{"id":7879,"date":"2021-08-03T08:03:23","date_gmt":"2021-08-03T08:03:23","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=podcast&#038;p=7879"},"modified":"2026-03-28T00:41:44","modified_gmt":"2026-03-27T23:41:44","slug":"s1-ep2-comment-gerer-et-apprehender-les-emotions","status":"publish","type":"podcast","link":"https:\/\/odigo.com\/fr\/podcast\/s1-ep2-comment-gerer-et-apprehender-les-emotions\/","title":{"rendered":"S1 &#8211; Ep2 &#8211; Comment g\u00e9rer et appr\u00e9hender les \u00e9motions ?"},"content":{"rendered":"    <section\n        class=\"  section article-body podcast-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p>Retrouvez ce podcast sur : <a href=\"https:\/\/podcasts.apple.com\/fr\/podcast\/cx-voices\/id1559921002\" target=\"_blank\" rel=\"noreferrer noopener\">Apple podcast<\/a> \/\/ <a href=\"https:\/\/open.spotify.com\/show\/4H1O7gVLBxvAFNSemKmUSC\" target=\"_blank\" rel=\"noreferrer noopener\">spotify<\/a><\/p>\n\n\n\n<p>Dans ce deuxi\u00e8me \u00e9pisode de CX voices, Odigo recoit <strong><span style=\"color:#ff3466\" class=\"has-inline-color\">Dounia El <\/span><\/strong><span style=\"color:#ff3466\" class=\"has-inline-color\"><strong>Guasmi<\/strong>,<\/span> Directrice d\u00e9veloppement et transformation RH \u00e0 la CNAV et <strong><span style=\"color:#ff3466\" class=\"has-inline-color\">Thierry Pacaud<\/span><\/strong>, Coach certifi\u00e9 et fondateur de Team4development. On vous y parle de ces \u00e9motions, dont l\u2019expression a longtemps \u00e9t\u00e9 bannie au travail, mais qui sont aujourd\u2019hui accept\u00e9es, voire parfois reconnues comme de v\u00e9ritables atouts. <\/p>\n\n\n\n<p><span style=\"text-decoration: underline;\">L&rsquo;objectif de cet \u00e9pisode? <\/span> <span class=\"has-inline-color has-black-color\">Discuter de <\/span><span style=\"color:#ff3466\" class=\"has-inline-color\"><strong>comment une entreprise peut appr\u00e9hender et de g\u00e9rer les \u00e9motions de ses clients <\/strong><\/span><span class=\"has-inline-color has-black-color\">\u2013 surtout quand elles sont n\u00e9gatives<\/span>, et apporter des \u00e9l\u00e9ments de r\u00e9ponses \u00e0 d&rsquo;autres questions dont : <\/p>\n\n\n\n<p>\u2022 Peut-on se former \u00e0 la gestion des \u00e9motions ?<\/p>\n\n\n\n<p>\u2022 Le \u00ab\u00a0quotien \u00e9motionnel\u00a0\u00bb, qu\u00e9zaco ?<\/p>\n\n\n\n<p>\u2022 De bonnes pratiques pour aider les collaborateurs \u00e0 g\u00e9rer les \u00e9motions dans un moment de crise.<\/p>\n\n\n\n<p>\u00c0 vos \u00e9couteurs !<\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    \n\n    <section\n        class=\"  section article-body podcast-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p>Si le podcast vous pla\u00eet et vous aide dans vos r\u00e9flexions, le meilleur moyen de nous le dire, ou de nous partager un feedback constructif, c\u2019est simplement de laisser un avis (5 \u00e9toiles de pr\u00e9f\u00e9rence) sur Apple Podcasts.<\/p>\n\n\n\n<p>Vous pouvez \u00e9galement partager ce podcast autour de vous. Je suis s\u00fbr que vous connaissez quelqu\u2019un qui aimerait beaucoup \u00e9couter des conversations inspirantes sur l\u2019\u00e9cosyst\u00e8me de la relation client \ud83d\ude09<\/p>\n\n\n\n<p>C\u2019est gr\u00e2ce \u00e0 vos feedbacks et vos partages que nous allons pouvoir faire conna\u00eetre ce podcast et toucher de nouvelles personnes, alors n\u2019h\u00e9sitez pas !<\/p>\n\n\n\n<p>Si vous avez des questions sur le podcast ou des personnes que vous aimeriez que j\u2019interview, vous pouvez me contacter directement sur :&nbsp;<strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff3466\" class=\"has-inline-color\"><strong><strong><strong>contact.odigo.fr@odigo.com<\/strong> <\/strong><\/strong><\/mark><\/strong><\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":10319,"template":"","meta":{"_acf_changed":false,"footnotes":"","reading_time":"14 min","embed":"<iframe width=\"100%\" height=\"166\" scrolling=\"no\" frameborder=\"no\" allow=\"autoplay\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/1034331511&color=ff5500\"><\/iframe><div style=\"font-size: 10px; color: #cccccc;line-break: anywhere;word-break: normal;overflow: hidden;white-space: nowrap;text-overflow: ellipsis; font-family: Interstate,Lucida Grande,Lucida Sans Unicode,Lucida Sans,Garuda,Verdana,Tahoma,sans-serif;font-weight: 100;\"><a href=\"https:\/\/soundcloud.com\/odigocx\" title=\"Odigo\" target=\"_blank\" style=\"color: #cccccc; text-decoration: none;\">Odigo<\/a> \u00b7 <a href=\"https:\/\/soundcloud.com\/odigocx\/comment-gerer-et-apprehender\" title=\"Comment g\u00e9rer et appr\u00e9hender les \u00e9motions ?