{"id":195840,"date":"2026-02-22T16:58:32","date_gmt":"2026-02-22T15:58:32","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=person&p=7877"},"modified":"2026-02-22T16:58:32","modified_gmt":"2026-02-22T15:58:32","slug":"laurence-body","status":"publish","type":"person","link":"https:\/\/odigo.com\/fr\/person\/laurence-body\/","title":{"rendered":"Laurence Body"},"content":{"rendered":"

Laurence est experte en design et management de l\u2019exp\u00e9rience client et sp\u00e9cialiste de design de service. En 2012, elle fonde X+M, un studio qui aide (supprimer les acteurs) les entreprises de service, les administrations et les territoires \u00e0 innover par l\u2019exp\u00e9rience client (CX) et la conception de services centr\u00e9s sur l\u2019humain. Laurence anime aussi des ateliers pour cartographier les parcours client et des sprints de conception d\u2019exp\u00e9riences. Elle est accr\u00e9dit\u00e9e Master Trainer et Coach en design de service par le Service Design Network dont elle a cofond\u00e9 le chap\u00eetre fran\u00e7ais.<\/p>\n","protected":false},"author":1,"featured_media":196623,"menu_order":81,"template":"","meta":{"_acf_changed":false,"person_position":"Expert Exp\u00e9rience Client\/Auteure\/Fondatrice","person_company":"X+M","footnotes":""},"tags":[],"person-type":[],"topic":[],"class_list":["post-195840","person","type-person","status-publish","has-post-thumbnail","hentry"],"acf":{"photo_intervenant":null,"person-position":"","person-company":"","person_biography":"","custom-url":"","linkedin-url":"","twitter-url":""},"yoast_head":"\nLaurence Body - Odigo<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Laurence Body - Odigo\" \/>\n<meta property=\"og:description\" content=\"Laurence est experte en design et management de l\u2019exp\u00e9rience client et sp\u00e9cialiste de design de service. 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