{"id":195829,"date":"2026-02-22T16:58:33","date_gmt":"2026-02-22T15:58:33","guid":{"rendered":"https:\/\/odigo.wp-stage.macs.capgemini.com\/?post_type=person&p=667"},"modified":"2026-03-17T15:59:37","modified_gmt":"2026-03-17T14:59:37","slug":"francois-julia","status":"publish","type":"person","link":"https:\/\/odigo.com\/fr\/person\/francois-julia\/","title":{"rendered":"Fran\u00e7ois Julia"},"content":{"rendered":"

C\u2019est \u00e0 la fin des ann\u00e9es 2000, chez SFR, que Fran\u00e7ois Julia d\u00e9veloppe le go\u00fbt de la relation client, et qu\u2019il mesure que toute strat\u00e9gie d\u2019entreprise doit y trouver sa source. Il devient ensuite Directeur de la relation client de Mediaserv, o\u00f9 il cr\u00e9e la direction de toute pi\u00e8ce et prend les initiatives pour lutter contre le churn et mettre en sc\u00e8ne l\u2019exp\u00e9rience client en multicanal. Sa carri\u00e8re prend un tournant lorsqu’il rejoint OUI.sncf en 2016, d’abord comme Directeur des Op\u00e9rations Europe puis Directeur de la RC France Europe. En 2020, il passe c\u00f4t\u00e9 transporteur en prenant la direction des Op\u00e9rations de la Relation Client \u00e0 Distance de SNCF Voyages, forte de ses 800 agents qui g\u00e8rent chaque ann\u00e9e quelque 5 millions de sollicitations clients.<\/p>\n","protected":false},"author":1,"featured_media":196632,"menu_order":55,"template":"","meta":{"_acf_changed":false,"person_position":"Directeur Relation Client A Distance et Voyages en Groupes","person_company":"OUI.sncf","footnotes":""},"tags":[],"person-type":[],"topic":[],"class_list":["post-195829","person","type-person","status-publish","has-post-thumbnail","hentry"],"acf":{"photo_intervenant":"","person-position":"Directeur des Op\u00e9rations de la Relation Client \u00e0 Distance de SNCF Voyages","person-company":"Oui SNCF","person_biography":"","custom-url":"","linkedin-url":"","twitter-url":""},"yoast_head":"\nFran\u00e7ois Julia - Odigo<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fran\u00e7ois Julia - Odigo\" \/>\n<meta property=\"og:description\" content=\"C\u2019est \u00e0 la fin des ann\u00e9es 2000, chez SFR, que Fran\u00e7ois Julia d\u00e9veloppe le go\u00fbt de la relation client, et qu\u2019il mesure que toute strat\u00e9gie d\u2019entreprise doit y trouver sa source. 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