{"id":12477,"date":"2022-08-05T12:03:11","date_gmt":"2022-08-05T12:03:11","guid":{"rendered":"https:\/\/www.odigo.com\/fr-fr\/?post_type=resource&#038;p=12477"},"modified":"2026-04-09T12:31:52","modified_gmt":"2026-04-09T11:31:52","slug":"brochure-odigo-pour-salesforce","status":"publish","type":"resource","link":"https:\/\/odigo.com\/fr\/ressource\/brochure-odigo-pour-salesforce\/","title":{"rendered":"Brochure I Odigo pour Salesforce"},"content":{"rendered":"\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\"><strong>Odigo pour Salesforce<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center\">Une solution innovante qui donne de la voix \u00e0 votre CRM<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">L&rsquo;int\u00e9gration avec le CRM de Salesforce permet d&rsquo;am\u00e9liorer les r\u00e8gles de routage, quel que soit le canal, pour une meilleure satisfaction client et agent.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n    <section\n        class=\"  section article-body resource-article-body article-white \">\n\n                <div class=\"container\">\n            <div class=\"row\">\n\n                <div class=\"col-12 article-text\">\n                    \n\n<p>Une int\u00e9gration assur\u00e9e depuis 2013<\/p>\n\n\n\n<p>Odigo propose depuis 2013 un couplage t\u00e9l\u00e9phonie-informatique (CTI) avec Salesforce. Aujourd&rsquo;hui, cette int\u00e9gration s&rsquo;est encore d\u00e9velopp\u00e9e pour combiner une architecture bas\u00e9e sur les donn\u00e9es et les capacit\u00e9s du traitement du langage naturel (NLP) avec l\u2019intelligence artificielle (IA) d\u2019Einstein de Salesforce.<\/p>\n\n\n\n<p>Une plus grande satisfaction des clients et une r\u00e9solution plus rapide des appels peuvent \u00eatre obtenues lorsque chaque appel t\u00e9l\u00e9phonique est g\u00e9r\u00e9 avec des donn\u00e9es CRM et une automatisation intelligente (AI).<br><\/p>\n\n\n\n<p>Cette int\u00e9gration \u00e0 Salesforce permet \u00e0 Odigo de fournir une exp\u00e9rience unifi\u00e9e sur les canaux num\u00e9riques, pour des services plus rapides et plus personnalis\u00e9s, de n&rsquo;importe o\u00f9 et en temps r\u00e9el.<\/p>\n\n\n\n<div class=\"intro-resource-form\" class=\"wp-block-odigo-blocks-simple-list\"><div class=\"row\"><div class=\"col-12\"><div class=\"links-tag\"><\/div><ul class=\"bullets bullets--vertical\"><li class=\"li-icon--check\">Am\u00e9liore la performance des conseillers gr\u00e2ce \u00e0 un tableau de bord unifi\u00e9<\/li><li class=\"li-icon--check\">Augmente le retour sur investissement gr\u00e2ce \u00e0 une r\u00e9solution plus rapide des appels et un temps de traitement moyen r\u00e9duit<\/li><li class=\"li-icon--check\">Des parcours personnalis\u00e9s pour une meilleure satisfaction client<\/li><\/ul><\/div><\/div><\/div>\n\n\n\n<p>Veuillez remplir le formulaire pour t\u00e9l\u00e9charger la brochure Odigo for Salesforce.<\/p>\n\n\n\n<p><a id=\"_msocom_1\"><\/a><\/p>\n\n                <\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/section>\n    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