{"id":10097,"date":"2022-01-06T07:46:46","date_gmt":"2022-01-06T07:46:46","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=podcast&#038;p=10097"},"modified":"2026-03-28T00:45:47","modified_gmt":"2026-03-27T23:45:47","slug":"s2-episode-0-teaser-de-la-saison-2-de-cx-voices-le-podcast-odigo","status":"publish","type":"podcast","link":"https:\/\/odigo.com\/fr\/podcast\/s2-episode-0-teaser-de-la-saison-2-de-cx-voices-le-podcast-odigo\/","title":{"rendered":"S2 \u2013 Episode 0 \u2013 Teaser de la saison 2 de CX voices, le podcast d\u2019Odigo"},"content":{"rendered":"    <section\n        class=\"  section article-body podcast-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p><span style=\"text-decoration: underline\">Retrouvez ce podcast sur<\/span> : <a href=\"https:\/\/podcasts.apple.com\/fr\/podcast\/cx-voices\/id1559921002\" target=\"_blank\" rel=\"noreferrer noopener\">Apple podcast<\/a> \/\/ <a href=\"https:\/\/open.spotify.com\/show\/4H1O7gVLBxvAFNSemKmUSC\" target=\"_blank\" rel=\"noreferrer noopener\">spotify<\/a><\/p>\n\n\n\n<p>Bienvenu sur <strong><span style=\"color:#ff3466\" class=\"has-inline-color\">CX voices<\/span><\/strong>, le podcast Odigo qui vous offre un autre regard sur l&rsquo;exp\u00e9rience client et conseiller. <\/p>\n\n\n\n<p>Pour la deuxi\u00e8me saison de CX voices, <strong><span style=\"color:#ff3466\" class=\"has-inline-color\">nous allons parler du m\u00e9tier essentiel de conseiller client<\/span>.<\/strong> Lorsque vous contactez un service client, c\u2019est lui qui vous apporte des r\u00e9ponses, vous accompagne dans vos d\u00e9marches et qui tente, parfois m\u00eame, de vous rassurer.&nbsp;<\/p>\n\n\n\n<p>Ambassadeur d\u2019une marque et porte-parole discret du client, le conseiller client est la personne qui r\u00e9sout les probl\u00e8mes, qui rassure, la personne qui remonte les irritants clients \u00e0 l\u2019ensemble de l\u2019organisation\u2026&nbsp;<\/p>\n\n\n\n<p><strong><span style=\"color:#ff3466\" class=\"has-inline-color\">Parce que le conseiller client joue un r\u00f4le central dans l\u2019entreprise, nous avons choisi de leur donner la parole.<\/span><\/strong>&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comment le m\u00e9tier de conseiller client a-t-il \u00e9volu\u00e9 en 20 ans ?<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comment le conseiller jongle-t-il entre le t\u00e9l\u00e9phone, le chat et l\u2019e-mail ?<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comment la technologie peut-elle faciliter son travail au quotidien ?<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A quoi ressemblera le m\u00e9tier de conseiller \u00e0 l\u2019avenir ?<\/li>\n<\/ul>\n\n\n\n<p><strong>Rendez-vous le 20 janvier pour la diffusion du premier \u00e9pisode de cette nouvelle saison !<\/strong><\/p>\n\n\n\n<p>En attendant, (re)d\u00e9couvrez les \u00e9pisodes de la saison 1<\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n    <section\n        class=\"  section article-body podcast-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p>Si le podcast vous pla\u00eet et vous aide dans vos r\u00e9flexions, le meilleur moyen de nous le dire, ou de nous partager un feedback constructif, c\u2019est simplement de laisser un avis (5 \u00e9toiles de pr\u00e9f\u00e9rence) sur Apple Podcasts.<\/p>\n\n\n\n<p>Vous pouvez \u00e9galement partager ce podcast autour de vous. Je suis s\u00fbr que vous connaissez quelqu\u2019un qui aimerait beaucoup \u00e9couter des conversations inspirantes sur l&rsquo;\u00e9cosyst\u00e8me de la relation client \ud83d\ude09<\/p>\n\n\n\n<p>C\u2019est gr\u00e2ce \u00e0 vos feedbacks et vos partages que nous allons pouvoir faire conna\u00eetre ce podcast et toucher de nouvelles personnes, alors n\u2019h\u00e9sitez pas !<\/p>\n\n\n\n<p>Si vous avez des questions sur le podcast ou des personnes que vous aimeriez que j\u2019interview, vous pouvez me contacter directement sur : <strong><strong>contact.odigo.fr@odigo.com<\/strong> <\/strong><\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"<p>La deuxi\u00e8me saison de CX voices, nous allons parler du m\u00e9tier essentiel de conseiller client parce que le conseiller client joue un r\u00f4le central dans l\u2019entreprise, nous avons choisi de leur donner la parole.<\/p>\n","protected":false},"author":1,"featured_media":196664,"template":"","meta":{"_acf_changed":false,"footnotes":"","reading_time":"1 min 30","embed":"<iframe width=\"100%\" height=\"166\" scrolling=\"no\" frameborder=\"no\" allow=\"autoplay\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/1191176116&color=%23fa3363&auto_play=false&hide_related=false&show_comments=true&show_user=true&show_reposts=false&show_teaser=true\"><\/iframe><div style=\"font-size: 10px; color: #cccccc;line-break: anywhere;word-break: normal;overflow: hidden;white-space: nowrap;text-overflow: ellipsis; font-family: Interstate,Lucida Grande,Lucida Sans Unicode,Lucida Sans,Garuda,Verdana,Tahoma,sans-serif;font-weight: 100;\"><a href=\"https:\/\/soundcloud.com\/odigocx\" title=\"Odigo\" target=\"_blank\" style=\"color: #cccccc; text-decoration: none;\">Odigo<\/a> \u00b7 <a href=\"https:\/\/soundcloud.com\/odigocx\/saison-2-de-cx-voices-le\" title=\"Saison 2 de CX voices, le podcast Odigo\" target=\"_blank\" style=\"color: #cccccc; text-decoration: none;\">Saison 2 de CX voices, le podcast Odigo<\/a><\/div>"},"tags":[],"topic":[],"podcast-season":[235],"class_list":["post-10097","podcast","type-podcast","status-publish","has-post-thumbnail","hentry","podcast-season-saison-2"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Teaser de la saison 2 de CX voices, le podcast Odigo<\/title>\n<meta name=\"description\" content=\"La deuxi\u00e8me saison de CX voices, le podcast Odigo, nous allons parler du m\u00e9tier essentiel de conseiller client.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Teaser de la saison 2 de CX voices, le podcast Odigo\" \/>\n<meta property=\"og:description\" content=\"La 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