{"id":5766,"date":"2026-02-22T16:58:32","date_gmt":"2026-02-22T15:58:32","guid":{"rendered":"https:\/\/www.odigo.com\/?post_type=person&p=5766"},"modified":"2026-02-22T16:58:32","modified_gmt":"2026-02-22T15:58:32","slug":"namratha-dharshan","status":"publish","type":"person","link":"https:\/\/odigo.com\/fr\/person\/namratha-dharshan\/","title":{"rendered":"Namratha Dharshan"},"content":{"rendered":"

Namratha Dharshan brings more than 16 years of extensive research experience to lead the delivery and operations of the program called ISG Provider Lens\u2122 that is designed to deliver research on service provider intelligence. She heads a team of analysts and is responsible for delivery of research reports for the Provider Lens\u2122 program. Additionally, she is responsible for authoring thought leadership papers and service provider intelligence report in the areas of BPO and horizontals like customer experience in contact centres and finance and accounting services. She has also authored vertical focused reports for insurance. Namratha has authored several research papers on topics such as Omnichannel, PCI in Customer Experience \u2013 BPO Contact Centers, Digital transformation in BPO, Automation in the areas of BPO.<\/p>\n","protected":false},"author":1,"featured_media":3060,"menu_order":96,"template":"","meta":{"_acf_changed":false,"person_position":"Director of Research and Principal Analyst","person_company":"ISG","footnotes":""},"tags":[],"person-type":[],"topic":[],"class_list":["post-5766","person","type-person","status-publish","has-post-thumbnail","hentry"],"acf":{"photo_intervenant":null,"person-position":"","person-company":"","person_biography":"","custom-url":"","linkedin-url":"","twitter-url":""},"yoast_head":"\nNamratha Dharshan - Odigo<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Namratha Dharshan - Odigo\" \/>\n<meta property=\"og:description\" content=\"Namratha Dharshan brings more than 16 years of extensive research experience to lead the delivery and operations of the program called ISG Provider Lens\u2122 that is designed to deliver research on service provider intelligence. 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