{"id":11982,"date":"2022-07-11T09:44:54","date_gmt":"2022-07-11T09:44:54","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=resource&#038;p=11982"},"modified":"2026-03-21T18:13:05","modified_gmt":"2026-03-21T17:13:05","slug":"ameliorer-lexperience-client-dans-le-secteur-de-lassurance","status":"publish","type":"resource","link":"https:\/\/odigo.com\/fr\/ressource\/ameliorer-lexperience-client-dans-le-secteur-de-lassurance\/","title":{"rendered":"Am\u00e9liorer l&rsquo;exp\u00e9rience client dans le secteur de l&rsquo;assurance"},"content":{"rendered":"    <section\n        class=\"  section article-body resource-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p>Comment les technologies innovantes am\u00e9liorent-elles l&rsquo;exp\u00e9rience client et r\u00e9inventent-elles le secteur de l&rsquo;assurance ?<br>Les vingt derni\u00e8res ann\u00e9es ont \u00e9t\u00e9 marqu\u00e9es par un d\u00e9veloppement technologique r\u00e9volutionnaire, \u00e0 commencer par la multiplication des canaux de communication qui a contribu\u00e9 \u00e0 faire passer les centres d&rsquo;appels \u00e0 l&rsquo;\u00e8re des centres de contacts.<\/p>\n\n\n\n<p>Les avanc\u00e9es technologiques se sont multipli\u00e9es ces derni\u00e8res ann\u00e9es, notamment dans le secteur de l&rsquo;assurance, avec des innovations qui ont contribu\u00e9 \u00e0 rendre le monde de la relation client beaucoup plus humain.<\/p>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"343\" src=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/07\/2022-02-17_GL-Visual-Identity_VI-refresh-2021_White-papers_CX-for-insurance_WP-thumbnail_left_FR.png\" alt=\"\" class=\"wp-image-11983\" srcset=\"https:\/\/odigo.com\/wp-content\/uploads\/2022\/07\/2022-02-17_GL-Visual-Identity_VI-refresh-2021_White-papers_CX-for-insurance_WP-thumbnail_left_FR.png 350w, https:\/\/odigo.com\/wp-content\/uploads\/2022\/07\/2022-02-17_GL-Visual-Identity_VI-refresh-2021_White-papers_CX-for-insurance_WP-thumbnail_left_FR-300x294.png 300w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/figure>\n\n\n\n<div class=\"intro-resource-form\" class=\"wp-block-odigo-blocks-simple-list\"><div class=\"row\"><div class=\"col-12\"><div class=\"links-tag\">T\u00c9L\u00c9CHARGEZ NOTRE LIVRE BLANC POUR D\u00c9COUVRIR COMMENT LA DONN\u00c9E PERMET :<\/div><ul class=\"bullets bullets--vertical\"><li class=\"li-icon--check\">Quel est l&rsquo;impact des nouvelles technologies dans les assurances<br><\/li><li class=\"li-icon--check\">L&rsquo;\u00e9volution du r\u00f4le du conseiller<\/li><li class=\"li-icon--check\">Les d\u00e9fis actuels de la relation client<\/li><\/ul><\/div><\/div><\/div>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"author":1,"featured_media":11983,"template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"industry":[],"topic":[241],"resource-category":[540],"class_list":["post-11982","resource","type-resource","status-publish","has-post-thumbnail","hentry","topic-services-financiers","resource-category-ebooks"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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