{"id":12986,"date":"2022-10-18T07:39:12","date_gmt":"2022-10-18T07:39:12","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?p=12986"},"modified":"2022-10-18T07:39:12","modified_gmt":"2022-10-18T07:39:12","slug":"odigo-leader-mondial-pour-la-troisieme-annee-consecutive-selon-isg-grace-a-ses-solutions-ccaas","status":"publish","type":"post","link":"https:\/\/odigo.com\/fr\/blog\/odigo-leader-mondial-pour-la-troisieme-annee-consecutive-selon-isg-grace-a-ses-solutions-ccaas\/","title":{"rendered":"Odigo \u2013 Leader Mondial pour la troisi\u00e8me ann\u00e9e cons\u00e9cutive selon ISG gr\u00e2ce \u00e0 ses solutions CCaaS"},"content":{"rendered":"\n\n \n\n
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Les solutions d’Odigo se veulent \u00eatre au service de l’humain, qu’il s’agisse d’un client cherchant des r\u00e9ponses \u00e0 ses questions ou d’un conseiller charg\u00e9 de r\u00e9pondre \u00e0 un grand nombre de clients. Notre engagement est, \u00e0 travers nos solutions de Contact Center as a Service (CCaaS<\/a>), de rendre les centres de contacts capables de g\u00e9rer d’importants volumes d’interactions. Nous rendons cela possible en exploitant les derni\u00e8res innovations en mati\u00e8re d’intelligence artificielle (IA) et de Software as a Service (SaaS). Les interfaces des conseillers sont ainsi simplifi\u00e9es, ce qui contribue \u00e0 offrir une exp\u00e9rience client de qualit\u00e9.\u00a0\u00a0<\/p>\n\n\n\n

Garantir la meilleure exp\u00e9rience client, quelle que soit la taille de votre entreprise <\/h2>\n\n\n\n

\u00catre Leader Mondial signifie avoir la capacit\u00e9 d’aider les grandes entreprises \u00e0 offrir la meilleure exp\u00e9rience client possible. Cela implique de faire preuve d’\u00e9volutivit\u00e9 afin de pouvoir traiter des interactions omnicanales \u00e0 plusieurs \u00e9chelles (nationale, r\u00e9gionale, d\u00e9partementale, mondiale).  <\/p>\n\n\n\n

Que vous exploitez des Rich Communication Services (RCS)<\/a> comme WhatsApp pour qu’un chatbot fournisse de pr\u00e9cieuses informations \u00e0 des clients potentiels, ou que vous ayez besoin de la flexibilit\u00e9 d’API ouvertes pour des analyses approfondies, la solution CCaaS d’Odigo\u2122 soutient les entreprises, quelle que soit leur taille ou la port\u00e9e des op\u00e9rations de leurs centres de contacts. <\/p>\n\n\n\n

La pr\u00e9sence mondiale d’Odigo ne serait \u00e9videmment pas possible sans nos nombreuses alliances strat\u00e9giques<\/a>. Des entreprises telles que Google<\/a>, Salesforce<\/a>, AWS<\/a> et bien d’autres viennent alimenter la solution CCaaS d’Odigo avec leurs innovations, la rendant robuste, s\u00e9curis\u00e9e et flexible. De plus, la solution Odigo\u2122, gr\u00e2ce \u00e0 son syst\u00e8me de d\u00e9ploiement de type SaaS, est synonyme de simplicit\u00e9 et efficacit\u00e9 : temps de traitement des demandes r\u00e9duit, mises \u00e0 jour automatiques et accompagnement des centres de contacts dans leur d\u00e9veloppement gr\u00e2ce \u00e0 l’\u00e9volutivit\u00e9 de la solution.  <\/p>\n\n\n\n

Odigo : un pionnier dans le domaine de l’IA et du NLP en mati\u00e8re d’engagement client <\/h2>\n\n\n\n

