{"id":1010726,"date":"2026-05-12T10:03:31","date_gmt":"2026-05-12T09:03:31","guid":{"rendered":"https:\/\/odigo.com\/?post_type=resource&#038;p=1010726"},"modified":"2026-05-13T13:20:06","modified_gmt":"2026-05-13T12:20:06","slug":"93-des-clients-recommanderaient-odigo","status":"publish","type":"resource","link":"https:\/\/odigo.com\/fr\/ressource\/93-des-clients-recommanderaient-odigo\/","title":{"rendered":"93 % des clients recommanderaient Odigo"},"content":{"rendered":"\n<p>D\u00e9couvrez pourquoi Odigo figure dans le rapport <em>Voice of the Customer 2026<\/em> de Gartner\u00ae Peer Insights\u2122 consacr\u00e9 au CCaaS.<\/p>\n\n\n\n<p>Lorsqu&rsquo;il s&rsquo;agit de choisir un fournisseur de CCaaS, un point de vue compte plus que tout : <strong>celui de vos pairs<\/strong>.<\/p>\n\n\n\n<p>Le rapport <em>Voice of the Customer 2026 pour les centres de contact en tant que service<\/em> repose enti\u00e8rement sur des avis d&rsquo;utilisateurs v\u00e9rifi\u00e9s, ce qui, selon nous, vous offre une vision transparente des performances des fournisseurs dans des environnements r\u00e9els.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Valid\u00e9 par les clients. Non pas par les fournisseurs.<\/strong><\/h2>\n\n\n\n<p>Dans le dernier rapport, Odigo obtient les notes et \u00e9valuations suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u2b50 Note globale de 4,4 \/ 5<\/strong>*<\/li>\n\n\n\n<li><strong>\ud83d\udc4d 93 % de recommandation<\/strong>*<\/li>\n\n\n\n<li>\ud83d\udcca Positionn\u00e9 dans le <strong>Aspiring quadrant<\/strong><\/li>\n\n\n\n<li><strong>\ud83d\ude80 4,6 \/ 5 dans les domaines cl\u00e9s<\/strong>* :\n<ul class=\"wp-block-list\">\n<li>Fonctionnalit\u00e9s du produit<\/li>\n\n\n\n<li>Exp\u00e9rience commerciale<\/li>\n\n\n\n<li>Exp\u00e9rience de d\u00e9ploiement<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>*Sur la base de 22 avis en d\u00e9cembre 2025<\/p>\n\n\n\n<p>Nous estimons que ces notes refl\u00e8tent des performances constantes tout au long du parcours client, de l\u2019int\u00e9gration \u00e0 l\u2019utilisation quotidienne.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Ce que disent les clients<\/strong><\/h2>\n\n\n\n<p>\u00ab Le meilleur outil pour coordonner en toute fluidit\u00e9 toutes nos interactions avec les clients et synth\u00e9tiser les conversations. La conception des parcours de service client est simplifi\u00e9e gr\u00e2ce \u00e0 une interface intuitive et \u00e0 une int\u00e9gration robuste des canaux num\u00e9riques. \u00bb <a href=\"https:\/\/www.gartner.com\/reviews\/product\/odigo\">Avis sur Odigo<\/a><\/p>\n\n\n\n<p>\ud83d\udc49 Avis authentiques d&rsquo;utilisateurs r\u00e9els sur Gartner\u00ae Peer Insights\u2122 \u2014 la base du rapport Voice of the Customer.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Pourquoi ce rapport est important<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bas\u00e9 sur <strong>plus de 2 000 avis v\u00e9rifi\u00e9s<\/strong><\/li>\n\n\n\n<li>Ax\u00e9 sur <strong>l&rsquo;exp\u00e9rience client r\u00e9elle<\/strong><\/li>\n\n\n\n<li>Con\u00e7u pour vous aider \u00e0 prendre des <strong>d\u00e9cisions \u00e9clair\u00e9es en mati\u00e8re de CCaaS<\/strong><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Ce que vous apprendrez<\/strong><\/h2>\n\n\n\n<p>T\u00e9l\u00e9chargez le rapport pour :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comparer les fournisseurs de CCaaS \u00e0 partir des avis clients<\/li>\n\n\n\n<li>Comprendre les points forts du march\u00e9<\/li>\n\n\n\n<li>Valider votre s\u00e9lection gr\u00e2ce \u00e0 des avis de pairs<\/li>\n\n\n\n<li>Prendre une d\u00e9cision d&rsquo;investissement plus \u00e9clair\u00e9e en mati\u00e8re de CCaaS<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Disclaimer :<\/strong><\/p>\n\n\n\n<p>Gartner\u00ae et Peer Insights\u2122 sont des marques commerciales de Gartner, Inc. et\/ou de ses filiales. Tous droits r\u00e9serv\u00e9s. Le contenu de Gartner\u00ae Peer Insights\u2122 est constitu\u00e9 des opinions d&rsquo;utilisateurs finaux individuels bas\u00e9es sur leurs propres exp\u00e9riences et ne doit pas \u00eatre interpr\u00e9t\u00e9 comme des d\u00e9clarations de fait, ni ne repr\u00e9sente les opinions de Gartner ou de ses filiales. Gartner ne cautionne aucun fournisseur, produit ou service mentionn\u00e9 dans ce contenu<br>et n&rsquo;offre aucune garantie, expresse ou implicite, concernant ce contenu, son exactitude ou son exhaustivit\u00e9, y compris toute garantie de qualit\u00e9 marchande ou d&rsquo;ad\u00e9quation \u00e0 un usage particulier.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"author":7,"featured_media":1011248,"template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"industry":[],"topic":[],"resource-category":[537],"class_list":["post-1010726","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-category-reports"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gartner\u00ae Voice of the Customer 2026 \u2013 Rapport CCaaS | Odigo<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez pourquoi 93 % des clients recommandent Odigo. 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