,"height":63,"caption":"Odigo"},"image":{"@id":"https:\/\/odigo.com\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/person\/10564","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/person"}],"about":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/types\/person"}],"author":[{"embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/person\/10564\/revisions"}],"predecessor-version":[{"id":196841,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/person\/10564\/revisions\/196841"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/media\/19625"}],"wp:attachment":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/media?parent=10564"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/tags?post=10564"},{"taxonomy":"person-type","embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/person-type?post=10564"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/topic?post=10564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}