\" target=\"_blank\" style=\"color: #cccccc; text-decoration: none;\">Comment g\u00e9rer et appr\u00e9hender les \u00e9motions ?<\/a><\/div>"},"tags":[],"topic":[],"podcast-season":[234,237],"class_list":["post-7879","podcast","type-podcast","status-publish","has-post-thumbnail","hentry","podcast-season-saison-1","podcast-season-season-1"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comment g\u00e9rer et appr\u00e9hender les \u00e9motions ?<\/title>\n<meta name=\"description\" content=\"Dans ce huiti\u00e8me \u00e9pisode de CX voices, nos invit\u00e9s se penchent sur la gestion des \u00e9motions en tant qu&#039;entreprise en relation client\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment g\u00e9rer et appr\u00e9hender les \u00e9motions ?\" \/>\n<meta property=\"og:description\" content=\"Dans ce huiti\u00e8me \u00e9pisode de CX voices, nos invit\u00e9s se penchent sur la gestion des \u00e9motions en tant qu&#039;entreprise en relation client\" \/>\n<meta property=\"og:url\" content=\"https:\/\/odigo.com\/fr\/podcast\/s1-ep2-comment-gerer-et-apprehender-les-emotions\/\" \/>\n<meta property=\"og:site_name\" content=\"Odigo\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-27T23:41:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/odigo.com\/wp-content\/uploads\/2021\/08\/MicrosoftTeams-image-21.png\" \/>\n\t<meta property=\"og:image:width\" content=\"511\" \/>\n\t<meta property=\"og:image:height\" content=\"321\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/podcast\\\/s1-ep2-comment-gerer-et-apprehender-les-emotions\\\/\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/podcast\\\/s1-ep2-comment-gerer-et-apprehender-les-emotions\\\/\",\"name\":\"Comment g\u00e9rer et appr\u00e9hender les \u00e9motions ?\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/podcast\\\/s1-ep2-comment-gerer-et-apprehender-les-emotions\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/podcast\\\/s1-ep2-comment-gerer-et-apprehender-les-emotions\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/MicrosoftTeams-image-21.png\",\"datePublished\":\"2021-08-03T08:03:23+00:00\",\"dateModified\":\"2026-03-27T23:41:44+00:00\",\"description\":\"Dans ce huiti\u00e8me \u00e9pisode de CX voices, nos invit\u00e9s se penchent sur la gestion des \u00e9motions en tant qu'entreprise en relation client\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/podcast\\\/s1-ep2-comment-gerer-et-apprehender-les-emotions\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/odigo.com\\\/fr\\\/podcast\\\/s1-ep2-comment-gerer-et-apprehender-les-emotions\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/podcast\\\/s1-ep2-comment-gerer-et-apprehender-les-emotions\\\/#primaryimage\",\"url\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/MicrosoftTeams-image-21.png\",\"contentUrl\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/MicrosoftTeams-image-21.png\",\"width\":511,\"height\":321},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/podcast\\\/s1-ep2-comment-gerer-et-apprehender-les-emotions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Podcasts\",\"item\":\"https:\\\/\\\/odigo.com\\\/fr\\\/podcast\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"S1 &#8211; Ep2 &#8211; Comment g\u00e9rer et appr\u00e9hender les \u00e9motions ?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\",\"name\":\"Odigo\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/odigo.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#organization\",\"name\":\"Odigo\",\"url\":\"https:\\\/\\\/odigo.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/logo-odigo.svg\",\"contentUrl\":\"https:\\\/\\\/odigo.com\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/logo-odigo.svg\",\"width\":142,\"height\":63,\"caption\":\"Odigo\"},\"image\":{\"@id\":\"https:\\\/\\\/odigo.