{"id":12468,"date":"2022-08-05T12:02:53","date_gmt":"2022-08-05T12:02:53","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=resource&#038;p=12468"},"modified":"2026-04-10T16:42:11","modified_gmt":"2026-04-10T15:42:11","slug":"brochure-odigo-pour-pega","status":"publish","type":"resource","link":"https:\/\/odigo.com\/fr\/ressource\/brochure-odigo-pour-pega\/","title":{"rendered":"Brochure I Odigo pour Pega"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\">Odigo pour Pega<\/h2>\n\n\n    <section\n        class=\"  section article-body resource-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p>En tant qu&rsquo;\u00e9diteur de solutions de Contact Center as a Service (CCaaS), Odigo s&rsquo;engage \u00e0 fournir une technologie ouverte et \u00e9volutive. En tirant parti des capacit\u00e9s robustes d&rsquo;Odigo for Pega OpenCTI, les entreprises peuvent \u00e9tendre leurs fonctionnalit\u00e9s tout en respectant l&rsquo;engagement de Pega \u00e0 r\u00e9duire la complexit\u00e9 des processus m\u00e9tier.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Les informations provenant du CTI d&rsquo;Odigo sont trait\u00e9es par une qualification fine du langage naturel et un routage avanc\u00e9 avant d&rsquo;\u00eatre trait\u00e9es par Pega Call, qui collecte ensuite les interactions dans un syst\u00e8me de gestion du flux de travail afin de d\u00e9clencher des pop-ups sur l&rsquo;interface de Pega.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Compl\u00e9tez le formulaire pour t\u00e9l\u00e9charger la brochure Odigo for Pega et en savoir plus sur notre connecteur Pega.<\/p>\n\n\n\n<p><a id=\"_msocom_1\"><\/a><\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    ","protected":false},"author":1,"featured_media":12483,"template":"","meta":{"_acf_changed":false,"footnotes":""},"tags":[44],"industry":[],"topic":[218],"resource-category":[118],"class_list":["post-12468","resource","type-resource","status-publish","has-post-thumbnail","hentry","tag-automation","topic-integration-de-tierces-parties","resource-category-brochures"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Brochure | Odigo pour Pega<\/title>\n<meta name=\"description\" content=\"T\u00e9l\u00e9chargez notre brochure exclusive et d\u00e9couvrez comment l&#039;int\u00e9gration d&#039;Odigo avec Pega optimise vos processus de service client.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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