{"id":7850,"date":"2021-08-03T06:28:43","date_gmt":"2021-08-03T06:28:43","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=podcast&#038;p=7850"},"modified":"2026-03-28T00:45:01","modified_gmt":"2026-03-27T23:45:01","slug":"s1-episode-0-teaser-de-la-saison-1-de-cx-voices-le-podcast-dodigo","status":"publish","type":"podcast","link":"https:\/\/odigo.com\/fr\/podcast\/s1-episode-0-teaser-de-la-saison-1-de-cx-voices-le-podcast-dodigo\/","title":{"rendered":"S1 &#8211; Episode 0 &#8211; Teaser de la saison 1 de CX voices, le podcast d&rsquo;Odigo"},"content":{"rendered":"    <section\n        class=\"  section article-body podcast-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p>Vous y d\u00e9couvrez le th\u00e8me de la premi\u00e8re saison et sa d\u00e9clinaison par sujets, mais aussi un teaser exclusif du premier \u00e9pisode \u00ab\u00a0<strong>En quoi l&rsquo;\u00e9motion dans l&rsquo;exp\u00e9rience client peut r\u00e9ellement faire la diff\u00e9rence ?\u00a0\u00bb<\/strong>.<\/p>\n\n\n\n<p>\u00c0 vos \u00e9couteurs !<\/p>\n\n\n\n<p>Claire Morel, journaliste sp\u00e9cialiste des sujets de la relation client et fondatrice de la Fabrique \u00e0 Contenus, vous pr\u00e9sente <strong>CX voices, le podcast d\u2019Odigo qui vous offre un autre regard sur l&rsquo;exp\u00e9rience client.<\/strong><\/p>\n\n\n\n<p>Pour cette premi\u00e8re saison, elle passe \u00e0 la loupe le r\u00f4le l&rsquo;\u00e9motion dans la relation client !<\/p>\n\n\n\n<p>Aujourd\u2019hui, dans cet \u00e9pisode de mise en bouche nous vous d\u00e9voilons certains des sujets \u00e0 venir dans les prochaines semaines. Au programme :<br>&#8211; Comment g\u00e9rer et appr\u00e9hender les \u00e9motions dans l&rsquo;exp\u00e9rience client ?<br>&#8211; Les outils peuvent-ils cr\u00e9er de l&rsquo;\u00e9motion ?<br>&#8211; Comment faire de l&rsquo;insatisfaction une opportunit\u00e9 ?<br>&#8211; Comment mettre \u00e0 profil l&rsquo;\u00e9motion pour fid\u00e9liser ?<br>&#8211; \u2026 et bien plus encore !<\/p>\n\n\n\n<p>Rendez-vous le <strong>8 avril prochain<\/strong> pour la diffusion du premier \u00e9pisode.<\/p>\n\n\n\n<p>En attendant, n\u2019h\u00e9sitez pas \u00e0 vous abonner en passant par la plateforme de votre souhait pour \u00eatre inform\u00e9 imm\u00e9diatement lors de la sortie des \u00e9pisodes.<\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":7857,"template":"","meta":{"_acf_changed":false,"footnotes":"","reading_time":"7 min","embed":"<iframe width=\"100%\" height=\"166\" scrolling=\"no\" frameborder=\"no\" allow=\"autoplay\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/1018513183&color=%23e41e61&auto_play=false&hide_related=false&show_comments=true&show_user=true&show_reposts=false&show_teaser=true\"><\/iframe><div style=\"font-size: 10px; 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