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Comment g\u00e9rer et appr\u00e9hender les \u00e9motions ?","description":"Dans ce huiti\u00e8me \u00e9pisode de CX voices, nos invit\u00e9s se penchent sur la gestion des \u00e9motions en tant qu'entreprise en relation client","robots":{"index":"noindex","follow":"follow"},"og_locale":"fr_FR","og_type":"article","og_title":"Comment g\u00e9rer et appr\u00e9hender les \u00e9motions ?","og_description":"Dans ce huiti\u00e8me \u00e9pisode de CX voices, nos invit\u00e9s se penchent sur la gestion des \u00e9motions en tant qu'entreprise en relation client","og_url":"https:\/\/odigo.com\/fr\/podcast\/s1-ep2-comment-gerer-et-apprehender-les-emotions\/","og_site_name":"Odigo","article_modified_time":"2026-03-27T23:41:44+00:00","og_image":[{"width":511,"height":321,"url":"https:\/\/odigo.com\/wp-content\/uploads\/2021\/08\/MicrosoftTeams-image-21.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/odigo.com\/fr\/podcast\/s1-ep2-comment-gerer-et-apprehender-les-emotions\/","url":"https:\/\/odigo.com\/fr\/podcast\/s1-ep2-comment-gerer-et-apprehender-les-emotions\/","name":"Comment g\u00e9rer et appr\u00e9hender les \u00e9motions ?","isPartOf":{"@id":"https:\/\/odigo.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/odigo.com\/fr\/podcast\/s1-ep2-comment-gerer-et-apprehender-les-emotions\/#primaryimage"},"image":{"@id":"https:\/\/odigo.com\/fr\/podcast\/s1-ep2-comment-gerer-et-apprehender-les-emotions\/#primaryimage"},"thumbnailUrl":"https:\/\/odigo.com\/wp-content\/uploads\/2021\/08\/MicrosoftTeams-image-21.png","datePublished":"2021-08-03T08:03:23+00:00","dateModified":"2026-03-27T23:41:44+00:00","description":"Dans ce huiti\u00e8me \u00e9pisode de CX voices, nos invit\u00e9s se penchent sur la gestion des \u00e9motions en tant qu'entreprise en relation client","breadcrumb":{"@id":"https:\/\/odigo.com\/fr\/podcast\/s1-ep2-comment-gerer-et-apprehender-les-emotions\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/odigo.com\/fr\/podcast\/s1-ep2-comment-gerer-et-apprehender-les-emotions\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/odigo.com\/fr\/podcast\/s1-ep2-comment-gerer-et-apprehender-les-emotions\/#primaryimage","url":"https:\/\/odigo.com\/wp-content\/uploads\/2021\/08\/MicrosoftTeams-image-21.png","contentUrl":"https:\/\/odigo.com\/wp-content\/uploads\/2021\/08\/MicrosoftTeams-image-21.png","width":511,"height":321},{"@type":"BreadcrumbList","@id":"https:\/\/odigo.com\/fr\/podcast\/s1-ep2-comment-gerer-et-apprehender-les-emotions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/odigo.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Podcasts","item":"https:\/\/odigo.com\/fr\/podcast\/"},{"@type":"ListItem","position":3,"name":"S1 &#8211; Ep2 &#8211; Comment g\u00e9rer et appr\u00e9hender les \u00e9motions ?"}]},{"@type":"WebSite","@id":"https:\/\/odigo.com\/fr\/#website","url":"https:\/\/odigo.com\/fr\/","name":"Odigo","description":"","publisher":{"@id":"https:\/\/odigo.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/odigo.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/odigo.com\/fr\/#organization","name":"Odigo","url":"https:\/\/odigo.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/odigo.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/logo-odigo.svg","contentUrl":"https:\/\/odigo.com\/wp-content\/uploads\/2026\/03\/logo-odigo.svg","width":142,"height":63,"caption":"Odigo"},"image":{"@id":"https:\/\/odigo.com\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/podcast\/7879","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/podcast"}],"about":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/types\/podcast"}],"author":[{"embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":5,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/podcast\/7879\/revisions"}],"predecessor-version":[{"id":1009002,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/podcast\/7879\/revisions\/1009002"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/media\/10319"}],"wp:attachment":[{"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/media?parent=7879"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/tags?post=7879"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/topic?post=7879"},{"taxonomy":"podcast-season","embeddable":true,"href":"https:\/\/odigo.com\/fr\/wp-json\/wp\/v2\/podcast-season?post=7879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}