Faire appel \u00e0 l’IA en vue d’am\u00e9liorer l’exp\u00e9rience client n’est pas un ph\u00e9nom\u00e8ne passager. Les connecteurs API ouverts de Google Dialogflow CX<\/a> tirent parti de l’IA pour assister les conseillers des centres de contacts en leur fournissant des informations essentielles concernant les clients.  <\/p>\n\n\n\n

WhatsApp Business utilise la compr\u00e9hension et le traitement du langage naturel<\/a> pour ses chatbot afin de proposer des options plus \u00e9tendues. Compte tenu des avantages \u00e9vidents pour les clients comme pour les conseillers, les b\u00e9n\u00e9fices \u00e0 tirer des technologies d’IA et leur importance dans l’exp\u00e9rience client ne sont plus \u00e0 prouver. <\/p>\n\n\n\n

89 % des dirigeants d\u2019entreprises europ\u00e9ennes affirment que leurs investissements dans l\u2019IA se r\u00e9v\u00e8lent payants pour am\u00e9liorer leur exp\u00e9rience client. Le march\u00e9 mondial de l’IA conversationnelle est sur le point de conna\u00eetre une croissance pouvant atteindre 30 %<\/a> d’ici 2024.  <\/p>\n\n\n\n

Gr\u00e2ce \u00e0 ses nombreuses applications \u00e0 presque tous les points des parcours clients, les avantages concrets de l’IA inspirent la confiance des entreprises. Odigo Concierge, d\u00e9velopp\u00e9 depuis plus de 17 ans, s’appuie depuis longtemps sur les capacit\u00e9s NLP\/AI natives pour aider les marques \u00e0 mettre au point une strat\u00e9gie d’engagement client fluide. Si l’on ajoute \u00e0 cela l’\u00e9volutivit\u00e9 offerte par sa solution SaaS, on comprend mieux pourquoi Odigo a \u00e9t\u00e9 nomm\u00e9 Leader Mondial par ISG<\/a> pour la troisi\u00e8me ann\u00e9e cons\u00e9cutive. <\/p>\n\n\n\n

Un privil\u00e8ge de pouvoir aider les entreprises se d\u00e9velopper <\/h2>\n\n\n\n

La priorit\u00e9 d’Odigo est, et restera, l’humain. Odigo continuera \u00e0 innover pour concevoir des solutions CCaaS \u00e9volutives, bas\u00e9es sur l’IA et simplifi\u00e9es pour vous.  <\/p>\n\n\n\n

\u00ab\u202fLa reconnaissance d’Odigo en tant que Leader Mondial dans le rapport ISG Provider Lens\u2122 Contact Center as a Service nous rend tr\u00e8s fiers \u202f\u00bb, a d\u00e9clar\u00e9 Erwan Le Duff, CEO d’Odigo, au sujet de cette distinction d\u00e9cern\u00e9e par ISG. \u00ab Nous concentrons sans cesse nos efforts pour innover, en tirant parti de l’IA pour r\u00e9pondre aux besoins de nos clients en constante \u00e9volution. Nous contribuons \u00e0 orchestrer des parcours clients omnicanaux fluides, m\u00eame \u00e0 l’\u00e9chelle mondiale. Les solutions de centre de contact Odigo proposent un nouveau mod\u00e8le de relation client o\u00f9 les solutions technologiques sont inspir\u00e9es par l’empathie. C’est ainsi que fonctionne Odigo, les objectifs commerciaux de nos clients deviennent les n\u00f4tres.\u202f\u00bb<\/p>\n\n\n\n

Ne vous contentez pas de nous croire sur parole. Vous pouvez retrouver tout ce qui a \u00e9t\u00e9 dit \u00e0 propos d’Odigo dans le rapport complet ISG Provider Lens\u2122 Contact Center as a Service.  <\/p>\n\n\n\n

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\n Acc\u00e9dez au rapport\u00a0<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\t\n <\/div>\n\n <\/div>\n <\/div>\n\n <\/section>\n \n\n\n\n","protected":false},"excerpt":{"rendered":"

Les solutions CCaaS d’Odigo, bas\u00e9es sur l’IA, sont \u00e9volutives et simplifi\u00e9es pour vous. 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